Grand Mercure Solo Baru 5 stars

Customer review rating (ALL Rating) 4.5/5 537 reviews

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JL IR SOEKARNO, SOLO BARU, SUKOHARJO, 57552 Solo, Indonesia

Description

Hotel extras

  • Breathtaking scenery at the sky lounge on 21th floor.

  • Up to 2500 capacity ballroom for event.

  • Infinity pool on the 3rd floor.

  • The hotel provides direct access to The Park Mall.

  • For alternative dining options, room service is available on site.

Our accommodation(s)

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Hotel location

Grand Mercure Solo Baru

JL IR SOEKARNO, SOLO BARU, SUKOHARJO
57552 Solo
Indonesia

GPS:-7.597278, 110.815348

Telephone
Fax +62 271 7880921

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  537 reviews

Customer review rating 3.0/5

Virly R. Couples - Confirmed reviews ALL

Pros: The check-in and check-out process was fast. The room size was spacious, and I received a free upgrade as well as a welcome fruit platter. The service from the restaurant staff during breakfast was good and prompt. Cons: The room amenities were lacking. Usually, 5-star hotels always provide body lotion, but it was not available at Grand Mercure Solo. Starting from 6:00 AM, there was noisy sound from outside the hotel, which sounded like morning aerobics. There is no lift access to the B2 basement level. The bathtub had a part that looked like it had been patched up, and the water coming out of it was dirty. There was also a leak in the shower hose over the bathtub. I requested extra mineral water, but the housekeeping staff informed me it was limited to only one extra bottle.

Dear Virly R., Thank you for sharing your feedback regarding your recent stay at Grand Mercure Solo Baru. We genuinely appreciate your detailed review, as it helps us identify areas where we can improve our services and facilities. We are delighted to hear that you enjoyed our swift check-in and check-out process, the spacious room upgrade, and our signature welcome fruit platter. It is also wonderful to know that our restaurant staff provided you with prompt and attentive service during breakfast. However, we deeply apologize that certain aspects of your stay did not meet the expectations of a 5-star experience. Please be assured that we take your concerns seriously and have addressed them with our respective department heads: Room Amenities: We apologize for the lack of body lotion in your room. We are currently reviewing our standard amenity setups to ensure all essential luxury items are consistently provided. External Noise: We regret that the early morning noise disrupted your rest. We are looking into the source of this external disturbance to see how we can better minimize its impact on our guest rooms. Basement Access: We understand the inconvenience regarding the lack of direct elevator access to the B2 level and appreciate this valuable feedback for our property layout improvements. Your feedback regarding the patched bathtub, the initial discolored water, and the leaking shower hose has been forwarded to our Chief Engineer for immediate repair and maintenance. We apologize for the rigid approach regarding your request for extra mineral water. We are retraining our housekeeping team to be more flexible and accommodating to our guests' needs. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back in the future and provide you with the flawless 5-star experience you deserve. Warm regards, Arief B Maulana General Manager

Customer review rating 5.0/5

Anastasia M. C. Families - Confirmed reviews ALL

“I had a wonderful stay at this hotel. The room was clean, comfortable, and well-maintained. The staff were friendly, professional, and always willing to help. The location was convenient, and the breakfast was delicious with many options available. I highly recommend this hotel and would definitely stay here again.

Dear Mrs Anastasia M. C., Warmest greeting from Grand Mercure Solo Baru. Thank you for the time you took to rate our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely, Arief B Maulana General Manager

Customer review rating 4.0/5

Indah J. Business - Confirmed reviews ALL

Previous stay having update room. But for this time, the room looked old especially with bathub without separate shower. Also for mineral water provided only 2 bottles with volume 330 ml each became one of concern. Better to have normal one 600 ml with 2 bottles or with dispenser as done by other hotel group. The location is convenient near to 2 shopping malls the parknand pakuwon.

Dear Indah J., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Arief B Maulana General Manager

Customer review rating 4.5/5

Kevin P. Business - Confirmed reviews ALL

As usual a very good welcoming experience with extremely friendly and willing staff

Dear Mr Kevin P., Warmest greeting from Grand Mercure Solo Baru. Thank you for the time you took to rate our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely, Arief B Maulana General Manager

Customer review rating 1.5/5

Hidemasa T. Couples - Confirmed reviews ALL

Mineral water and amenity goods these were clearly insufficient in quantity (which were only provided after making a request), old and poorly cleaned bathtub (with debris attached), Italian restaurant left neglected and deserted, etc.

Dear Hidemasa T., Thank you for sharing your feedback with us. I am truly sorry that your recent stay did not meet your expectations, and I deeply apologize for the disappointments you experienced. We always aim to provide a seamless and comfortable experience, and it is clear we fell short during your visit. I have shared your comments regarding the insufficient room amenities and mineral water directly with our housekeeping team to ensure this is corrected. Please rest assured that our maintenance crew is also addressing the bathtub cleanliness issue immediately. Furthermore, I apologize for the disappointing state of our Italian restaurant. We are currently reviewing its operations to bring back the vibrant and welcoming atmosphere our guests deserve. Your experience does not reflect our usual high standards. We would love the opportunity to regain your trust. Please contact me directly at hc… / +6… before your next visit so I can personally ensure you have the wonderful and flawless stay you expected. Warm regards, Tini Kristanto Front Office manager

Other web-users rate our hotel

  • 189 reviews 9.4/10 Location
  • 560 reviews 8.3/10 Room
  • 620 reviews 9.1/10 Service
  • 10 reviews 7.7/10 WiFi
  • 300 reviews 8.2/10 Cleanliness
  • 196 reviews 8.2/10 Breakfast

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