Hotel Am Konzerthaus Vienna MGallery 4.5 stars

Customer review rating (ALL Rating) 4.7/5 1,991 reviews

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Hotel Am Konzerthaus Vienna MGallery - Image 1
Hotel Am Konzerthaus Vienna MGallery - Image 2
Hotel Am Konzerthaus Vienna MGallery - Image 3
Hotel Am Konzerthaus Vienna MGallery - Image 4
Am Heumarkt 35-37, 1030 VIENNA, Austria

Description

Hotel extras

  • Enjoy your time in our newly renovated rooms.

  • We are sustainably certified by the EU Ecolabel and Austrian Ecolabel.

  • Discover fine dining in the 4-chef hats / 1-Michelin star Restaurant Apron.

  • Free mineral water, WIFI, coffee and tea in the rooms.

  • Concierge and porter service, as well as on-site underground parking.

Our accommodation(s)

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Hotel location

Hotel Am Konzerthaus Vienna MGallery

Am Heumarkt 35-37
1030 VIENNA
Austria

GPS:48.199693, 16.377311

Telephone
Fax +43 1 71616844

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

APRON

With one Michelin star and four Gault Millau toques, APRON enchants with modern interpretations of Austrian cuisine. Reservation is required.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,991 reviews

TripAdvisor Rating  4.5/5  281 reviews

Certificate of excellence 2024

Good location and excellent facilities, but, with an extremely poor attitude and irresponsible staffing…

Customer review rating 1.0/5

V Families - Confirmed reviews ALL

So, from start to Finish… At check-in, the staff confused a debit card with a Credit card and debited an additional fee instead of booking a warranty - Desperately tried to have my argument through, but, it was in vain. Luggages were not brought to the room as the concierge or any one supposed assign to this duty couldn’t do it for us, though, the “some other customers” did have the service. Spent the next three days chasing the reimbursement without much success. Had some laundry done and asked for the clothes to be dropped in the room; close to 48 hours later the clothes were still not back - So, I went and check on it only to learn that it had been sitting at the reception for the whole day. On our last day, shower gel was out as it had not been replenished ages before we even went in the room - The bottle was less than a 1/5 filled. Cherry on the cake, at checkout I was told that the payment was not done and that I had to pay again as they couldn’t retrieve any payment and were being denied to book it on the Credit card; After some heated argument, they finally waived it off and claim that they would be deducting the payment or send and invoice for some service that was already settled in advance. One of the worst Hotel experiences I made in my 50+ hotels visited so far!

Dear Mr.V., Thank you for taking the time to share your experience. I am deeply sorry to hear about the numerous issues you encountered during your stay and sincerely regret that we did not meet the standards you rightfully expect and deserve. Please accept my apologies for the confusion and inconvenience caused at check-in regarding your debit card and the additional fee. I understand how frustrating this must have been and I am sorry that your concerns were not resolved promptly. I am also very sorry that our service fell short both in handling your luggage and providing consistent support throughout your stay. Regarding the oversight with your laundry as well as the lack of replenishment for basic amenities I can assure you that this does not reflect the level of care and attention we strive to offer our guests. Please accept my sincere apologies for the inconvenience. Your experience is far from the service we aim to deliver. Please be assured that your feedback has been shared with the relevant teams to address the issues and implement measures to prevent such occurrences in the future. It would mean a great deal to us if you would allow us the opportunity to restore your trust. Should you consider staying with us again we will commit to ensuring that your experience is seamless and enjoyable. Once again, I apologize for the disappointments you faced and thank you for bringing them to our attention. Kind regards, Apostolos Tsiantis Quality & Sustainability Manager

The transfer at the airport never arrived

Customer review rating 3.5/5

Valentina Couples - Confirmed reviews ALL

It was our second time at this hotel. We came back because of the position, the breakfast, the room. And also this second experience, by this point of view, was great. But there was an unpleasant unconvenient. We waited almost an hour at the airport, we called the hotel two times. The first time they told us that they will check and that they would have called back. Nobody called, so I called again and the answer was :” If I were you I would take a taxi”. At our arrival at the hotel nobody apologized, nobody asked nothing, nobody cared. I am really upset by this treatment, totally unacceptable from a 4 star hotel. (Furthermore, as an all accor members we were supposed to have a welcome drink that we never received…)

Dear Mrs. G., I would like to thank you for choosing to stay with us again and for your loyalty as an ALL Accor member. I am pleased to hear that several aspects of your stay were to your satisfaction! However, I am truly sorry for the inconvenience you faced upon your arrival. The delay in arranging your transfer and the lack of follow-up do not reflect the standards of service we strive to deliver. Please rest assured that this matter has been shared with the relevant teams to prevent such incidents in the future. Additionally, I regret that your welcome drink was overlooked. This should have been part of your experience as a valued member and I apologize for this oversight. We greatly value your feedback, and I hope we will have the opportunity to provide you with a much-improved experience in the future. Best regards, Apostolos Tsiantis Quality & Sustainability Manager

Impeccable!

TripAdvisor rating 5.0/5

Carlos L Couples - TripAdvisor review

Our visit to the fabolous city of Viena was great, first of all because this city is probably one of the most beautiful places in Europe and around the world to be visited for all what it offers, either culture, art, architecture, history & enjoying all the events programmed. The Hotel made our visit very special and we would like to thank all the team for all the finest attentions received. Impeccable service, perfect location, very clean and spaciuos rooms and ecelent restaurant. We surely hope to come back during our next visit to Vienna.

