Mercure Hotel Saarbruecken Sued 3.5 stars

Customer review rating (ALL Rating) 4.2/5 262 reviews

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Description

Hotel extras

  • 100 air-conditioned, partly modernized rooms, renovated bathrooms with tubs

  • 381 m² of event space spread over 7 event rooms with natural light

  • 120 on-site parking spaces (also suitable for trucks and buses)

  • Garden terrace with a seasonal outdoor swimming pool

  • Excellent transport links to the city center, A6 highway (Metz/Mannheim) and airport

Our accommodation(s)

Hotel location

Mercure Hotel Saarbruecken Sued

Zinzinger Str. 9
66117 SAARBRUECKEN
Germany

GPS:49.20972, 6.966023

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

L'ORANGERIE

"L'Orangerie" restaurant with sun room is usually open daily until 10 PM. Please confirm our current opening hours before your arrival. The kitchen provides culinary delights and international dishes, both inside and on the terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  262 reviews

TripAdvisor Rating  3.5/5  680 reviews

Status nearly denied

Customer review rating 1.0/5

Kleinbli Solo - Confirmed reviews ALL

System not aware of most recent status, even if booked via App. Past-Programm advertisement still hanging around. What are the Nercure Franchise managers doing?

Dear Guest, Thank you for sharing a review. We're glad to know that our efforts to maintain a high standard of cleanliness and hygiene with our ALLSAFE label measures have met your expectations. e regret to hear that there were some aspects of your stay that did not meet your expectations. We take pride in our newly renovated rooms and amenities such as the electronic safe in all rooms and our air-conditioning system, and we apologize if any aspect did not provide the comfort you anticipated. Please rest assured that we are committed to providing a welcoming and comfortable environment for all our guests. We appreciate your loyalty as a Silver member of ALL – Accor Live Limitless, and we are sorry if there was any confusion regarding your status; we strive to ensure all our members receive the recognition they deserve. We hope to be able welcome you back on a future visit. Kind regards, Ihr Team vom Mercure Hotel Saarbrücken Süd

The worst hotel i've ever stayed in.

TripAdvisor rating 1.0/5

cristina p TripAdvisor review

I've booked this hotel for two weeks. If I knew what conditions are here I wouldn't book it even for one night. The smell of dust and old carpet is disgusting. You can not sleep due to the the noise form corridor and from neighbours, the doors are so old and the walls are so thin. You wake up several times a night because of the unbearable noise. Is the worst hotel I've ever stayed in. The staff can't do nothing about that as the hotel is extremely old and not renovated at all.

Dear Cristina, Thank you for taking the time to share your feedback, We're sorry to hear that your experience did not meet your expectations. But honestly we do not have any carpet in the hotel anymore due to our last renovations by beginning of 2023. Therefore we are wondering if you are evaluating the right hotel in Saarbruecken? We have invested permanently in our house since 2016. All 100 bathrooms have been completely renovated, the air conditioning and the heating system with 100 heaters have been modernized and brought up to the latest state of the art. We have also renovated the public area and the restaurant, as well the restaurant furniture and lobby furniture have been replaced. The floors were also replaced in all guest rooms in 2023 and the new Mercure box spring bed has already been installed in some rooms. The elevator was also replaced and renewed in 2022 as well as all windows to a modern, energetically up-to-date versions. As you can see, the entire hotel is gradually being modernized and progress is being made step by step. It would be our pleasure to welcome you again. We would like to convince you of our service. We hope to welcome you again in the future. Best wishes, Ihr Team vom Mercure Hotel Saarbrücken Süd

Very good

Customer review rating 4.5/5

Stephen Business - Confirmed reviews ALL

Very good friendly good service

Dear Stephen W., We very much appreciate your comments regarding your stay at the Mercure Hotel Saarbruecken Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you very much! Sincerely, Sven Keil - GM

Good Stay

Customer review rating 4.5/5

Alastair P. Solo - Confirmed reviews ALL

Overnight stop while driving from Austria back to UK. Convenient location and nice evening meal in the restaurant

Dear Alastair P., We very much appreciate your comments regarding your stay at the Mercure Hotel Saarbruecken Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Keil - GM

Wouldn't recommend

Customer review rating 1.0/5

Liam Families - Confirmed reviews ALL

We had read the reviews and were a little unsure about our reservation but we thought we would give it a try. It was terrible. We knew that the location wasn't in town and near the motorway but didn't realise how industrial it would be (with a truck stop opposite) The hotel is very tired and needs to be completely refurbished, particularly the room, I read that they we're updated in 2016 but they are already showing wear. Also breakfast, whilst quite varied was of very low quality. One good point was the pressure of the shower and the toiletries in the bathroom. The staff at breakfast were friendly and attentive however the front desk staff were shockingly poor with regards to customer service. On the first night, our 2 year old son found beer cans in our room from the previous guests! When I mentioned this the next day to the front desk staff, rather than apologising she merely shrugged her shoulders! I was gobsmacked! We stayed at a Mercure in France a few weeks ago and the level of service qnd facilities in the hotel could not have been more different. In France the staff were friendly, the room modern and the breakfast was varied and delicious. This could not be said for the Mercure Saarbruken Sud. We will not return or recommend.

Dear Liam E., Thank you for taking the time to tell us about your experience at the Mercure Hotel Saarbruecken Sued. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I totally understand that you expect a 100% cleaned room and i feel a bit shamed that we did not meet that expectation. I feel very sorry for that! Nevertheless i have to mention that we are in a process of modernization at the moment. We have already renovated and modernized all 100 bathrooms, the restaurant and the lobby, the facade, some of the furniture and bedding and the air conditioning with heating system. All our rooms are equipped with new windows and parquet as well. Thank you very much for mentioning our good and friendly staff at the restaurant. But the location is as it is. That can be checked prior reservation by google maps. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you! Kind regards Sven Keil - GM

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