ibis Styles Linz 3 stars

Customer review rating (ALL Rating) 3.9/5 715 reviews

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ibis Styles Linz - Image 1
ibis Styles Linz - Image 2
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ibis Styles Linz - Image 4
Wankmüllerhofstr 37, 4020 LINZ, Austria

Description

Hotel extras

  • Family-friendly and very easy

  • Relaxation and sports right outside the door

  • Culinary experiences for the senses

  • Ideal location and perfectly connected

  • Ideal for Business & Seminars

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard room with 2 comfortable single beds

Photo out of - Standard room with 2 comfortable single beds

Industrial style meets comfort: 2 twin beds, flat-screen TV, desk, separate bathroom and anteroom. Can be fully darkened, ideal for business guests and stylish city explorers.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Plenty of space for everyone: family room with king-size bed and sofa bed, separate bathroom and anteroom. Can be fully darkened, stylish industrial design for small adventures and amazing relaxation.

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Enjoy life's beautiful moments, take in the mood, smell the ocean, feel the sky, and let the soul and spirit fly.

  • Views:

    Pool side

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Fridge
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Leather and steel are your thing? Then immerse yourself in our world of steampunk. Where science, fantasy and fiction intersect is where art happens.

  • Views:

    Garden View or Pool side

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Fridge
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Submerge yourself in the beer barrel, where hops meet malt! Rustic ambience meets Austrian comfort! Slow down and slip into blissful sleep.

  • Views:

    Courtyard View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Fridge
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Want to get to know Austria better? Then immerse yourself in our traditional alpine style, where comfort and a great atmosphere make you feel at home even without a dirndl or lederhosen.

  • Views:

    Garden View or Pool side

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Fridge
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Kon'ichiwa! Come in, enjoy and experience another world in the land of the rising sun. Rest, relaxation and vigor - recharge your batteries and feel free

  • Views:

    Courtyard View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Fridge
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Two-room accommodation offering space and privacy. Private living or working space with sleeping sofa, separate bedroom, large bathroom, refrigerator and coffee machine - everything you need for the perfect city trip

  • Views:

    Courtyard View

Max. number of persons
5
Area
From 42 m² / 452 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Fridge
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Styles Linz

Wankmüllerhofstr 37
4020 LINZ
Austria

GPS:48.281067, 14.304692

Telephone
Fax +43 732 349335
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 115 rooms
  • 2 rooms for people with reduced mobility
  • 16 family rooms
  • 115 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Portuguese
  • Turkish

100% Non Smoking Property

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

BBQ / Picnic Area

  • BBQ / Picnic Area

Business

5 Meeting rooms

Business Center

  • Business center with support staff
  • Business center is wheelchair accessible

Family

Services for children

  • Children''s library
  • Board games available
  • Play area
  • Green area

Well-being

Swimming pool

  • Outside

Fitness room

  • On site

Personal training Additional charge

  • On site

Sports and leisure

Jogging track

  • Nearby

Tennis Additional charge

  • On site

Gym

  • On site
  • On site
  • Outdoor parking
  • Private
  • 150 parking spaces

  • Parking pricing: 8 EUR 8 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Electric car recharging units 11 kVA

Security

  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

5 SENSES

Photo out of - 5 SENSES

The modern restaurant offers a selection of regional and international specialties, prepared from seasonal, high-quality, fresh ingredients. We also serve snacks and nibbles on weekends and public holidays.

Cooking style
Regional
Chef name
Michael Nachlinger
Classifications & labels
-
Capacity
80
Accessibility
Accessible service
Wankmüllerhofstr 37, 4020 Linz, Austria
Telephone +43 732 347281101
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday Closed
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

The modern restaurant offers a selection of regional and international specialties, prepared from seasonal, high-quality, fresh ingredients. We also serve snacks and nibbles on weekends and public holidays.

