Pullman Bunker Bay Resort Margaret River Region 5 stars

Customer review rating (ALL Rating) 4.3/5 3,555 reviews

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Pullman Bunker Bay Resort Margaret River Region - Image 1
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42 Bunker Bay Road, off Cape Naturaliste Road, 6281 Naturaliste, Australia

Description

Hotel extras

  • A secluded, beachfront location and pristine ocean views

  • In the Margaret River region, home to world-class wineries

  • Award-winning Day Spa offering relaxing and healing treatments

  • Gold Medal in 5 Star Luxury accommodation as well as Hall of Fame at WA Tourism Awards 2025

Our accommodation(s)

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Hotel location

Pullman Bunker Bay Resort Margaret River Region

42 Bunker Bay Road, off Cape Naturaliste Road
6281 Naturaliste
Australia

GPS:-33.544855, 115.033599

Telephone
Fax +61 8 9756 9103

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

OTHER SIDE OF THE MOON

Other Side of the Moon is a stylish restaurant and bar featuring modern Australian cuisine underpinned by a Mediterranean feel. Overlooking Bunker Bay and the sweeping Indian Ocean, this is a perfect spot for that romantic evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  3,555 reviews

Customer review rating 0.5/5

Simone B. Couples - Confirmed reviews ALL

The service was terrible, had to call housekeeping to clean to room every day, the shower and bathroom had worms in it, even after housekeeping came, milk was never replaced. We had lunch at the restaurant and we waited 30 mins with no service, so had to go up to the counter to order. We were then told that someone would be out to take our order shortly, and then waited another 15 mins. At check out, the receptionist asked how our stay was which I said terrible, and they did not say anything in response. Upon checkout, I noticed they did not apply the discount to food and beverage given I am gold Accor member. Welcome gift was not provided, nor room upgrade (which may have not been possible given the busy Easter period, but an acknowledgment or apology would have been appreciated). We also complained to reception during the stay with no apology of remedy. I have stayed at this hotel a couple of times and overall found it a pleasant and enjoyable stay; however, after this recent experience, I will never be going back

Customer review rating 3.5/5

Aneta L. Families - Confirmed reviews ALL

Amazing staff. Room service/care fantastic. We felt very welcome. Furniture is a bit "tired". Sleeping on sofa in the studio as a 3rd person, was very uncomfortable. Catering staff/ waitresses looked untidy and very rushed during breakfast. It is a 5 star resort so certain standards should be kept. Especially because of international visitors. Customers kept looking for cutlery. This is basic staff that should not happen in a 5 star resort. Placing cutlery drawers at each station would help and must be replenished. Spaces around food must be clean. If customer asks for something, staff should not say i work outside please find a waitresses from inside. Just pass on the message. Why not have one person to clear the tables and replenishe the cutlery and another to serve and ensure customers' needs are met. It was also too hot and uncomfortable near the windows. Why not use the blinds at least half way? Food was delicious. It was nice for kitchen staff to come out and help as well.

Dear Aneta, Thank you for taking the time to share such detailed feedback following your recent stay with us. We’re very pleased to hear that you felt warmly welcomed and that you found our team and room service to be fantastic. It’s also wonderful to know you enjoyed the food and appreciated the efforts of our kitchen team. At the same time, we sincerely apologise for the aspects of your stay that did not meet expectations. Your comments regarding the condition of the furniture and the comfort of the sofa bed are noted, and we appreciate you bringing this to our attention. We are particularly concerned to hear about your breakfast experience. The organisation, presentation, and service you described are not reflective of our standards, and your detailed suggestions regarding staffing, cleanliness, and cutlery availability have been shared with our Food & Beverage team for immediate review and improvement. We also appreciate your feedback regarding the temperature and comfort of the dining area. Additionally, your comments regarding bathroom cleanliness will be addressed with our housekeeping team to ensure better attention to detail. We are also excited to share that we are planning a refurbishment of the villas this year, which will further enhance the guest experience. Thank you again for your constructive feedback. We truly value your insights and hope to have the opportunity to welcome you back to Pullman Bunker Bay Resort Margaret River Region for a more seamless experience in the future. Warm regards, Indiana Duzer Front Office Supervisor

