TERMS & CONDITIONS 

ALL Gift Card – Welcome back bonus  

1. ORGANIZING COMPANY 

ACCOR, a public limited company registered at 82 Rue Henri Farman, 92130 Issy-les-Moulineaux, France (hereinafter "Accor"), is organizing the ALL Gift Card – Welcome back bonus (the "Campaign") for eligible customers as detailed herein.  

2. CAMPAIGN PERIOD 

• Booking period: From 28th July 2025 to 3rd of August 2025 (inclusive).  

• Stay period: From 3rd of August 2025 to 31st October 2025 (inclusive). 

3. PARTICIPATION AND ELIGIBILITY 

• The Campaign is exclusively for inactive ("churned") customers who has not booked with Accor for the last 12 months identified via CRM segmentation within the Accor database.  

• Participants must be aged 18 or older and residents within the ENA region (Europe and North Africa). 

• Participation requires registering for the Campaign via the dedicated landing page and booking a qualifying stay during the stated booking period for stays within the specified stay period by activating the offer.  

• A qualifying stay is a min 2 nights stays at any Accor hotel in Europe and North Africa (Albania, Algeria, Andorra, Armenia, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Georgia, Germany, Greece, Hungary, Ireland, Israel, Italy, Kazakhstan, Kyrgystan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Morocco, North Macedonia, Poland, Portugal, Republic of Kosovo, Republic of Moldova, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands, Tunisia, Ukraine, United Kingdom, Uzbekistan) operated under ALL Accor brands.

• Availability is strictly limited to 500 Gift Cards, distributed on a first-come, first-served basis.  

4. CAMPAIGN MECHANICS 

• The 500 first Eligible participants who register for the Campaign, book and completed their stay (ie the stay has not been cancelled and was fully paid) at any ALL Accor brand within the Campaign period will receive one (1) digital ALL Gift Card valued at £50 per gift card.  

• Qualifying bookings must be made directly through official Accor booking channels (website or ALL mobile app). 

• Only one Gift Card per customer is permitted (same name, same email address), regardless of the number of bookings.  

• This Campaign can be combined with the Members Rate, where applicable but not with other discounts or special offers. 

5. GIFT CARD DISTRIBUTION 

• The 500 first Participants who fulfil the Campaign conditions will receive their digital Gift Card via email within 21 days after completion and full payment of their completed stay.  

• The Participants will know after the end of the staying period whether they were in the 500 first participant to book and have a completed stay.

• Beyond the 500th Participant, they will not receive a gift card. 

• It is the participant’s responsibility to ensure their contact details are accurate and current within their ALL account profile. 

6. GIFT CARD USAGE 

• By Participating to this Campaign, Participant agree with the T&Cs of the Gift Card  

https://all.accor.com/a/en/information/terms-and-conditions-all-giftcard.html 

• The Gift Card can be used towards accommodation, spa treatments, or food and beverage expenses at participating hotels.  

• Please note that ALL Gift Cards cannot be redeemed online, but only at check-out at your chosen participating hotel. Bookings paid in advance will be refunded at the hotel. Your ALL Gift Card is valid only for bookings made directly through ALL.com & APP. 

• The Gift Card cannot be exchanged, refunded, or redeemed for cash.  

7. VALIDITY 

• Gift Cards distributed though this campaign are valid for three (3) years, starting at the gift card reception. 

• For any additional questions you might have you have also refer to our FAQs. 

8. CAMPAIGN COMMUNICATION 

• Participants will receive targeted campaign information through CRM emails, ALL App push notifications, and via a dedicated campaign landing page containing clear information on eligibility and terms.  

9. DATA PROTECTION AND PRIVACY 

• Participants’ personal data will be processed according to Accor’s Privacy Policy, accessible at Accor Privacy Policy and according to Gift Card Accor Privacy Policy.  

• By participating, customers consent to their data being used for campaign administration and related communications. 

10. LIABILITY AND GENERAL CONDITIONS 

• Accor reserves the right to modify, extend, suspend, or cancel the Campaign without prior notice if required by circumstances outside its control.  

• Accor accepts no liability for technical disruptions affecting Gift Card distribution or redemption processes. 

11. ACCEPTANCE OF TERMS 

• Participation in this Campaign constitutes full acceptance of these Terms & Conditions and the General Terms and Conditions for ALL Gift Cards.  

12. GOVERNING LAW AND JURISDICTION 

• The General Terms and Conditions are governed by French law, without hindering the mandatory protective provisions that may be applicable in the country of residence of the consumers. 

Contact: For any questions regarding the Campaign, participants may contact Accor customer support at the contact details provided on the Accor website.