Our cozy hotel bar is open daily from 6am to 11pm. Celebrate a successful days work or a busy day of sightseeing, either during the day or in the evening.

saisonaler Outdoorpool direkt an der Terrasse mit großem Garten - was will man mehr zum Wohlfühlen im Sommer nach einem langem Arbeitstag? Oder am Wochenende mit den Kids?

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  715 reviews

Customer review rating 4.5/5

David M. Solo - Confirmed reviews ALL

Dear guest, Thank you for your positive feedback regarding your stay at ibis Styles Linz. We are delighted to hear that you found your room comfortable and clean. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Alejandro Boucabeille General Manager ibis Styles Linz

Customer review rating 5.0/5

James R. Friends - Confirmed reviews ALL

Dear Value Guest, Thank you very much for taking the time to share your positive rating. We are delighted to know that you enjoyed your stay at ibis Styles Linz. Your feedback is greatly appreciated and serves as valuable encouragement for our team to continue delivering excellent service and memorable guest experiences. We sincerely appreciate your support and look forward to the pleasure of welcoming you back in the near future. Kind regards, Finny / Your ibis Styles Linz Team

Customer review rating 5.0/5

Michael J. Business - Confirmed reviews ALL

Liebe/r Gast, vielen Dank für Ihre positive Rückmeldung zu Ihrem Aufenthalt. Es freut uns sehr zu hören, dass Sie mit dem Service unserer Mitarbeiterinnen und der insgesamt angenehmen Atmosphäre zufrieden waren. Ihr Lob motiviert unser Team, weiterhin hervorragenden Service zu leisten. Mit freundlichen Grüßen, Shorena-Front Office Styler

Customer review rating 2.0/5

Dozetas Y. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize that the shower did not meet your accessibility needs and that you did not receive a response to your email prior to arrival. We understand how important clear communication and suitable facilities are, particularly when accessibility requirements are involved. We are pleased to hear that you found our team friendly and helpful during your stay. At the same time, we take your comments regarding the challenges faced by guests with disabilities seriously and will use your feedback to review how we can improve both our communication and the guest experience. Thank you again for bringing this to our attention. Best regards, Finny Buchner / Front Office Manager ibis Styles Linz

Customer review rating 2.5/5

Tamas S. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for taking the time to share such detailed and constructive feedback about your stay at ibis Styles Linz. Although some time has passed since your visit, as General Manager, I would like to personally acknowledge your comments and thank you for your loyalty as an ALL Accor Silver member. I am delighted to hear that you enjoyed our swimming pool and fitness facilities, and particularly that our team made you feel welcome. Your excellent ratings for our staff, cleanliness and check-in experience are truly appreciated. At the same time, I fully understand your disappointment regarding the room amenities and the additional touches you have come to expect from ibis Styles hotels in other countries. Your observations concerning the kettle, tea and coffee facilities, refrigerator, towels, additional pillows and other practical amenities are valuable to us. I also appreciate your comments regarding the availability of water and paper supplies in our fitness area. While individual ibis Styles properties may differ in their facilities and room equipment, we recognise that comfort, functionality and attention to detail are essential to a positive guest experience. Your feedback will be taken into consideration as we continue evaluating opportunities to enhance our facilities and services. Thank you once again for your balanced and thoughtful review. We would be delighted to welcome you back to Linz and hopefully provide an experience that better reflects your expectations of the ibis Styles brand. Kind regards, Alejandro Boucabeille General Manager ibis Styles Linz

Dear guest, Thank you for your positive feedback regarding your stay at ibis Styles Linz. We are delighted to hear that you found your room comfortable and clean. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Alejandro Boucabeille General Manager ibis Styles Linz

Customer review rating 5.0/5

James R. Friends - Confirmed reviews ALL

There was a couple of majir changes to our originally booked requirements. These changes were accommodated immediately upon my requesting them.

