Mercure Hotel Saarbruecken Sued

Dear Nevenka L., We very much appreciate your comments regarding your stay at the Mercure Hotel Saarbruecken Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you! Sincerely, Sven Keil - GM

Dear Peter W., We very much appreciate your comments regarding your stay at the Mercure Hotel Saarbruecken Sued. It is always a pleasure to receive a feedback from our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At the moment, due to a leek of cooks, we are only able to offer the restaurant during several times and we are only able to decide that week by week. Sundays it is closed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Keil - GM

Sehr geehrte Frau F., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Saarbruecken Sued. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Sven Keil

Dear Jialin Y., Thank you for taking the time to tell us about your experience at the Mercure Hotel Saarbruecken Sued. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are very pleased to read your positive comments and your recommendation about our Mercure Hotel Saarbrücken Süd. We highly appreciate your effort, since it is very important for us to receive your direct feedback on the things we do well, and others where we can improve. Our F&B opening times are always depending on the actuall occupancy. We are unable at the moment to inform our guests prior to arrival if the restaurant is open or not. Nevertheless we have different restaurants around our hotel and we hope that that will met the expectations of our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sven Keil - GM

Dear Elfie D., Thank you for taking the time to tell us about your experience at the Mercure Hotel Saarbruecken Sued. I am sorry that your experience did not meet your prior expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We try to heat our whole building in a mixture that will satisfy all different guests needs. But in the public area it is not possible to heat the restaurant more as th elobby or the bar. It is centrallized controlled. In your room you have the possibilty to use the radiator from setting 1 to 5. So our rooms will be be heated by air condition and raditors. Due to the actual changing but ongoing Corona situation we respect and fulfill all local Covid-19 rules by law. Therefore, we had decided to change the buffet concept and offer single portions as much as possible to guarantee a good hygiene status and to offer still different items to our clients. The health of our guests and employees is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you! Sincerely, Sven Keil - GM