Mercure Hotel Severinshof Koeln City 4 estrelas

This was my first time back since my military days and having travelled through Germany in the 3 years I was here, I haven’t changed my opinion that Cologne is the best city to visit. This time I was here for the FIBO fair and stayed at the Mercure for the first time. As expected it was first class and the hospitality of its staff was impeccable. The hotel is out to the west which means a 20-30 minute tram ride into the main area around the cathedral and river but once you master the payment system you will enjoy the experience, with the trams being on time throughout. The only criticism is that being a fitness person and witnessing others like me staying at the hotel, the gym was poor consisting of only 3 cardio machines in a tiny room. A small set of dumbbells would be a welcome addition and would have justified a 5 star instead of the 4 I have given. Otherwise well done to all the staff for a highly enjoyable stay. Alan & Carmen Curry

Been here a couple of times. Rooms are ok though you can see that beds have seen better times. Matresses and pillows are ok, normal standard but decor of the bed has seen better. Location of the hotel is great, bus and metro just outside the door. City centre also good to reach by foot, max. 15 minutes Breakfast has a wide selection.

Nice Hotel. Stuff are really friendly. The rooms are nice clean and big. We had a room with a balcony. The Fitness Room is nice and has good machines. Breakfast is really good they have lots of good food. You do not need to take the car to go to the City Center you need around 10 min when you walk. T

We stayed here to visit the xmas markets. And that we did!😄👍 We arrived by car ,easy to find just of the highway . You easily drive in to the garage. We booked via All accord because im a member. And maybe that was the reason we were given an upgrade in room( i think we had a superior room). Which was very nice and big. A refridgerator ( small one) and large closet was very nice. The staff was super friendly and made us feel very welcome. Breakfast was superb with endless choice in food ( see the pics). Again staff was superb ,walking around and clearing your empty mugs and glasses. Big compliment to them ,hard work but still with a smile! Excellent ! Location was perfect next to the tram staion. We did not use it because it was only a 20 minute walk to the centre.. we enjoyed our weekend very much and will come again. Thank you! Only One tip dont set the heat so high next time .

We had a mixed experience at this hotel. Our two rooms were located on the 4th floor and were very nice no complaints and our cleaner did a great job during our 5 night stay. The receptionists were professional and did their job but to be honest things went a little bit down hill from there. The bar area is a nice space and fortunately they screened every World Cup game...apart from one, England v Senegal. According to the bar manager we could only access that game via the internet, which was completely untrue. Anyway we went to a nearby bar/ restaurant and watched the game there while spending 180 Euros on food and drink, we are four adults aged around about 60 yrs old so hardly hooligans. The poor experience continued at Breakfast time, a very cold and unwelcoming greeting from the lady booking us in for breakfast, she had a dismissive, very unfriendly manner and dies nothing for guest relations. The staff in the breakfast dining room looked miserable and very unhappy, although they worked well. There was just a bad atmosphere which was also mentioned by other diners.. not a great way to start your day. The manager needs to speak to the elderly lady at breakfast reception, she shouldn't be working in hospitality if she can't be pleasant and welcoming to guests. We have used Mercure hotels numerous times in different countries and have never had a issue with staff before. So some of the staff spoiled our stay, which isn't a big problem, we will stay elsewhere next time.