Dear Value Guest, Thank you very much for taking the time to share your positive rating. We are delighted to know that you enjoyed your stay at ibis Styles Linz. Your feedback is greatly appreciated and serves as valuable encouragement for our team to continue delivering excellent service and memorable guest experiences. We sincerely appreciate your support and look forward to the pleasure of welcoming you back in the near future. Kind regards, Finny / Your ibis Styles Linz Team

Customer review rating 5.0/5

Michael J. Business - Confirmed reviews ALL

Very satisfied.Ene at check in was very professional and efficient as was her female colleague

Liebe/r Gast, vielen Dank für Ihre positive Rückmeldung zu Ihrem Aufenthalt. Es freut uns sehr zu hören, dass Sie mit dem Service unserer Mitarbeiterinnen und der insgesamt angenehmen Atmosphäre zufrieden waren. Ihr Lob motiviert unser Team, weiterhin hervorragenden Service zu leisten. Mit freundlichen Grüßen, Shorena-Front Office Styler

Customer review rating 2.0/5

Dozetas Y. Families - Confirmed reviews ALL

It very sad that the shower was not accessible. The hotel didn't replied to my email 48h before we arrived and asked for rooms in the front desk. The stuff were friendly in the hotel. In general, disabled peaple expirience is vey tough

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize that the shower did not meet your accessibility needs and that you did not receive a response to your email prior to arrival. We understand how important clear communication and suitable facilities are, particularly when accessibility requirements are involved. We are pleased to hear that you found our team friendly and helpful during your stay. At the same time, we take your comments regarding the challenges faced by guests with disabilities seriously and will use your feedback to review how we can improve both our communication and the guest experience. Thank you again for bringing this to our attention. Best regards, Finny Buchner / Front Office Manager ibis Styles Linz

Customer review rating 2.5/5

Tamas S. Couples - Confirmed reviews ALL

We were lucky to be able to use the pool and the gym. However, based on our experience with Ibis Styles in various countriels (DE, FR, UK) we think that some essential elements of “Style” were missing. We missed the water kattle and tea and coffee, fridge, small size towel, extra pillows, we had only one chair, (cosmetic tissues) paper and water in the gym. And at he same time we were treated in a friendly way by the staff, thanks for it.

Dear Guest, Thank you very much for taking the time to share such detailed and constructive feedback about your stay at ibis Styles Linz. Although some time has passed since your visit, as General Manager, I would like to personally acknowledge your comments and thank you for your loyalty as an ALL Accor Silver member. I am delighted to hear that you enjoyed our swimming pool and fitness facilities, and particularly that our team made you feel welcome. Your excellent ratings for our staff, cleanliness and check-in experience are truly appreciated. At the same time, I fully understand your disappointment regarding the room amenities and the additional touches you have come to expect from ibis Styles hotels in other countries. Your observations concerning the kettle, tea and coffee facilities, refrigerator, towels, additional pillows and other practical amenities are valuable to us. I also appreciate your comments regarding the availability of water and paper supplies in our fitness area. While individual ibis Styles properties may differ in their facilities and room equipment, we recognise that comfort, functionality and attention to detail are essential to a positive guest experience. Your feedback will be taken into consideration as we continue evaluating opportunities to enhance our facilities and services. Thank you once again for your balanced and thoughtful review. We would be delighted to welcome you back to Linz and hopefully provide an experience that better reflects your expectations of the ibis Styles brand. Kind regards, Alejandro Boucabeille General Manager ibis Styles Linz

