Mercure Hotel Saarbruecken Sued 3.5 stars

Customer review rating (ALL Rating) 4.3/5 117 reviews

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Mercure Hotel Saarbruecken Sued - Image 1
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Mercure Hotel Saarbruecken Sued - Image 3
Mercure Hotel Saarbruecken Sued - Image 4
Zinzinger Str. 9, 66117 SAARBRUECKEN, Germany

Description

Hotel extras

  • 100 air-conditioned, partly modernized rooms, renovated bathrooms with tubs

  • 381 m² of event space spread over 7 event rooms with natural light

  • 120 on-site parking spaces (also suitable for trucks and buses)

  • Garden terrace with a seasonal outdoor swimming pool

  • Excellent transport links to the city center, A6 highway (Metz/Mannheim) and airport

Our accommodation(s)

Hotel location

Mercure Hotel Saarbruecken Sued

Zinzinger Str. 9
66117 SAARBRUECKEN
Germany

GPS:49.20972, 6.966023

Telephone
Fax +49 681 5863300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

L'ORANGERIE

Currently unavailable

"L'Orangerie" restaurant with sun room is usually open daily until 10 pm. Please confirm our current opening hours before your arrival. The kitchen provides culinary delights and international dishes, both inside and on the terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  117 reviews

TripAdvisor Rating  3.6/5  683 reviews

No water

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

on the second morning, there was no water at all in the room. No pre-notice was given to any outage and the front desk just said "someone should have told us the night before", which they didn't. no apology, no concern.

Dear Guest, Thank you for taking the time to share your detailed feedback about your recent stay with us. We are pleased that you found our complimentary high-speed internet connection satisfactory during your visit. We are sorry that your stay did not fully meet your expectations. The temporary interruption in water service was exceptional, and we acknowledge that proper communication should have been provided beforehand. Our maintenance team works diligently to ensure all our facilities operate smoothly, with regular inspections and preventive measures in place. Our housekeeping team maintains strict cleanliness protocols throughout our recently renovated property, with daily room service available to ensure impeccable standards. Nonetheless, we appreciate your recognition of our competitive pricing structure, which reflects our commitment to delivering excellent value to our guests while maintaining our high-quality services and amenities. We sincerely hope you will give us another opportunity to demonstrate our true level of service excellence. Best regards, Ihr Team vom Mercure Hotel Saarbrücken Süd

Status nearly denied

Customer review rating 1.0/5

Kleinbli Solo - Confirmed reviews ALL

System not aware of most recent status, even if booked via App. Past-Programm advertisement still hanging around. What are the Nercure Franchise managers doing?

Dear Guest, Thank you for sharing a review. We're glad to know that our efforts to maintain a high standard of cleanliness and hygiene with our ALLSAFE label measures have met your expectations. e regret to hear that there were some aspects of your stay that did not meet your expectations. We take pride in our newly renovated rooms and amenities such as the electronic safe in all rooms and our air-conditioning system, and we apologize if any aspect did not provide the comfort you anticipated. Please rest assured that we are committed to providing a welcoming and comfortable environment for all our guests. We appreciate your loyalty as a Silver member of ALL – Accor Live Limitless, and we are sorry if there was any confusion regarding your status; we strive to ensure all our members receive the recognition they deserve. We hope to be able welcome you back on a future visit. Kind regards, Ihr Team vom Mercure Hotel Saarbrücken Süd

The worst hotel i've ever stayed in.

TripAdvisor rating 1.0/5

cristina p TripAdvisor review

I've booked this hotel for two weeks. If I knew what conditions are here I wouldn't book it even for one night. The smell of dust and old carpet is disgusting. You can not sleep due to the the noise form corridor and from neighbours, the doors are so old and the walls are so thin. You wake up several times a night because of the unbearable noise. Is the worst hotel I've ever stayed in. The staff can't do nothing about that as the hotel is extremely old and not renovated at all.

Dear Cristina, Thank you for taking the time to share your feedback, We're sorry to hear that your experience did not meet your expectations. But honestly we do not have any carpet in the hotel anymore due to our last renovations by beginning of 2023. Therefore we are wondering if you are evaluating the right hotel in Saarbruecken? We have invested permanently in our house since 2016. All 100 bathrooms have been completely renovated, the air conditioning and the heating system with 100 heaters have been modernized and brought up to the latest state of the art. We have also renovated the public area and the restaurant, as well the restaurant furniture and lobby furniture have been replaced. The floors were also replaced in all guest rooms in 2023 and the new Mercure box spring bed has already been installed in some rooms. The elevator was also replaced and renewed in 2022 as well as all windows to a modern, energetically up-to-date versions. As you can see, the entire hotel is gradually being modernized and progress is being made step by step. It would be our pleasure to welcome you again. We would like to convince you of our service. We hope to welcome you again in the future. Best wishes, Ihr Team vom Mercure Hotel Saarbrücken Süd

Friendly and helpful staff. Hotel was somewhat run down.

TripAdvisor rating 3.0/5

DavidJerseyCI Couples - TripAdvisor review

Hotel is conveniently situated off the Autobahn. The plus points are the staff, all of whom were helpful and friendly. This was especially the case in the restaurant in the evening and for breakfast. Flexible and able to accommodate for wife’s gluten-free diet. Delicious Wiener Schnitzel. Breakfast was adequate-Not sure warranted price however. Free parking. The room. Did not feel clean and there were things that were worn eg handle to shower only had one screw. Duvet was for a single rather than double bed albeit given two duvets. Toilet was tiny and difficult to use at night without waking up partner- we are people of a certain age! Bathroom adequate. Room had kettle and coffee machine.

Dear David, we are very pleased to read your positive comments and your recommendation about our Mercure Hotel Saarbrücken Süd. We highly appreciate your effort, since it is very important for us to receive your direct feedback on the things we do well, and others where we can improve. The renovation of our hotel will continue step by step. We have already renovated and modernized all 100 bathrooms, the restaurant and the lobby, the facade, some of the furniture and bedding and the air conditioning and heating system. A few rooms are equipped with new carpets or parquet as well. We would be delighted to welcome you again with us. We would like to convince you of our service. We are looking forward to welcome you again. Thank you for your time and your stay! Best regards, Sven Keil – General Manager

nice hotel

TripAdvisor rating 4.0/5

781willi Business - TripAdvisor review

This hotel is nice. It is close to the french border and very silenze. For parking there is a lot of space.The rooms have everything what you need. Bathroom is clean. Internet is very fast and good perfect for business people.

Dear 781willi, we are very pleased to read your positive comments and your recommendation about our Mercure Hotel Saarbrücken Süd. We highly appreciate your effort, since it is very important for us to receive your direct feedback on the things we do well. Therefore we certainly do hope that upon your next visit to Saarbrücken, you return to our Mercure Hotel Saarbrücken Süd. Thank you for your time and your stay! Best regards Sven Chr. Keil - General Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.