Mercure Hotel Hannover City 4 stars

Customer review rating 4.5/5 3,973 reviews

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Mercure Hotel Hannover City
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+ 20 Services

Hotel extras

  • Central, quiet, green location by Maschpark and the town hall, between Maschsee lake and city

  • Traditional and modern: Listed hotel with a historic past, built in 1889

  • Completely renovated 2013-2017: rooms, bathrooms, sauna, gym, lobby, bar and restaurant

  • Historic "Marienburg" room from 1889, furnished as a gift from Queen Marie

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machinePaying
Leisure and activities
  • Fitness centre
  • Other sports activities
Business services
  • 5 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Hotel Hannover City

Willy Brandt-Allee 3
30169 hannover
germany

Tel: +4951180080

Fax: (+49)511/8093704

Check-in from 15h00

Check out up to 12h00

  • KROEPCKE :  100 Rath.Bleichenstr

  • STADION :  200 Rath.Bleichenstr

  • BUS 200,267 :  BUS 200,267 Rath.Bleichenstr

  • S5 :  S5 HAUPTBAHNHOF

  • 1,2,8,18,4,5,6,16,11,10,17 :  Hauptbahnhof

  • By plane

    FUHLSBUETTEL At 150km / 93.75 miles

  • By plane

    HANOVER LANGENHAGEN At 14km / 8.75 miles

  • By helicopter

    HANNOVER AIRPORT At 14km / 8.75 miles

  • By car

    ANDERTEN At 10km / 6.25 miles

  • By car

    HERRENHAUSEN At 10km / 6.25 miles

  • By car

    LANGENHAGEN At 10km / 6.25 miles

  • By train

    HANNOVRE/HANNOVER At 0.8km / 0.5 miles

  • By train

    HAUPTBAHNHOF At 0.8km / 0.5 miles

GPS :52.366829, 9.740032

Our accommodation(s)

At the 4-star Mercure Hotel Hannover City you can choose between Standard Rooms with a single bed, twin beds or a double bed and Privilege Rooms with double bed or twin beds. All 145 rooms are air-conditioned, have WIFI access and DSL connection have been extensively renovated in 2013. Free room night in your room for one child up to 12 years old, your pet for a fee (€12/ night).

Standard Room with double bed

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Views: Park view, Historic side view, City View, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with single bed

  • Max. number of persons: 1
  • Area: From 17 / 183 sq ft
  • Views: Historic side view, Courtyard View, Park view, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Standard room with 2 single beds

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Views: City View, Park view, Courtyard View, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Spacious privilege rooms - the most beautiful rooms in the hotel

  • Max. number of persons: 4
  • Area: From 22 / 237 sq ft
  • Views: Historic side view, Courtyard View, Park view, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Viktoria and Zendan: Back to the "analog" days

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Eileen and Madeleine: Ladies' room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Fabian: The world within four walls

  • Max. number of persons: 1
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

RELAX - FOOD, DRINKS & YOU

Type of cuisine: Regional

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: Black Angus burger, Caesar salad or something vegan? You will find what you're looking for!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RELAX - FOOD, DRINKS & YOU

Non contractual photo

- CURRENTLY CLOSED - RELAX - Food, Drinks & You. The name says it: Sit, drink, eat and work as you want and feel like. Inspiration for good ideas, good decisions and good conversations.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 225

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Hotel Hannover City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,973 reviews

tripadvisor

TripAdvisor Rating 4.0/5

665 reviews

Good service

Customer review rating 5.0/5

Guest Business - 24/01/2021 Confirmed reviews ALL

Nice personell, wonderful breakfast

Dear Ms B., we very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is, especially during these plague-ridden times, an extraordinary enjoyment to read the thoughts of happy customers. Please come see us next time :-) Sincerely, Andreas Pirone F/O

Great location

Customer review rating 4.0/5

Martin Business - 13/01/2021 Confirmed reviews ALL

Amidst Corona lockdown times, the stay in an almost empty hotel felt weird, but as being only one of very few guests, the staff made me feel very comfortable, nevertheless. It is painful to see a normally jolly place like the hotel bar or the lounge area completed roped off and abandoned. Rooms are simple but nice, everything available and a large TV screen made up for the evening entertainment.