Customer review rating 0.5/5

Mauro L. Couples - Confirmed reviews ALL

I recently stayed at this hotel in Linz and, unfortunately, the experience was very disappointing. The room was very hot and the air conditioning was not working. Because of the heat, we had to sleep with the windows open, but the heavy traffic noise outside made it impossible to rest properly. Only after my wife specifically asked the staff for some kind of solution were we provided with a small fan. Unfortunately, the fan itself was extremely loud, so while it helped a little with the heat, the noise made it even more difficult to sleep. There was also no proper ventilation in the bathroom, which can be quite uncomfortable and embarrassing. To make matters worse, the towels provided in the room were only enough for one person, even though the room was booked for two guests. The room also lacked several basic amenities: there was no fridge, no kettle for boiling water and not even a telephone. This meant that when we realised there were not enough towels, it was not even possible to call reception from the room and we had to go downstairs and speak to the staff in person! Overall, we had an extremely uncomfortable and virtually sleepless night. Considering the standard one would reasonably expect from a hotel of this category, the experience was very disappointing.

Dear guest, first of all we want to express that we are very sorry that we could not make your stay comfortable. It is our highest priority that you enjoy your stay. Mi dispiace molto. Thank you for taking the time to share your feedback regarding your recent stay at ibis Styles Linz. I regret to learn that your experience did not meet your expectations, particularly concerning the temperature in your room and the challenges you faced with noise and amenities. It is true that we have an air condition (however central) and it is also true that we have experienced the worst heat (over 40 degrees) in Austrian history in the last 250 years. We try to help with the ventilator but we see that it was not enough. Please accept my personal apologies for the inconvenience you encountered with the air conditioning and its impact on your comfort. I understand how important a restful environment is for our guests. Additionally, I acknowledge your comments regarding the bathroom ventilation and the insufficient number of towels provided for your stay. Our intention is to ensure that all rooms are equipped adequately for the number of guests booked. Your observations regarding the missing amenities such as a fridge and kettle have also been noted. I appreciate your insights, as they allow us to continuously refine our offerings. We value your feedback and will take it into account as we strive to improve our guests' experiences. Thank you again for your comments, and I hope you will consider giving us another opportunity in the future. Please write us back and next time you come to Linz you are invited for the first night with breakfast by me. Best regards, Alejandro Boucabeille General Manager ibis Styles Linz

Customer review rating 3.5/5

Marco C. Solo - Confirmed reviews ALL

the room was good, even if with any member gold upgrade (at the check in, nothing said about that). Quite clean level, but not excellent, there were some hairs around. the 2 women at the reception were very good, and even at the bar. That was definitely not about the man with dark hairs: at the check in he made me wait a lot of time, he did everything very slowly, he didnt give me the voucher for the free drink (the e-voucher didnt work yet there), he didn't explain me anything about hotel service (like gym room for example, but I heard he explained that to another guest after me). Moreover, when I asked for an ombrella which I would have also paid, he told me very unfriendly that I would have had to pay for that (because then his collegue gave me that temporary for free). And finally, at the check out, again longer about many minutes (I don't know what he needed to check for so long time), he asked me for giving back the key with the same Hand Gesture to call a dog! Horrible and incompetent for this job.

Dear Mr. Marco C., Thank you for taking the time to share your feedback regarding your recent stay at ibis Styles Linz. We appreciate your positive remarks about the room and our reception staff's service. However, we regret to learn that your experience did not fully meet your expectations. We strive to provide a seamless check-in process, and it appears that we fell short during your visit. Your comments regarding the delay and the lack of communication about our services are noted, as is your experience with our staff's demeanor. We take guest feedback seriously and already reviewed with our concerned staff member your concerns to ensure better service in the future. Regarding the complimentary drink voucher, we apologize for any confusion that may have occurred. Our team is here to clarify any aspects of our services, and it is unfortunate that this was not your experience. We hope to improve upon these areas to enhance our guests' stays. Thank you once again for your valuable insights. We hope to welcome you back for a more enjoyable experience. Best regards, Alejandro Boucabeille General Manager ibis Styles Linz

