ibis Heidelberg Hauptbahnhof 3 stars

Customer review rating (ALL Rating) 4.1/5 1,658 reviews

Best price
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ibis Heidelberg Hauptbahnhof - Image 1
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Willy Brandt Platz 3, 69115 HEIDELBERG, Germany

Description

Hotel extras

  • Free wi-fi throughout the hotel

  • Central location directly by Heidelberg main station

  • Private parking

  • Air-conditioned rooms

  • 24-hour reception with multilingual staff

Our accommodation(s)

Hotel location

ibis Heidelberg Hauptbahnhof

Willy Brandt Platz 3
69115 HEIDELBERG
Germany

GPS:49.403385, 8.677354

Telephone
Fax +49 6221 913300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,658 reviews

TripAdvisor Rating  3.5/5  1,681 reviews

not hospitable ,

Customer review rating 0.5/5

Ramazan G. Business - Confirmed reviews ALL

The team was not hospitable, they were very rude , there was no one at the reception, and I went to ask in a room , a lady interrupted me, she said, "where are you going, wait at the reception, my friend will be here soon" ... the cleaners left my room door open !!! it's the first time I've seen something so amateur. My idea about the facilities is tea and coffee ,kettle , water , no slippers, the location was nice, the sheets are clean. I will never stay again ...

Dear RAMAZAN G., Thank you for taking the time to tell us about your experience at the ibis Heidelberg Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotelmanager

Well located next to station. About 30 min walk to old town but several public transport options next to station

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Check in staff friendly and efficient. Quiet clean room however bathroom on a small scale more an Ibis Budget room

Dear VINCENT D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotelmanager

Convenient location

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

-Small room with no wardrobe / kettle / cups in room -clean

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hotelmanager

well located easy to park

Customer review rating 4.5/5

Jan Couples - Confirmed reviews ALL

Correct hotel Perfect breakfast

Dear Mr S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotelmanager

Good stay in good location

Customer review rating 4.5/5

Gj M. Business - Confirmed reviews ALL

Well located at HD train station , seems refurbished not too long ago. The room was a bit small but that was still in my expectation. Breakfast was really good Good price for value

Dear GJ M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotelmanager

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Other web-users rate our hotel

  • 1,271 reviews 8.7/10 Location
  • 1,696 reviews 4.6/10 Room
  • 970 reviews 9.2/10 Service
  • 41 reviews 7.7/10 WiFi
  • 1,184 reviews 2.8/10 Comfort
  • 900 reviews 8.4/10 Breakfast
  • 526 reviews 6.2/10 Cleanliness
  • 139 reviews 5.1/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.