Novotel Porto Gaia bintang 4

Catatan tamu Avis (Peringkat ALL) 4.4/5 1.061 ulasan

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Novotel Porto Gaia - Image 1
Novotel Porto Gaia - Image 2
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Novotel Porto Gaia - Image 4
Rua Martir São Sebastião, Afurada, 4400-499 VILA NOVA DE GAIA, Portugal

Deskripsi

Keistimewaan hotel

  • Close to the Port Wine Cellars and the Serralves Foundation

  • Close to many wine cellars and Arrábida Shopping

  • Children's play area, gardens, outdoor pool and terrace

  • 5 meeting rooms equipped for a capacity of 200 people

  • In summer there are barbecues on the terrace

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Lokasi hotel

Novotel Porto Gaia

Rua Martir São Sebastião, Afurada
4400-499 VILA NOVA DE GAIA
Portugal

GPS:41.144019, -8.640998

Telepon
+351 22 772 8700

Panggilan ke jaringan
tetap nasional

Fax +351 22 772 8701

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

STREET FOOD TERRACE

The hotel restaurant "Street Food Terrace" serves modern cuisine with regional snacks and appetizers. In summer, don't miss the barbecues on the terrace by the pool!

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Peringkat ALL  4.4/5  1.061 ulasan

Peringkat TripAdvisor  4.1/5  1.381 ulasan

Needs renovation and definitely not a 4 star hotel

Catatan Tripadvisor 2.0/5

Alineamaral83 Ulasan TripAdvisor tersertifikasi

Definitely not a 4 star, maximum 2.5. The whole building is run down and needs renovation. The bathtub is high and hard to get in and out, our sink was clogged and AC is noisy. There is no iron in the rooms, no coffee machine (just instant coffee) and we only had water in the first day. They say rooms are all non smoking but they smell otherwise. Restaurant closes earlier than advertised in google so beware. Again, far away from being a 4 star hotel.

Much improvement is needed

Catatan Tripadvisor 2.0/5

Siamak S Friends getaway - Ulasan TripAdvisor tersertifikasi

This hotel is not a four-star hotel as advertised—at best, it’s a 2.5 or 3-star. The building is old, likely from the 1970s or earlier. The staff is good, but there’s no proper lounge. No coffee maker in the room, only instant coffee. Bottled water was provided only on the first day. The bathtubs are high and difficult to step into. The rooms were non-smoking but had a smoky smell.

Dear Siamak S, Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

Restaurant

Catatan Tripadvisor 2.0/5

Papito1 Ulasan TripAdvisor tersertifikasi

Ate at the Novotel restaurant one night, directly across from the Ibis. Restaurant and bar was serviced by one waitress, needless to say, service was terrible. The pork 'cheeks' (as per menu) were good, but my veal steak was tough, ordered the veal precisely because it's not supposed to be tough. Meal was to come with fries and a vegetable. Fries were Novotel's version of potato chips and did not get my vegetable until after finishing my veal and chips. Saw the assistant manager walking around told him what I thought of the service/food and he said they only had one server, exactly the problem, perhaps instead of walking around with his hands in his pocket he should have pitched in serving customers. Extremely poor customer service.

Dear Papito, Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

Outstanding! Best stay ever! Claudia UK 🇬🇧

Catatan Tripadvisor 5.0/5

ClaudiaUnitedKingdom Solo travel - Ulasan TripAdvisor tersertifikasi

Forever grateful for the amazing stay @ Novotel Porto Gaia Portugal, congratulations are in order to Mr Pedro (Novotel General Manager) and his entire team! They are all amazing! Professional, courteous but above all incredible human beings! Not just a memorable stay, having a disability and severe health issues, all of them, went above and beyond to take very good care of me. Thank you ever so much, forever grateful! An hidden gem for your perfect Porto getaway! Highly recommended! Claudia UK 🇬🇧

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pedro Gageiro General Manager

Rude managers

Catatan Tripadvisor 2.0/5

richaturn Ulasan TripAdvisor tersertifikasi

This hotels food is very expensive and some of the staff are very rude, I will not be coming here again. The pool was cloudy and ground floor rooms are noisy and outdated .Guests are constantly being told of for eating or drinking water not purchased at extortionate rates from the hotel

Dear {guest_first_name} {guest_last_name}, Thank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 451 ulasan 8/10 Lokasi
  • 728 ulasan 6.2/10 Kamar
  • 746 ulasan 9/10 Pelayanan
  • 557 ulasan 9.1/10 Sarapan
  • 405 ulasan 5.5/10 Kenyamanan
  • 284 ulasan 6.8/10 Kebersihan
  • 209 ulasan 5.9/10 Kesepadanan nilai
  • 196 ulasan 3.3/10 Suasana

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Properti kami yang lain di sekitar

Semua hotel kami di OPORTO
Regulasi pihak internal
Pemesanan klaim Portugis

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.