Mercure Hotel Saarbruecken Sued 3.5 stars

Customer review rating (ALL Rating) 4.3/5 114 reviews

Best price
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Mercure Hotel Saarbruecken Sued - Image 1
Mercure Hotel Saarbruecken Sued - Image 2
Mercure Hotel Saarbruecken Sued - Image 3
Mercure Hotel Saarbruecken Sued - Image 4
Zinzinger Str. 9, 66117 SAARBRUECKEN, Germany

Description

Hotel extras

  • 100 air-conditioned, partly modernized rooms, renovated bathrooms with tubs

  • 381 m² of event space spread over 7 event rooms with natural light

  • 120 on-site parking spaces (also suitable for trucks and buses)

  • Garden terrace with a seasonal outdoor swimming pool

  • Excellent transport links to the city center, A6 highway (Metz/Mannheim) and airport

Our accommodation(s)

Hotel location

Mercure Hotel Saarbruecken Sued

Zinzinger Str. 9
66117 SAARBRUECKEN
Germany

GPS:49.20972, 6.966023

Telephone
Fax +49 681 5863300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

L'ORANGERIE

Currently unavailable

"L'Orangerie" restaurant with sun room is usually open daily until 10 pm. Please confirm our current opening hours before your arrival. The kitchen provides culinary delights and international dishes, both inside and on the terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  114 reviews

TripAdvisor Rating  3.6/5  684 reviews

Customer review rating 4.5/5

Axel K. Couples - Confirmed reviews ALL

Wir waren leider nur für eine Übernachtung mit Frühstück da. Wir erlebten einen Top-Service und wären gerne länger geblieben. Vielleicht beim nächsten Mal.

Sehr geehrter Herr K., wir sind Ihnen sehr dankbar, dass Sie sich die Zeit genommen haben, uns Ihre Eindrücke mitzuteilen. Es freut uns sehr, dass Ihr Aufenthalt bei uns insgesamt so positiv in Erinnerung geblieben ist. Ihre lobenden Worte zum exzellenten Service und der umfassenden Sauberkeit wissen wir sehr zu schätzen. Ebenso freuen wir uns, dass das Frühstück sowie der gesamte Check-in- und Check-out-Prozess zu Ihrer Zufriedenheit verliefen. Ein reibungsloser Empfang und ein angenehmer Aufenthalt gehören für uns zu den wichtigsten Anliegen. Allerdings bedauern wir, dass Ihr Aufenthalt mit nur einer Übernachtung so kurz ausfiel. Wir wissen, dass eine solche Auszeit oft mehr Raum für Erholung bietet, und würden uns freuen, Sie bei Ihrem nächsten Besuch länger bei uns begrüßen zu dürfen. Nicht zuletzt sind wir Ihnen dankbar, dass auch die Ausstattung Ihres Zimmers, das WLAN sowie das Preis-Leistungs-Verhältnis bei Ihnen einen guten Eindruck hinterlassen haben. Gerne heißen wir Sie wieder willkommen, um Ihnen erneut eine angenehme Zeit zu bereiten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen,

Customer review rating 3.5/5

Luc D. C. Families - Confirmed reviews ALL

Nice rooms. In the first night, some people knockned on thé doors. It was not expleaned that we did to do something our selfs otherwise the room was not cleaned.

Dear Luc, We are grateful for your feedback. We appreciate your kind remarks regarding the comfort of your room, as well as your positive views on our breakfast offerings, staff, booking process, value, and WiFi connection. It is rewarding to know these aspects of your stay met your expectations and contributed to your satisfaction. However, your experience with room cleaning and disturbances during the night does deserve attention. Our cleaning services are usually arranged upon guest preference, and it appears this information may not have been clear during your stay. Additionally, while our rooms are equipped with double glazing to reduce noise, occasional sounds from neighboring guests can occasionally be heard, particularly near entrances. Finally, we hope you found our welcoming team accommodating and enjoyed the restful environment we strive to provide. Your recognition motivates us to continue delivering a pleasant atmosphere for our guests. We would love to welcome you back on a future occasion. Kind regards,

Good stay

Customer review rating 3.5/5

Peter Solo - Confirmed reviews ALL

All fine, only disappointment was the parking fee which was not obvious at all while booking

Dear Peter, Thank you for sharing your feedback with us. We are pleased that your overall stay was comfortable and that you appreciated aspects such as our accommodation, check-in process, and cleanliness standards following our recent renovations in 2023. However, we regret the inconvenience regarding the parking fee and WiFi speed. Our parking fees are part of our services, and we strive to communicate all charges transparently through booking channels. We also provide high-speed internet throughout the hotel, and our team is always available to assist with any connectivity needs. Nonetheless, we are glad you found value in your experience and had a smooth departure. We hope to welcome you back for an even more seamless stay in the future. Kind regards,

No water

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

on the second morning, there was no water at all in the room. No pre-notice was given to any outage and the front desk just said "someone should have told us the night before", which they didn't. no apology, no concern.

Dear Guest, Thank you for taking the time to share your detailed feedback about your recent stay with us. We are pleased that you found our complimentary high-speed internet connection satisfactory during your visit. We are sorry that your stay did not fully meet your expectations. The temporary interruption in water service was exceptional, and we acknowledge that proper communication should have been provided beforehand. Our maintenance team works diligently to ensure all our facilities operate smoothly, with regular inspections and preventive measures in place. Our housekeeping team maintains strict cleanliness protocols throughout our recently renovated property, with daily room service available to ensure impeccable standards. Nonetheless, we appreciate your recognition of our competitive pricing structure, which reflects our commitment to delivering excellent value to our guests while maintaining our high-quality services and amenities. We sincerely hope you will give us another opportunity to demonstrate our true level of service excellence. Best regards, Ihr Team vom Mercure Hotel Saarbrücken Süd

Status nearly denied

Customer review rating 1.0/5

Kleinbli Solo - Confirmed reviews ALL

System not aware of most recent status, even if booked via App. Past-Programm advertisement still hanging around. What are the Nercure Franchise managers doing?

Dear Guest, Thank you for sharing a review. We're glad to know that our efforts to maintain a high standard of cleanliness and hygiene with our ALLSAFE label measures have met your expectations. e regret to hear that there were some aspects of your stay that did not meet your expectations. We take pride in our newly renovated rooms and amenities such as the electronic safe in all rooms and our air-conditioning system, and we apologize if any aspect did not provide the comfort you anticipated. Please rest assured that we are committed to providing a welcoming and comfortable environment for all our guests. We appreciate your loyalty as a Silver member of ALL – Accor Live Limitless, and we are sorry if there was any confusion regarding your status; we strive to ensure all our members receive the recognition they deserve. We hope to be able welcome you back on a future visit. Kind regards, Ihr Team vom Mercure Hotel Saarbrücken Süd

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Other web-users rate our hotel

  • 191 reviews 8.4/10 Location
  • 352 reviews 6.2/10 Room
  • 269 reviews 7.8/10 Service
  • 9 reviews 8.7/10 WiFi
  • 188 reviews 5.3/10 Comfort
  • 185 reviews 7.8/10 Breakfast
  • 171 reviews 6.2/10 Cleanliness
  • 110 reviews 4.4/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.