ibis Schiphol Amsterdam Airport 3 stars

Customer review rating (ALL Rating) 3.9/5 4,522 reviews

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ibis Schiphol Amsterdam Airport - Image 1
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Schipholweg 181, 1171 PK BADHOEVEDORP, Netherlands

Description

Hotel extras

  • An ALLSAFE hotel certified by Bureau Veritas

  • Park, Sleep & Fly package on offer

  • Direct 20-minute bus ride to the city centre

  • Complimentary airport shuttle

  • Buffet restaurant for breakfast, lunch and dinner. 24/7 take away shop in the lobby.

Our accommodation(s)

Hotel location

ibis Schiphol Amsterdam Airport

Schipholweg 181
1171 PK BADHOEVEDORP
Netherlands

GPS:52.325325, 4.795116

Telephone
Fax +31 20 657 0199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  4,522 reviews

TripAdvisor Rating  3.5/5  5,198 reviews

Good value for money

Customer review rating 4.0/5

Paul Families - Confirmed reviews ALL

The hotel met our expectations: close to the airport, with a regular, free shuttle; simple room, clean and sufficient for a night's sleep; very good facilities in the public areas, including self service food options and even a laundry.

Dear Paul, thank you for taking the time to share your experience with us. It is heartening to hear that you found value and satisfaction with our proximity to the airport and the complimentary shuttle service, alongside the convenience of our public area facilities and catering options. Our team takes great pride in delivering a comfortable and accommodating environment. We regret to hear your observation regarding the lounge cleanliness. Rest assured, our hotel staff is committed to maintaining a high standard of cleanliness across all areas, and we will reinforce our efforts to ensure all guests enjoy a clean and welcoming environment. While we do encourage guests to be mindful of the shared spaces, we understand that this is ultimately our responsibility. Your commendation of our sustainable development initiatives is greatly appreciated. At ibis Schiphol Amsterdam Airport, we continuously strive to balance quality service with eco-friendly practices as part of our commitment to Planet 21. We are also pleased to know that you would recommend the ALL – Accor Live Limitless loyalty programme, reflecting the value it offers to our esteemed guests like yourself. We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards, IBIS SCHIPHOL AMSTERDAM AIRPORT Schipholweg 181 - 1171 PK Badhoevedorp – The Netherlands Tel.: +31 (0)20… H0… ibis.com - accorhotels.com

Good place, a little bit crowded during the morning breakfast

Customer review rating 4.0/5

1981vdb Business - Confirmed reviews ALL

first night was not good (sleeping in front of the airport road, lot of noise), but they change it into a much quieter room the next day without any issues. Breakfast is expensive for what it is, and 2 coffee machines is not enough for all the guests.

Dear Guest, Thank you for reviewing your recent experience. We are pleased that our team was able to accommodate a change in your room promptly, ensuring the rest of your stay met your expectations for quietness. However, we regret to hear about the issues experienced with the room's initial condition, including the sewer smell and the noise. Please be assured that we strive to maintain the highest standards of comfort and tranquility for our guests. Regarding the breakfast experience, we understand the importance of starting the day with a satisfying meal and will look into the efficiency of our coffee machines, as well as the breakfast verification process to improve our service. Our commitment to sustainability is an ongoing journey, and while we are glad to see our efforts are noticed, we recognize there is always room for improvement. ibis Schiphol Amsterdam Airport continuously works towards enhancing our practices to better serve both our guests and the environment. We hope to welcome you back. All the best. IBIS SCHIPHOL AMSTERDAM AIRPORT Schipholweg 181 - 1171 PK Badhoevedorp – The Netherlands Tel.: +31 (0)20… H0… ibis.com - accorhotels.com

Shocking and scandalous experience! Too hot, not worth paying for!

