Novotel London West 4 stars

Customer review rating (ALL Rating) 3.9/5 2,319 reviews

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1 Shortlands, Hammersmith, W6 8DR LONDON, United Kingdom

Description

Hotel extras

  • 33 flexible event spaces for up to 1,000 attendees

  • Onsite car and coach parking

  • 3 minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • Pet-friendly rooms available

  • State-of-the-art gym

Our accommodation(s)

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Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Telephone
Fax +44 20 8741 2120

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,319 reviews

TripAdvisor Rating  4.0/5  5,502 reviews

Great stay

Customer review rating 5.0/5

Andrea Y. Business - Confirmed reviews ALL

Fantastic stay, great bar service and breakfast offering

Nice stay.

Customer review rating 4.0/5

Tina Families - Confirmed reviews ALL

Stayed 3 nights with my daughter, nice hotel, good location to tube station for easy access into city.

Dear Tina, We would like to thank you for this review about your recent experience in our hotel. We are glad to know you had a good experience with us and that our location with nearby transport options was ideal for your requirements. We hope to welcome you back. Best wishes, Odhi Johanes, Senior Guest Relations

Decent stay

Customer review rating 4.5/5

Manish S. Families - Confirmed reviews ALL

We enjoyed our one night stay. The hotel ticks all the boxes.

Dear Manish S., Thank you for taking the time to review your stay. It is rewarding to know that you had such an enjoyable experience at our bar. We are looking forward to welcoming you again. All the best! Odhi Johanes, Senior Guest Relations

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Excellent breakfast, spacioius rooms and super friendly and professional staff

Dear Guest, Thanks for taking the time to review your visit to our hotel. It is heartening to hear your commendation regarding our delectable breakfast, the spaciousness of our rooms, and the professionalism and friendliness exhibited by our staff. We regret to hear about the delay you experienced; we strive for efficiency in all our services. The entire team looks forward to welcoming you back. Kindest regards, Ashleigh Hector, Guest Relations Executive

Rooms were uncleaned

Customer review rating 0.5/5

Claudette B. Business - Confirmed reviews ALL

the carpet had stains all over, the whole experience was not well kept. I will say the staff were great but overall, the accommodations were the worst. The entire place needs to be updated, the carpet needs to be replaced, the bathroom and the beds were not good either.

Dear Claudette, Thank you for taking the time to share your review. We appreciate your kind words about our team but are sorry to know that our high standards were not upheld. We urge guests to share any concerns they have at the time so that we may take the necessary action. We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comments and will be considering them. We hope to be able to welcome you back for an improved stay. Kind regards, Odhi Johanes, Senior Guest Relations

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Other web-users rate our hotel

  • 2,040 reviews 9.3/10 Location
  • 3,022 reviews 5.9/10 Room
  • 2,934 reviews 7.6/10 Service
  • 56 reviews 7.6/10 WiFi
  • 1,280 reviews 8.2/10 Breakfast
  • 1,196 reviews 5.7/10 Cleanliness
  • 56 reviews 7.6/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.