Hotel Mondial am Dom Cologne MGallery 4.5 stars

Customer review rating (ALL Rating) 4.5/5 2,081 reviews

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Hotel Mondial am Dom Cologne MGallery - Image 1
Hotel Mondial am Dom Cologne MGallery - Image 2
Hotel Mondial am Dom Cologne MGallery - Image 3
Hotel Mondial am Dom Cologne MGallery - Image 4
Kurt-Hackenberg-Platz 1, 50667 COLOGNE, Germany

Description

Hotel extras

  • Exclusive hotel in Cologne's old town, close to the cathedral and the Rhine

  • Modern rooms, some with a direct view of the Cologne Cathedral

  • Two exclusive private dining rooms with outdoor terrace

  • 5 conference rooms with natural light, some with outdoor terrace

  • Rich breakfast buffet on weekends until 12 PM

Our accommodation(s)

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Hotel location

Hotel Mondial am Dom Cologne MGallery

Kurt-Hackenberg-Platz 1
50667 COLOGNE
Germany

GPS:50.94009, 6.960014

Telephone
Fax +49 221 2063527

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,081 reviews

TripAdvisor Rating  4.0/5  1,752 reviews

Certificate of excellence 2024

Racist Hotel

TripAdvisor rating 1.0/5

Sightsee58946940141 TripAdvisor review

I am writing to express my extreme disappointment with the level of customer service I received during my recent stay at Hotel Mondial am Dom Cologne. As a frequent traveler, I understand that not every hotel experience can be perfect, but the issues I encountered during my stay were unacceptable and racist! Stayed at the hotel on the 13/5/2024. The front desk staff at 8pm working in this hotel was very rude, racist and badly trained. Even the manager seemed indifferent, unhelpful and doesn’t portray proper hospitality. When I complained to the manager that the front desk staff was raising his voice, talking down to us and rolling his eyes at us. She told us that her staff is never rude! She doesn’t even know the basic rule of hospitality. With a poor customer orientated manager, it’s no surprise that the whole front desk staff is badly trained. German culture doesn’t give the staff any reason to treat the customer so badly. As this is an international hotel group. It should follow the international standard of warm and enthusiasm in their service. The main priority in any hospitality job is to satisfy the customer and make their experience perfect. In a service-oriented industry being understand, patience and FRIENDLY is a must. If the staff are not willing to provide the bare minimum, then they shouldn’t be working in this line! I am Singaporean Chinese. I understand English perfectly as it’s our main language in our country! I believe my command of English is way better than the front desk staff. So please stop asking if I understand English when we are having a conversation in it! It’s very insulting and disrespectful! Please learn to treat your customers of other races with more respect! ALMOST ALL THE GREAT REVIEW ARE GIVEN FROM NON ASIAN CUSTOMERS . Double standard 😡 Again! Horrible service and attitude from hotel staff. Unqualified manager. I urge the group management to address this issues promptly and take necessary steps to improve your customer service. I hope that my concerns will be heard and that appropriate measures will be taken to prevent similar incidents in the future. How is this a 4 stars hotel?

The rooms were very dusty because of room design.

Customer review rating 1.5/5

Yusuf Business - Confirmed reviews ALL

Location is perfect. Breakfast was very good. But the room design with wooden parts around the bed causes a lot of dust in those parts and they can not be cleaned. That's the reason why I always feel sick in the room. Also one day, cleaning staff entered my room even though I put "do not disturb" card on my door. That was totally disappointment for me.

Dear Yusuf, thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our perfect location and the very good breakfast. We apologize for the inconvenience caused by the room design with wooden parts that led to dust accumulation. Please rest assured that we will address this matter with our housekeeping team. We are truly sorry for the disappointment you experienced with the cleaning staff entering your room despite the 'do not disturb' sign. Your concerns have been duly noted, and we will take appropriate measures to prevent such occurrences in the future. We appreciate your valuable input. Warm regards Hans Schultheis Guest Relation & Quality Manager

Enjoyed

Customer review rating 4.5/5

Graham Friends - Confirmed reviews ALL

Good location, friendly and helpful staff

Dear Mr. V., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Hans Schultheis Guest Relation & Quality Manager

Well located, nice rooms.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

We had a most pleasant 3night stay. Will definitely check this hotel first for our next trip to Cologne.

Dear Mr. I., thank you for your positive review! We are delighted to hear that you enjoyed our well-located hotel and nice rooms during your 3-night stay. We look forward to welcoming you back on your next trip to Cologne. Warm regards Hans Schultheis Guest Relation & Quality Manager

Bad service with rude attitude.

TripAdvisor rating 1.0/5

Ken K TripAdvisor review

Racist staff with a very poor attitude. Why be in hospitality when you cannot provide guests courteously. Bad service just ruined the whole holiday. Staff was accusing, rolling eyes and just plain rude. The hotel manager included. Is it all Germans? Or just this hotel I wonder.

Dear Y4950XJkenk, We are deeply concerned about the behavior you described, which is certainly not in line with our standards of hospitality. Rest assured, we do not tolerate any form of discrimination or rudeness. For further details, please do not hesitate to contact me. Hans Schultheis Guest Relation & Quality Manager

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Other web-users rate our hotel

  • 1,525 reviews 9.7/10 Location
  • 1,462 reviews 7.5/10 Room
  • 1,389 reviews 8.9/10 Service
  • 15 reviews 8.5/10 WiFi
  • 1,064 reviews 8.9/10 Breakfast
  • 557 reviews 7.9/10 Cleanliness
  • 351 reviews 8.8/10 Vibe
  • 281 reviews 7.6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.