Mercure Beaune Centre hotel 4 stars

We have stayed at the Mercure Beaune on several occasions. The place is ideally located close to the old town and is generally clean and well presented. As a club Accor Gold Member I had checked in on line and registered a payment card for any expenses. My wife checked in and did not have a good experience. The room card did not work when we got to the room - not a big issue but tiresome when you've driven fo 10 hours and want a hassle free process. When we asked for a dinner reservation the gentleman on the front desk informed us there was nothing available for 2 hours - until 930pm and suggested we eat in the bar. The bar keeper was superb - he dismissed that as nonsense and immediately went to the restaurant to book us a table which we were able to sit down immediately. We enjoyed a very good "4 services" menu du jour. The bed was extremely firm. Great if you like that but we prefer not to sleep on a board!! Some good ( the bar keeper and restaurant staff) some bad (front of house manager and the bed!)

Stop over on way south

arrived end of the dya and well received by a young lady very efficient. In the restaurant the service was good and food was good quality. When leaving bill fast issued and no problens at all. the wifi worked perfectly and no problems with my pet

A standard Mercure hotel with rather smalle rooms, but everything worked fine. The hotel has a good parking lot and is at walking distance from the centre of town. At the breakfast room, corona rules were definitely a thing of the past, even the staff didn't follow the direction of the arrows on the floor. But epidemiologically quite ok I presume with only vaccinated people being allowed at the hotel.

Stayed 1 night. Room comfortable, slept well. Ate in M7, good food and value, only isuue is it is too bright.

Good COVID measures’ clean and tidy facilities, friendly and helpful staff

Hotel was within easy assess of the motorway, but too far to walk into the town. Overall it was well presented, clean and the staff were courteous.

Nice swimming pool nice restaurant

Very old, tired and badly run property. The did remodel the corridors and the lobby but the rooms are below any 4 star standard in 2021. They could have qualified as such 30 years ago but that time has passed. The staff gives zero recognition to Gold/Platinum/Diamond Accor loyalty status. They do not care about customer service one way or another. Indifference and oblivion describe them at best. If you have to stay here get a Junior Suite, at least it is spacious. Standard and Privilege rooms are like an old fashioned Ibis. Parking is fine and location is good but nothing else.

Overall stay was good. Hotel not in city centre but 5 mins walk away. Alhough some issues: - aircon did not work when we arrived. Had to wait for 45/60 mins for the aircon to be back on - lack of staff overall in the hotel so service was extremely slow - we were told that we could not eat or have a room service as the kitchen was overwhelmed!!! Was shocked considering it is a 4 stars hotel and we stayed 3 nights and they did not even propose to us any back up plan or solution -

I arrived desperate to get a PCR test - mine having been cancelled that morning - to go to UK as my daughter is due to have a baby in four days and I look after her first. Your receptionist juggled her work with searching for and calling different pharmacies and labs for a very long time before finding one. I could not be more grateful.

The hotel is easy to find from the autoroute and has adequate parking. The accommodation is modern and everything as expected. We used the restaurant which we thought was good with an extensive wine list.

I visit this hotel several times a year. It is easy to walk into the centre, has charging for Tesla and other EV's and is comfortable. My room this time was lacking power outlets for my computer. For some reason there was one the other side of the TV from the desk and just the one next to the bed. Result, I had to move the table next to the bed to do some work. less than optimum. In other rooms at the hotel I haven't had this issue.

Not a hotel I would wish to stay at again. Expensive compared to the Holiday inn chain of hotels. It requires substantial improvement to the decor. As a designer I was simply appalled that the management of Mercury could allow and approve it.

The attention to the decoration of the room was a pure delight. SIMPLE EFFECTIVE AND A PLEASURE FOR THE EYE. op marks for the conception to the team. Our room on the 3rd floor was fautless and the corridors bright. Staff were attentive and welcoming. The breakfast had been prepared with all aspects of covid sanitary precautions respected. i MUST ADMIT TO NEEVER HAVING SO MANY LITTLE PAPER BAGS ON THE TABLE; congratulations to all the team RRP