Mercure Hotel Saarbruecken Sued 3.5 stars

Excellent

- Hotel was OK - Room and room service too. - Bar for drinking also OK, Bar tender makes coctails if you want, that was also OK. - Parking place would be enough of every hotel guest - City is nice and fantastic -

We vere satisfaid. We vere happy. hotel is very closed to motorway by which we went to Paris. The swimingpool was littlebit cold but refreshing for us. We hope that we stay at that hotel one night on our trip back home.

Very nice hotel, friendly and polite staff. Nice rooms. Off road parking and lots of it. Was only a stopover but enjoyed it anyway. Didn't get to try the restaurant. Had a special request for my room when I booked which was fulfilled without me having to mention it again. Will stay again.

I've stayed at this hotel before. It's conveniently situated, not too far off the motorway, and about 6 hours from Calais. Room was clean and comfortable. Everything worked in the en suite. Good breakfast. Check-in and check-out all worked fine. I didn't stay long enough to be able to offer a full assessment but everything I experienced met my needs.

I have been staying at the Mercure Saarbrücken Süd for many years, going back to when it was the Novotel. I have booked two rooms twice each year en route to family holidays in Austria. As an Accor Loyalty Card holder I had gained Silver status. When I arrived on 12th January 2018, I discovered from the receptionist that my loyalty status had been downgraded to a lower level which meant I lost some privileges, e.g. a welcome drink. This was very disappointing. I complained to Accor but was simply told things had changed. I was asked if we wanted to book breakfast. It would be €12 per person if we booked and paid the night before, or €15 per person on the morning. We booked. I'm at the hotel again today on our way home to U.K. Asked if we could book breakfasts, we were told it was €15. I said "but when we were here 8 days ago, I was told it would be €12 per person if we booked the night before". It's €15 is what I was told. Used to be one could get a snack and a drink in the bar but that seems to have stopped. Staff are great but after being a regular customer for many years, I'm sorry to say I will probably not use this hotel again.

Nice ex-Novotel with pool, location perfect when you come by car (Paris-Frankfurt), climatization cannot get switched-off, A-Club Members are well treated, food and breakfast service to be improved. Overall nice hotel with some defects!

After a terrible night in Bremen we stayed in Saran, France, just north of Orleans. Reception was cordial and welcoming, the bar was nice and the breakfast excellent. The shower is in the bathtub, which I find less practical and the hotel in need för a renewal which we heard will be coming soon. Let us hope the floor will be hard in rooms.

The hotel was easy to find being just off the motorway, Reception was quick and easy the staff speaking fluent English. The room was standard Mercure generally very clean but a bit of dust under bathroom vanity unit!. Food was good quality & plentiful @ both dinner &breakfast. A good place to stop for an overnight stay

I've been twice in this hotel. First time I was in superior room and the second time in priviledge. Only usable difference is 1 bottle of water. Priviledge room, which one would expect to be the best room, came with broken table, badly done installation and 3 tea bags, 2 of which the same. Previous visit, I didnt feel welcome at all, first contact at reception was horrible. The beer at the bar was disgusting. Second visit I experienced little improvement at the reception desk, yet not good for hotel. On positive note, at second visit I had wine, which was quite pleasant and the lady serving was nice. For the same price of this old 3 star concrete block on periphery of Saarbrücken, you can get 4 stars in the center.

We stayed 1 night on a return trip from the Alps. The room was clean but the bed was not up to the usual Accor standard and noise from other rooms and the corridors very noticeable. Staff were generally pleasant especially behind the bar. Breakfast was below average with very little hot selection and the pancakes were cold. Overall not the standard I expect from the Accor Group.

Great hotel for an overnight stop on the way to Austria. Used it many times. Friendly and attentive staff. English spoken. Nice bar and restaurant. Good sized car park. Easy access to motorway network.

We thought this Hotel was very good. Ease of access (right on the French & German border) good parking and friendly Staff. The restaurant was open early which suited us on this occasion. The food good and inexpensive. The breakfast was amazingly comprehensive and our room superb. Difficult to fault it at all.

Close to motorway for an en route stop. Located in a semi industrial area. Breakfast and dinner selection were OK. Wifi was available in most parts of the hotel but constantly dropped out in the room. The room was a good size and had all amenities but looked a little dated especially in the bathroom. The entrance and outside gave it a rather shabby rundown appearance due to the long grass all around and an empty pool with a makeshift fence.

I had no business i Saarbruecken, just passing through. This hotel was chosen for the price which was very reasonable. But it turned out to be excellent. Nice surprice that the reception was cordial, the room spacious and the bar and restaurant very good. As this is along a road that I frequently travel, I will certainly come back!