Novotel London West 4 stars

Customer review rating (ALL Rating) 4.2/5 2,086 reviews

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1 Shortlands, Hammersmith, W6 8DR LONDON, United Kingdom

Description

Hotel extras

  • 40 flexible event spaces for up to 2,000 attendees

  • Onsite car and coach parking

  • 3 minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • Pet-friendly rooms available

  • State-of-the-art gym

Our accommodation(s)

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Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Telephone
Fax +44 20 8741 2120

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,086 reviews

TripAdvisor Rating  3.8/5  5,626 reviews

Good value for money

TripAdvisor rating 4.0/5

Pagan A TripAdvisor review

Very pleasant stay at Novotel West. I stayed here for a business trip and was kindly upgraded by Shalini- thanks Shalini! Good facilities and tasty, varied breakfast. The only complaint was coffee was quite weak. Everything during my stay was very clean and comfortable.

Book Holiday Inn instead

TripAdvisor rating 3.0/5

jackp0t88 Couples - TripAdvisor review

Although the lobby is smart, the bedroom we had needed a little care and attention. The curtain would only open about 2 feet, which made the room dark. We were warned that the phones do not work, which proved true as despite us ordering a wake up call from reception the phone did not ring and the handsets themselves look very 1990s. The bedding was of a poor quality, with two pillows per person which felt old, flat and well-used. One pillow consisted of two strips which meant it was unusable. Everything felt very skimpy and money-saving, such as having to request a bath mat from reception,only two teabags and milk and no body lotion. On the plus side, the aircon was very effective. I realise we were in London, but the drinks in the bar were extortionate - a Pimm's shot was £7 but when a little lemonade was added, it became £12. We had a group dinner in one of the conference rooms in the evening. The lighting was,very strange, and when the food arrived everything looked orange and you could not see what you were eating. The food itself which was lukewarm ranged from mediocre to poor and I guarantee most cooks in the group could have produced a much tastier meal,with the same ingredients. On the plus side, the waiting staff, mostly men, wer very helpful,and cheerful.

Customer review rating 0.5/5

Thomas S. Business - Confirmed reviews ALL

Honestly the hotel was an average Novotel so no highs and no lows. What really makes me being extremely annoyed about the hotel is the extremely poor performance after the stay. Normally all Accor hotels manage to put the points in my Accor account 2-3 days after the stay and if it does not work normally one email and it is fixed. I have now send about 3 emails since my stay (I am their top tier member by the way) and the hotel does not even care to answer the emails. This service is bad and embarrassing. Never again

Customer review rating 4.0/5

Michael M. Families - Confirmed reviews ALL

It is an easy walk from the subway to the hotel. Located in a very nice, safe, and active neighborhood. The showerhead could use an upgrade though, and the towel bar was hanging off the wall.

Dear Michael, Thank you very much for this kind review of your recent stay. We are delighted to learn that your check-in and departure experiences were seamless. Your satisfaction with our breakfast offerings, wireless connectivity and outstanding value for money brings us great joy. However, we sincerely apologize that certain aspects of your stay did not meet our usual standards. Our maintenance team has been notified about the bathroom fixtures, and we remain available around the clock to address such matters promptly during your stay. Finally, we are pleased that you enjoyed our prime position in a vibrant, secure neighborhood with excellent transportation links. We look forward to welcoming you back. Best wishes, Anastasios Agiannitis, Guest Relations Manager

Customer review rating 5.0/5

Darren H. Solo - Confirmed reviews ALL

I had excellent stay, my room was spacious, clean and well furnished, there was a mini bar with complimentary beer and soft drinks. There was also crisps and popcorn, which is a nice gesture from the hotel.

Dear Darren, We would like to thank you for this positive review about your recent stay. Your glowing review fills us with immense satisfaction. The warmth of your comments about our accommodations brings us joy. The spaciousness and pristine condition of your quarters, coupled with the thoughtful touches like refreshments, showcase our dedication to guest comfort. Our team’s exceptional service, from your arrival through departure, demonstrates their commitment to creating memorable experiences. The seamless functionality of our digital amenities, paired with the outstanding value offered, reflects our continuous pursuit of excellence. Your appreciation of every aspect of your stay, from the efficient check-in process to the reliable WiFi connectivity, validates our efforts to maintain superior standards throughout the establishment. We look forward to welcoming you again soon. Best wishes, Anastasios Agiannitis, Guest Relations Manager

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Other web-users rate our hotel

  • 2,280 reviews 9.4/10 Location
  • 2,968 reviews 6.5/10 Room
  • 3,402 reviews 8.7/10 Service
  • 65 reviews 6/10 WiFi
  • 1,202 reviews 8.4/10 Breakfast
  • 1,122 reviews 6.7/10 Cleanliness
  • 61 reviews 8.7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.