Novotel York Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 3,435 reviews

Best price
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Fishergate, YO10 4FD YORK, United Kingdom

Description

Hotel extras

  • Onsite parking from £16.50 per night, Pet Friendly

  • Swimming pool currently closed for refurbishment

  • Elegant, modern restaurant, relaxed dining

  • Choice of flexible meeting rooms for events that work

  • Family Rooms available for 3 or 4 people

Our accommodation(s)

Hotel location

Novotel York Centre

Fishergate
YO10 4FD YORK
United Kingdom

GPS:53.952728, -1.077586

Telephone
Fax +44 1904 610925

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,435 reviews

TripAdvisor Rating  4.0/5  3,706 reviews

Excellent Hotel

Customer review rating 4.5/5

Russell Couples - Confirmed reviews ALL

Always stay here when in York, don’t want to praise it too highly or next time we might not get a room haha.

Dear Russell, Thank you for your kind words and high praise :-)! We are delighted to hear that you always choose to stay with us in York. Your loyalty is greatly appreciated. Looking forward to welcoming you back soon! Best regards, Kai Novotel York Centre

Good location and river side walk.

Customer review rating 4.0/5

Philip W. Couples - Confirmed reviews ALL

A nice riverside walk to the city pubs etc and easy walk to city centre.

Dear Philip, Thank you for your review. We are delighted to hear that you enjoyed our hotel's location and the beautiful riverside walk to the city centre. I note your commennts about the swimming pool and wanted to inform you that it is not broken, but having a complete renovation to also include a sauna. We expect work to be completed in June We hope you had a pleasant stay exploring York and are looking forward to welcoming you back soon. Best regards, Kai Novotel York Centre

In need to a good clean!

Customer review rating 3.0/5

Sam A. A. Couples - Confirmed reviews ALL

We stay at Novotel Edinburgh Park often and we were expecting a similar experience in York. The room was a reasonable size but the loo was tiny and separate from the shower room and sink. There were visible cobwebs on the ceiling and anything that could be removed was screwed in place - even the tissue box in the bathroom! We left the "do not disturb/cleaning not required" card on our door when we went out for the day but this was ignored and our room made-up while we were out.

Dear Sam and A., Thank you for taking the time to tell us about your experience at the Novotel York Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you raised about the condition of the bedroom and prevent future occurrence. The separate toilet and bathroom is a Novotel norm (with Novotel Edinburgh Park being one of the few exceptions) - this is related to us being a family friendly hotel and giving option for different facilities to be used without interruption in a shared room. Our tissue boxes are secured so they look smarter and in place. I note your comments about our prices. As a member, you get the best price when you book direct. Bedroom prices and certainly change daily as availability changes, but they do not change constantly during the day. The types of rooms available may do though (as people book or cancel); this is something we cannot control. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future, also our Front Office Manager will contact your directly about aspects of your stay. Sincerely, Kai Novotel York Centre

Amazing hotel and amazing staff

Customer review rating 5.0/5

Julie B. Families - Confirmed reviews ALL

Fantastic stay for my parents from start to finish, reception team super friendly, Emma, Cristina and Selasi were fab with my little boy, the guys on the bar were great and in particular thanks to Ewa and Joe for singing happy birthday to my dad. The room was large and extremely clean and very comfortable, breakfast was well presented, hot and very tasty. The hotel is in a great location and has a large onsite car park and is very reasonably priced. Thank you to the Manager your team are a credit to you!

Dear Julie, Thank you for your wonderful review! We are delighted to hear that you and your parents had a fantastic stay with us at Novotel York Centre. It warms our hearts to know that our staff, especially Emma, Cristina, Selasi, Ewa, and Joe, made your experience memorable. We take pride in our spacious and clean rooms, delicious breakfast, convenient location, and ample onsite parking. Your kind words will be shared with the team, and we appreciate your recognition of their hard work. We look forward to welcoming you and all the family back soon! Warm regards, Kai Novotel York Centre

Good stay

Customer review rating 4.5/5

Doris Couples - Confirmed reviews ALL

Very good

Dear Doris, thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed your stay at Novotel York Centre. Your satisfaction is our priority. We look forward to welcoming you back soon. Warm regards, Nadiia

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Other web-users rate our hotel

  • 2,161 reviews 9.3/10 Location
  • 3,176 reviews 6.7/10 Room
  • 2,734 reviews 8.8/10 Service
  • 52 reviews 6.9/10 WiFi
  • 1,642 reviews 5/10 Cleanliness
  • 1,208 reviews 8.9/10 Breakfast
  • 675 reviews 4.4/10 Value
  • 565 reviews 2.9/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.