Pullman Bunker Bay Resort Margaret River Region 5 stars

Customer review rating (ALL Rating) 4.3/5 3,632 reviews

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Pullman Bunker Bay Resort Margaret River Region - Image 1
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42 Bunker Bay Road, off Cape Naturaliste Road, 6281 Naturaliste, Australia

Description

Hotel extras

  • A secluded, beachfront location and pristine ocean views

  • In the Margaret River region, home to world-class wineries

  • Award-winning Day Spa offering relaxing and healing treatments

  • Gold Medal in 5 Star Luxury accommodation as well as Hall of Fame at WA Tourism Awards 2025

Our accommodation(s)

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Hotel location

Pullman Bunker Bay Resort Margaret River Region

42 Bunker Bay Road, off Cape Naturaliste Road
6281 Naturaliste
Australia

GPS:-33.544855, 115.033599

Telephone
Fax +61 8 9756 9103

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

OTHER SIDE OF THE MOON

Other Side of the Moon is a stylish restaurant and bar featuring modern Australian cuisine underpinned by a Mediterranean feel. Overlooking Bunker Bay and the sweeping Indian Ocean, this is a perfect spot for that romantic evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  3,632 reviews

TripAdvisor Rating  4.0/5  2,708 reviews

Disappointing

TripAdvisor rating 3.0/5

Bruce W TripAdvisor review

Had a Lakeview Villa, 1 day after our stay on special $200 cheaper Room was tired, furniture very weathered with timber tops cracking. Deck had rotten board, with bird poo on the glass Had Wagyu for dinner, ordered medium came medium rare was tough and stringy. Did not taste like waygu I have had in the past, quite disappointing

HORRIBLE STAY NOT FRIENDLY

TripAdvisor rating 1.0/5

paris75_9 TripAdvisor review

Disappointing stay for a 5-star hotel and for the service without smile and kindness The resort itself is beautiful, but our experience was very disappointing. The room was outdated, the staff often unfriendly, and we were never escorted to our table. We were not informed about the special Christmas lunch on the 25th, nor that the 25th and 26th were public holidays and that nothing would be open. We even had to eat a club sandwich at a gas station on Christmas Day, which is unbelievable for a 5-star hotel. The noise from children in the adjacent villas early in the morning was not mentioned. Only a few staff members, like a young man at reception and Suzanne, were friendly. For the price paid, the service and facilities are not up to standard. Not recommended.

Dear Paris Thank you again for sharing your feedback. We’re truly sorry that aspects of your stay didn’t meet your expectations and that you weren’t able to enjoy Christmas lunch with us. We did communicate to all guests in advance about the Christmas Day luncheon, and some tables were available for our in-house guests. In-room dining was also operating, and a menu was available at the pool bar—our apologies if this information was missed. On Boxing Day, all resort areas were open with no restrictions, and we’re sorry for any confusion. We really appreciate your kind words about our resort’s beauty and the staff who made a positive impression, such as Suzanne and the young gentleman at reception. We’re also excited to share that a refurbishment of our villas is planned later this year to enhance comfort and the overall guest experience. Kind regards, Raelene

Customer review rating 3.5/5

Anne M. S. Families - Confirmed reviews ALL

Food was very low standard - especially for a 4 star accommodation.

Dear Anne, Thank you for taking your time to review of our hotel! We are glad that you enjoyed your stay and find the room comfortable. We are truly sorry to hear that our food did not meet your expectations. We will share this feedback to our kitchen team and will be appreciate if you are able to share more details of your experience. We hope to welcome you back to Pullman Bunker Bay again to allow us a chance to serve you better. Warm Regards, D Lim Assistant Manager Pullman Bunker Bay Resort Margaret River Region

Customer review rating 4.0/5

Sharon P. Couples - Confirmed reviews ALL

Always a lovely stay . I do have to say the restaurant let's the place down from at times the lack of service and the food . It's a shame t

Dear Ms P., Thank you very much for taking the time to share your detailed feedback and for your continued loyalty as a valued ALL Gold member. We are delighted to read that you always enjoy our location and that your accommodation, cleanliness, arrival, and departure experiences consistently meet your expectations. It is also wonderful to know that you would highly recommend our hotel and loyalty programme. That said, we sincerely regret that the restaurant experience did not meet the high standards you rightly expect from us. Your comments regarding the inconsistency in service, food quality, and the limited availability of healthy and vibrant options have been shared with our Food & Beverage management team. Please be assured that your feedback is taken very seriously and is being used to drive improvements in both service delivery and menu offerings. We truly appreciate your honest observations, as they help us identify areas where we can do better and ensure a more seamless experience during your next stay. Thank you once again for choosing to stay with us. We look forward to welcoming you back and providing you with an even more enjoyable experience in the future. Warm regards, Indiana Duzer Front Office Supervisor

Customer review rating 2.5/5

Pierre S. Families - Confirmed reviews ALL

Based on the price point I wanted to feel a clear step up from much lower priced accomodation options and it simply isn't there. Barista coffee not included in the breakfast feels cheap. Pool was crowded (huge pool but limited deck area). Also access in/out pool via ladder isn't suitable for elderlies. Only one EV charger for the entire resort.... come on... ridiculous, it ended up being a constant stress to get to the charger.... Booking system for the EV charger simply doesn't work (requires manual confirmation from staff). No signage inside the resort, I get what you tried to achieve doing that but outcome is guests (think of the elderlies) get lost and waste energy (in 35 degrees heat and covered in flies) trying to get to pool/beach whatever because some moron in an office though it would make it feel like a "village" if there was no signs.... nop!

Dear Pierre, Thank you for taking the time to share your detailed feedback with us. We genuinely appreciate your feedback, and I’m sorry to learn that your stay did not meet your expectations. Our room rates operate on a dynamic pricing system, particularly during peak summer periods, which reflects seasonal demand across the region. We understand your expectation of a clear step up in experience and regret that this was not how your stay felt. Your feedback on barista-made coffee is well received but we regret to let you know that it is not included in the breakfast package. However, we do provide complimentary coffee from the machine as an alternative. We are sorry to hear you experience with the EV charger, as the charging station is provided complimentary for guest use, intended as a convenient option for those who are not planning to travel elsewhere during their stay. The manual booking confirmation process allows us to closely monitor usage and ensure fair access for all guests. We do understand, however, that this may have caused frustration. But, for guests requiring urgent or guaranteed access, we recommend the EV Superfast Charger located at Dunsborough Centrepoint, approximately 10 minutes from the resort. I’m also sorry for the inconvenience you experienced when navigating the resort. We appreciate that this can be challenging, particularly in warmer weather. For this reason, all guests are provided with a resort map, and our team explains the layout and key facilities during check-in. Nonetheless, your feedback highlights that we can do better in this area. Thank you again for sharing your thoughts. Your comments are valuable and have been passed on to our management team for consideration as we continue to improve the guest experience. Warm Regards, D Lim Assistant Manager Pullman Bunker Bay Resort Margaret River Region

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Other web-users rate our hotel

  • 1,094 reviews 9.4/10 Location
  • 1,873 reviews 6.8/10 Room
  • 2,238 reviews 7.5/10 Service
  • 36 reviews 4.4/10 WiFi
  • 1,226 reviews 5.8/10 Food
  • 628 reviews 7.8/10 Breakfast
  • 542 reviews 4.7/10 Cleanliness
  • 329 reviews 5.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.