Mercure Hotel Severinshof Koeln City 4 stars

Customer review rating (ALL Rating) 4.5/5 3,443 reviews

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Mercure Hotel Severinshof Koeln City - Image 1
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Mercure Hotel Severinshof Koeln City - Image 3
Mercure Hotel Severinshof Koeln City - Image 4
Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse, 50676 KOELN, Germany

Description

Hotel extras

  • 4-star hotel with quiet courtyard in the middle of Südstadt

  • Mercure Hotel in Cologne on Severinstrasse

  • Courteous and friendly staff

  • Plentiful breakfast buffet with cold and hot dishes

  • Mercure hotel in Cologne with very good public transportation options

Our accommodation(s)

Hotel location

Mercure Hotel Severinshof Koeln City

Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse
50676 KOELN
Germany

GPS:50.929514, 6.957017

Telephone
Fax +49 221 2013666

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. Enjoy the relaxed living room atmosphere of our hotel bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,443 reviews

TripAdvisor Rating  4.0/5  1,571 reviews

Certificate of excellence 2023

Pretty Average hotel

Customer review rating 3.5/5

John D. Friends - Confirmed reviews ALL

The building needs a bit time to not get lost all the time, but those rooms are pretty nice. For a German Hotel it was average, I've slept in better equipped rooms in german hotels less Fancy. The beds slept amazingly good and the Curtains where very good at keeping the light out to sleep a bit longer into the day. Matrasses where Sublime, best of any hotel ever. Just the building was a bit hard to navigate trough all the Corridors, and the Bathroom very Average. Overal I would definitely book it again if the price had a good offer

Dear Mr. K., Thank you for sharing your feedback with us. We're pleased to hear that you found our rooms nice and that you had a comfortable sleep with our amazing beds and curtains that kept the light out well. We appreciate your comments about the building layout and the bathroom, and we'll take them into consideration for future improvements. We're glad to know that you would consider booking with us again if the price is right. We hope to welcome you back soon and provide you with an even better experience. Best regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

Well located, clean and extremely comfortable roms

Customer review rating 5.0/5

Karen2410 Business - Confirmed reviews ALL

Too short! Had a lovely room, just a shame I was only in it for about 8 hours

Dear Ms A., Thank you for your positive feedback! We're thrilled to hear that you found our hotel well-located and our rooms clean and extremely comfortable. We're sorry to hear that your stay was short, but we hope to have the opportunity to welcome you back for a longer stay in the future! Best regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

good location, friendly staff, but security needs upgrade

Customer review rating 4.0/5

Will Solo - Confirmed reviews ALL

The hotel is within a 15 minute walk from the Altstadt and the main station. The staff is friendly and my room (416) on the top floor was large and had a good bed, a minibar (empty) and safe. It was also clean. Dependable WiFi. I filled the minibar myself, but everything was taken out the next day. Upon departure, I got the content back and they told me a mistake had been made and a staff member thought that I had already departed. Strange, because my clothes and oher personal belongings were still in the room, so clearly the room was still visibly occupied. And a tip I left for housekeeping on the pillow, was also taken and not by the cleaning lady who came in later. And on the day of departure my keycard was already blocked when I returned from breakfast. I went down to reception and the card was unblocked, but without asking me for my name or any other proof of identity. So, by just mentioning a room number, I could have gotten access to any room. A couple of security issues for the hotel to solve.

Dear Mr. D., Thank you for taking the time to share your feedback about your stay at our hotel. We are glad to hear that you enjoyed the peaceful atmosphere of our hotel, as well as the amenities in your room such as the balcony. It's also great to hear that you found our staff to be friendly and professional and enjoyed the cozy atmosphere in our bar and restaurant. We sincerely apologize for the inconveniences you experienced regarding the drinks in the minibar and the missing tip for housekeeping. This is definitely not in line with our service standards, and we appreciate you bringing this issue to our attention. The tip has already been forwarded to the appropriate staff members. Regarding the security measures at our hotel, we take the safety of our guests very seriously, and we thank you for your feedback on this matter. Therefore it is our standard practice to request identification if a new key card is needed. We have taken steps to retrain our staff in this area to ensure that our policies are followed. We will review our procedures to ensure they meet the highest security standards for our guests. Once again, we apologize for any inconvenience during your stay, and we hope that despite these issues, you were able to enjoy your time with us. We would be delighted to welcome you back in the future for a smoother experience. Best regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

Has Potential

Customer review rating 3.5/5

Danny D. Business - Confirmed reviews ALL

Lovely property with good facilities. However front desk staff need to be trained better, maintenance and house keeping need better procedures to ensure things are working well.

Dear Mr. D., Thank you for taking the time to share your feedback with us. We're glad to hear that you found our property lovely and appreciated our facilities. However, we apologize for any inconvenience caused by the service provided by our front desk staff and any issues with maintenance and housekeeping during your stay. Your comments are invaluable to us as they help us identify areas for improvement. Rest assured, we will take your feedback seriously and work on implementing better training for our front desk staff and refining our procedures to ensure everything is in proper working order. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future for an improved experience. Best regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

Dissapointing for a Mecure Hotel and the price

Customer review rating 1.0/5

Stephanie B. Business - Confirmed reviews ALL

I was extremely shocked by the level of service for a Mercure Hotel. I always stay at Mecure being an ACCOR Plus member. Upon arrival, we were told we were on the top level which had stairs to access. The receptionist, a gentleman didn't ask if we required help. I then asked if they could assist us (two females) with taking our bags up as they were heavy and he rolled his eyes. We proceeded to our room which was not to the standard we expected. We were missing a kettle, They brought a kettle and then there was no sugar, so they went back again. Throughout the stay, there was no service at all. The housekeeping was appalling. They would straighten our bed and leave all the dirty cups in the room. The room never looked clean. The only good thing I can say about the hotel is the location is handy and the bar staff (younger gentleman was great). I would not return to this hotel in the future and would not recommend it.

Dear Ms B., we sincerely apologize that your stay with us did not meet your expectations and left you feeling disappointed. We apologize for the difficulty you experienced in bringing your bags to the top floor and for not feeling adequately supported. Your feedback regarding the missing kettle and the inadequate cleaning service is extremely disappointing and will be addressed internally to take appropriate action. We appreciate your recognition of our hotel's convenient location and the friendly bar staff. However, we are sorry to hear that these positive aspects did not outweigh the overall experience. We understand your disappointment and sincerely apologize to you. Your feedback is invaluable to us in improving our service and ensuring that such issues are avoided in the future. It would be grateful to have the opportunity to welcome you back in the future to provide you with a more enjoyable experience. Kind regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

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Other web-users rate our hotel

  • 1,351 reviews 9.2/10 Location
  • 1,878 reviews 7.5/10 Room
  • 1,687 reviews 8.3/10 Service
  • 47 reviews 7.8/10 WiFi
  • 1,089 reviews 9.1/10 Breakfast
  • 857 reviews 6.9/10 Cleanliness
  • 296 reviews 4.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.