Customer review rating 1.0/5

Sjoerd V. R. Business - Confirmed reviews ALL

As usual, I booked the Ibis hotel Schiphol airport as the beds are good, so I can have a good night rest if I need to be in the office early for all day meetings. This time the experience was the worse and if it wasn’t for the fact that I did not have time to complain in the morning, I basically would have told them the stay was not worth to pay for at all! Check-in: I booked last moment, hence understandable that check-in was not prepared. However, as usual here during evening check-in, they did not check my Accor (Platinum) status hence I had to ask for a welcome drink voucher myself. I was given a room in the sweet wing, this seems to be a “special” wing with closed access. I’m not sure what is special here, there seemed to be a coffee corner but it’s always closed. And rooms are standard with a shower, while they also have rooms the seem a bit bigger with a bath. I wonder why I was not given the better rooms (with a bath). When entering the sweet wing, I noticed how hot is was. The entering the room, it was also extremely hot. The Airco did not work, hence I opened the window. This did not give much relieve for the heat, and on top all the outside sounds (cars, people talking, airplanes) came in disturbing the night rest. As I couldn’t sleep I went to the bar for 1 drink at 00.30, the guy at the bar was extremely friendly. Compliments for him, back to the hot room trying to sleep. I fell asleep but only to wake up after approximately 1,5-2,5 hours due to the heat. Then I tried calling the reception like 10x, nobody picked up so I got dressed and went to the reception to ask for a new room. It was only then that reception correctly informed me that interner was not working hence wifi + phones would not work either. At check in they dropped “we don’t have internet hence the payment machine did not work”. But nobody explained that this meant that guests won’t have wifi and that phones did not work! No alternative option was shared to contact reception (for example a mobile phone number). I could have had an emergency or died in my room, and being unable to call the frontdesk for help. This is just horrible. The security guy then explained that the hotel deactivated the airconditioning in the “winter”. The weekend before it was 25 degrees, but still they considered this period as winter. How is it even possible that they kept the airconditioning deactivated?! There was nobody to activate the airconditioning, I just had to sleep in the extremely hot room. The security guard tried to help by looking for a fan. 10 min later he came to my room to drop off a fan, even the security guard said that indeed the room was extremely hot. The fan did provide some comfort, however it also did make a lot of sound hence didn’t allow me to fall back asleep easily. At the end I managed to sleep another hour or so. However I woke up broken, with only 3/3,5 hours sleep, and then I had to go to the office early morning for all day meetings where it was important I would be fresh/sharp. The hotel stay was not beneficial at all, I better could have slept at home and would have had a better night rest! Total waste of money and extremely dissatisfied. The persons managing the hotel, making decisions such as not providing alternatives to contact the reception and deactivating the airco in the rooms should have a serious performance conversation. Also, all guests of that night should receive the question if they experienced the same heat in the room and if they did they all should be given a full refund for the night and additional compensation! Another improvement option for the hotel: the hotel is offering dedicated parking spots for Accor members, but basically everyone can park there. There is no check done if these cars are truly from Accor members. I would advice registering the plate numbers of Accor members + also offering them better parking rates. For example 25% discount for silver, 50% for gold, 75% for Platinum, 100% discount for Diamond. Also, I added the hotel Manager (Sebastiaan van Rijgersma) on Linkedin and send him a personal message there asking for his email as I wanted to personally share my complains with his in an email. Although Linkedin showed that he was online x-hours ago, he did ignore/did not respond to my Linkedin message + reminder message. Which I experienced as disrespectful as well. Although I usually have an okayish experience - (check-in during the evening is usually a bit lacking attention to details) - the beds give me a good night rest and there is a nice vibe in the hotel, with lots of people, this time seriously was the worse (due to the heat) and not worth paying for at all.

