Mercure Paris Opéra Faubourg Montmartre Oteli

Reception staff were all fine. However, housekeeping was very poor: no single sheets for single beds, just a double sheet folded over and not even tucked in as a bottom sheet. Dustbins that were not always emptied; paper cups for coffee instead of china cups; coffee and milk not always replaced; tissues not replaced. TV signal inconsistent as well. Ultimately, a guest should not have to ask for cups, coffee, milk, towels and tissues. I have stayed here before, but I expect more for a superior room in a four star hotel.

This was the 4th hotel on our French trip and the only one to match our stay in the Mercure Angers Centre Gare. We are familiar with this hotel having stayed before because of the excellent location & the service provided by the competent & friendly staff. The breakfast has a wide choice for all tastes. Our room was spacious and the facilities in good working order. The housekeeping was immaculate.

I tend to stay in more boutique hotels in Paris, but had a last minute need for a 1 night stay. Was definitely pleased with my choice! Large room for Paris, comfortable bed, nice shower, and great staff on the front desk.

Popped down to Paris for a horse racing meeting at Auteuil. The hotel is only a 20 minute walk from Gare de Nord so no long queuing for a taxi. Situated close to Grand Boulevards with metro & bus links it is a perfect spot and walking distance again to the main shopping areas. Competent & helpful staff made our short stay perfect.

The hotel was convenient for its location, nice decor, nice staff reception. We were very disappointed as our top floor room, was cold as the wall thermostat did not work. I mentioned it to the night staff but he did not seem to be bothered. I complained to the day Receptionist who was very helpful. She was aware the thermostat was broken as she said so. This was to me totally unacceptable to have been offered that room in the first instance. We also mentioned that the room stunk of food smells. Luckily she kindly offered us another room for the next night. The worst was the cleanliness as the mirrored wardrobe was half dusted. The cleaner was simply too lazy to wipe the whole mirror. I put a finger on the surface & it was like it had not been dusted for a few days., the same with the mirrored box of tissues which was in plain view. We were very disappointed with the standard of cleaningness especially since it was vital for the cleaning to be of a higher standard. I was shocked to see it was listed as a 4 stars but more like 2 stars. Even the drinks menus in the bar were sticky & to the naked eyes which put us off ordering there. Also the main lift broke down on our last day!! I was unable to complete the hotel survey feedback on time. I really hope someone will reply because we are frequent travellers (as we stayed in many 3 & 4 stars & even had better stays in 3 stars) . 4 stars is totally not deserved.