Mondial Am Dom Hotel Cologne - MGallery Collection 4.5 stars

Customer review rating (ALL Rating) 4.7/5 2,674 reviews

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Description

Hotel extras

  • Exclusive hotel in Cologne’s old town, close to the cathedral and the Rhine

  • Modern rooms, some with a direct view of the Cologne Cathedral

  • Two exclusive private dining rooms with outdoor terrace

  • 5 conference rooms with natural light, some with outdoor terrace

  • Rich breakfast buffet on weekends until 12 PM

Our accommodation(s)

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Hotel location

Mondial Am Dom Hotel Cologne - MGallery Collection

Kurt-Hackenberg-Platz 1
50667 COLOGNE
Germany

GPS:50.94009, 6.960014

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Mondial 1516

Dine on seasonal local dishes accompanied by fine Rhineland beers and wines at Mondial 1516, an elegant restaurant with views of imposing Cologne Cathedral.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  2,674 reviews

Customer review rating 5.0/5

Ryan N. Business - Confirmed reviews ALL

well located, nice clean rooms. has a proper iron & ironing board

Customer review rating 1.0/5

Peng J. Business - Confirmed reviews ALL

I have booked the hotel for 2 nights for my business trip in Cologne, and both nights included breakfast. On the 1st day, I had breakfast smoothly (I’m satisfied with the food and environment). But on the 2nd day, when I entered the restaurant, the staff told me that my room didn’t include breakfast. I told them this is impossible, after checking, he allowed me to enter. But while I was getting food, the staff talked me on the shoulder and stopped my meal, stating that I was not allowed to continue and that I need to go to the front desk to explain the situation. I showed my booking confirmation which clearly state that my reservation includes breakfast. The staff immediately let me return to the restaurant to continue my meal. I’m extremely dissatisfied with this incident. The hotel failed to verify information accurately due to human error, interrupted my breakfast in an extremely rude manner, and caused me significant distress. Furthermore, there were clearly more appropriate ways to handle the verification, such as speaking with me at my table after I had collected my food. I’m very upset about this experience.

Dear Peng J., Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed the quality of our breakfast and the atmosphere of the restaurant. However, we are truly sorry for the upsetting situation you experienced during your second breakfast. Please accept our sincere apologies for the misunderstanding regarding your reservation and especially for the way the situation was handled. We fully understand how uncomfortable and frustrating it must have been to have your breakfast interrupted in this manner after already being granted access to the restaurant. You are absolutely right that this situation should have been handled with greater discretion and professionalism. Your feedback has been shared with the responsible team so that we can improve our internal communication and avoid similar incidents in the future. We deeply regret the inconvenience and the negative impression this experience left during your stay with us. We hope you will give us another opportunity to provide you with the level of hospitality and service you rightfully expected. Best regards, Alexandra Riedinger Sales Manager

Customer review rating 5.0/5

Jasmine Q. Couples - Confirmed reviews ALL

Best location. Next to cologne cathedral. Very walkable. Quiet room. Clean room.

Customer review rating 4.5/5

Ian S. Couples - Confirmed reviews ALL

Enjoyed the hotel. Staff friendly

Customer review rating 5.0/5

Stephen H. Couples - Confirmed reviews ALL

Fantastic help from reception staff regarding early check-in.

Other web-users rate our hotel

  • 1,839 reviews 9.7/10 Location
  • 1,670 reviews 7.9/10 Room
  • 1,653 reviews 9.2/10 Service
  • 9 reviews 7.9/10 WiFi
  • 872 reviews 8.7/10 Breakfast
  • 650 reviews 8.5/10 Cleanliness
  • 394 reviews 9.1/10 Vibe
  • 280 reviews 7.4/10 Amenities

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