Dear Sjoerd, Thank you for taking the time to review your stay. We are deeply saddened to learn that your stay did not meet the comfort and service standards we aim to provide. We regret to hear about the temperature discomfort due to the air conditioning being deactivated for the season; our aim is to ensure an environmentally conscious and cost-effective operation. However, we understand the importance of a comfortable room temperature and will consider your experience in reviewing our policies. The issue with the wifi service is indeed regrettable, and we apologize for any inconvenience this caused, especially in terms of communication with our reception. We assure you that this was an atypical situation and steps are being taken to prevent such occurrences in the future. It is concerning to us that you felt a lack of attention to detail at check-in, specifically regarding your Accor status and welcome drink preference. We strive to provide personalized service to our guests, and we will reinforce our staff training on these aspects. We take pride in the service provided by our night security and bar staff, and we are pleased that their efforts made a positive impression during your visit. We acknowledge your suggestion regarding the dedicated parking spots for Accor members and will explore ways to enhance this service. Your comments are invaluable in our continual effort to improve our guest experience. Rest assured, we are dedicated to ensuring that every guest feels valued and enjoys a restful stay with us. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, IBIS SCHIPHOL AMSTERDAM AIRPORT Schipholweg 181 - 1171 PK Badhoevedorp – The Netherlands Tel.: +31 (0)20… H0… ibis.com - accorhotels.com

Great service

Customer review rating 4.5/5

Christin Families - Confirmed reviews ALL

Our flight was cancelled past midnight without any hotel compensation and we tried our luck to show up at the Ibis reception desk in the morning (around 9 Am). The staff was so kind to let us to have early check in and we able to get the rest we desperately need.

Dear Christin, We would like to thank you for this review about your recent experience in our hotel. It is truly rewarding to learn of your satisfaction with our cleanliness standards and our team's service, especially under the stressful circumstances of an unexpected flight cancellation. The fact that you highlight our staff's willingness to accommodate an early check-in so you could rest, resonates deeply with our commitment to guest care. We are also delighted that you are part of the ALL – Accor Live Limitless loyalty programme, and we trust that you find value in our efforts towards sustainable development, even though they were not a focal point of your feedback. Your willingness to recommend ibis Schiphol Amsterdam Airport speaks volumes, and we thank you for your endorsement. As you continue your travels, remember that our team is here to ensure you have a seamless and comfortable experience. Should you wish to stay updated on our latest offerings, we are pleased to include you in our newsletter subscription. We hope to welcome you back. Best wishes, IBIS SCHIPHOL AMSTERDAM AIRPORT Schipholweg 181 - 1171 PK Badhoevedorp – The Netherlands Tel.: +31 (0)20… H0… ibis.com - accorhotels.com

Smelly bathroom

Customer review rating 2.5/5

Martin H. Business - Confirmed reviews ALL

The room was OK but the bathroom smelt of block drains and the TV had no remote control/did nor work.

Dear Martin, thank you for taking the time to share your experience with us. While we are glad to hear about your positive interaction with our staff, we are concerned about the issues you faced. It is disheartening to learn of the discomfort caused by the unpleasant smell in the bathroom, and we regret the inconvenience you experienced with the TV in your room. Please rest assured that we strive to provide a clean and comfortable environment for all our guests, and we take your comments seriously. We would like to mention that our rooms are regularly maintained to ensure everything is in working order, and we have a dedicated team available to address any guest concerns, ensuring prompt action is taken. For future visits, we encourage guests to report any dissatisfaction immediately, so we can resolve such matters swiftly and enhance your stay. We are pleased to note that our staff's friendliness and helpfulness stood out to you, and we trust that these positive interactions reflect our commitment to guest satisfaction. Our team is dedicated to providing a welcoming and supportive atmosphere for all who choose to stay with us. We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards, IBIS SCHIPHOL AMSTERDAM AIRPORT Schipholweg 181 - 1171 PK Badhoevedorp – The Netherlands Tel.: +31 (0)20… H0… ibis.com - accorhotels.com

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Other web-users rate our hotel

  • 3,580 reviews 8.7/10 Location
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  • 4,169 reviews 7.5/10 Service
  • 106 reviews 5.9/10 WiFi
  • 2,116 reviews 6.5/10 Value
  • 1,874 reviews 4.9/10 Cleanliness
  • 1,268 reviews 4.4/10 Food
  • 1,062 reviews 6.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.