Customer review rating 0.5/5

Marcin S. Families - Confirmed reviews ALL

Dears, I would like to make a formal complaint regarding my recent stay at ibis Styles Linz. Unfortunately, the stay was extremely disappointing, mainly because of a serious problem with the air conditioning, which was not communicated to us at check-in. The room was advertised as having adjustable air conditioning. However, the air conditioning in our room simply did not work. When I reported this to the receptionist, she was unable to offer any solution and essentially just shrugged her shoulders. What is particularly frustrating is that we were not informed about the air conditioning problem when we checked in. This is especially unacceptable given that the temperature outside was around 33°C. Under these conditions, an air-conditioned room is not a minor convenience but an essential part of being able to sleep comfortably. We therefore had to sleep with the windows wide open. Unfortunately, the room was also facing the main road, despite the fact that we had specifically expected a room facing the courtyard. The hotel is located next to a major road, so the noise from passing cars throughout the night was considerable. As a result, we essentially did not sleep that night. We had to choose between an unbearably hot room with the windows closed and a noisy room with the windows open. What made the situation even more frustrating was the response the following morning. The receptionist on the morning shift simply confirmed that there was indeed a problem with the air conditioning on hot days. This means that the hotel was apparently aware of the issue, yet this information was not communicated to us before or during check-in. Had we been informed about the problem, we would at least have had the opportunity to make an informed decision about whether to stay at the hotel or request an alternative room/accommodation. Instead, we only discovered the problem after spending the night in completely unacceptable conditions. I find this particularly disappointing for a hotel operating under the ibis Styles brand and for a reservation where air conditioning and the room location were important factors. I therefore ask you to review this incident and provide an appropriate compensation for the severely disrupted stay. I would also appreciate an explanation as to why guests are not informed in advance when the hotel's air conditioning system is known to be unavailable during periods of very high temperatures. I look forward to your response. Kind regards, Marcin Szymański

Dear Guest, Thank you for taking the time to share your detailed feedback regarding your stay at ibis Styles Linz. Although some time has passed since your visit, I would like to personally address your concerns as General Manager. First and foremost, please accept my sincere apologies for the discomfort and frustration you experienced. I fully understand how disappointing it must have been to spend a particularly hot night without adequate room cooling, especially when opening the windows exposed you to considerable traffic noise. I am equally concerned about your description of the communication and assistance provided by our reception team. Regardless of the technical circumstances, our guests should always receive clear information, attentive service and a genuine effort to find an appropriate solution. I regret that you did not feel properly supported during your stay. Our hotel operates a centrally managed air-conditioning system, and I recognise that its performance and the level of individual temperature control may not always meet guests' expectations, particularly during periods of extreme heat. Nevertheless, this does not diminish the importance of transparent communication and proactive guest assistance. Your feedback regarding room allocation, the information provided at check-in and the handling of your concerns is valuable and will be considered as part of our ongoing review of operational procedures and service standards. **Regarding your request for compensation, our team has already contacted you directly to address your concerns and discuss the matter further.** We hope that this personal communication has provided an opportunity to clarify the situation and work towards a satisfactory resolution. Once again, I sincerely regret that your experience fell short of the standards of comfort and hospitality we strive to provide. We genuinely value your feedback and hope to have the opportunity to restore your confidence in our hotel. Kind regards, Alejandro Boucabeille General Manager ibis Styles Linz

Customer review rating 2.5/5

Biamala G. Families - Confirmed reviews ALL

We are out sightseeing for 5hours and after we came to the room, the toilet stinkt like someone had just shitted .

Lieber Gast, Vielen Dank,dass Sie sich die Zeit genommen haben, uns Ihre Rückmeldung mitzuteilen. Wir bedauern sehr, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprochen hat, und entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten. Ihre Zufridenheit ist uns sehr wichtig, daher nehmen wir Ihre Kritik ernst und werden Ihre Rückmeldung intern besprochen. Shorena-Front Office Styler

Customer review rating 3.5/5

Sandi K. Families - Confirmed reviews ALL

Hotel rooms were nice, hotel has pool, sauna... Breakfast was delicious... Only downside is that hotel has only central AC and even that was not working, so we had sauna also in our rooms. we had room window open, room door open and window on hallway open... to get some wind in... not experience you want in a hotel...