Dear Mr R., we very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. That eerie feeling you described, staying in an almost empty hotel, we have to feel that too, for almost a year now. Extraordinarily nice to hear such high praise from guests like you. Thank you kindly. We hope all this will blow over soon and the Mercure City rises again! Sincerely, Andreas Pirone F/O

Super-friendly staff

Customer review rating 5.0/5

Ein B. Business - 07/12/2020 Confirmed reviews ALL

Had a two-day business trip and picked this hotel, because I usually pick hotels from the Accor chain as that means I know what to expect broadly (and I'm a member of their rewards programme). Hosting people during a pandemic has its challenges, but this was a fantastic experience. I felt very welome, got a voucher for faster Internet and a free drink on arrival, but more importantly everybody in this hotel has been super-friendly and helpful. Important: they really thought about how to make things safe in CoViD19 times: e.g. the breakfast buffet is not self-service but you tell a member of staff what you want and they get it for you, including some snacks and drinks for you to take out so you won't get dehydrated during the day. 10/10!

Dear Jochen L., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ann-Christin Koch asst. Front Office Manager

all good and good location

Customer review rating 4.5/5

Rolandvg Business - 23/11/2020 Confirmed reviews ALL

always good, that is why i come back continuesly

Great stay with kind employees

Customer review rating 4.0/5

Brian Business - 09/11/2020 Confirmed reviews ALL

Great stay with kind employees. A privilege room booked for one night. On arrival, the room did not offer a bath tube as displayed on website pictures. Therefore informed the reception and was kindly given another privilege room with a bath tube after one hour of waiting. The waiting did not bother me because I went as planned to see the city first. When back, room with bath tube was ready as agreed. The breakfast room service was good. I gave the hint the night before that everything should be vegan. Also, the offered muesli chia bowl should not contain dairy milk for the mentioned reason. However, that was not the case as I assume the chia is soaked the night before in dairy milk instead in an alternative. I did not complain because the rest of the breakfast was perfectly vegan and I was happy with the service. Despite these two mentioned inconveniences, I wouldn't weigh them heavily, the staff was kind and human. Well done Mercure.

Dear Brian, We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. Wow! Lets talk about that chia bowl. Everything you mentioned is realizable. It would be much appreciated if you tell us your wishes at your next Check-In :-) Thank you again for sharing your experience, stay safe! Sincerely, Andreas Pirone F/O

Lovely situation. staff very helpful

Customer review rating 5.0/5

Elaine Families - 05/10/2020 Confirmed reviews ALL

Excellent.

Comfy city hotel at great location

Customer review rating 5.0/5

Elke M. Solo - 29/09/2020 Confirmed reviews ALL

Really enjoyed my stay at the Mercure Hannover City. It was easy to walk to the city center and many restaurants are close by. I enjoyed the exhibitions at the Landesmuseum and was able to catch a sightseeing tour bus from the stop at the Neues Rathaus. Loved the modern furniture and that there were enough power outlets near the desk. Shower was easily accessible - a big plus for me.

Dear Elke M., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback We hope your next visit will be as pleasant as the previous one. Sincerely, Ann-Christin Koch asst. Front Office Manager

well located, clean and good facilities

Customer review rating 4.5/5

Gill Solo - 27/09/2020 Confirmed reviews ALL

very positive

Dear Gillian S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ann-Christin Koch asst. Front Office Manager

Well located, good service

Customer review rating 5.0/5

Roland Business - 27/09/2020 Confirmed reviews ALL

All great as always

Dear Roland V., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ann-Christin Koch asst. Front Office Manager

Enjoyable stay in the center of Hannover

Customer review rating 4.5/5

Wilberth B. Couples - 22/09/2020 Confirmed reviews ALL

Enjoyed my stay at the Mercure. Very friendly staff always willing to help. Nice and quiet room with all needed in it. Breakfast was very good and well organized during these difficult times.

Well located, reception not so good.

