Classificação clientes Avis (Classificação ALL) 4.5/5 3.366 comentários
Nossos 253 quartos com ar condicionado atendem a todas as necessidades para garantir uma hospedagem agradável: os quartos desse hotel 4 estrelas têm mobília para dormir e assentos, uma TV e estações de trabalho com WIFI. Esses quartos estão localizados no pátio do hotel. Quartos Privilege com varandas e quartos superiores também estão disponíveis. Mediante solicitação, uma criança com menos de 12 anos pode dormir em seu quarto sem custo adicional.
Mercure Hotel Severinshof Koeln City
Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse
E-mail de contato
Parada de ônibus
Acesso: 100 m / 0.06 mi
Acesso: 100 m / 0.06 mi
Acesso: 1.5 km / 0.93 mi 10 min walk / 10 min drive
Acesso: 2 km / 1.25 mi
8 EUR 8 EUR
Acesso: 3 km / 1.86 mi 10 min drive
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Avaliações dos nossos hóspedes
Avaliações 100% certificadas de hóspedes que realmente se hospedaram conoscoSaiba mais
Back in Cologne after 41 years!!!
Classificação TripAdvisor 4.0/5
362AlanC362 Negócios - Avaliação certificada TripAdvisor
This was my first time back since my military days and having travelled through Germany in the 3 years I was here, I haven’t changed my opinion that Cologne is the best city to visit. This time I was here for the FIBO fair and stayed at the Mercure for the first time. As expected it was first class and the hospitality of its staff was impeccable. The hotel is out to the west which means a 20-30 minute tram ride into the main area around the cathedral and river but once you master the payment system you will enjoy the experience, with the trams being on time throughout. The only criticism is that being a fitness person and witnessing others like me staying at the hotel, the gym was poor consisting of only 3 cardio machines in a tiny room. A small set of dumbbells would be a welcome addition and would have justified a 5 star instead of the 4 I have given. Otherwise well done to all the staff for a highly enjoyable stay. Alan & Carmen Curry
Dear Alan & Carmen, we very much appreciate your comments regarding your stay. Thank you very much for taking the time and for sharing your experience. We are very pleased that you enjoyed your stay at Mercure so much. We will be happy to pass on your great review to our partner hotel Mercure Hotel Cologne West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, your Mercure Team
Classificação TripAdvisor 4.0/5
Cha_Os7978 Avaliação certificada TripAdvisor
Been here a couple of times. Rooms are ok though you can see that beds have seen better times. Matresses and pillows are ok, normal standard but decor of the bed has seen better. Location of the hotel is great, bus and metro just outside the door. City centre also good to reach by foot, max. 15 minutes Breakfast has a wide selection.
Dear Guest, We very much appreciate your comments regarding your stay. Thank you very much for taking the time to send us a feedback. We are very pleased that you were satisfied with the location and our breakfast. Thank you again for sharing your experience - we are already looking for your next stay. Kind regards, your Mercure Team
Nice Hotel close to the City Center
Classificação TripAdvisor 4.0/5
Christine C Avaliação certificada TripAdvisor
Nice Hotel. Stuff are really friendly. The rooms are nice clean and big. We had a room with a balcony. The Fitness Room is nice and has good machines. Breakfast is really good they have lots of good food. You do not need to take the car to go to the City Center you need around 10 min when you walk. T
Dear Christine, We very much appreciate your comments regarding your stay. Thank you very much for your kind feedback. We are very pleased that you were satisfied with your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We send you best greetings from Cologne! Your Mercure Team
Xmas markets visit excellent ! Great hotel!
Classificação TripAdvisor 5.0/5
martijn s Couples - Avaliação certificada TripAdvisor
We stayed here to visit the xmas markets. And that we did!😄👍 We arrived by car ,easy to find just of the highway . You easily drive in to the garage. We booked via All accord because im a member. And maybe that was the reason we were given an upgrade in room( i think we had a superior room). Which was very nice and big. A refridgerator ( small one) and large closet was very nice. The staff was super friendly and made us feel very welcome. Breakfast was superb with endless choice in food ( see the pics). Again staff was superb ,walking around and clearing your empty mugs and glasses. Big compliment to them ,hard work but still with a smile! Excellent ! Location was perfect next to the tram staion. We did not use it because it was only a 20 minute walk to the centre.. we enjoyed our weekend very much and will come again. Thank you! Only One tip dont set the heat so high next time .
Dear Martijn, We very much appreciate your comments regarding your stay at our house. Thank you very much for your kind feedback. We are very pleased that you were satisfied with the location, our breakfast and our staff. The fact that you felt completely comfortable is a big compliment for us, which we are happy to share with the entire team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We send you best greetings from Cologne and have a happy new year! Kind regards, your Mercure Team
Nice room, unfriendly staff.
Classificação TripAdvisor 3.0/5
David R Avaliação certificada TripAdvisor
We had a mixed experience at this hotel. Our two rooms were located on the 4th floor and were very nice no complaints and our cleaner did a great job during our 5 night stay. The receptionists were professional and did their job but to be honest things went a little bit down hill from there. The bar area is a nice space and fortunately they screened every World Cup game...apart from one, England v Senegal. According to the bar manager we could only access that game via the internet, which was completely untrue. Anyway we went to a nearby bar/ restaurant and watched the game there while spending 180 Euros on food and drink, we are four adults aged around about 60 yrs old so hardly hooligans. The poor experience continued at Breakfast time, a very cold and unwelcoming greeting from the lady booking us in for breakfast, she had a dismissive, very unfriendly manner and dies nothing for guest relations. The staff in the breakfast dining room looked miserable and very unhappy, although they worked well. There was just a bad atmosphere which was also mentioned by other diners.. not a great way to start your day. The manager needs to speak to the elderly lady at breakfast reception, she shouldn't be working in hospitality if she can't be pleasant and welcoming to guests. We have used Mercure hotels numerous times in different countries and have never had a issue with staff before. So some of the staff spoiled our stay, which isn't a big problem, we will stay elsewhere next time.
Dear David, Thank you very much for taking the time to write to us after your stay. We are very sorry that you were not completely satisfied with the services. We sincerely apologise for any inconvenience caused. We do our utmost to provide you with the best possible quality of service during each of your stays. Your opinion is therefore very important to us. Furthermore, we can assure you that the necessary measures will be taken to improve the quality of the services mentioned in the long term. We have already had a detailed discussion with our team in this regard, as this is by no means our standard. Dear David, thank you again for your comments. We hope to regain your trust during one of your next overnight stays and would be pleased to welcome you again soon. Have a happy new year! Kind regards, your Mercure Team
Em parceria com o TripAdvisor
Preço inicial por uma noite para 1 pessoa na categoria de quarto próximo ao preço, exceto serviços adicionais, exceto café da manhã. Ele corresponde ao menor preço público, incluindo todos os impostos (IVA e imposto de turismo) para a acomodação em questão, encontrado no site https://all.accor.com/ hoje, para uma hospedagem de uma noite no período dos próximos 20 dias. Varia de acordo com o período e a disponibilidade. O preço só será garantido no momento da reserva. Todas as reservas (no exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva naquela moeda será garantido. Nós lhe oferecemos uma estimativa da conversão em sua moeda, mas isso não é obrigatório. No momento do pagamento, seu banco poderá cobrar taxas bancárias e/ou taxas de câmbio.Voltar ao preço do quarto