Customer review rating 5.0/5

Marina J. Families - Confirmed reviews ALL

Everyone was kind and professional and the hotel stay was very good

Lieber Gast, Vielen Dank für Ihre Bewertung! Es freut uns sehr, dass Sie mit unserem Servicezufrieden waren. Wir freuen uns, Sie bald wiede bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Shorena-Front Office Styler

Customer review rating 4.0/5

Christian L. Couples - Confirmed reviews ALL

Clean very helpful

Dear guest, Thank you for your positive feedback. We are delighted to hear that you found our hotel clean and our staff helpful. Your satisfaction is our priority, and we appreciate your kind words. Best regards, Shorena-Front Office Styler

Customer review rating 2.0/5

Bogdan S. Families - Confirmed reviews ALL

The air-conditioning was not working in the apartment making the stay difficult especially for the small children, due to the hot temperature outside. The people at the reception were great, doing their best to help us: lending us a ventilator for the night and providing us with free cold drinks. Moreover, the high-speed Wi-Fi was not working, only the standard connection was available.

Dear guest, Thank you for your review! We are sorry that the air conditioning did not meet your expectations. It is centrally controlled and therefore cannot be adjusted individually. Thank you for your understanding! Best regards Shorena-Front Office Styler

Customer review rating 4.5/5

Anna D. Couples - Confirmed reviews ALL

Very nice room, nice and smiling front desk. We have received an upgrade. Unfortunately, room was hot and noisy outside. Otherwise, beautiful hotel and nice service.

Lieber Gast, Vielen Dank für Ihre Bewertung! Es freut uns sehr, dass Sie mit unserem Servicezufrieden waren. Wir freuen uns, Sie bald wiede bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Shorena-Front Office Styler

Customer review rating 3.5/5

Agnes B. Couples - Confirmed reviews ALL

Room was nice but unfortunately the air conditioning did not work.

Dear guest, Thank you for your review! We are sorry that the air conditioning did not meet your expectations. It is centrally controlled and therefore cannot be adjusted individually. Thank you for your understanding! Best regards Shorena-Front Office Styler

Customer review rating 1.0/5

Lukasz S. Families - Confirmed reviews ALL

This was probably our worst hotel experience. I've never been to a hotel that was so stuffy and hot. It wasn't just our room, though, as we noticed in the morning that most of the windows were open. The lobby and restaurant were also warm. If we had a choice, and weren't staying overnight on the road, I would definitely have canceled my stay. I valued All Accor for its high quality, but this time we got the opposite.

Dear Guest, Thank you for taking the time to share your experience at ibis Styles Linz and for your continued loyalty to ALL Accor. Although some time has passed since your stay, I would like to personally address your concerns as General Manager. First and foremost, please accept my sincere apologies for the discomfort you and your family experienced. I fully understand your disappointment, particularly as a comfortable room temperature is essential for a restful night's sleep. Your visit coincided with a period of exceptionally high temperatures in Austria, during which many buildings and hospitality establishments faced significant challenges in maintaining comfortable indoor conditions. However, I want to emphasise that **these exceptional weather conditions are an explanation, not an excuse**. Our responsibility is to provide our guests with a comfortable environment, regardless of the challenges we face. Our hotel operates a centrally controlled air-conditioning system, which can face limitations during periods of extreme heat. Nevertheless, I recognise that the conditions you described fell short of your expectations and the standards we strive to deliver. I am also concerned about your comments regarding the condition of the flooring and walls in your room. Maintaining our facilities to an appropriate standard is an important priority, and your observations are valuable in identifying areas requiring attention. On a positive note, I am pleased that you appreciated our team's hospitality, the breakfast selection and the cleanliness of our hotel. Your excellent ratings in these areas mean a great deal to us and will certainly be shared with our team. Thank you once again for your honest feedback. We take your concerns seriously and remain committed to continuously improving our facilities and guest experience. I sincerely hope that we will have the opportunity to welcome you and your family again and provide you with a much more comfortable and enjoyable stay. Kind regards, Alejandro Boucabeille General Manager ibis Styles Linz

