Tired, dated, uninvested hotel. Not worthy of 1 star. Filthy lifts, dirty corridors, miserable reception staff, unkempt site. This is a old 1960’s building that has had a failed makeover. Does the hotel manager care at all? Shame, other Novotels are OK. Premier inn 100% better at half the price.

I normally stay at the Novotel in Coventry due to the location, but during the lockdown periods the cleanliness of the hotel had deteriorated when in fact it should have improved. Generally the staff are superb but under the current circumstances the cleanliness of the rooms should be a priority

The hotel room was very clean everything was at its place friendly and reliable service . The staff were very welcoming the vegetarian breakfast was beautiful I’m very happy with the service provided much appreciated

Well appointed hotel, good facilities, staff very efficient, although after a shutdown due to COVID 19 there we a few small issues with the room! Even though the menu was reduced there was plenty of choice and good quality at a reasonable price

A 15 minute stroll to the Stadium, the rooms are clean and spacious, the staff throughout are fantastic, helpful with a good variety at breakfast and also bar snacks and restaurant fair, have stayed before and will definitely stay again.

Not worth £94 loud customers next door. My room door was broken so reception had to let me in everytime. Service at breakast was impatient and then noisy. I should've asked for a refund really. Will not choose Novotel again

We have stayed at this hotel before and really enjoyed our stay, however on this occasion we had an extremely unpleasant stay. Firstly, the room was not ready with a sofa-bed even though we had stated that we have 2 young children. We were then moved into another room in which the beds were ready, and I had to trapeze our suitcases from floor to floor. The room was very average, including cleanliness. The toilet fan wasn't working and it had an adjoining room in which the guests were extremely noisy. I believe their was a boxing tournament on nearby and many of the attendees were staying at this hotel. It was clear that the hotel staff were unable to cope with the pressure as well as with some of the rowdy behaviour. We had people running up and down the corridors after 2am disturbing our sleep and waking our children. No attempt was made by staff to confront the protagonists and when I complained the reception staff told me that they were in the office and couldn't hear the noise, which sounded unbelievable to me. I feel the general condition has gone down and probably won't be staying there again.

Arrived late evening and departed the following morning so did not spend too much time in the hotel. However I found the staff to be very courteous and helpful, the food at the evening meal was good as was the breakfast with lots of choice but without being spectacular. The rooms are newly redecorated and the finish and overall style is modern and of an extremely high quality.

We enjoy staying at Coventry. Been going there a couple of years.we stay there on way to our family holiday and on way back . it is half way from our destination. Also I am happy that we can take our pet.clean and tidy staff are friendly too.look forward staying there next year

Check in with Anna and room were faultless but must say I was disappointed to be confronted over breakfast to be asked to go to reception mid meal as it was suggested I had not booked breakfast and then when I told the server I would sort it out later I wsa then approached again by a gentleman asking me for my email as evidence. Not the best of service and another couple in the restaurant on the adjacent table rather amused at my perils. At check out I needed to have the laptop on to evidence the email room plus breakfast.

A very poor welcome which continued throughout the stay. The front desk gentleman wasn’t interested in the guests, very miserable and long face. Left after 2 days instead of 6. Never experienced in any hotels with smokey corridor which also entered our room through the ventilation system. The breakfast was really bad. Hesitated to book the Novotel but there weren’t any other choices in the area at the time. We will never go back.

So this hotel is in a great location for Coventry, Nuneaton and indeed the M6!... they (for some unknown reason) charge for the car park, just a heads up!.Standard Novotel layout of bedrooms, although they've been overhauled so look smart, and smart bathrooms... some of the common areas look like they could do with some tlc (staircases etc)... nice bar, and dining room with usual Novotel breakfast offer.The real + point of this place is the staff, although they are often discrete, they are very friendly and willing to help in whatever way they can.Hotel is also (like all Novotels) pet friendly, which is a plus, but be warned the cost per pet on the hotel website is wrong, so be prepared to pay slightly more than you were expecting

Been renovated to a very good standard,the reception and dining room nicely decorated,food is very good...easy walk to the Ricoh Stadium,staff very helpful.Will always stay here if possible,the price we paid was very competitive.

This used to be my favourite hotel in the West Midlands. Although they have refurbished the rooms to a high standard (especially the showers!) The hotel has lost its personal touch. Not once was I addressed by name - which was always a feature of this hotel - but the check-in and check-out process was lengthy. The restaurant was closed on a Friday night: I had to make do with a table in a crowded bar.

Much of this hotel has been recently refurbished and it's looking a lot smarter. Breakfast is good, but would be so much better if they fixed the plate warmer so you're not serving hot food onto stone cold plates. Staff generally friendly and obliging. Unfortunately (howler alert) - nowhere to plug in hairdryer/straighteners near the (unlit) mirror in the smart new rooms - I dried my hair using the TV screen reflection as the flex is too short to reach the mirror (grrr) - Novotel please fix this! If you can't run to installing additional sockets in the panel near the mirror, at least give us longer flexes on the hairdryers....