Novotel Cairns Oasis Resort 4.5 stars

Customer review rating (ALL Rating) 4.5/5 3,117 reviews

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Novotel Cairns Oasis Resort - Image 1
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Novotel Cairns Oasis Resort - Image 3
Novotel Cairns Oasis Resort - Image 4
122 Lake Street, 4870 CAIRNS, Australia

Description

Hotel extras

  • Cairns' only swim up pool bar

  • Relaxed contemporary dining at Moku

  • Free, high-speed WiFi throughout the hotel

  • 55" LCD TVs with Chromecast in all guest rooms

  • Modern conference and event spaces with natural light

Our accommodation(s)

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Hotel location

Novotel Cairns Oasis Resort

122 Lake Street
4870 CAIRNS
Australia

GPS:-16.918613, 145.772766

Telephone
Fax +61 7 4080 1847

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MOKU BAR + GRILL

Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,117 reviews

TripAdvisor Rating  4.5/5  456 reviews

Certificate of excellence 2024

Fantastic!!

TripAdvisor rating 5.0/5

JoanneH2099 TripAdvisor review

What a fantastic week at Novotel…the rooms and amenities were lovely. Xander at Moku Bar was absolutely fantastic, he was so happy and friendly. He makes the best Margaritas and I have learnt a few tricks to make them at home. His Espresso Martini’s were also yummy!!!

Good location, amazing pool area

Customer review rating 5.0/5

Halie Families - Confirmed reviews ALL

Staff were lovely. Accommodated us at short notice. Rooms beautiful. Pool area amazing.

Dear Halie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kim Hiddink Front Office Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Well located and close to the Esplanade

Customer review rating 5.0/5

Gavin T. Business - Confirmed reviews ALL

Stayed for 4 nights in early May, and thoroughly enjoyed it.

Dear Gavin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kim Hiddink Front Office Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Well located

Customer review rating 1.5/5

Rachael Couples - Confirmed reviews ALL

Unfortunately our 4 night stay was extremely disappointing due to the following; *on several occasions I called reception to ask for clean face washers & toilet paper, and was greeted with a grunt! *sitting by the pool, my husband brought back sandwich's for lunch. A staff member approached us and berated us for bringing food to the pool area. I explained that we were unaware that this was not allowed and apologised. She continued her rant and ‘told’ us to leave the pool area with the little food we had left’ *evening bar staff unaware of heartist discounts - every evening the same conversation was had with the bar attendant The disappointment was that he was quite rude to me and was arrogant in his delivery

Dear Rachael, Thank you for taking the time to tell us about your experience at the Novotel Cairns Oasis Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have asked our F&B Director to reach out to you directly in regards to the issues with the staff and get further details. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kim Hiddink Front Office Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Customer review rating 2.0/5

Tony K. Business - Confirmed reviews ALL

The good things to start with, the pool and bar are really nice, and the food amazing. But the room dated, especially the bathroom. The TV lacking in any smart TV functionality like a modern 4 or 5 star hotel should have, which could be solved with a chromecast. There is a severe lack of well located power points in the room to charge your laptop for work, or for a twin bed room only have one power point to charge your phone overnight, I had to go to Woolies to buy am extension cord at night because the engineer was off for the night and manager couldnt get one. My door stopped recognising my card, which took me 3 walks to reception to try to resolve as each card provided also didn't work. Just as well that I booked this with my free night from All rewards program, because I wouldn't have paid to stay here again.

Dear Tony, Thank you for taking the time to tell us about your experience at the Novotel Cairns Oasis Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kim Hiddink Front Office Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

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Other web-users rate our hotel

  • 981 reviews 9.5/10 Location
  • 1,540 reviews 7/10 Room
  • 1,897 reviews 8.8/10 Service
  • 19 reviews 8.4/10 WiFi
  • 942 reviews 8.9/10 Pool
  • 679 reviews 7.7/10 Food
  • 652 reviews 7/10 Cleanliness
  • 559 reviews 5.4/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.