Sofitel Lisbon Liberdade 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.6/5 2.028 görüş

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Açıklama

Otel ekstraları

  • Close to theaters, luxury boutiques and museums.

  • In front of the metro station

  • Just walking distance from Rossio, Praça do Comércio and historic areas.

  • The best location in Lisbon, in the heart of Avenida da Liberdade

  • Elegant suites, with all the comfort of an apartment

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Otelin konumu

Sofitel Lisbon Liberdade

Avenida Da Liberdade 127
1269-038 LISBOA
Portugal

GPS:38.71891, -9.14508

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Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

MATIZ LISBOA

Using local and fresh products, our Executive Chef, Daniel Schlaipfer, gives his own touch to all signature dishes, arousing curiosity and taste, and offering an exclusive experience.

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Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.6/5  2.028 görüş

TripAdvisor Derecesi  4.5/5  4.965 görüş

2024 mükemmeliyet sertifikası

Basically a 3 star.

Tripadvisor puanı 2.0/5

EdHopper Couples - TripAdvisor onaylı yorum

It started with our arrival at noon, room available at 3 - fine- but when we get to the room at 5 the luggage isn’t even there. Then we asked for a reservation by the concierge and it took literally 30 mins to get a confirmation (it was a simple phone call). Then we ask for a taxi, which they ordered but never came (suggestion to all: forget taxis in Lisbon, Uber is faster and cheaper). Next day, we ask them to book a rooftop, they call in front of us, and tell us “it’s full but by the time you get there, a table will free up”. Guess what? It was completely full and we had to go elsewhere. Nice final touch, we ask the turndown staff to come later, they never came. Maybe they don’t speak English (in a hotel where 70% of the guests speak only that). Only bright spot is the nice breakfast staff. Oh, and no grace period on check out (not that I saw any cleaning staff rushing to clean the room when I left the room!) The rooms are tired, small, no bathtub, one sink. A sort of 1990s charm, including a Bose speaker that connects to a 2001 iPod. So, strip away the useless staff and you have a good 3 star hotel. We won’t be returning, even though we are loyal Accor customers.

Dear EdHopper, We wanted to thank you for your comment and for taking the time to share your experience on Trip Advisor of your recent stay with us. We sincerely apologize for the inconveniences you experienced during your stay at our hotel. Your comments regarding the delays in room readiness, concierge service, and restaurant reservation are duly noted, and we will address these issues internally to improve our services. We are glad to hear that you enjoyed the service provided by our breakfast staff. Regarding the room amenities, we appreciate your feedback and will take it into consideration for future improvements. We regret to hear that you do not plan to return, but we hope to have the opportunity to welcome you back and provide you with a more pleasant experience. Warm regards, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Birthday/Anniversary vacation

Tripadvisor puanı 1.0/5

dianesK75LK Couples - TripAdvisor onaylı yorum

Arrived to a very crowded lobby and unfriendly hostess. Room not ready at check in with no explanation, courtesy or even offer of a cocktail. After one hour given a room with a tiny window and view of scaffolding. Bellman are very polite. Nothing charming about hotel, service or room. Would not recommend or come again.

Dear Diane, Thank you so much for taking the time to share your comments following your stay at the Sofitel Lisbon Liberdade. We regret to hear about your experience during your special occasion at our hotel. Please accept our apologies for the inconvenience you faced upon arrival. We appreciate your kind words about our bellmen and will address your concerns with the team. Your feedback is valuable to us as we strive to improve. We hope you reconsider and give us another opportunity to provide you with a more delightful stay. Warm regards, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Great hotel within walking distance to Barrio Alto

Tripadvisor puanı 5.0/5

brianw553 Aileler - TripAdvisor onaylı yorum

This is a great hotel, on a nice tree lined street with plenty of high end stores. Staff was amazing and rooms were good size. To be honest a bit fancy for our family but we still enjoyed our stay and our kids had fun. Proximity to the subway made it easy to get around Lisbon by public transportation.

Dear Brian W, Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed our hotel's convenient location near Barrio Alto and the high-end stores in the area. It is wonderful to know that you found our staff amazing and the room size satisfactory. We are pleased that your family had a good time, and your kids enjoyed their stay. The proximity to the subway for easy access to public transportation is indeed a plus. We hope to welcome you back soon. Warm regards, Fatima Rana Quality Manager Sofitel Lisbon Liberdade

Service not great and certainly not to the usual Sofitel high standard.

Tripadvisor puanı 2.0/5

Kevin H Couples - TripAdvisor onaylı yorum

I have used Sofitel in many countries around the world and was very surprised at the experience we have experienced in Lisbon. I hate to complain having been part of the Accor Group for many years but very disappointed on our stay which is so unlike the top service we usually experience within Sofitel hotels and wider Accor group brands. Firstly on check in queued and waited patiently which is fine but then noticed another couple arrive and the check in staff rush to serve and check them in leaving us waiting for a further 15 mins. Maybe I should have put my blazer and Panama hat on to be served a bit quicker. No apology or even explanation very strange. Secondly your staff on conceige don’t seem to have time to handle your enquiries. With the exception of the Filipino staff member who was awesome and saved the day the others barely give you the time of day. Lastly and cannot believe this but ordered an ironing board and iron twice over a period of 3 hours. Nothing arrived we needed to leave for dinner and checking with the reception staff on leaving was told they could not deliver an iron or ironing board for our return to the room unless we someone was in the room for safety reasons ? Not sure how an iron plugs itself in to be dangerous on its own and no hotel in the world would give you that kind of response ? Sorry but room was comfortable and to Sofitel standard but service levels 3 star at best. Disappointed long term Accor member will not return.

Dear Kevin H, Thank you for sharing your feedback with us. We sincerely apologize for the service shortcomings you encountered during your stay at Sofitel Lisbon Liberdade. Your comments about the check-in process and the responsiveness of our concierge team have been duly noted, and we assure you that this is not indicative of the usual high standards we strive to maintain. We appreciate your loyalty to the Accor Group and regret that your experience did not meet your expectations. Rest assured that your concerns will be addressed internally to prevent such incidents in the future. We are glad to hear that you found the room comfortable, and we are truly sorry for the inconvenience caused. Should you reconsider staying with us, we would be delighted to welcome you back and provide you with the exceptional service we are known for. Warm regards, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Excellent value for money - Great staff

Tripadvisor puanı 5.0/5

UTK1900 Couples - TripAdvisor onaylı yorum

Stayed in Magnifique Suite, hotel is in an excellent location, walking distance to city centre (10 mins) . They have their own parking with valet service . Room was great , although living room can do with more lights.b Buffet breakfast is reasonable , hotel pickup service was excellent. all this at 450 Euro/night would result in me typically giving a 4 star Hotel staff tipped this to 5, our trip got off to a nightmare with floods in Dubai resulting in long delays, informed hotel I would arrive a day late , despite the booking being prepaid and hotel having no obligation to do anything , the hotel manager offered a 1 day refund in hotel credit, which was a nice gesture and set the right tone .staff , front desk, concierge were very welcoming. Driving tip: Tom Tom shows side street in front of hotel as two way ( it’s not) , use google map or waze. Valet service is recommended.

Dear UTK1900, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay in our Magnifique Suite and that you appreciated our excellent location and dedicated staff members. We are glad to have been able to assist you with the unexpected situation that arose due to your delayed arrival and that our team's gesture was well-received. Thank you for your recommendation! We look forward to welcome you in the near future. Yours sincerely, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

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