TERMS & CONDITIONS
1. Applicable framework and offer identification
The present Terms & Conditions apply to the following commercial offers, as identified at the time of booking in the rate conditions displayed on ALL.com or the ALL Accor App:
• “Stay For More” for participating hotels in Europe & North Africa, Greater China, India as well as for all Ennismore (21c, 25 Hours, Banyan Tree, Delano, Hoxton, Hyde, JO&JOE, Mama Shelter, Mondrian, SLS, SO/, The Originals) and Fairmont & Raffles hotels worldwide
• “Signature Escapes” for all Sofitel, MGallery & Emblems hotels worldwide
• “Hotel Sale” for participating hotels in Middle East, Africa, Asia & Pacific (Premium, Midscale and Economy brands, including Adagio)
The general terms and conditions of service of ALL.com and, where applicable, the general terms and conditions of membership of the ALL Accor loyalty programme, apply in addition to these Terms & Conditions.
The offers described herein are subject to availability. The specific terms and conditions of sale applicable to each participating hotel prevail in the event of any inconsistency.
3. PUBLIC PERIOD – OPEN ACCESS
During the Public Period, the offers are open to all customers, whether or not they are members of the ALL Accor loyalty programme.
The Public Period applies to participating hotels across multiple brands and regions, as displayed in the rate conditions at the time of booking. Eligible countries, brands and stay periods depend on each participating offer.
3.1 Scope of participation
3.1.1 Europe & North Africa – Premium, Midscale, Economy & Adagio
The Public Period applies to participating hotels located in the following countries: Albania, Algeria, Andorra, Armenia, Austria, Azerbaijan, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Kazakhstan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Morocco, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tunisia, United Kingdom.
Participating brands include Adagio Access, Adagio Original, Adagio Premium, Art Series, Breakfree, By Mercure, Grand Mercure, Greet, Handwritten, Hotel F1, Ibis, Ibis Budget, Ibis Styles, Mantis, Mantra, Mercure, Movenpick, Mövenpick Living, Novotel, Novotel Living, Novotel Suites, Peppers, Pullman, Swissotel, The Sebel, Tribe.
3.1.2 Greater China
Participating hotels located in China, Hong Kong SAR, Macau SAR, Mongolia and Taiwan.
3.1.3 India
Participating hotels located in India.
3.1.4 Middle East, Africa & Asia Pacific – Premium, Midscale, Economy & Adagio
The Public Period applies to participating hotels located in the following countries: Australia, Bahrain, Benin, Botswana, Cambodia, Cameroon, Lao People's Democratic Republic, Democratic Republic of the Congo, Egypt, Equatorial Guinea, Fiji, Ghana, Indonesia, Iran, Ivory Coast, Japan, Jordan, Kenya, South Korea, Kuwait, Lebanon, China, Madagascar, Malaysia, Maldives, Mongolia, Myanmar, Namibia, Nepal, New Zealand, Nigeria, Oman, Pakistan, Philippines, Qatar, Rwanda, Saudi Arabia, Senegal, Singapore, South Africa, Sri Lanka, Saint Helena, Ascension and Tristan da Cunha, Taiwan, Tanzania, Thailand, Turkey, United Arab Emirates, Vietnam, Zimbabwe.
Participating brands include Adagio Access, Adagio Original, Adagio Premium, Art Series, Breakfree, By Mercure, Grand Mercure, Greet, Handwritten, Hotel F1, Ibis, Ibis Budget, Ibis Styles, Mantis, Mantra, Mercure, Movenpick, Mövenpick Living, Novotel, Novotel Living, Novotel Suites, Peppers, Pullman, Swissotel, The Sebel, Tribe.
3.1.5 Sofitel, MGallery, Emblems hotels
Participating Sofitel, MGallery, Emblems hotels worldwide.
3.1.6 Ennismore hotels
Participating 25hours Hotels, Delano, Hyde, JO&JOE, Mama Shelter, Mondrian, Morgans Originals, Our Habitas, Rixos, SO/, SLS, The Hoxton and TRIBE hotels worldwide.
No other brands participate in the Public Period.
3.2 “STAY FOR MORE” – PUBLIC ACCESS
This offer applies to:
1. Europe & North Africa – see list of participating hotels. Bookings are accepted from 2/11/2026 to 1/12/2026 inclusive for stays from 08/12/2026 to 28/03/2027.
Eligible reservations benefit from a discount applied to the public flexible rate, as follows:
• 25% discount for participating hotels for a minimum stay of 2 nights.
Reservations booked for Europe & North Africa are flexible and free cancellation is available in accordance with the hotel’s conditions and as stated in the terms of sale at the time of booking.
2. Greater China (China, Hong Kong, Macau, Mongolia, and Taiwan) – see list of participating hotels. Bookings are accepted from 30/10/2026 to 1/12/2026 inclusive for stays from 30/10/2026 to 28/03/2027.
