فندق مركيور Mercure لندن هايد بارك 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.2/5 835 أراء

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فندق مركيور Mercure لندن هايد بارك - Image 1
فندق مركيور Mercure لندن هايد بارك - Image 2
فندق مركيور Mercure لندن هايد بارك - Image 3
فندق مركيور Mercure لندن هايد بارك - Image 4
8 14 Talbot Square, Paddington, W2 1TS لندن, المملكة المتحدة

الوصف

خدمات الفندق الإضافية

  • فندق صديق للبيئة و‏‫حاصل على شهادة المفتاح الأخضر

  • فندق بوتيك بجوار ‏‫هايد بارك‬ ومحطة بادينغتون

  • منزل تاون هاوس فيكتوري تاريخي يطل على حديقة

  • بار ومطعم وصالة ألعاب رياضية، إلى جانب مستلزمات استحمام فاخرة وماكينات صنع القهوة

  • مرافق للاجتماعات والفعاليات تستوعب ما يصل إلى 50 مندوبًا

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موقع الفندق

فندق مركيور Mercure لندن هايد بارك

8 14 Talbot Square, Paddington
W2 1TS لندن
المملكة المتحدة

نظام تحديد المواقع العالمي (GPS):51.515033, -0.174291

الهاتف
فاكس +44 20 7341 7676

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مطعم
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف
قرب الفندق
  • موقف

Bella Italia Paddington

تناول الطعام طوال اليوم مفتوح للإفطار والغداء والعشاء كل يوم. مطعمنا هو المكان المثالي للاسترخاء والانتعاش بأجواء دافئة وخدمة استثنائية ومجموعة مختارة من الأطباق الإيطالية اللذيذة. اجلب الطعام الإيطالي الكلاسيكي إلى لندن.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.2/5  835 أراء

تقييم TripAdvisor  4.2/5  1,032 أراء

2024 شهادة تميّز

Professional, clean and accommodating

ملاحظة Tripadvisor 5.0/5

13AngryMen Couples - تقييم TripAdvisor المعتمد

Very professional and well welcomed. Upgraded to a larger suite free of charge. The room was very clean and well looked after. Bathroom was also very clean. The complimentary minibar in the room was well received and topped up both days we stayed. Easy to check-in and out. Bags happily kept for us behind desk on day of departure.

Dear 13AngryMen, Thank you for your fantastic review! We're thrilled to hear that you had a professional and accommodating stay with us. It's great to know you appreciated the complimentary upgrade to a larger suite and found the room and bathroom very clean. We're glad the complimentary minibar was well received and that you had a smooth check-in and check-out experience. We look forward to welcoming you back soon. Kind Regards, Imed Chikhaoui

Fabulous stay in Paddington

ملاحظة Tripadvisor 5.0/5

Alexjoey العائلات - تقييم TripAdvisor المعتمد

We stayed here for 2 nights and upon arrival, the staff ‘upgraded’ us to a 2 rooms at the end of the corridor where there was a door outside. it was a great gesture so we could keep an eye on our kids. Rooms were nicely designed albeit a bit small as this is central London. Location was perfect, 5 mins walk from Paddington tube and in a quiet square. There was a small gym in the basement which was useful for a quick workout. Price was reasonable and friendly service. Highly recommended!

Dear Alexjoey, Thank you for your wonderful review! We're delighted to hear that you had a fabulous stay and appreciated the upgrade to rooms that allowed you to keep an eye on your kids. It's great to know you found the rooms nicely designed and enjoyed our convenient location. We're glad the gym was useful for a quick workout and that you found our service friendly and the price reasonable. We look forward to welcoming you back soon! Highly recommended. Kind Regards, Imed Chikhaoui

Dismally uninterested customer service

ملاحظة Tripadvisor 1.0/5

Hansolo201 العائلات - تقييم TripAdvisor المعتمد

My wife and daughter planned a Christmas shopping trip to London and thought it would be a great idea to cash in a Tesco token, which was advertised by Tesco and Accor (mercure’s parent) to save some money on the hotel room. I rang the customer booking number and spoke to a representative who took my booking, the Tesco token and my credit card. Took 5 minutes, followed the instructions to the letter and thought nothing of it. When our credit card bill came through, to my surprise Mercure had not only cashed the token but also charged my wife the full £218 room rate. That was December 2024. It is now March 2025, having made over 6 phone calls and the same amount of emails, not once has anyone from Accor or Mercure come back to me, then only yesterday I got an email saying there was nothing they could do as it was booked online! Whoever had dealt with my complaint obviously had not listened to, or read any of my communications and had completely missed the fact that it was NOT booked online but via their service number which it clearly states on the instructions. Desperately hopeless customer care or service, do not use them if at all possible if you can go elsewhere I would recommend you do so.

Never again

ملاحظة Tripadvisor 1.0/5

lornaa483 Couples - تقييم TripAdvisor المعتمد

Booked and paid for 2 nights at this hotel and it was a disaster from the start. On arrival we were told we had to go to another hotel as they were fully booked. The room we were put into was an accessible room in the basement, which in itself doesn't make sense.We never asked for this but as it was late we had no choice but to accept the inferior room. The next morning we complained and after alot of complaining they eventually put us in a room in the Mercure which is where we should have been. The staff were apologetic but it wasn't sincere, we already heard another customer complaining about the same situation. Apparently this happens alot at this hotel so be aware of this when booking.

Dear Larnaa483, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Imed Chikhaoui

Horrendous Hotel, Even Worse Customer Service

ملاحظة Tripadvisor 1.0/5

Megan L تقييم TripAdvisor المعتمد

This place is awful. Paid for early check-in, as I flew in overnight from NYC and needed a shower and change before meetings. Arrived at the hotel and was curtly told they had no idea when a room would be available. Directed me to a closet-sized bathroom in the basement to change. Finally got a room and was told I was upgraded to a "family room" as a perk since my original room still wasn't ready after two hours of waiting. Fine. Didn't tell me said upgraded room was in the basement without a window, but with a very suspect purple couch that probably has many sordid tales to tell. WIFI in the basement room doesn't work AT ALL, making it virtually impossible for business travelers to work as needed. Checked out and was told my bill would be emailed to me. It never was. It is now THREE Months later and I still don't have a copy of my bill. Is this real life? I have emailed at least 15 times. I have requested it via the app. I have requested it via the website. I have called and left voicemails. I have contacted their "Customer Service" through Twitter and Instagram and email and prayers, but they seem unclear that "Customer Support" generally involves "responding to Customers". And yet, here I am, ,months later, unable to submit an expense report because these clowns can't produce a standard hotel room bill copy. Steer clear. Many lovely hotels in London, pick literally any other one of them.

Dear MeganO958, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Imed Chikhaoui

بالاشتراك مع TripAdvisor

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منشآتنا الأخرى القريبة

جميع فنادقنا في لندن

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.