Novotel Paris Les Halles

Paulo was so kind and helpful… we were a couple traveling through multiple countries, so we had a lot of luggage. He was extremely accommodating, funny, kind and he knows multiple languages! Hotel is in perfect location right next to the metro!

Pleasant stay! Paulo was excellent in aiding us to the taxi! He was very very very very very very nice. We Will come back someday and we hope to see Paulo. Paulo knew a lot about France. The hotel was in an easy readily accessible location. We love France

AlthoughI unfortunately was unable to stay in this hotel, I DID experience their excellent customer service. Our initial booking was made in 2019, for March of 2020. We all know what happened then! I had a non cancelable reservation, but the Novotel graciously extended the reservation until the end of 2022. In October of 2021, we made our planned trip to Morocco, but decided against our intended stop over in Paris, because we wanted to limit our exposure to covid, so got a direct flight to Casablanca instead. Again, the hotel kindly extended our reservation to the end of 2022, so I intended to visit Paris in October of 2022. Unfortunately, my husband was diagnosed with a serious illness that needed immediate attention. The hotel initially extended our credit to March of 2023, but when I gave them more details, Lorena very kindly refunded our payment. I hope that we will eventually be able to visit Paris, and when we do, we will definitely stay at this fine hotel.

The Novotel Paris Les Halles is located just above the Metro station and in front of the big Westfield mall. The room I got was spacious, clean and well maintained. The hotel is eco friendly which means it tries to use recycled materials and to narrow down plastics use (even the keycards are wooden). The breakfast is reach and tasty and the staff is smiling and helpful. I'd recommend this hotel for anyone that wants to stay in Paris.

Not a bad hotel in any sense, just disappointing considering its 4 star status. The location is strong with lots of restaurants right outside the front door as well as a train station. The rooms are a good size, which was surprisingly delightful. The bed was comfortable and the cleaning staff refreshed our room daily. All good. My disappointment was in the overall ambiance and atmosphere of the place. The front desk staff seemed distant and unwelcoming. The hotel was dark and dreary and showing its age. Little imperfections here and there in need of some TLC that have been ignored. These things count. No shampoo, or lotion etc in the rooms. No washcloths available for people who use them. All hotels should have Chromecast capabilities as we approach 2023 as well. As I said, this is a perfectly fine hotel, it just isn't a higher end hotel in my opinion. There's a certain je ne sais quoi you expect at 4 and 5 star hotels that you won't get here unfortunately. Decent spot, but vastly overrated.