Novotel Paris Gare de Lyon 4 stars

Customer review rating (ALL Rating) 4.6/5 4,241 reviews

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2 rue Hector Malot, 75012 PARIS, France

Description

Hotel extras

  • Heated indoor swimming pool and fitness center open from 7am to 11pm.

  • From June, direct metro 14 link to Orly airport

  • Private car park

  • Spacious rooms with Rituals welcome products

  • Close to Bastille, the Marais and Accor Arena.

Our accommodation(s)

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Hotel location

Novotel Paris Gare de Lyon

2 rue Hector Malot
75012 PARIS
France

GPS:48.84538, 2.375301

Telephone
Fax +33 1 44 67 60 60

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Olicéa

Olicéa invites you for a stopover in the South. A sunny interlude is offered to you throughout the day. In the shade of the olive trees, enjoy our Provencal-inspired cuisine and our Mediterranean dishes, made from seasonal products!

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  4,241 reviews

TripAdvisor Rating  4.0/5  3,827 reviews

Certificate of excellence 2023

Excellent location

TripAdvisor rating 5.0/5

michaelmcmanamon3 Families - TripAdvisor review

Booked hotel in Paris that was close to train station as was visiting Disney witj my daughters. Could not have booked a better one, location is perfect, the rooms are comfortable the staff are very pleasant and hotel is clean and good value for money

Well located

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Close to Metro station, supermarkets & restaurants.

Friendly and helpful staff

Customer review rating 5.0/5

Vankleef Families - Confirmed reviews ALL

Good location. Friendly and helpful staff.

Very good location for Gare du Lyon station

Customer review rating 3.5/5

John H. Couples - Confirmed reviews ALL

We just used your hotel for an overnight stay before travelling down to Nice. Very satisfied with stay. My only comment would be give more attention to the coffee condiments in the room no milk provided

An honest mistake handled professionally

TripAdvisor rating 4.0/5

FarAway817575 TripAdvisor review

This is a bizarre story. But upfront, I still recommend this hotel given they handled their mistake well. I checked in a little past 3pm for a 5-night stay. Initially the person at the reception gave me room 1xx, then changed it to 3xx at my request for a higher floor. I got into my room, put down my luggage, passport, and money, then headed out to explore the city. So far so good. At about 10pm I returned to my room 3xx only to find that my key didn't work. Weird. I went to the reception and spoke to the night manager. He told me their system still had me in room 1xx. I said that didn't make sense because I was able to get into 3xx earlier and, importantly, my belongings were still there. The night manager went up with me to 3xx only to find someone else in the room. He apologized to the person, and given the embarrassing situation, we left quickly without asking about my belongings. We then went to room 1xx in case my belongings were moved there. Nope, it was empty. The night manager then asked a staff to check if they were in the storage. Not there either. So room 3xx was still the most likely place where my belongings could be. We went back there and after explaining to the person in the room what happened, I went in and sure enough my belongings were right there. This was a serious mistake as it left my passport, money and luggage alone with a stranger. Somehow the staff who checked me in gave me the key to 3xx but unintentionally left me in the system in 1xx. The hotel understood the gravity of the situation. Long story short, the next day we settled on the compensation for the mistake. The hotel staff seemed sincere in their apologies. And I was glad that the staff on duty were briefed on what happened from one shift to the next, saving me the trouble of having to explain. They were also prompt in their email responses. I felt that they genuinely wanted to resolve the issue to my satisfaction. If I could make one suggestion to the hotel, it'd be to update their system/process to make it impossible to issue a key to a room that the customer is not checked in to.

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Other web-users rate our hotel

  • 1,703 reviews 9.4/10 Location
  • 1,996 reviews 7.8/10 Room
  • 2,158 reviews 9/10 Service
  • 21 reviews 8/10 WiFi
  • 1,116 reviews 8.5/10 Breakfast
  • 1,037 reviews 7.6/10 Comfort
  • 722 reviews 8.1/10 Cleanliness
  • 519 reviews 8/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.