Sehr geehrte Frau F., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Saarbruecken Sued. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Sven Keil

Dear Jialin Y., Thank you for taking the time to tell us about your experience at the Mercure Hotel Saarbruecken Sued. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are very pleased to read your positive comments and your recommendation about our Mercure Hotel Saarbrücken Süd. We highly appreciate your effort, since it is very important for us to receive your direct feedback on the things we do well, and others where we can improve. Our F&B opening times are always depending on the actuall occupancy. We are unable at the moment to inform our guests prior to arrival if the restaurant is open or not. Nevertheless we have different restaurants around our hotel and we hope that that will met the expectations of our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sven Keil - GM

Dear Elfie D., Thank you for taking the time to tell us about your experience at the Mercure Hotel Saarbruecken Sued. I am sorry that your experience did not meet your prior expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We try to heat our whole building in a mixture that will satisfy all different guests needs. But in the public area it is not possible to heat the restaurant more as th elobby or the bar. It is centrallized controlled. In your room you have the possibilty to use the radiator from setting 1 to 5. So our rooms will be be heated by air condition and raditors. Due to the actual changing but ongoing Corona situation we respect and fulfill all local Covid-19 rules by law. Therefore, we had decided to change the buffet concept and offer single portions as much as possible to guarantee a good hygiene status and to offer still different items to our clients. The health of our guests and employees is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you! Sincerely, Sven Keil - GM

Dear 781willi, we are very pleased to read your positive comments and your recommendation about our Mercure Hotel Saarbrücken Süd. We highly appreciate your effort, since it is very important for us to receive your direct feedback on the things we do well. Therefore we certainly do hope that upon your next visit to Saarbrücken, you return to our Mercure Hotel Saarbrücken Süd. Thank you for your time and your stay! Best regards Sven Chr. Keil - General Manager

Dear Karim E., Thank you for taking the time to tell us about your experience at the Mercure Hotel Saarbruecken Sued. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sven Keil - GM