Pullman Port Douglas Sea Temple Resort and Spa 5 stars

Customer review rating (ALL Rating) 4.3/5 914 reviews

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Mitre Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

Indulge, relax and unwind at Pullman Port Douglas Sea Temple Resort & Spa. Guests can enjoy modern Australian dining at ALUCO Restaurant, a drink at Pool Bar, wired & Wi-Fi access, 24hr room service and access to the fitness lounge.

Our accommodation(s)

Studio

Studio Spa Room

  • 2 pers. max
  • Bedding 1 x King size bed(s)
  • Views: Golf view or Lagoon view

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Hotel location

Pullman Port Douglas Sea Temple Resort and Spa

Mitre Street
4877 PORT DOUGLAS
Australia

GPS:-16.52604, 145.472916

Telephone
Fax +61 7 4084 3599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ALUCO RESTAURANT AND BAR

A celebration of the tropics, its produce, culture and cuisine, set within an inviting space centred around a lagoon terrace. Relax into our poolside setting while savouring the fresh tastes of Tropical North Queensland in a Mediterranean flavour.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  914 reviews

TripAdvisor Rating  4.0/5  2,279 reviews

Disappointed

Customer review rating 1.0/5

Ssam Families - Confirmed reviews ALL

As a platinum member, I do expect an upgrade. Instead I was placed in the lowest grade room overlooking a round a bout and a construction site. During the day could only hear the noise from the earth works vehicles. Check in was long, i am told because they were processing points. Check out was slow after receiving the wrong bill, asked to pay way more than I was expecting because the points had not been processed. The restaurant staff were good. I expected more from a Pullman, but will not go back. I could have stayed in an industrial park.

Dear Samantha R., Thank you for sharing your feedback regarding your recent stay at Pullman Sea Temple. We truly value your loyalty as a Platinum member, and we are deeply sorry to hear that your experience did not meet the high standards you’ve come to expect from our brand. We sincerely apologize for the issues you encountered with your room assignment. As a Platinum member, we understand that upgrades are an important part of your experience, and we regret that you were placed in a room overlooking a construction site and a roundabout. This is certainly not the experience we aim to provide our valued guests, and we will be addressing this with our front office team to ensure better room allocations in the future. We also regret the noise disturbances you experienced from the construction activities, which should have been communicated to you at check-in, and we will work on improving this aspect of our guest experience. Regarding your check-in and check-out experiences, we apologize for the delays you encountered. We understand that as a loyal Platinum member, efficiency and convenience are key, and we regret that the processing of your points caused delays during both check-in and check-out. We are reviewing our procedures to ensure this does not affect the smooth and efficient service you deserve. We are pleased to hear that you had a positive experience with our restaurant staff, and we will be sure to pass along your kind comments to them. Again, we apologize that your stay did not meet your expectations, and we take your feedback seriously. We strive to continuously improve, and your comments will be shared with our team to ensure that such issues are addressed moving forward. We are disappointed that this experience has led you to reconsider returning, but we hope you might consider giving us another chance in the future. If you have any further questions or would like to discuss your experience in more detail, please don’t hesitate to reach out directly. As a gesture, I would like to extend a 20% discount on your room for your next stay. If you would like to avail this offer please do not hesitate to contact us and we will apply this discount for you. Thank you again for your feedback, and we hope to have the opportunity to welcome you back under better circumstances. Warm regards, Ahmed Usman, Front Office Manager.

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Amazing stay Staff were lovely and very helpful Called down to reception for something and they attended to it straight away Very clean and tidy resort

Dear Shanae C., We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Beautiful, but a little magic lost.

Customer review rating 4.0/5

Sarah H. Solo - Confirmed reviews ALL

I have stayed at the Pullman Sea Temple several times over the last few years. I have noticed a decline in cleanliness. There were pile of drinking glasses besides all the pool chairs out the front of the breakfast/restaurant area that were not cleared for 2 days. A wedding was on and they still weren't cleared. The pool was too warm, making it not as pleasant to swim in. The breakfast staff look so sad too. It was not nice to see them look unhappy. Thanks Sarah

Dear Sarah H., Thank you for taking the time to provide such detailed feedback on your recent stay at the Pullman Sea Temple. We sincerely appreciate your continued loyalty and are grateful for the opportunity to welcome you back on several occasions. We are truly sorry to hear that your recent experience did not meet the high standards we strive to maintain. Cleanliness and guest comfort are top priorities for us, and we regret that the issues you mentioned, such as the uncleared glasses around the pool area and the pool temperature, impacted your stay. Please rest assured that we are reviewing these concerns with our housekeeping and maintenance teams to ensure that such oversights do not occur in the future. Additionally, we are deeply sorry to hear about the demeanor of our breakfast staff. We truly value the happiness and well-being of our team, as they are integral to creating a welcoming and positive atmosphere for our guests. We will be addressing this internally to ensure that our staff members are supported and motivated to provide the warm and attentive service you deserve. Regarding the pool temperature, we understand how important it is to provide a pleasant swimming experience, however due to the weather we have very little control over the temperature of the pool. I will surely share your feedback with the Maintenance team and see what best solution we can come up with. Your feedback is invaluable in helping us improve, and we are committed to making the necessary changes to ensure that your future stays are more in line with the exceptional experience you have come to expect from us. We truly hope to welcome you back soon and offer you the high-quality service and comfort that you deserve. Once again, thank you for your loyalty and for sharing your thoughts with us. If there is anything we can do to make your next stay more enjoyable, please don’t hesitate to reach out directly. Sincerely, Ahmed Usman, Front Office Manager.

Simply stunning

Customer review rating 5.0/5

Bec W. Friends - Confirmed reviews ALL

5 nights stay in a 3 bedroom Villa with own pool. Was there for a wedding and we had the most amazing time. Staff went above and beyond and were so friendly. Food was amazing. Great atmosphere will definitely come back.

Dear Bec W., We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Team

Good stay

Customer review rating 5.0/5

Helen Families - Confirmed reviews ALL

The hotel manager Usman was tremulously helpful and made our experience at the Pullman extremely pleasant. On top of this the facilities including the pool, pool bar, and restaurant all exceeded expectation. We had a wonderful stay at the Sea Temple in Port Douglas.

Dear Helen M., We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 185 reviews 6.8/10 Location
  • 540 reviews 6.3/10 Room
  • 596 reviews 7.6/10 Service
  • 30 reviews 1/10 WiFi
  • 301 reviews 8.6/10 Pool
  • 295 reviews 6.4/10 Food
  • 201 reviews 3.7/10 Cleanliness
  • 163 reviews 7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.