Customer review rating 4.5/5

Timothy C. Families - Confirmed reviews ALL

Great short stay with family, lovely staff and resort well maintained considering I last stayed 20 years ago when first opened Food in restaurant excellent considering it was included in our package

Dear Timothy, Thank you for sharing your feedback and for returning to stay with us after so many years. We’re delighted to hear you and your family had a very happy stay and that you found the resort well maintained. It’s wonderful to know you enjoyed the restaurant offerings and experienced friendly service throughout your visit. We also appreciate your kind mention of our porter, your feedback will be shared with the team. Thank you again for your recommendation, and we hope to welcome you and your family back to Pullman Bunker Bay Resort Margaret River Region in the near future. Warm regards, Indiana Duzer Front Office Supervisor

Customer review rating 3.5/5

Heath M. Couples - Confirmed reviews ALL

On arrival we were treated like an inconvenience, possiby the worst reception experience I've had. Our slightly early arrival was a great concern, despite the website explaining that bags coould be stored and we could use the pool if we were early. Eventually this got sorted, and we coould use the pool. A more filthy set of pool lounges I have never seen, but with towels down we protected out clothes and bathers from the grime. The room was very good and well appointed so things looked on the up. The shower pressure was terrible, but not the end of the world, although hardly in fitting with expectation. We ate multiple meals at the restaraunt and found the food to be excellent, however the service painfully slow. most times needing to check in on with wait staff to ensure our drinks were still coming. it was not uncommon not to recieve a drink until after measl were served or to wait at least 20 minutes. the location saves the hotel, were this level of service anywhere else you would not tolerate it. So sad as the hotel has so much potential.

Dear Heath, Thank you for taking the time to share such detailed feedback following your recent stay with us. I am truly sorry to hear that your arrival experience did not reflect the standard of welcome we aim to provide, and that you felt treated as an inconvenience. This is not the impression we want any guest to leave with, and your comments regarding communication around early arrival have been noted and will be addressed with our Front Office team. I also apologise for the condition of the pool lounges and your experience with cleanliness in that area. This is unacceptable and has been escalated to our housekeeping and maintenance teams for immediate review and corrective action. Similarly, your comments regarding shower pressure have been shared with our engineering team for inspection. While I’m pleased to hear you enjoyed the room and found the food excellent, I’m very sorry that the slow restaurant service and drink delays impacted your experience. This has been raised with our Food & Beverage team for urgent follow-up and improvement. We do appreciate your balanced feedback and are glad our location and aspects of your stay were positive, though I understand this did not make up for the service shortfalls you experienced. Thank you again for your honesty. We will use your comments constructively as we work to improve. We hope to have the opportunity to restore your confidence in the future at Pullman Bunker Bay Resort Margaret River Region. Warm regards, Indiana Duzer Front Office Supervisor

Customer review rating 4.5/5

Brad H. Couples - Confirmed reviews ALL

Staff were very accommodating. Room had everything you needed, was clean and in a great location.

Dear Brad, Thank you for your great review and for sharing your experience with us. We’re delighted to hear you had a relaxing stay and that you found our team accommodating, with a clean and well-equipped room in a great location. Your kind feedback is truly appreciated. We also value your comments regarding WiFi speed and will share this with our team as we continue to improve our services. Thank you again for your recommendation, and we hope to welcome you back to Pullman Bunker Bay Resort Margaret River Region for another enjoyable stay. Warm regards, Indiana Duzer Front Office Supervisor

Other web-users rate our hotel

  • 1,062 reviews 9.4/10 Location
  • 1,827 reviews 6.6/10 Room
  • 2,163 reviews 7.3/10 Service
  • 49 reviews 1.9/10 WiFi
  • 1,167 reviews 5.8/10 Food
  • 605 reviews 7.9/10 Breakfast
  • 537 reviews 4.7/10 Cleanliness
  • 314 reviews 6/10 Value

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