Dear Carlos, Thank you for your glowing review! We’re thrilled to hear that your visit to Vienna was such a memorable experience and that our hotel played a special role in making it even more enjoyable. Vienna truly is a magnificent city, and we’re delighted that you had the opportunity to immerse yourself in its rich culture, art, and history. Your compliments on our impeccable service, perfect location, and clean, spacious rooms mean so much to us. We’re also glad you enjoyed dining in our restaurant—it’s wonderful to know we met your expectations. We sincerely appreciate your kind words about our team, and we’ll be sure to share your feedback with them. It would be our pleasure to welcome you back on your next visit to Vienna. Thank you once again for your thoughtful review! Warm regards, Victoria - Front Office Agent Hotel Am Konzerthaus

Very disappointing

TripAdvisor rating 2.0/5

Susan Z Couples - TripAdvisor review

Having spent 63 nights at Accor properties in 2024, I typically book with confidence knowing that I will have a clean, comfortable room. I made this reservation 11 months earlier in mid-February of 2024, hoping to secure a quiet room. Upon arrival, when we got our "upgraded" room, we found that the hotel has no place to put clothes (no dresser, no shelves, aside from the few hangers and the high closet shelf next to the safe). Four days living out of our suitcases. The requested hangers never arrived. But the real problem lay ahead: this initial room (528) made us feel like we were in a construction zone. We thought the hammering and loud pounding noise would stop and, after three hours of the constant noise (every few seconds), we went to the front desk to ask if they could find us a quiet room. The front desk supervisor came up to investigate and agreed that the noise was simply intolerable. He said that the hotel was full and they only had one room (#233). I quickly investigated the room and it was quiet. What I didn't know is that it was over the staff lounge where the constant smoke prevented us from opening the window, and next to the noisy housekeeping service room. The furniture is old and uncomfortable and the housekeeping is appalling, where the bed covers were simply tossed back on the bed and towels not replaced. I had to request that the room be serviced and repeatedly requested service that didn’t materialize. I requested face cloths and received kleenex. I repeatedly requested cream for the coffee and on one occasion received hand lotion. The front desk staff seem to really care, but this tired hotel desperately needs attention and the housekeeping department needs attention. I felt completely unappreciated and unvalued as a loyal, diamond Accor member. Sadly, for the first time at an Accor property, I cannot recommend this hotel.

Dear esteemed Guest, Thank you for taking the time to share your detailed feedback with us. First and foremost, allow me to express our heartfelt apologies for the disappointing experience you encountered during your recent stay. As a valued Diamond Accor member your loyalty and trust mean the world to us and it is disheartening to know that we fell short of your expectations. I am deeply sorry for the challenges you faced, from the room allocation and noise disturbances to the housekeeping lapses and lack of attention to your requests. This is certainly not the standard of service we strive to deliver and I regret that these shortcomings overshadowed your stay. We take your concerns very seriously and will be addressing these matters with our teams to ensure improvements are made promptly, particularly in our housekeeping procedures and communication around room readiness and guest preferences. Your candid feedback is invaluable as we work to enhance our services and facilities. I assure you that we remain committed to ensuring that every guest feels valued and comfortable, particularly our loyal members such as yourself. Please know that your experience is not reflective of the level of care and attention we aim to provide and I truly hope we will have the opportunity to welcome you back in the future to restore your confidence in us. Warm regards, Apostolos Tsiantis Quality & Sustainability Manager

Location, Location, Location

TripAdvisor rating 5.0/5

Nichola H Friends getaway - TripAdvisor review

My friend and I stayed for 3 nights in room 121 on a B&B basis. I booked this hotel on Reading previous reviews and the ones which had said it was in a good location and I couldn’t agree more! My friend and I walked to and from the main train station on arrival and departure which was super easy and only a 10 minute walk away. Our room was on the first floor at the side of the hotel where the taxis park so if you do need a taxi there are always some parked up. The room was a twin, adequate in size for our 3 night stay and clean. I also loved that the room had a window that opened so we could have some fresh air. All the staff we encountered were very friendly. The best bit about the hotel was their breakfast. This is generally where the standard ls drop in a hotel but not here it was absolutely excellent with lots of choice and fresh! This really set us up for our sightseeing each day.

Dear Nichola, thank you for your detailed and wonderful review! We’re delighted to hear that you and your friend had such a pleasant stay with us. It’s great to know you appreciated our convenient location, allowing for an easy walk to and from the train station, as well as the comfort and cleanliness of your room. We’re also thrilled that you enjoyed the fresh air from the opening window and found our staff to be friendly and welcoming. We’re especially proud that our breakfast exceeded your expectations and gave you the perfect start for your sightseeing adventures each day. Your kind words mean so much to us, and we hope to welcome you back for another fantastic stay in the future! Warm regards,

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Other web-users rate our hotel

  • 1,197 reviews 9.5/10 Location
  • 1,333 reviews 8.1/10 Room
  • 1,440 reviews 9.2/10 Service
  • 21 reviews 7.6/10 WiFi
  • 926 reviews 9.2/10 Breakfast
  • 428 reviews 8.3/10 Cleanliness
  • 367 reviews 9.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.