Sofitel Lyon Bellecour 5 stars

Customer review rating (ALL Rating) 4.4/5 2,937 reviews

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Sofitel Lyon Bellecour - Image 1
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Sofitel Lyon Bellecour - Image 4
20, quai Gailleton, 69002 LYON, France

Description

Hotel extras

  • Gastronomic restaurant: Les 3 Dômes, a panoramic view and local products

  • Panoramic buffet breakfast

  • In the downtown area, Les Clés d'Or Concierge at your service

  • Biologique Recherche treatments and Deep Nature massages

Our accommodation(s)

Hotel location

Sofitel Lyon Bellecour

20, quai Gailleton
69002 LYON
France

GPS:45.754188, 4.834351

Telephone
Fax +33 4 72 41 20 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LES 3 DOMES

We are delighted to welcome you to Les 3 Dômes!

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,937 reviews

TripAdvisor Rating  4.0/5  2,689 reviews

Acceptable

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

Aged Hotel, not comparable to other hotels out of Europe Disappointed from 5 stars

Dear Guest, Thank you for taking the time to review your recent stay at the Sofitel Lyon Bellecour. We are truly sorry to hear that your experience did not live up to your expectations and we sincerely regret reading your disappointment. We hope to have the chance to regain your trust in the future during another stay in our beautiful city of Lyon. Sincerely, Claire Quality Manager

Good hotel with a need for upgrades

TripAdvisor rating 4.0/5

NorthStar05221055634 TripAdvisor review

Pluses: Centrally located; Rooms with view over the Rhône river; Well soundproofed and very clean rooms; 8th floor dining room with great view; Well assorted buffet breakfast; Friendly and helpful staff with special kudos to Valentin Cuq, Concierge. Minuses: Rooms in need of updating. Only one electrical outlet with no USB port; 2 out of 3 elevators out of service during our first four day stay (May 11 to 15, 2024) No soap bars available for 3 days; On our second stay (May 21 to 22) we were assigned a standard room: inside bathroom door handle fell off (promptly repaired) and air conditioning unit was not working; Hotel staff does not respond to emails nor accepted to compensate for inconvenience.

A great experience largely because of excellent concierge services.

Customer review rating 4.5/5

Robert B. Couples - Confirmed reviews ALL

I have stayed at hundreds of fine hotels around the world, and Vivien and Valentin are the two best concierges I have ever encountered. They are friendly, professional, and very knowledgeable. They know Lyon, the sights, the restaurants, and the transportation system and they are very helpful. Valentin's recommendations about restaurants and sights were spot on. When my wife fell ill, Vivien spent at least an hour--and probably more--to get her an appointment at a medical clinic using his personal account. That is simply extraordinary service, and the two of them made what could have been an unpleasant stay in Lyon a wonderful stay. I would add that I don't think we were singled out for special treatment. I spent a lot of time at the concierge desk, and from what I could see everyone was treted well.

Dear Mr. B., We are delighted to hear that you had such a memorable experience at the Sofitel Lyon Bellecour, thanks in particular to the concierge service provided by Vivien and Valentin. We really appreciate your comments about their professionalism, friendliness and knowledge. We are pleased to know that they were able to enhance your stay by providing excellent recommendations and by doing their utmost to help your wife. We strive to provide exceptional service to our valued guests and we are pleased that you have made these wonderful memories of your stay at the Sofitel Lyon Bellecour. Your complimentary comment means a lot to Vivien and Valentin and is a wonderful reward. Thank you for taking the time to share your impressions with us, and we look forward to welcoming you back for another memorable experience. Best regards, Claire Quality Manager It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Responsable qualité

Want to give good review, but there were some issues

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

We arrived early, so our room wasn’t ready. But we checked in, and were told that our rate included breakfast. We were told to check back at 1 pm or so, so we left our luggage and walked around Lyon. Upon returning at about 1 pm, the front desk advised that our room still wasn’t ready, but another identical room was available on the 1st floor, so we took that one. Upon reaching that room, our room key cards would not unlock the room. I returned to the front desk, where the same cards were reformatted with our room number. I returned to our room, but the key cards would still not unlock the room. I returned again to the front desk, where I think the non-operative cards were discarded and new cards were formatted for our room. Front desk personnel escorted me back to our room to check out the new cards, and they unlocked the door this time. Front desk personnel tried to be helpful with this situation, which I appreciate, but it was an issue that shouldn’t have occurred. Also, when we checked out of our room after two nights, we were told that our breakfasts were not included, despite what we were told when checking in. My wife and I do not each much for breakfast, and would have taken other steps to get breakfast had we known that it was not included in our stay. That was about $136 extra euros that we had to pay for our stay. Positives were the nice bathroom facilities and comfortable bed in our room, although it was a bit smaller than expected, with much of its living space devoted to a hallway into the room from its door.

Well located

Customer review rating 3.5/5

Grethe Couples - Confirmed reviews ALL

We had a superior room, which was quite small. The chairs were very uncomfortable.

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