A very pleasant hotel with very friendly and helpful staff throughout that catered for your every need. Lovely and varied choice of breakfast and the bar meals were good servings and delicious. Will stay again. Only issue is that we were using credit vouchers from a cancelled stay previously that took ages to sort out after a few emails and numerous telephone calls. Sorted in the end but maybe needs working on, but can understand due to busy period.

1 night stay before flying out next morning on holiday . Had booked and then had holiday cancelled so cancelled in line with Accor cancellation policy well ahead of the 3 day prior to stay ruling. Rebooked the hotel for new holiday which was actually on the same date.Money was not refunded so I telephoned and was told the booking I made did not qualify for refund .. Lady I spoke to told me to send the booking confirmation to her by e mail which I did. The result is that a full refund has been processed. The other issue is breakfast quality which was not worth the £16 pp. Sausage was dire and other items were not well stocked. The room was fine and staff were polite throughout . One issue of my making was I forgot to pay for drinks taken previous evening at checkout and it wasnt until in departure lounge that I realised Rang hotel and paid by card just as they were e maling me. I woukd certainly stay again but would skip breakfast.

I was disappointed with the service at the hotel, after being moved from a different hotel it good days to get a confirmation of my stay. I asked for interconnecting rooms for my children, however I was put along the corridor. There was rubbish, old food, old towels in the corridor when we arrived, they were still there in the morning. Dinner service was poor, left without drinks after chasing up twice. Dinner was good, as was the buffet for the kids. However a second duplicate meal did arrive. I had an issue at checkout as I tried to use my reward points. I had a preauthorisation taken form my card whilst it was getting sorted, however not heard anything since. Breakfast was nice, although food could do with being a bit hotter. Rooms nice and clean

I was happy to be able to stay after a tiring flight back to the UK. Covid has taken the pleasure from traveling, removing most of the elements and amenities that make it enjoyable, and speedy pre-checkin arrangements don't really work whilst there is skeleton staffing, but it was very convenient and I did feel safe in the hotel, and it was comfortable.

As the price of a room was about the same as an early morning taxi we decided to stay here due to the early flight next day. It is conveniently situated opposite the terminal and beside car parks. If travelling by bus they stop outside and there is a shuttle to the International station about two minutes away. Check in was quick and straight forward. The room was spacious and beds comfortable. Usual amenities were in the room, a nice view of the airport from the room but no noise and a separate shower and toilet rooms. There is a bar downstairs which sells food. There is also a restaurant but was not open when we visited. This was the second time we had stayed here in the last two months and both stays were more than satisfactory. From our observations the hotel is fully COVID safe.

We stayed one night pre flight. Checked in on line night before which was straight forward so when we got there next day it was all ready with minimum contact. The person was very organised, informed us of the new processes pertaining to Covid 19 and it was all easy and efficiently laid out. Plenty of hand sanitizer everywhere. We had booked breakfast so we had to order at check in which was available in the morning in the restaurant boxed, you could eat it there or take it away. We are there. There was plenty and the hot sausage & Omelette panini was good. Overall the experience was good in these very uncertain times.

Stayed here last Thursday 23/07. First the nightmare senerio. Speedy checkin. Keys to room, no issues. BUT room hadn't been cleaned from previous guest. Rubbish left in bin. Bed not made. Used towel left on bed and in bathroom. We were mortified. How can this happen in today's world?? Obviously we got out the room as soon as humanly possible (did take photos to show manager) Reception obviously moved us to another room. Eventually got to speak to the manager. At first in my opinion he didn't acknowledge the seriousness of what had happened and a little confused as to what to do about it. We have always stopped at this hotel before flying out of Brum, and as my previous reviews show, we've always had a great experience. The manager was eventually very apologetic. All the staff in the hotel were as usual extremely professional at all times. The rooms since being refurbished are lovely. Though the fact we rolled to the middle of the bed, suggests the beds haven't been changed. The Menu in the bar area is quite basic, though the food excellent. There was no draft drinks available, only bottles, but it was hit and miss whether you were served a cold one, which was again disappointing. Our stay was ok in the end, and we can accept due to the pandemic that things wouldn't be "normal", but come on giving loyal members an un cleaned room, I'm sorry but that's unforgivable and will certainly make me think twice before going back.

Excellent location for Terminal 1. Very good room. Excellent service in the restaurant. We were warned about the renovations but the work stopped by 18.00 as promised. We had a slight problem with the TV but this was resolved very quickly.

The hotel is opposite the Birmingham airport (just across the street), close to the train station, and in only 3 minutes you reach the train station and the trade fair center, NEC. Even if it is opposite the airport, there is no noise from the planes landing or taking off from here. The rooms are renovated, clean, have no smell inside or in the hall. The restaurant menu has a small range of dishes but everything served here is very delicious, and here we served the best celery cream soup. Breakfast is very rich including fresh fruit, fresh and good coffee. The staff is impressive, everyone smiles, and they are very kind to help you with any information you need. I recommend to all travelers who come to Birmingham to visit the fair to stay at NOVOTEL BIRMINGHAM.

Arriving at Birmingham international at 1.15 am I was so glad to have booked a night's stay at Novotel. The service was excellent and the room very comfortable. Breakfast in the morning was substantial and tasty and just the right start for the onward journey to West Wales..

We asked for a low floor room when making the reservation but were originally allocated on on the 5th floor. We were not offered the set menu for our pre-booked dinner and had to ask for it. There was a problem in getting the correct drinks ordered. The hotel is very convenient for the airport departures.

I have stayed at this hotel a number of times and had noted that it was getting a little dated so very pleased that it is getting the make over it deserves. I stayed in one of the rooms that had been modernised and it was up there with the other up dated Novotels that I have frequented. Ideal location for an early flight from Birmingham airport.

The closest hotel to the terminal has improved with a complete refurbishment. The rooms are very smart, there is decent food (try the curry of the day) and nice staff. And 2 minutes walk to the terminal building.

Accommodation very good, currently some works underway but had a very nice meal in the restaurant and refreshed for the next mornings flight. Staff all friendly and helpful. Would recommend staying at the Novotel.

VERY poorly signed - took us ages to find the pedestrian entrance. This was made worse by staff who simply could not understand the point we were making. Single use flimsy plastic ‘glasses’ were useless.