نوفوتيل Novotel لندن ويست 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.2/5 2,060 أراء

نضمن لكأفضل سعر
نوفوتيل Novotel لندن ويست - Image 1
نوفوتيل Novotel لندن ويست - Image 2
نوفوتيل Novotel لندن ويست - Image 3
نوفوتيل Novotel لندن ويست - Image 4
1 شورتلاند, هامرسميث, W6 8DR لندن, المملكة المتحدة

الوصف

خدمات الفندق الإضافية

  • 33 مساحة مخصصة للاجتماعات لتلبية احتياجات مؤتمراتك كلها

  • خدمة WiFi مجانية في كل الغرف

  • مركز لياقة كامل التجهيزات

  • على بعد 3 دقائق سيرًا من محطة قطار الأنفاق Hammersmith

  • على بعد رحلة قصيرة بالقطار من هارولدز وهايد بارك

الإقامات المتوفرة لدينا

Take advantage of our Flight + Hotel offers

Discover
Discover

موقع الفندق

نوفوتيل Novotel لندن ويست

1 شورتلاند, هامرسميث
W6 8DR لندن
المملكة المتحدة

نظام تحديد المواقع العالمي (GPS):51.492115, -0.219759

الهاتف
فاكس +44 20 8741 2120

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.2/5  2,060 أراء

تقييم TripAdvisor  3.8/5  5,606 أراء

Bedrooms too cold. Heating doesn’t work.

ملاحظة Tripadvisor 2.0/5

cliveg997 العائلات - تقييم TripAdvisor المعتمد

The hotel bedrooms are unacceptably cold. Unfortunately the hotel location and car parking are perfect for my needs. This is my third time here and it will be my last. My son stayed here on my recommendation for location, he also complained about the cold room.

A decent place to stay.

ملاحظة Tripadvisor 4.0/5

Dan E تقييم TripAdvisor المعتمد

A pleasant hotel not far from the tube. A pretty standard Hotel. No complaints. Food was of a good quality though there seemed to be some sort of DJ on in the bar that night so I gave that a swerve. Not far from riverside pubs. Good conference facilities and staff looked after us well.

Worst hotel

ملاحظة Tripadvisor 1.0/5

JkrC2 تقييم TripAdvisor المعتمد

Worst hotel experience ever. Staff going on knocking on the door and forcing me to leave the proper as if we violated the rules or as if I have been a nuisance. They have no manners to deal with guests. Very dirty place and poor service. Outdated equipment. Please avoid going here if you can. The staff are mean, unprofessional, don’t know to be polite. Please please train your staff.

Pleasant stay, a few minor blips

ملاحظة Tripadvisor 4.0/5

Jeremy S تقييم TripAdvisor المعتمد

Two day pleasant stay in a Premium Executive room on the top floor. Comfortable and peaceful, unfortunately only one coffee pod on first night and none on second. Also bath mat disappeared on second night - just annoying. Good breakfasts and friendly and helpful reception and bar staff.

Dear Jeremy, Thank you for taking the time to share your review. We are delighted that you enjoyed the comfort and tranquility of our Premium Executive room, along with the panoramic views from the top floor, designed to provide a serene atmosphere for our guests. Our dedicated reception and bar staff are also pleased to have contributed to a friendly and helpful environment during your stay. However, we regret to hear of the shortcomings regarding the coffee pods and bath mat in your room. While we ensure a high standard of amenities, it appears we missed the mark in this instance, and for this, we sincerely apologize. Nonetheless, we are pleased that our breakfast offerings met your expectations and that our staff's services enhanced your overall stay. Our Aroma Restaurant takes pride in serving a variety of breakfast options, from Continental to Full English/Irish, ensuring a delightful start to the day for our guests. We hope we will have the opportunity to see you again in the future. Best regards, Anastasios Agiannitis, Guest Relations Manager

