Mercure Hotel Saarbruecken Sued 3.5 stars

Customer review rating (ALL Rating) 4.2/5 297 reviews

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Mercure Hotel Saarbruecken Sued - Image 1
Mercure Hotel Saarbruecken Sued - Image 2
Mercure Hotel Saarbruecken Sued - Image 3
Mercure Hotel Saarbruecken Sued - Image 4
Zinzinger Str. 9, 66117 SAARBRUECKEN, Germany

Description

ALLSAFE approved hotel

Hotel extras

  • 100 air-conditioned, partly modernized rooms, renovated bathrooms with tubs

  • 381 m² of event space spread over 7 event rooms with natural light

  • 120 free parking spaces at the hotel

  • Garden terrace with a seasonal outdoor swimming pool

  • Excellent transport links to the city center, A6 highway (Metz/Mannheim) and airport

Our accommodation(s)

Hotel location

Mercure Hotel Saarbruecken Sued

Zinzinger Str. 9
66117 SAARBRUECKEN
Germany

GPS:49.20972, 6.966023

Telephone
Fax +49 681 5863300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

L'ORANGERIE

"L'Orangerie" restaurant with sun room is usually open daily until 10 PM. Please confirm our current opening hours before your arrival. The kitchen provides culinary delights and international dishes, both inside and on the terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  297 reviews

TripAdvisor Rating  3.5/5  675 reviews

Very good

Customer review rating 4.5/5

Stephen Business - Confirmed reviews ALL

Very good friendly good service

Dear Stephen W., We very much appreciate your comments regarding your stay at the Mercure Hotel Saarbruecken Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you very much! Sincerely, Sven Keil - GM

Good Stay

Customer review rating 4.5/5

Alastair P. Solo - Confirmed reviews ALL

Overnight stop while driving from Austria back to UK. Convenient location and nice evening meal in the restaurant

Dear Alastair P., We very much appreciate your comments regarding your stay at the Mercure Hotel Saarbruecken Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Keil - GM

Wouldn't recommend

Customer review rating 1.0/5

Liam Families - Confirmed reviews ALL

We had read the reviews and were a little unsure about our reservation but we thought we would give it a try. It was terrible. We knew that the location wasn't in town and near the motorway but didn't realise how industrial it would be (with a truck stop opposite) The hotel is very tired and needs to be completely refurbished, particularly the room, I read that they we're updated in 2016 but they are already showing wear. Also breakfast, whilst quite varied was of very low quality. One good point was the pressure of the shower and the toiletries in the bathroom. The staff at breakfast were friendly and attentive however the front desk staff were shockingly poor with regards to customer service. On the first night, our 2 year old son found beer cans in our room from the previous guests! When I mentioned this the next day to the front desk staff, rather than apologising she merely shrugged her shoulders! I was gobsmacked! We stayed at a Mercure in France a few weeks ago and the level of service qnd facilities in the hotel could not have been more different. In France the staff were friendly, the room modern and the breakfast was varied and delicious. This could not be said for the Mercure Saarbruken Sud. We will not return or recommend.

Dear Liam E., Thank you for taking the time to tell us about your experience at the Mercure Hotel Saarbruecken Sued. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I totally understand that you expect a 100% cleaned room and i feel a bit shamed that we did not meet that expectation. I feel very sorry for that! Nevertheless i have to mention that we are in a process of modernization at the moment. We have already renovated and modernized all 100 bathrooms, the restaurant and the lobby, the facade, some of the furniture and bedding and the air conditioning with heating system. All our rooms are equipped with new windows and parquet as well. Thank you very much for mentioning our good and friendly staff at the restaurant. But the location is as it is. That can be checked prior reservation by google maps. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you! Kind regards Sven Keil - GM

Good​ location​ Free Parking

Customer review rating 5.0/5

Vichien​ T. Solo - Confirmed reviews ALL

Good Location​ Good​ Location​ Good​ Price

Dear Vichien T., We very much appreciate your comments regarding your stay at the Mercure Hotel Saarbruecken Sued. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Keil - GM

Good breakfast

Customer review rating 3.5/5

Nick Couples - Confirmed reviews ALL

Good stay generally, but the temperature control of the room was not great, and the doors were very loud whenever anyone else in the hallway closed one.

Dear Nick S., We very much appreciate your comments regarding your stay at the Mercure Hotel Saarbruecken Sued. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will try to do our best to check the doors which are not closing proper. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Keil - GM

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Other web-users rate our hotel

  • 221 reviews 9.2/10 Location
  • 437 reviews 6.2/10 Room
  • 367 reviews 7.8/10 Service
  • 17 reviews 10/10 WiFi
  • 224 reviews 7.7/10 Breakfast
  • 222 reviews 5.4/10 Comfort
  • 184 reviews 6.3/10 Cleanliness
  • 146 reviews 4.4/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.