Hotel Mercure Paris Montmartre Sacré-Coeur 4 estrelas

STAY AWAY. I prepaid for two nights via Eurostar and was asked to pay taxes of around £5 and once i checked out was charged $400+ on my credit card with ZERO explanation. Very uncomfortable beds, dirty hotel and very loud. Do not stay here. Scammers all around.

Stay away from this hotel ! You can lose a lot of money from your credit card ! I booked through the booking platform a 5-day stay in Paris at this hotel for 2 adults and one child on November 8th, for which I paid in advance the entire amount of €923.68. We arrived at the hotel on November 26th and at check-in, the guy from reception asked us to show him the credit card used for the reservation. We found this request strange, since the entire amount had already been paid in advance a few weeks before. On December 1st at 8 am, we checked out and left the hotel, going to the airport. Later in the evening, when we arrived home, I checked my account and I saw that the hotel charged my credit card once again with the same amount of € 923.68. The operation was done at 5 pm, so after many hours since we left. I called the reception to this hotel, reported this issue and they promised me that will refund the amount quickly. In a short time I also received a confirmation by email that they sent me the money back and that everything was a mistake. Today is December 8 and the money has not been returned yet, although I filed a complaint to the bank and to the booking customer department. It is obvious that someone from this hotel staff fraudulently extracted my credit card dates from extranet of the booking platform and charged my account once again with the same amount. Although I contacted them by phone many times and wrote them several messages by email, no one from the hotel staff reacted until now. This incident is totally unacceptable because here it's not a mistake or human error, it's a very clear attempt to steal money from my credit card, committed after we left the hotel. This is a fraudulent use of credit card dates from booking platform, a case of deceiving consumers. Be aware that at this hotel is a high risk to remain without your money from your credit cards !

The hotel is near to a metro station which was very convenient and also there wrew lots of restaurants nearby as well including chains like McDonald's and KFC. The room was okay for a one night stay, not somewhere I would stay for longer. The room had a small bathroom and the shower leaked, creating a puddle on the bathroom floor, mostly due up the glass panel. The windows weren't soundproof as we could hear road noise and loud people outside. Our room was a twin room and although the beds were a good size they were right next to each other, almost as if we had a king bed. The room came with a safe, tea and coffee facilities and extra pillows which were all useful. And there was a luggage store, although they didn't check our tickets so it wasn't very safe.

Very nice hotel in the heart of Montmartre. Paid parking space available around the corner. Very cosy place with neat rooms. All interesting places at walking distance. Very friendly staff. We will be back!

Just spent 3nights here with my partner. Location was perfect. Few minutes walk from Place de Clichy metro station and an easy walk to Sacre Coeur (avoiding the steps!). Staff were friendly and check in smooth. Room was surprisingly very spacious and the bed massive. Like that the toilet was separate from the bathroom. Breakfast was plentiful and despite the large number of people staying in the hotel there was never a shortage of food or tables to sit at. Rooms were spotless and housekeeping clearly very attentive. Would definitely recommend this hotel to family and friends and will indeed make it my base next time I am in Paris.