Novotel Southampton 4 stars

Customer review rating (ALL Rating) 4.1/5 1,577 reviews

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1 West Quay Road, SO15 1RA SOUTHAMPTON, United Kingdom

Description

Hotel extras

  • City centre location close to Southampton train station and cruise terminals

  • Onsite car park

  • Leisure facilities including a gym

  • Family and pet-friendly room options

  • Modern restaurant serving breakfast, lunch and dinner

Our accommodation(s)

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Hotel location

Novotel Southampton

1 West Quay Road
SO15 1RA SOUTHAMPTON
United Kingdom

GPS:50.904846, -1.414687

Telephone
Fax +44 23 8022 2158

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE PORTSIDE TABLE

Discover a culinary gem nestled within Novotel. The Portside Table is a haven for food enthusiasts. Immerse yourself in a world of delectable flavors, where skilled chefs craft culinary masterpieces with passion and creativity.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,577 reviews

TripAdvisor Rating  4.0/5  2,495 reviews

Good stay apart from inadequate heating in bedrooms

Customer review rating 4.0/5

David M. Couples - Confirmed reviews ALL

It was a shame that the room was freezing when we arrived as the inadequate wall heater which had been turned off was unable to heat the room to anything near a comfortable and acceptable level. We reported this to the receptionist on checking out who said that they were aware of the situation. . We have stayed regularly ar this hotel over many years as it is convenient for the cruise terminals but will find alternatives until we hear this has been fixed.

Dear Mr David M., Thank you for taking the time to share your feedback. We're glad to hear that overall you had a good stay, but we sincerely apologize for the issue with the heating in your room. We understand how important comfort is, especially during colder months, and we regret that the heating system did not meet your expectations. Please know that we take guest concerns seriously, and we are currently looking into improving the heating in our rooms to ensure that this doesn't happen in the future. We're grateful for your long-standing loyalty to our hotel, and we're truly sorry that this issue impacted your experience. We hope to welcome you back in the future once the necessary improvements have been made. If you decide to stay with us again, please don’t hesitate to reach out directly to our team for any special requests or concerns, and we'll be happy to assist. Thank you again for your valuable feedback. Best regards, Chrysavgi Dervisi, Novotel Southampton Team

Hotel with some good features but a lot of improvement needed especially with catering

TripAdvisor rating 3.0/5

profjoypc TripAdvisor review

This hotel has some good features, notably proximity to the station and the staff were generally very welcoming and helpful. On the not so good side, the heating in my room was not working and the food offerings were very expensive and poor. The first night we ordered what the menu described as cod fillet with chips and tartar sauce. No cod fillet was on the plate which arrived just a small number of tiny goujons of fish, a small portion of chips and a tiny portion of peas. Apparently they had no tartar sauce. We also ordered a salad from the menu but they couldn't do this as they had no lettuce! The next day's curry was lukewarm and so it went on. All food was very poor value for the high prices charged.

Customer review rating 3.0/5

Marcin Business - Confirmed reviews ALL

I stayed at the Novotel Hotel 2nd time within last 3 months. What I see as improvement areas: - breakfast is the same every day and very limited option. If anyone stays for more than 2 days, it becomes a challenge to eat same thing all the time - water in the room is not always filled in after consumption - bathroom equipment not always working properly ie water licking from the shower pipe and humidity is not being pulled by aircon system (usually not working) spreading humidity from bathroom to bedroom If basics can be fixed, I see no reason why not to stay at Novotel. At this stage I do consider going for different place next time.

Dear Z., Thank you for your feedback and for staying with us again. We’re glad to have you as a returning guest but apologize for the issues you experienced. We understand that breakfast variety is important for longer stays, and we’ll review our options to offer more variety. Regarding water replenishment, we don’t typically restock canned water, but we’ll look into how we can better address this. As for the air conditioning, we do not have A/C in the rooms, and this information is available on our website. We’re sorry if this caused any inconvenience, and we’ll ensure the other maintenance issues are addressed promptly. We appreciate your comments and hope to welcome you back soon. Best regards, Chrysavgi Dervisi, Novotel Reception Team

well located

Customer review rating 3.0/5

Caren M. Couples - Confirmed reviews ALL

First room was cold Was told floor five can be cold Move to third floor bit warmer Don't stay on the floor five

Dear Caren Thank you for taking the time to tell us about your experience at the Novotel Southampton. We are so pleased you enjoyed your stay and it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services Regarding to the air conditioning, as it is indicated at our website; Novotel Southampton bedrooms do not have air conditioning. There is a ventilation system and if it is still hot in the room, we can provide extra fans. Our phone number 07… and reception is available 24/7 for any enquiry. Your constructive comments are important for us and will help us to improve. I do hope this will not deter you coming back to Novotel and wish you to see you once again in a near future. Sincerely, Boris Guei Novotel Southampton

Clean & Tidy. Close to shops & restaurant

Customer review rating 3.5/5

Natalie Families - Confirmed reviews ALL

We had a lovely 2 night stay in your family room for our Annual Xmas shopping weekend. Room was very clean, with a drink station ready for you. We used the swimming pool, & sauna again what a treat! We find everything to be clean. Little point- I found that the shower in the women's changing area wasn't running properly out of the top it was leaking out all over the place not massive issue, just needs descaling or replacing for it to run out smooth again. when you have hair as long as mine it was little challenging to wash, I used the other shower next to the sauna the following. Front of house was great- 24 hour service on the counter, always seemed friendly and welcoming. We didn't eat here so can't comment on the food but restaurant seemed busy. Paid for 3 days parking £30 which I feel a good price.

Dear Natalie, We very much appreciate your comments regarding your stay at the Novotel Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Boris Guei Novotel Southampton

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Other web-users rate our hotel

  • 771 reviews 9.2/10 Location
  • 1,280 reviews 5.5/10 Room
  • 1,079 reviews 8.4/10 Service
  • 15 reviews 6.4/10 WiFi
  • 685 reviews 4.8/10 Comfort
  • 495 reviews 7.4/10 Breakfast
  • 461 reviews 6/10 Cleanliness
  • 326 reviews 5.9/10 Food

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