Customer review rating 3.0/5

Thiago S. Couples - 06/09/2020 Confirmed reviews ALL

This hotel has a great location indeed but what comes to my mind when I am writing this is the way one person from the reception talked to me during check-in. I did not like that, the attitude was not right. I had to explain I was using Rewards points (a program from the very Accor) and the receptionist did not believe me and insisted I was wrong. Then I had to PROVE I was telling the truth and then she apologised (after talking in German with another receptionist in from of me, who don't speak German). This is really not nice and, because of this level of service, I wouldn't ever come back to this hotel. Anyway the other employee I talked during check-out was great and maybe the person I had contact during check-in was new or something like this. Expected more.

Dear Mr. S., Thank you so much for taking the time to tell us about your experience at the Mercure Hotel Hannover City. I am sorry that your stay here did not meet your expectations; please allow me to express my sincerest apologies. The described situation is realkly not nice and definitely makes someone feel uncomfortable. I am sorry, that you had to make this experience here! At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. My colleague will be informed about how you felt and I will offer him possibilities to act better in the furture. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Nadja Linzel Front Office Manager

Well Located, Good Stay

Customer review rating 3.5/5

Anonymous Couples - 31/08/2020 Confirmed reviews ALL

It was good, room is great, services are fine. Though with Covid we had to order our shower kit every time we need them as they preferred not to keep them at the room to reduce contamination from other guests, if they weren't used (I think other options couldve been done) but they were nice to provide us with what we need when we ask right away. Additionally room service wasnt automatically done and we had to call for it when needed as well. So I would say great stay overall despite the COVID regulations they had to follow.

NICE PLACE TO HAVE A REST NOT FAR FROM DOWN TOWW

Customer review rating 5.0/5

Chris Business - 28/08/2020 Confirmed reviews ALL

VERY EFFICIENT CHECK IN AND CHECK OUT GOOD HOSPITALITY NICE ROOMS

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ann-Christin Koch asst. Front Office Manager

Nice hotel. Great location.

Customer review rating 5.0/5

Anonymous Families - 26/08/2020 Confirmed reviews ALL

Great hotel for a very reasonable price.

Sehr geehrter Herr B., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Hannover City. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Ann-Christin Koch stellv. Empfangschefin

Welk located

Customer review rating 5.0/5

Reinier Friends - 25/08/2020 Confirmed reviews ALL

Nice neighbourhood. Walking distance allmost to City center and Musea

Dear Reinier K., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ann-Christin Koch asst. Front Office Manager

Well located, good service

Customer review rating 4.5/5

Roland Business - 24/08/2020 Confirmed reviews ALL

All, great, just first day 20 late with serving breakfast (The Tuesday morning), but other day it was perfect.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ann-Christin Koch asst. Front Office Manager

Well located

Customer review rating 3.5/5

Anonymous Business - 22/08/2020 Confirmed reviews ALL

- Fluctuations of the warm water temperatures during bathing. - good solution for breakfast serving but needs to be faster. There are confusions if 2 colleauges giving seperate breakfast papers the day before and both saying “2 person”. Then we have a breakfast for four persons on the table.

Dear Yoni A., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ann-Christin Koch asst. Front Office Manager

Well located, good value for price

Customer review rating 4.5/5

Anonymous Business - 17/08/2020 Confirmed reviews ALL

I was on a 2 days business trip and had all what I need. The breakfast solution due to the corona crises was well managed. Great people and great place.

Excellent location very clean and comfortable just perfect

Customer review rating 5.0/5

Leonard C. Couples - 13/08/2020 Confirmed reviews ALL

Walked in off the street asking for a double room, very helpful reception staff, she asked if I had a membership and checked my name resulting in a room discount. The hotel made a long journey much more bearable. Perfect location and great breakfast.

Not to repeat

Customer review rating 3.0/5

Visiting H. Business - 08/08/2020 Confirmed reviews ALL

Hotel staff extremely friendly. Room relatively clean but toilets are not clean at all. Single room is small and experienive if compared with similar products. Breakfast-corona time somehow not bad but time consuming.

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Mercure Hotel H. City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Especially, the cleanliness of our oms is a very important topic to all of us! Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Nadja Linzel Front Office Manager

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