Mercure Hotel Saarbruecken Sued 3.5 stars

It is always a pleasure to come here. Receptionist as other persons are very firefly and always available in case of needs.

Bed was comfortable. Service was good.

Nice accommodations. Personal kind & friendly. Pretty rooms.

Overnight stay on way to Alps

A nice stay on the way to Germany. close to highway, agreeable environment. A nice stay. Room service closes too early together with restaurant. For late travellers, no way to eat after 10pm. Except to go to an hugly Mac Donalds nearby.

Excellent

- Hotel was OK - Room and room service too. - Bar for drinking also OK, Bar tender makes coctails if you want, that was also OK. - Parking place would be enough of every hotel guest - City is nice and fantastic -

We vere satisfaid. We vere happy. hotel is very closed to motorway by which we went to Paris. The swimingpool was littlebit cold but refreshing for us. We hope that we stay at that hotel one night on our trip back home.

Very nice hotel, friendly and polite staff. Nice rooms. Off road parking and lots of it. Was only a stopover but enjoyed it anyway. Didn't get to try the restaurant. Had a special request for my room when I booked which was fulfilled without me having to mention it again. Will stay again.

I've stayed at this hotel before. It's conveniently situated, not too far off the motorway, and about 6 hours from Calais. Room was clean and comfortable. Everything worked in the en suite. Good breakfast. Check-in and check-out all worked fine. I didn't stay long enough to be able to offer a full assessment but everything I experienced met my needs.

I have been staying at the Mercure Saarbrücken Süd for many years, going back to when it was the Novotel. I have booked two rooms twice each year en route to family holidays in Austria. As an Accor Loyalty Card holder I had gained Silver status. When I arrived on 12th January 2018, I discovered from the receptionist that my loyalty status had been downgraded to a lower level which meant I lost some privileges, e.g. a welcome drink. This was very disappointing. I complained to Accor but was simply told things had changed. I was asked if we wanted to book breakfast. It would be €12 per person if we booked and paid the night before, or €15 per person on the morning. We booked. I'm at the hotel again today on our way home to U.K. Asked if we could book breakfasts, we were told it was €15. I said "but when we were here 8 days ago, I was told it would be €12 per person if we booked the night before". It's €15 is what I was told. Used to be one could get a snack and a drink in the bar but that seems to have stopped. Staff are great but after being a regular customer for many years, I'm sorry to say I will probably not use this hotel again.

Nice ex-Novotel with pool, location perfect when you come by car (Paris-Frankfurt), climatization cannot get switched-off, A-Club Members are well treated, food and breakfast service to be improved. Overall nice hotel with some defects!

After a terrible night in Bremen we stayed in Saran, France, just north of Orleans. Reception was cordial and welcoming, the bar was nice and the breakfast excellent. The shower is in the bathtub, which I find less practical and the hotel in need för a renewal which we heard will be coming soon. Let us hope the floor will be hard in rooms.

The hotel was easy to find being just off the motorway, Reception was quick and easy the staff speaking fluent English. The room was standard Mercure generally very clean but a bit of dust under bathroom vanity unit!. Food was good quality & plentiful @ both dinner &breakfast. A good place to stop for an overnight stay

I've been twice in this hotel. First time I was in superior room and the second time in priviledge. Only usable difference is 1 bottle of water. Priviledge room, which one would expect to be the best room, came with broken table, badly done installation and 3 tea bags, 2 of which the same. Previous visit, I didnt feel welcome at all, first contact at reception was horrible. The beer at the bar was disgusting. Second visit I experienced little improvement at the reception desk, yet not good for hotel. On positive note, at second visit I had wine, which was quite pleasant and the lady serving was nice. For the same price of this old 3 star concrete block on periphery of Saarbrücken, you can get 4 stars in the center.