Hotel Sofitel Luxembourg Europe 5 estrelas 
Classificação clientes Avis 4.6/5 
5.859 comentários
Hotel ALLSAFE. Aprovado
Extras do hotel
Premiado restaurante gourmet
Elegante bar imbuído de hospitalidade
Arquitetura excepcional
Localizado no planalto Kirchberg
WIFI grátis
Serviços no hotel e nas proximidades
Check-in a partir das 15h00
Check out até as 12h00
Serviços pagos
Localização do hotel
Sofitel Luxembourg Europe
4, Rue du Fort Niedergrunewald
Quartier Européen Nord
Plateau de Kirchberg
2015 luxembourg
luxembourg
Check-in a partir das 15h00
Check out até as 12h00
Nossas acomodações
Em decoração clássica, todos os quartos oferecem a Sofitel 'MyBed' para uma perfeita noite de sono, além de Internet rápida, Wi-Fi, cofre, frigobar, TV a cabo e via satélite e serviço de quarto 24 horas.
QUARTO SUPERIOR - 1 Cama King Size
- Número máximo de pessoas: 3
- Superfície: A partir de 37 m² / 398 sq ft
- Vistas: Voltado para a cidade *
Sujeito à disponibilidade
- Internet sem fio no seu quarto
- Roupão de banho
- Chinelos
- Cafeteira Nespresso
- Instalações para fazer café/chá(...)
QUARTO SUPERIOR - 2 Camas de Solteiro
- Número máximo de pessoas: 3
- Superfície: A partir de 37 m² / 398 sq ft
- Vistas: Voltado para a cidade *
Sujeito à disponibilidade
- Internet sem fio no seu quarto
- Roupão de banho
- Chinelos
- Cafeteira Nespresso
- Instalações para fazer café/chá(...)
QUARTO LUXURY - 1 Cama King Size
- Número máximo de pessoas: 3
- Superfície: A partir de 37 m² / 398 sq ft
- Vistas: Voltado para a cidade *
Sujeito à disponibilidade
- Internet sem fio no seu quarto
- Roupão de banho
- Chinelos
- Cafeteira Nespresso
- Instalações para fazer café/chá(...)
QUARTO LUXURY - 2 Camas de Solteiro
- Número máximo de pessoas: 3
- Superfície: A partir de 37 m² / 398 sq ft
- Vistas: Voltado para a cidade *
Sujeito à disponibilidade
- Internet sem fio no seu quarto
- Roupão de banho
- Chinelos
- Cafeteira Nespresso
- Instalações para fazer café/chá(...)
QUARTO MAGNIFIQUE - 1 Cama King Size, em andar alto
- Número máximo de pessoas: 3
- Superfície: A partir de 37 m² / 398 sq ft
PREMIUM LUXURY - último andar, minibar completo, Nespresso, no início checkin, checkout tardio
- Número máximo de pessoas: 3
- Superfície: A partir de 37 m² / 398 sq ft
- Vistas: Voltado para a cidade *
Sujeito à disponibilidade
- Internet sem fio no seu quarto
- Roupão de banho
- Chinelos
- Cafeteira Nespresso
- Instalações para fazer café/chá(...)
SUÍTE JUNIOR - 1 Cama King Size, espaço de trabalho amplo
- Número máximo de pessoas: 3
- Superfície: A partir de 43 m² / 463 sq ft
- Vistas: Voltado para a cidade *
Sujeito à disponibilidade
- Internet sem fio no seu quarto
- Roupão de banho
- Chinelos
- Cafeteira Nespresso
- Instalações para fazer café/chá(...)
SUÍTE PRESTIGE - 1 Cama King Size, sala de estar separada
- Número máximo de pessoas: 3
- Superfície: A partir de 53 m² / 570 sq ft
- Vistas: Voltado para a cidade *
Sujeito à disponibilidade
- Internet sem fio no seu quarto
- Roupão de banho
- Chinelos
- Cafeteira Nespresso
- Instalações para fazer café/chá(...)
Nossos restaurantes e bares
Suas reuniões e eventos
Nossas salas de reuniões
Número de salas de reuniões: 7
Tamanho máximo: 525 m²
Capacidade máxima: 250 pessoas
Capacidade máxima para banquete: 250 pessoas
Avaliações dos nossos hóspedes para
Sofitel Luxembourg Europe
Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco
Saiba maisClassificação no TripAdvisor
1.244 comentários
Up the game please
Classificação TripAdvisor 3.0/5 
BelinAus Business - 18/11/2020 Avaliação certificada TripAdvisor
All in all it's of course a good and nice hotel. The reason I give it an average rating is because certain things were really not up to the standerds of Sofitel: - Bar was closed more than half an hour before the early curfew on a Saturdaynight. Sofitel guests had to go a hotel just in front (Mama Shelter) where guests paid less but had more facilities and service! - Breakfast terribly (!) understaffed, the staff had to run like crazy to get everyone serviced. Don't expect eggs of choice, sunny side up is how you will eat them. Americano coffee is more like French coffee. I understand Covid making it more challenging but at this price I really expect more from a Sofitel breakfast. BTW I really wonder if cleaning the tables with vinager is according to your All Safe protocol, because vinager doesn't kill the virus... - In the very nice room, with a shower and bath, they put 1 small bottle of shampoo and shower gel. This beyond ridiculous and very stingy. I think we'll all agree that pampering is the other extreme on this scale... - At checkout no question how my stay was, the person was more like acting in a financial instution, very correct and efficient but forgetting the essence of hospitality: charm. - Parking; price has gone up considerably over the years...