Customer review rating 3.5/5

Chris G. Business - Confirmed reviews ALL

Twin room, 4th floor, Found room very stuffy, Bar and food servery excellent. Staff welcoming. Check in staff surly and generally unhelpful

Customer review rating 4.5/5

Angkana A. Families - Confirmed reviews ALL

Love the room

Dear guest, Thank you for your kind words regarding your room. We are delighted to hear that you enjoyed your stay with us and look forward to welcoming you back in the future. Best regards, Shorena-Front Office Styler

Customer review rating 1.5/5

Gabriel M. Families - Confirmed reviews ALL

Booked in advance with more than 1 week , we did the online check in as requested and provided the payment card , and when we got there at 3 in the morning after a long drive from uk to the hotel , our room was given to someone else and we had no other option and no refund for the difference , we are 2 adults and one child . Luckily we arrived with 30 seconds earlier than other couple and we took the last room with 2 single beds (we booked king size room with additional sofa bed ) . The hotel it’s nice looking and all that but the people at the reception don’t check the bookings and give the rooms away to first persons coming .

Dear Guest, Thank you for taking the time to share your experience at ibis Styles Linz. Although some time has passed since your stay, I would like to personally address your concerns as General Manager. First and foremost, please accept my sincere apologies for the disappointing experience you and your family encountered upon arrival. After such a long journey from the United Kingdom, particularly arriving at 3 a.m. with a child, you should have been able to check into the room category you had reserved without any difficulties. I fully understand your frustration at discovering that your originally booked room was no longer available, despite having made your reservation in advance and completed the online check-in process. Being accommodated in a room with two single beds instead of your reserved room with a king-size bed and additional sofa bed was clearly not the experience you expected or deserved. I am particularly concerned about your comments regarding the handling of reservations and room allocation by our reception team. Accurate reservation management, clear communication and appropriate solutions when unexpected situations arise are fundamental responsibilities of our hotel. Your feedback highlights areas that deserve particular attention in our operational procedures and staff training. Regarding your concerns about the room category and the difference in price, **our team has already contacted you directly to address the matter and discuss your experience further.** We sincerely hope that this personal communication has provided an opportunity to clarify the situation and work towards a satisfactory resolution. On a positive note, I appreciate your recognition of our hotel's appearance, cleanliness and the smooth check-out experience. I am also grateful for your suggestion regarding a wider breakfast selection. Once again, I sincerely apologise for the inconvenience caused to your family. Thank you for bringing these matters to our attention. We take your feedback seriously and remain committed to improving our reservation management and guest experience. I hope we may have the opportunity to welcome you again and restore your confidence in ibis Styles Linz. Kind regards, Alejandro Boucabeille General Manager ibis Styles Linz

Customer review rating 5.0/5

Amel H. Families - Confirmed reviews ALL

The room was in perfect condition equiped with modern and comfortable beds. Everything was super great. My family were very satisfied with staying in this hotel

Dear guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you and your family enjoyed our comfortable accommodations and the service provided by our team. Your satisfaction is our priority, and we look forward to welcoming you again. Best regards, Shorena-Front Office Styler

Other web-users rate our hotel

  • 208 reviews 8.5/10 Location
  • 499 reviews 5.4/10 Room
  • 413 reviews 7.7/10 Service
  • 5 reviews 8.1/10 WiFi
  • 245 reviews 4/10 Comfort
  • 218 reviews 8.2/10 Breakfast
  • 188 reviews 5.9/10 Cleanliness
  • 96 reviews 4.2/10 Amenities

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