Novotel Chartres

Novotel Chartres 4 stars

Customer review rating (ALL Rating) 4.4/5 1,281 reviews

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Hotel extras

  • Private, free undercover car park

  • On-site catering available

  • Fiber WiFi

  • 7 meeting rooms and close to the exhibition park

  • Charging terminal for electric vehicles

Hotel location

Novotel Chartres

5 ter avenue Marcel proust
28000 CHARTRES
France

GPS:48.452821, 1.530401

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVOTEL CAFE

For a quick lunch or a meal with friends, our chef will delight you with his dishes made with seasonal produce. Discover our daily menu. Bon appétit!

Our accommodation(s)

Spacious and perfectly flexible, the Novotel bedroom is a real living area, adapting to all requirements in its environmentally-friendly approach. The hotel offers eco-certified complimentary items.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,281 reviews

TripAdvisor Rating  4.0/5  828 reviews

GOOD STAY

Customer review rating 4.0/5

D. F. Business - Confirmed reviews ALL

Room well cleaned and comfortable

Dear FREDERIC D., We very much appreciate your comments regarding your stay at the Novotel Chartres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Service Réception Novotel Chartres

Not the cleanest place :(

Customer review rating 1.5/5

C. Families - Confirmed reviews ALL

Bedding had strange stains (pillows and sheets), unclean smell in the room, kettle and hairdryer did not work.

Dear COLIN C., Thank you for taking the time to tell us about your experience at the Novotel Chartres. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Le Service Réception Novotel Chartres

Comfortable well located

Customer review rating 4.5/5

Paul D. Business - Confirmed reviews ALL

Pleasant stay nice room with complementary upgrade

Dear PAUL D., We very much appreciate your comments regarding your stay at the Novotel Chartres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Service Réception Novotel Chartres

Just lovely

Customer review rating 5.0/5

Captainbe Couples - Confirmed reviews ALL

What can we say? Lovely helpful staff, lovely decor, lovely food, lovely room. Will be back in four days and looking forward to our stay!

Dear CHRISTOPHER J., We very much appreciate your comments regarding your stay at the Novotel Chartres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Service Réception Novotel Chartres

Terrible service

TripAdvisor rating 1.0/5

Altearetired Couples - TripAdvisor review

We used this as an overnight stop and the service is disgusting. We had eaten a heavy lunch earlier in the day so requested some bar food. We were given a bar menu and decided on two croque monsieur. Even though they had given us the bar menu they then refused to serve us food in the bar and insisted that we go in the restaurant saying we could order it in there. On going into the restaurant we were told that bar food was unavailable in the restaurant. We had experience of the restaurant menu the previous night in the Novotel Narbonne, the menu is limited and does not cater for small meals. The staff did nothing to assist with providing some light food and appeared to not really care about it.Two French gentlemen who were at the hotel for business purposes and had overheard our conversations with the staff advised us not to eat in the hotel saying it was terrible. There was no manager on the premises only inexperienced reception staff and rude bar and restaurant staff. At the bar we had a Coke and a bottle of water, my wife was offered a plastic glass for her water and had to ask for a glass one. The person who served her just raised their eyes and slammed a glass down on the bar. This person turned out to be the restaurant manager. We are now sat in our room with no food as they refuse to provide room service which I thought was a requirement for a 4 star Hotel. The room is hot and humid as they have turned the air conditioning off. I have booked breakfast in the morning but now we do not wish to eat here so it will be interesting to see if they try to charge us for breakfast! Take our advice and don't stay here, 4 star hotel and 1 star service.

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Other web-users rate our hotel

  • 238 reviews 8.8/10 Location
  • 664 reviews 7.2/10 Room
  • 657 reviews 8.3/10 Service
  • 13 reviews 6.5/10 WiFi
  • 336 reviews 8/10 Breakfast
  • 227 reviews 6.9/10 Cleanliness

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