Pullman Bunker Bay Resort Margaret River Region 5 stars

Dear Rebecca, Thank you for taking the time to share your feedback following your recent stay with us. We are grateful for your loyalty as an ALL-Platinum member; we are genuinely disappointed to learn that your experience fell well short of the high standards we strive to deliver. Please accept our sincere apologies for the inconvenience caused by the ongoing renovations. We understand how disappointing it was not to be informed in advance of the temporary changes, particularly the restricted access to the restaurant and toilet facilities. Your feedback is greatly appreciated and will be shared with our management team as we continue to review. We are also sorry to hear your dining experience, particularly that your meal was served undercooked. This is certainly not reflective of our culinary standards, and we have shared your comments with our kitchen team to ensure this is addressed immediately. It is also disappointing to hear that your request for a room closer to the car park and main building was not accommodated, especially as one of our valued Platinum members. Though, we are glad that the team was able to accommodate your room move request, but we understand the inconvenience caused and such situation definitely impacted your experience with us. We sincerely regret that we did not provide the seamless and memorable experience you anticipated. We value your loyalty and hope you will consider giving us another opportunity to restore your confidence and deliver the exceptional hospitality for which we are known. Warm Regards, D Lim Assistant Manager Pullman Bunker Bay Resort Margaret River Region

Dear Jessica, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know you had an enjoyable experience across your stay. It is wonderful to hear that you enjoyed our breakfast offering and that our dining team contributed positively to your visit, your kind recognition will be shared with them. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay in the near future. Warm Regards, D Lim Assistant Manager Pullman Bunker Bay Resort Margaret River Region

Dear Ms N., Thank you for taking the time to share your lovely feedback following your recent stay with us. We are delighted to hear that you had a comfortable stay and enjoyed our welcoming service, comfortable rooms, and excellent breakfast. It is wonderful to know that our team made such a positive impression, and we truly appreciate your kind recognition. We are also grateful for your continued loyalty as an ALL Classic member. Your feedback regarding your loyalty programme experience is appreciated and will help us continue to enhance the benefits and experiences we provide to our members. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Indiana Duzer Front Office Supervisor

Dear Ms S., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed your staycation and found your room to be nice and comfortable. We also appreciate your kind mention of Denise — we will be sure to share your lovely feedback with her. We are sorry to hear that your room service experience did not meet your expectations. We appreciate your comments regarding the Pad Thai and pricing, and your feedback has been shared with our team as we continue to review and improve our dining offerings. Thank you once again for your feedback. We hope to have the opportunity to welcome you back for another enjoyable stay and provide an even better experience next time. Kind regards, Indiana Duzer Front Office Supervisor

Dear Mr W., Thank you for taking the time to provide such detailed feedback following your recent stay with us. We are pleased to hear that you enjoyed our beautiful location and venue, and we appreciate your kind comments regarding our friendly and helpful team, especially our maintenance team member who assisted during your stay. We will be sure to pass on your recognition. We sincerely apologise that some aspects of your experience did not meet expectations. We appreciate your comments regarding the gym equipment, pool facilities, and the maintenance details within the room and bathroom. Your feedback has been shared with the relevant teams as we continue to improve our facilities and guest experience. Regarding the restaurant refurbishment, we understand your disappointment with the temporary dining arrangement during your stay. The refurbishment currently underway is part of our commitment to creating an improved dining experience for our guests in the future. We appreciate your patience and understanding while these enhancements are being completed. We appreciate your loyalty as an ALL Classic member and hope to have the pleasure of welcoming you back in the future so you can experience the improvements. Kind regards, Indiana Duzer Front Office Supervisor