Eligible reservations benefit from a discount applied to the public flexible rate, as follows:
• 25% discount for participating hotels for a minimum stay of 2 nights.
Reservations booked for Greater China are flexible and free cancellation is available in accordance with the hotel’s conditions and as stated in the terms of sale at the time of booking.
3. India – see list of participating hotels. Bookings are accepted from 2/11/2026 to 1/12/2026 inclusive for stays from 08/12/2026 to 28/03/2027.
Eligible reservations benefit from a discount applied to the public flexible rate, as follows:
• 25% discount for participating hotels for a minimum stay of 3 nights.
Reservations booked for India are flexible and free cancellation is available in accordance with the hotel’s conditions and as stated in the terms of sale at the time of booking.
4. Ennismore – see list of participating hotels
a. Ennismore Middle East, Africa & Asia Pacific & all-inclusive hotels in Europe. Bookings are accepted from 2/11/2026 to 1/12/2026 inclusive for stays from 3/11/2026 to 19/04/2027. Eligible reservations benefit from a discount applied to the public flexible rate, 25% discount for participating hotels for a minimum stay of 2 nights. Reservations booked are flexible and may be cancelled free of charge in accordance with the hotel's conditions and the terms of sale applicable at the time of booking. Exception: reservations made at APA Cet in Egypt are prepaid and non-refundable.
b. Ennismore Europe hotels & Hoxton hotel worldwide. Bookings are accepted from 13/11/2026 to 1/12/2026 inclusive for stays from 7/12/2026 to 19/04/2027. Eligible reservations benefit from a discount applied to the public flexible rate, 25% discount for participating hotels for a minimum stay of 2 nights. Reservations booked are flexible and free cancellation is available in accordance with the hotel’s conditions and as stated in the terms of sale at the time of booking.
c. Ennismore 21C hotels. Bookings are accepted from 13/11/2026 to 1/12/2026 inclusive for stays from 7/12/2026 to 19/04/2027. Eligible reservations benefit from a discount applied to the public flexible rate, 20% discount for participating hotels for a minimum stay of 1 night. Reservations booked are flexible and free cancellation is available in accordance with the hotel’s conditions and as stated in the terms of sale at the time of booking.
d. Ennismore Americas & Miami hotels. Bookings are accepted from 13/11/2026 to 1/12/2026 inclusive for stays from 7/12/2026 to 19/04/2027. Eligible reservations benefit from a discount applied to the public flexible rate, 20% discount for participating hotels for a minimum stay of 1 night. Reservations are prepaid at the time of booking and are non-cancellable, non-refundable, and non-modifiable.
Summary of the Public Period – “STAY FOR MORE OFFER”
Scope | List of hotels | Discount | Booking Dates | Staying Dates
Europe & North Africa – Premium, Midscale, Economy & Adagio | List of Participating Properties | 25% discount for a minimum stay of 2 nights | from 2/11/2026 to 1/12/2026 | from 08/12/2026 to 28/03/2027
Greater China – Premium, Midscale, Economy & Adagio | List of Participating Properties | 25% discount for a minimum stay of 2 nights | from 30/10/2026 to 1/12/2026 | from 30/10/2026 to 28/03/2027
India – Premium, Midscale, Economy & Adagio | List of Participating Properties | 25% discount for a minimum stay of 3 nights (corrected from 2) | from 2/11/2026 to 1/12/2026 | from 08/12/2026 to 28/03/2027
Ennismore Middle East, Africa, Asia, Pacific & all-inclusive hotels in Europe | List of Participating Properties | 25% discount for a minimum stay of 2 nights | from 2/11/2026 to 1/12/2026 | from 3/11/2026 to 19/04/2027
Ennismore Europe hotels & Hoxton hotel worldwide | List of Participating Properties | 25% discount for a minimum stay of 2 nights | from 13/11/2026 to 1/12/2026 | from 7/12/2026 to 19/04/2027
Ennismore 21C hotels | List of Participating Properties | 20% discount for a minimum stay of 1 night | from 13/11/2026 to 1/12/2026 | from 7/12/2026 to 19/04/2027
Ennismore Americas & Miami hotels | List of Participating Properties | 20% discount for a minimum stay of 1 night (corrected from 2) | from 13/11/2026 to 1/12/2026 | from 7/12/2026 to 19/04/2027
3.3 GLOBAL “SIGNATURE ESCAPES” OFFER
This offer applies to Sofitel, MGallery and Emblems hotels worldwide – see list of participating hotels. Bookings are accepted from 02/11/2026 to 01/12/2026 inclusive for stays from 08/12/2026 to 28/03/2027.
Eligible reservations benefit from a discount applied to the public flexible rate, as follows:
• 25% discount for participating hotels for a minimum stay of 2 nights.
