Mantra Ettalong Beach 4 stars

Customer review rating (ALL Rating) 4.3/5 2,241 reviews

Mantra Ettalong Beach - Image 1
Mantra Ettalong Beach - Image 2
Mantra Ettalong Beach - Image 3
Mantra Ettalong Beach - Image 4
53 The Esplanade, 2257 ETTALONG, Australia

Description

Hotel extras

  • All rooms with baths and private balconies.

  • Resort-style pool

  • Ettalong Diggers adjoining the resort, with restaurant, bar and gaming facilities.

  • Premium meeting and function facilities for up to 700 attendees.

  • Complimentary parking available.

Our accommodation(s)

Hotel location

Mantra Ettalong Beach

53 The Esplanade
2257 ETTALONG
Australia

GPS:-33.514848, 151.334722

Telephone
Fax +61 2 4344 8800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

A resort-style pool is located onsite for your enjoyment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,241 reviews

TripAdvisor Rating  3.8/5  3,558 reviews

Customer review rating 3.5/5

Carol N. Friends - Confirmed reviews ALL

We stayed for 3 nights in a 2 bedroom apartment. Very comfortable just wish the TV was bigger so we could have enjoyed our movie night better.

Customer review rating 3.5/5

Chris D. Families - Confirmed reviews ALL

Upon arrival there was a very large group at the pool playing EXTREMELY loud techno music from a giant speaker. This should have been dealt with immediately. It went from 2pm - approx 5pm.

Dear Chris, Thank you for taking the time to share your feedback following your recent stay at Mantra Ettalong Beach. We are sorry to hear that your experience at the pool was impacted by excessive noise from other guests. This is certainly not the relaxed and comfortable environment we aim to provide, and we regret that the situation was not addressed more promptly by our team. Pool areas are shared spaces, and noise levels should always be considerate of all guests. Your comments have been shared with our management and operations teams so we can reinforce monitoring of common areas and ensure timely intervention in similar situations moving forward. We appreciate your feedback, as it helps us improve, and we hope we may have the opportunity to welcome you back for a more enjoyable and peaceful stay in the future. Kind regards, The Management Team

Customer review rating 1.5/5

Jasraj S. Families - Confirmed reviews ALL

I normally don’t bother giving feedback and I am one of the proud Accor employees. But, at the end of the stay I wanted to do the right thing and let you know how I felt staying in your property. We checked in as a family of 5. 2 rooms. On checkin, the GSA never asked me for a heartist card or even acknowledged my membership, did not explain me any benefits, hotel facilities, reception hours, whom to dial if we had any issues. I am aware that it was a busy period, rooms can’t be arranged next to each other. When I inquired, it was just a blunt answer ‘we are busy and there are no rooms’. Welcome card in the room was printed with my name left blank. No amenities with 3 drink vouchers attached to it. Reception, during working hours was unattended most of time until we rang a bell?? After ringing the bell, the staff comes out as if we have disturbed them by ringing it. I almost said sorry. On 1st, the checkout day, because we were up late night for new years and slept late, I hoped because of my status I might get late checkout, hoping for 10:30 or 11:00. I went down to ask. Lady at the reception straight said ‘NO’. She didn’t even bother wishing new years, ask my room number, or look for anything. Just No. Just 10. First I thought people at ettalong does not like to talk much. But, my visit to nearby IGA and petrol station was very much warmer than staff at Mantra. Maybe they were frustrated to work during new years or work culture might be different to what I am used to for 7 years I have worked with Accor A&R. Might be something to work with the team. HSK staff was good. Spoke to 2 of them in the lift. They were lovely. Spacious rooms. My room #405 had hair on one of the towels. I hope this comment is taken constructively by the team.

Thank you for taking the time to share such detailed feedback, and for doing so constructively. We are particularly disappointed to read this given your own experience as a proud Accor Heartist, and we sincerely apologise that your stay did not reflect the standards of hospitality you rightly expected. We regret that your Accor membership was not acknowledged at check-in and that key information regarding hotel facilities, reception hours, and points of contact was not communicated. This is certainly not in line with our service expectations, regardless of how busy the period may be. Please accept our apologies also for the impersonal interactions you experienced, including the handling of your late check-out request and the overall lack of warmth from our reception team. Your comments regarding reception coverage, the welcome card and amenities, and the tone of interactions have been shared directly with our management team. These are important learnings for us, and we will be addressing service culture, communication, and consistency with our front office team—especially during peak holiday periods. We also apologise for the housekeeping oversight with the towel in your room. While we are pleased to hear that our housekeeping team members you encountered were friendly and welcoming, this lapse in room presentation is not acceptable. We truly appreciate your honesty and your intention to help us improve. Your feedback has been taken seriously, and we hope that, should you choose to stay with us again, we may have the opportunity to provide an experience more in line with Accor values and your expectations. Kind regards, The Management Team Mantra Ettalong Beach

Customer review rating 5.0/5

K. K. Couples - Confirmed reviews ALL

I would like to express my sincere gratitude to Umesh for granting the view request over the pool and ocean view for our anniversary stay. The hotel itself was great, room size was big with proper amenities i.e laundry dryer and kitchen and balcony to sit down to enjoy the view. First time visited ettalong and was a good stay, would recommend for anyone visiting ettalong. Only a small feedback, the chromecast for TV wasn’t working and we weren’t able to connect our device to the chromecast.

Thank you, K., for your wonderful review and for awarding us a perfect score. We’re delighted to hear that you had an amazing anniversary stay and that Umesh was able to accommodate your view request. It’s great to know you enjoyed the spacious room, amenities, and balcony views, and that your first visit to Ettalong was such a positive experience. Thank you also for your feedback regarding the Chromecast. We appreciate you bringing this to our attention and will ensure this is followed up with our team. We truly appreciate your recommendation and look forward to welcoming you back to Mantra Ettalong Beach in the future. Kind Regards, Mantra Ettalong Beach

Customer review rating 4.0/5

Craig D. Couples - Confirmed reviews ALL

Nice Hotel, very convenient

Thank you, Craig, for taking the time to share your feedback. We’re pleased to hear you found Mantra Ettalong Beach to be a nice and convenient place to stay. We appreciate your positive comments and your rating. We hope to welcome you back again soon. Kind Regards, Mantra Ettalong Beach

In partnership with TripAdvisor

Other web-users rate our hotel

  • 915 reviews 9.7/10 Location
  • 1,531 reviews 6.7/10 Room
  • 909 reviews 8.1/10 Service
  • 30 reviews 6.1/10 WiFi
  • 592 reviews 5.7/10 Comfort
  • 592 reviews 5.6/10 Cleanliness
  • 234 reviews 4.1/10 Vibe
  • 35 reviews 5/10 Breakfast

Powered by Trustyou

Our other establishments nearby

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.