Ignored food allergy on two separate stays

ملاحظة Tripadvisor 1.0/5

James S Couples - تقييم TripAdvisor المعتمد

The incompetence that we have experienced at this hotel is mind blowing. We had an issue with our last stay, where we were served dairy cheese on our pizza. They were told about a dairy and egg allergy several times when ordering. Even confirmed when the food arrived. It even said it on the receipt. Ate a slice and the taste seemed strange. Rang downstairs to room service and I was told it was dairy cheese by the kitchen. I could hear the chef in the background thought vegan cheese and dairy cheese was the same thing. We both became very ill and my asthma and eczema flared up badly. I felt like I’d need to seek medical attention but luckily I was able to relieve the tightness of my chest with my emergency inhaler and sitting by the open window. I was still very sick with diarrhoea, chest pains, migraine and aches all over my body. It ruined the event that we due to go to because we had to go home. I felt ill for about 3 days. I told the staff that not long ago, a young girl died from a dairy allergy and it’s a very serious matter. In the following days, I was told the chef and staff will be dealt with and this would never happen again. They offered me a complimentary nights stay in the future and several management told me they would make sure this wouldn’t happen again. I decided to take them up on this offer for an event this weekend we were attending. I must have had at least 5/6 management team members on an email chain before the stay. They were all corresponding with me leading up to the stay and said they would look after my meals and breakfasts. We thought we would add on a night, so we didn’t have to travel to the hotel in the morning. Manuel was able to take the price of the room down a little bit by taking the breakfast charge off. We checked in Thursday night and the staff member tried charging the wrong price for the room. They didn’t acknowledge me as a member and I had to dig through emails and show them that the rate was reduced. We weren’t even offered a welcome drink like we normally are. Eventually, they charged the right amount. The next morning, I saw another charge on my card and they somehow had charged me the higher rate, even though I used the chip and pin machine for the lower amount the night before. They refunded the difference which cleared a day or so after. Before we checked in, we were given a mobile number to ring to order our food and again was promised all eyes were on it to make sure everything was cooked correctly. On the Saturday morning, we rang the mobile number and ordered breakfast. The staff said they do vegan omelettes without eggs, so we ordered that with the usual stuff. We then got the food brought upstairs and started to eat it. The omelette tasted a bit strange and I rang again to confirm it was the vegan version and like last time, I heard the chef saying no it’s egg. The chef again thought that it was fine to use eggs even though they were told not to. The excuse we got from the staff was that the chef doesn’t speak English. This absolutely blew my mind! The irony wasn’t lost that this happened on the day that was complimentary because of the same issue! I became very ill. Chest pains, puffy face, diarrhoea, wheezy chest and coughing. The duty manager came up and asked if I needed medical assistance. I was so angry at them that this had happened again. I sent them away because I didn’t want them to do anything because they’d done quite enough. I emailed the whole chain of management and they decided to ignore my emails. They were clearly reading them because they had forwarded it to the duty manager. I appreciate that they may have not been working but if they’re able to forward the email, they could at least acknowledge what had happened again. They said they would be on hand during the stay and they were not. I was repeatedly on the toilet and emailed the duty manger to update him but said don’t come upstairs because I can’t get off the toilet. We checked out later than 12pm because I couldn’t move with all the aches in my body. He wasn’t around when we checked out and I didn’t want to wait because I wanted to go home. I emailed him again and now at 22:40pm, I haven’t had any reply or been told what the next steps are. We had booked a convention today which cost over £100 in total but we had to abandon it and go home. As I’m typing, I’m still wheezing with body aches and feeling unwell.

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

  • 2,200 أراء 9.4/10 الموقع
  • 2,853 أراء 6.5/10 الغرفة
  • 3,095 أراء 8.4/10 الخدمة
  • 61 أراء 6.3/10 إنترنت
  • 1,163 أراء 8.4/10 الإفطار
  • 1,075 أراء 6.7/10 مستوى النظافة
  • 54 أراء 8.8/10 مرافق رياضية / صحية

مشغّل بواسطة Trustyou

منشآتنا الأخرى القريبة

جميع فنادقنا في لندن

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.