Reservations booked for Sofitel, MGallery and Emblems are flexible and free cancellation is available in accordance with the hotel’s conditions and as stated in the terms of sale at the time of booking.
Summary of the Public Period - “SIGNATURE ESCAPES” OFFER
Scope | List of hotels | Discount | Booking Dates | Staying Dates
Sofitel, MGallery, Emblems | List of Participating Properties | 25% discount for a minimum stay of 2 nights | from 2/11/2026 to 1/12/2026 | from 8/12/2026 to 28/03/2027
3.4 GLOBAL “MEAPAC” OFFER
This offer applies to Middle East, Africa & Asia Pacific (Premium, Midscale & Economy brands) worldwide – see list of participating hotels. Bookings are accepted from 2/11/2026 to 1/12/2026 inclusive for stays from 5/11/2026 to 19/04/2027.
Eligible reservations benefit from a discount applied to the public flexible rate, as follows:
• 15% discount for participating hotels for a minimum stay of 1 night.
Reservations are prepaid at the time of booking and are non-cancellable, non-refundable, and non-modifiable.
Summary of the Public Period GLOBAL OFFER
Scope | List of hotels | Discount | Booking Dates | Staying Dates
Middle East, Africa & Asia Pacific | List of Participating Properties | 15% for a stay of 1 night | from 2/11/2026 to 1/12/2026 | from 5/11/2026 to 19/04/2027
3.5 PUBLIC PERIOD - COMMON APPLICABLE CONDITIONS
Booking channels
Reservations must be made directly via ALL.com, the ALL Accor App, the WeChat programme (for hotels in China), as well as through tour operators and third-party online travel agencies (such as expedia.com, booking.com, etc.).
Reward points and ALL Accor membership
Where applicable, customers must provide a valid ALL Accor membership number at the time of booking in order to be eligible for the allocation of Reward points for the stay.
If a reservation qualifies simultaneously for several offers, only the Reward points associated with the most advantageous offer (i.e. the offer granting the highest number of Reward points) will be credited.
Additional conditions
• Reservations must be guaranteed by a valid credit card.
• These offers cannot be combined with other ongoing promotions or benefits (including ALL Accor+). If the stay meets the criteria of several offers, only the Reward Points from the most generous offer (i.e., the one allowing the highest number of Reward Points to be earned) will be credited.
• These offers are subject to availability. The specific general terms and conditions of sale of each hotel apply. The offer validity dates are subject to change without prior notice. Accor and the participating hotels shall not be held liable in the event of unforeseeable external circumstances preventing the execution of the offer. No compensation or allocation of Reward Points may be claimed in such circumstances.
3.6 SUMMARY OF ALL PUBLIC OFFERS
Scope | List of hotels | Discount | Booking Dates | Staying Dates
Europe & North Africa – Premium, Midscale, Economy & Adagio | List of Participating Properties | 25% discount for a minimum stay of 2 nights | from 2/11/2026 to 1/12/2026 | from 08/12/2026 to 28/03/2027
Greater China – Premium, Midscale, Economy & Adagio | List of Participating Properties | 25% discount for a minimum stay of 2 nights | from 30/10/2026 to 1/12/2026 | from 30/10/2026 to 28/03/2027
India – Premium, Midscale, Economy & Adagio | List of Participating Properties | 25% discount for a minimum stay of 3 nights (corrected from 2) | from 2/11/2026 to 1/12/2026 | from 08/12/2026 to 28/03/2027
Ennismore Middle East, Africa & Asia Pacific & all-inclusive hotels in Europe | List of Participating Properties | 20% discount for a minimum stay of 2 nights | from 2/11/2026 to 1/12/2026 | from 3/11/2026 to 19/04/2027
Ennismore Europe hotels & Hoxton hotel worldwide | List of Participating Properties | 25% discount for a minimum stay of 2 nights | from 13/11/2026 to 1/12/2026 | from 7/12/2026 to 19/04/2027
Ennismore 21C hotels | List of Participating Properties | 20% discount for a minimum stay of 1 night | from 13/11/2026 to 1/12/2026 | from 7/12/2026 to 19/04/2027
Ennismore Americas & Miami hotels | List of Participating Properties | 20% discount for a minimum stay of 2 nights | from 13/11/2026 to 1/12/2026 | from 7/12/2026 to 19/04/2027
Sofitel, MGallery, Emblems | List of Participating Properties | 25% discount for a minimum stay of 2 nights | from 2/11/2026 to 1/12/2026 | from 8/12/2026 to 28/03/2027
Middle East, Asia, Pacific | List of Participating Properties | 15% for a stay of 1 night | from 2/11/2026 to 1/12/2026 | from 5/11/2026 to 19/04/2027
3.7 CUSTOMER CARE REFERENCES
For any communication with customer care services related to these offers, please quote the following references:
• Europe & North Africa: 021569
• Middle East, Asia & Pacific: 020531
• Greater China: 21569
• India: 021601