Dear BelinAus, First of all we would like to thank you for taking a moment out of your valuable time to share your most recent experience with us at Sofitel Luxembourg Europe. We appreciate the remarks that you have made because this allows us to better comprehend the areas that we need to improve in order to provide an impeccable service. Your safety is our priority, this is why our staff rigorously follow the guidelines set by ALLSAFE, however we are still obliged to clean and degrease the tables at breakfast, this is why we use vinegar to start with, and then we follow up with our disinfecting product. Following government regulations, we cannot receive more than fifty people at the same time for breakfast, all the while trying to maintain a high quality of service in the short time that we have per guest, this is why it seemed that our staff were overwhelmed. We are also surprised to learn that the receptionist at check-out did not ask you how your stay was. This does not reflect the quality of the service that we would like to offer our guests at all. We can assure you that we will take steps in order to rectify this lack of hospitality. We truly hope that we will get the opportunity to welcome you back once more to regain your trust, and also to show you our improvements. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe.
A hotel with a wow factor!!
Classificação TripAdvisor 5.0/5 
slockd Couples - 26/12/2019 Avaliação certificada TripAdvisor
It's always a tradition for us to stay in an excellent hotel in Luxembourg for the past yrs. This year, with the renovated set-up of the guest room, it made our stay more pleasurable! Too bad we can only stay for one night though, if not for an urgent car maintenance the following day, we would have stayed for 2 nights. Front desk staff were as usual veeeery helpful, attentive and very friendly! Chapeau! Breakfast staff too are accommodating, noticed a change in the placement of the cooked food, from large containers to small cocotte-like pots. Perhaps to minimize 'gaspillage?' Anyhow, to stay in Sofitel Hotel is all the time very pleasant - large stylish clean room, comfy bed - the only downside is the uneven inner mattress, nice/clean bathroom with a separate toilet room, a convenient/practical arrangement! Hopeful to finally see the new reception area and lobby in 2020 perhaps!
Dear Mr. Dirk S., First of all, we would like to thank you for have taken a part of your precious time to write us this review following your stay at Sofitel Luxembourg Europe. Indeed, we are always thrilled to read that one of our guest had an excellent stay with us. As you mentionned, our "Ambassadeurs" are everytime helpful and friendly. For us, it is not a simple job but a passion of sharing our hapiness and our love of this hotel. We will not fail to share your review with our teams, I am sure this one will serve as an additional motivation to continue to strive to improve the quality of our services. We are looking forward to welcome you again soon for another stay even better than the previous one. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe
A very successful renovation and great service
Classificação TripAdvisor 4.0/5 
Ann O Business - 26/10/2019 Avaliação certificada TripAdvisor
The recently renovated rooms are modern, white, simple, restful. The bathrooms are excellent, including a step-in shower plus tub and a separate toilet area. All high end fittings; delightful. I really appreciated the alcohol-free, cost-free mini-bar - how thoughtful! The front desk staff were superb and very service-oriented. I'll mention Anais and Eric, but the rest were great as well. My only "complaint" is that the whole hotel is on an automated temperature setting and I couldn't cool the room down (system doesn't "cool' in October, so the room was warm/stuffy for sleeping and leaving the windows open was too noisy.) The nearby wonderful new tram line makes everything easily accessible by public transport -- the cabs are to be avoided if possible, as the prices are ridiculous! Though I'm not normally a Sofitel stayer, I would come back to this property.
Dear Ann O, Thank you for taking your precious time and sharing with us your opinion about your stay at Sofitel Luxembourg Europe. It is very kind of you to complement our “Ambassadors” and to let us know that our hotel was very accommodating, as well as conveniently located next to new public transportation, which makes it easier to visit our Luxembourg City. We are so happy that you have enjoyed your stay with us. Your compliments about our service have touched our hearts. We are pleased that you have enjoyed the improvements to the rooms, because we always try to better your experience. However, we sincerely apologize that you did not have the opportunity to adjust the temperature in your room during your stay. We always strive to provide an excellent service for every guest. It’s upsetting to know that this service was not available to you during your stay. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate you sharing your opinion, and it is our hope that you will give us the opportunity to give you an exceptional service in the near future back at our Sofitel. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe
Strange that the all encompassing price wasn’t”t
Classificação TripAdvisor 4.0/5 David B Family - 25/07/2019 Avaliação certificada TripAdvisor
We paid for a 3 night package at a rate inclusive of champagne and breakfast for 2. We arrived and I had to prove that we had an inclusive breakfast package even though it was booked through Sofitel. After checkout I realised that we had been charged extra for one of the nights even though we had paid on a prepay no cancellation basis. Not good enough for what once was a fine 5 star hotel. The building site it now is should be flagged up loud and clear on their website. It isn’t!
Dear davidhblair43, Thank you very much for having shared your recent hotel experience with us. I am sincerely sorry to hear that your recent stay did not meet your expectations and that you were let down by our service. May I ask you, please, to send me an email at h1314-gr@sofitel. com ? I will be very pleased to speak about your experience directly with you. Even though you hotel stay was not what you expected, we hope that you will give us the opportunity again to welcome you back soon. All the 'ambassadors' of the Sofitel Luxembourg Europe would like to wish you a lovely day. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe
Super hotel
Classificação TripAdvisor 5.0/5 Baikonur Family - 25/06/2019 Avaliação certificada TripAdvisor
Fabulous hotel with very helpful staff. Nothing was too much trouble. The room was modern and very clean. What a true Sofitel hotel should be like. The restaurant was also excellent and is highly recommend.
Dear Baikonur, We wanted to express our thanks for this comments concerning your recent stay at Sofitel Luxembourg Europe. Indeed, it is always a real pleasure to receive such good feedback because our teams work hard day after day to provide you an excellent service. In addition, we are delighted that our new renovated rooms have exceeded your expectations. We will not fail to share your review to our teams, this one will serve as additional motivation to strive to improve the quality of our services. We look forward to welcome you again soon. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe
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