Mercure Toulouse Centre Wilson Capitole hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,294 reviews

Hotel extras

  • In the downtown area and a 5-minute walk from Place du Capitole

  • Metro station just 2 minutes' walk away

  • Private car park with direct access to the rooms

  • The conference center is 5 minutes by metro

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Toulouse Centre Wilson Capitole hotel

7 rue Labeda
31000 TOULOUSE
France

GPS:43.604654, 1.448382

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Bar Lounge

Share a moment of relaxation in the cozy and intimate atmosphere of our bar lounge from 6:30am to midnight. Discover Mercure's selection of fine wines selected by our sommelier as well as a wide range of other beverages.

Our accommodation(s)

Choose from one of our Standard Rooms with double or twin beds or Club Rooms with more space. Or why not try our Junior Suites, spacious with a sitting area and sofa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,294 reviews

TripAdvisor Rating  4.0/5  1,075 reviews

good stay, good location, good breakfast

Customer review rating 4.5/5

Alex Business - Confirmed reviews ALL

enjoyed

Dear ALEXEY Y., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëlle / Front Office Manager

Great Hotel

Customer review rating 5.0/5

Steven Solo - Confirmed reviews ALL

The Hotel is perfectly situated in Toulouse with in walking distance of both the train station and the centre of town and at the same time quiet? Great staff, good rooms with a very relaxed friendly atmosphere.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie MOIROD General Manager.

Another great stay

Customer review rating 4.5/5

Janine Couples - Confirmed reviews ALL

Enjoyed our second stay at this hotel. Staff excellent from our first email enquiry to getting a fantastic upgrade, thanks Yasmin and all the staff for being so helpful. Perfect location in the centre of Toulouse, quiet room at the back of the hotel so no street noise. Room was a little warm even with window open but I'm used to a cold house! Parking easy to access and worth the cost. Will definitely be back, thanks again 😊

Dear JANINE S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëlle / Front Office Manager

Well located

Customer review rating 1.0/5

Sarah Business - Confirmed reviews ALL

The open internet would not allow my devices to connect. The staff said that this is a known issue and it is due to the unsecured nature of the internet. The internet is vital today, especially for business guests. It is not acceptable that there is a known connection issue with the internet and there have not been attempts to rectify it or offer guests an alternative solution eg connecting to the staff internet.

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We don't have any problem with our Wifi, the only exception could occure with APPLE device which require a special setting upon connection to be able to connect. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie MOIROD General Manager.

Excellent location for Toulouse

TripAdvisor rating 5.0/5

PeadarOC Couples - TripAdvisor review

It’s very well located with good offers. We had a nice double room however the pillows weren’t the best at all. The bed itself I thought was very comfortable. I loved the shower. I didn’t like that they want to hold funds on your card in case you get breakfast or something else.

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Other web-users rate our hotel

  • 520 reviews 8.3/10 Location
  • 541 reviews 7.1/10 Room
  • 666 reviews 9.5/10 Service
  • 10 reviews 6.7/10 WiFi
  • 333 reviews 8.9/10 Breakfast
  • 168 reviews 8.2/10 Cleanliness

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