Mercure Bologna Centro 4 stars

Customer review rating (ALL Rating) 4.5/5 1,845 reviews

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VIALE PIETRO PIETRAMELLARA N. 59, CIN: IT037006A193RSH434, CIR: 037006 AL 00091, 40121 BOLOGNA, Italy

Description

Hotel extras

  • Family and pet friendly hotel, totally renovated with new types of rooms

  • Large private park ideal for corporate events and moments of relaxation

  • In front of Bologna Centrale station and the entrance to historic center

  • The Marconi express shuttle will take you to the airport in about 8 minutes

  • Paid public garage connected to the hotel

Our accommodation(s)

Hotel location

Mercure Bologna Centro

VIALE PIETRO PIETRAMELLARA N. 59, CIN: IT037006A193RSH434, CIR: 037006 AL 00091
40121 BOLOGNA
Italy

GPS:44.505079, 11.343472

Telephone
Fax +39 051 249421

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BINOMIO BAR

Adjacent to the hotel's internal garden, a green and relaxing space, ideal for an espresso in the morning, a light lunch or an evening cocktail. Perfect environment for both work and leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,845 reviews

Customer review rating 1.0/5

Arcan A. Business - Confirmed reviews ALL

Room cleanliness is inadequate; the room is dusty, and during my last visit, the trash bins (both in the room and the bathroom) were not emptied for two days. The complimentary daily water was only replenished upon my specific request. There were no laundry bags or forms in the room, and despite asking repeatedly, I eventually had to go to the reception to get them myself. At breakfast, there is only one type of bread available, and it often runs out early. The glasses smell like eggs because they aren't washed properly—an issue we pointed out to the staff. The showerhead is covered in mold and is not being cleaned. Overall, there are hygiene issues and a lack of attentiveness. I will certainly not choose this place for any future trips.

Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. The concerns you raised regarding room cleanliness, the delayed emptying of waste bins, the replenishment of complimentary water, the availability of laundry bags and forms, the breakfast offering, and the condition of the bathroom have been carefully reviewed. We fully recognize that the experience you described does not reflect the level of quality, cleanliness, and service we strive to provide to our guests. Please be assured that we have taken your comments very seriously and are already implementing corrective measures to address the issues you highlighted. We are also reinforcing our internal controls and operational procedures to ensure that similar situations do not occur in the future. Your feedback is extremely valuable to us and serves as an important opportunity for improvement. We will also be reaching out to you privately to gain a better understanding of your experience. Once again, please accept our sincere apologies, and thank you for bringing these matters to our attention. Kind regards, Management

Customer review rating 4.0/5

Niloufar H. K. Friends - Confirmed reviews ALL

Expectation to tip despite no custom to do so for expected tasks within the remit of each person at the hotel by the front desk was a slight downer but otherwise an incredible stay

Customer review rating 0.5/5

Christopher M. Families - Confirmed reviews ALL

Subject: Complaint - Mercure Bologna stay last night - Platinum member Hi Accor team, I'm writing to raise a complaint following our stay last night at the Mercure hotel in Bologna, which was a very, very poor experience from start to finish. Soon after checking in, we reported that the air conditioning in our room was incredibly loud. While we were out for dinner, staff went to the room and, on our return at about 8pm, told us it had been fixed. It hadn't, and we were awake most of the night because of the noise (a recording of the noise is attached). On top of that, the TV in the room wasn't working. At 6am we played the duty manager an audio recording of the noise. He was horrified and promised the day manager would follow up with us. That follow up never happened. As Platinum members, we also didn't receive breakfast or coffee as an apology for the inconvenience, despite the issues never being resolved. At checkout, the girl serving us said she was sorry, but the manager was sitting in the adjacent office the whole time and didn't come out to speak with us. When we paid, we mentioned to the person taking payment that we'd had coffees that morning. He went to check the coffee area, found no staff present, and told us 'no problem, coffees are on us.' As we were leaving, the coffee area attendant appeared and accused us of trying to leave without paying. We paid for the coffees, but the person who had told us it was 'no problem' just stood there and said nothing, letting the accusation that we were stealing stand. Beyond the physical state of the hotel, which was in poor repair, what stood out most was that on multiple occasions staff refused to stand up and be accountable for anything. Please let me know how you'd like to proceed. Thanks, Chris

Dear Chris, Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your stay did not meet your expectations and that you experienced several issues during your time with us. Please be assured that your comments have been carefully reviewed by our management team. We take your observations very seriously and have already initiated the necessary actions to address the concerns raised and improve the quality of our service. We appreciate you bringing these matters to our attention and will be contacting you privately to follow up on your experience. Once again, please accept our sincere apologies for the inconvenience caused. Kind regards, Hotel Management

Customer review rating 5.0/5

Wei-seong T. Business - Confirmed reviews ALL

Hotel well located. Near the town Center and at walking distance from the shopping area.

Customer review rating 5.0/5

Hasnyzul K. Solo - Confirmed reviews ALL

⭐⭐⭐⭐⭐ A big thank you to the Mercure Bologna team for an excellent stay! A special thanks to Elena and her colleague for the warm and friendly check-in. I decided to pay a little extra for a room upgrade, and it was absolutely worth it. The room was spacious, comfortable, and had a lovely balcony. Everyone was welcoming and professional—from the bar staff to the housekeeping team and the breakfast staff. Congratulations to the management for creating such a great atmosphere and delivering outstanding service. This is what true hospitality looks like. I loved my stay, and I'll definitely be back! 😊 xxxfrom Berlin

Other web-users rate our hotel

  • 1,945 reviews 9.5/10 Location
  • 1,958 reviews 7.5/10 Room
  • 1,606 reviews 9.1/10 Service
  • 43 reviews 6.4/10 WiFi
  • 955 reviews 8.3/10 Breakfast
  • 633 reviews 7.5/10 Cleanliness
  • 565 reviews 8.1/10 Amenities
  • 246 reviews 7.4/10 Food

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