Novotel London West 4 stars

Customer review rating (ALL Rating) 3.8/5 2,114 reviews

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ALLSAFE approved hotel

Hotel extras

  • 33 flexible event spaces for up to 1,000 attendees

  • Onsite car and coach parking

  • 3 minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • Pet-friendly rooms available

  • State-of-the-art gym

Our accommodation(s)

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Hotel location

Novotel London West

1 Shortlands, Hammersmith
United Kingdom

GPS:51.492115, -0.219759

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,114 reviews

TripAdvisor Rating  4.0/5  5,472 reviews

Alltogether a good choice

Customer review rating 5.0/5

Georg M. Solo - Confirmed reviews ALL

I like it here. The location is good, halfway to Heathrow, Underground and busses nearby, fantastic breakfast and good service. What more do I want...

Dear Georg, Thank you for such a positive review. We are delighted that you enjoyed your stay and sincerely appreciate your compliments; thank you for your highlight of our team's service. It is also wonderful to know that you also appreciated our delicious breakfast, we try to offer a wide selection suitable for everyone's tastes. We hope to have the occasion to welcome you back. Best wishes, Odhi Johanes, Senior Guest Relations

Good stay

Customer review rating 4.0/5

Mark J. Couples - Confirmed reviews ALL

Very pleasant

Dear Mark, Thank you for your feedback. We're delighted to know that you found your stay to be very pleasant. Our team takes pride in offering a welcoming and efficient experience for our guests. We understand that the pillows and bed size did not entirely meet your expectations, and we appreciate you bringing this to our attention. Our aim is to provide comfort in all aspects of your stay, and your feedback is invaluable in helping us improve. We are looking forward to welcoming you again. Best wishes, Odhi Johanes, Senior Guest Relations

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Two lightning bulbs are not workable, making room gloomy.

Dear Shing, Thank you for your kind review. We are glad to know that you chose our hotel for its amenities and location. We apologize for the inconvenience you experienced with the lighting in your room. Our team is committed to ensuring all facilities are in perfect working order for our guests and we appreciate you bringing this to our attention. We are always striving to improve our guest experience and your suggestion regarding room checks is invaluable. Rest assured that we have taken note and will reinforce our procedures. We hope to welcome you back. Best wishes, Odhi Johanes, Senior Guest Relations

Great Location

Customer review rating 4.5/5

Steve Families - Confirmed reviews ALL

Great staff, clean and tidy, easy to get to Royal Albert Hall in an Uber

Dear Steve, Thank you for your feedback on your stay. We're delighted to hear that our convenient location and the cleanliness of our facilities met your expectations and contributed to a positive experience. It's also wonderful to know that our staff's commitment to service was noticeable during your stay. Regarding your comment about the temperature of the food, we sincerely apologize for any inconvenience this may have caused. We hold our dining experiences to high standards and your feedback is invaluable in helping us improve. Please rest assured that we will review our food service procedures to ensure that all dishes served meet not only our high standards for taste but also for the appropriate serving temperature. Once again, we're glad you found our location to be ideal for your visit to the Royal Albert Hall, and that you encountered the friendliness and professionalism of our team. We hope to welcome you back. Best wishes, Odhi Johanes, Senior Guest Relations

What a lovely Hotel

Customer review rating 5.0/5

Shirley H. Couples - Confirmed reviews ALL

I chose the Novotel West as it was close to the Eventim Apollo which I had booked as a birthday treat for my husband. It turned out staying at the Novotel West was a treat too. Having the underground parking was a bonus. Check in was quick and smooth and I was so happy that Clifton had been able to upgrade our room and arrange a lovely surprise dessert plate with the amazing guest team. All the staff from reception, the bar, restaurant, housekeeping and guest services were friendly and courteous. The hotel was spotlessly clean and even the public restrooms had Ritual toiletries which was a lovely touch. Our room was very nice, everything you need. We stayed in an Executive room and the complimentary minibar was very welcome. Our a/c wasn’t working, but we just turned it off and opened a window, we mentioned it on checking out and the lovely reception gentleman was very apologetic, but it really didn’t spoil our stay. All in all this was our 2nd stay in an ALL hotel and it didn’t disappoint. We’ll definitely be staying again. Thank you for making our stay memorable.

Dear Shirley, Many thanks for your feedback. We're delighted to hear that the surprise dessert plate and the upgrade provided by Clifton enhanced your experience. Our team strives to create memorable moments, and it's rewarding to know we succeeded. Your appreciation for our spotlessly clean hotel and the courteousness of our staff is greatly valued; we take pride in maintaining high standards and hospitality. We're sorry to hear about the inconvenience caused by the air conditioning. While our rooms are equipped with Air Cooling systems, we understand that issues may arise, and we're grateful for your understanding. We will have this reviewed by our maintenance team. We do hope to welcome you back in the future. Best wishes, Odhi Johanes, Senior Guest Relations

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Other web-users rate our hotel

  • 1,793 reviews 9.2/10 Location
  • 2,895 reviews 5.6/10 Room
  • 2,676 reviews 7.2/10 Service
  • 53 reviews 8.2/10 WiFi
  • 1,210 reviews 7.8/10 Breakfast
  • 1,182 reviews 5.5/10 Cleanliness
  • 47 reviews 8.5/10 Wellness Area

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