General terms and conditions governing the Smiles partnership

The ALL Accor member must be enrolled in the airline program to which they wish to transfer their Reward points before initiating the transfer. Transfers must be made to the relevant member’s personal, named account with the partner. It is not possible to link the same partner card to multiple ALL Accor accounts.
The member is not authorized to convert Reward points into airline miles to a third party’s account. Transfers may take up to six (6) weeks to be credited to the recipient Frequent Flyer account. Once Reward points have been converted into airline miles, such miles will be subject to the terms and conditions of the respective airline’s loyalty program. Transfer requests are irreversible. For members residing in Brazil, pursuant to Article 49 of Law No. 8,078/1990 (Brazilian Consumer Protection Code), applicable to contracts executed in a digital environment under Brazilian law, cancellation may be requested within seven (7) consecutive days, provided that the miles have not been used.

The member may convert their Reward points into airline miles with ALL Accor partner airlines:
Aeroplan (Air Canada), Airpoints™ (Air New Zealand), Asia Miles (Cathay Pacific), Club Premier (Aeroméxico), Etihad Guest (Etihad), Executive Club (British Airways), Flying Blue (Air France KLM), Flying Returns (Air India), Finnair Plus (Finnair), Fortune Wings Club (Hainan Airlines), Iberia Plus (Iberia), JAL MILEAGE BANK (Japan Airlines), Juneyao Air Club (Juneyao Airlines), KrisFlyer (Singapore Airlines), LATAM Pass and LATAM Pass Brazil (Latam), LifeMiles (Avianca Taca), Lotusmiles (Vietnam Airlines), MileagePlus (United Airlines), Miles & Go (TAP Portugal), Miles&Smiles (Turkish Airlines), PhoenixMiles (Air China), Qantas Frequent Flyer (Qantas Airways), Royal Orchid Plus (THAI Airways), Sindbad (Oman Air), SkyMiles (Delta Air Lines), SKYPASS (Korean Air), Skywards (Emirates Airlines), Azul Fidelidade (Azul), Velocity Frequent Flyer (Virgin Australia), Volare (ITA Airways), and Smiles (GOL).

For each of these airlines, the conversion tables are as follows:

4,000 Reward points = 2,000 miles / km / airline points:
Aeroplan (Air Canada), Asia Miles (Cathay Pacific), Club Premier (Aeroméxico), Etihad Guest (Etihad), Executive Club (British Airways), JAL MILEAGE BANK (Japan Airlines), KrisFlyer (Singapore Airlines), LifeMiles (Avianca Taca), LATAM Pass and LATAM Pass Brazil (Latam), Miles & Go (TAP Portugal), Miles&Smiles (Turkish Airlines), PhoenixMiles (Air China), Royal Orchid Plus (THAI Airways), SkyMiles (Delta Air Lines), SKYPASS (Korean Air), Skywards (Emirates Airlines), Velocity Frequent Flyer (Virgin Australia), and Smiles (GOL).

2,000 Reward points = 1,000 miles / km / airline points:

• Flying Blue (Air France KLM): 2,000 Reward points = 1,000 miles.
• United MileagePlus® (United Airlines): 2,000 Reward points = 1,000 miles.
• Fortune Wings Club (Hainan Airlines): 2,000 Reward points = 1,000 Fortune Wings points, with a maximum annual conversion limit of 200,000 Reward points per member.
• Privilege Club (Qatar Airways): 2,000 Reward points = 1,000 miles.
• Azul Fidelidade (Azul): 2,000 Reward points = 1,000 miles.
• Flying Returns (Air India): 2,000 Reward points = 1,000 Flying Returns points.
   

2,000 Reward points = 1,300 miles / km / airline points:

• Finnair Plus (Finnair): 2,000 Reward points = 1,300 Avios.
   

3,000 Reward points = 3,000 airline miles / km / points:

• Club Iberia Plus (Iberia): 3,000 Reward points = 3,000 Avios points.
   

4,000 Reward points = 4,000 miles / km / airline points:

• Velocity Frequent Flyer (Virgin Australia): 4,000 Reward points = 4,000 Velocity points.
   

Other tables:

• Airpoints™ (Air New Zealand): 2,000 Reward points = 30 Airpoints Dollars™.
• PhoenixMiles (Air China): 4,000 Reward points = 3,200 miles.
• Sindbad (Oman Air): 4,000 Reward points = 1,500 miles.
• Volare (ITA Airways): 4,000 Reward points = 5,000 Volare points.
• Juneyao Air Club (Juneyao Airlines): 2,000 Reward points = 150 Juneyao Air Club points.
• Lotusmiles (Vietnam Airlines): 3,000 Reward points = 2,000 Lotusmiles.

For SkyMiles (Delta Air Lines), there is a maximum annual limit of 250,000 Reward points converted per year and per ALL Accor member.
For Flying Blue, only members enrolled in Miles + Points may convert Reward points into Flying Blue miles. To validate enrollment in the Miles + Points offer, the ALL Accor account and the Flying Blue account must be registered under the same first and last name.
To view the Terms and Conditions of the Miles + Points offer, click here: https://all.accor.com/loyalty-program/partners/airfranceklm/terms-and-conditions.pt-br.shtml

The member must submit the conversion request by logging into their personal ALL Accor account under “MY LOYALTY & SUBSCRIPTIONS SPACE” and clicking “Use my points.” The member must then click “Choose a partner” and select the desired partner from the list provided. On the partner page, the member must click “Redeem” or “Convert my points.” The member must enter the requested information and select the number of Reward points to convert. The information provided by the member in this conversion request form is the member’s sole responsibility.
Aeroplan and the Aeroplan logo are registered trademarks of Aimia Canada Inc.
Velocity membership, as well as the earning and use of points, are subject to the member terms and conditions available at www.velocityfrequentflyer.com , as amended from time to time.

The ALL Accor member must be enrolled in the airline program to which they wish to automatically transfer Reward points before activating automatic conversion. These automatic airline-mile transfers may only be made to the member’s personal, named account.
In order for airline miles to be credited following eligible stays, the ALL Accor membership card number must be provided at the time of booking, and the card must also be presented at the hotel front desk at check-in and check-out.

3.1 Unlimited automatic conversion into airline miles

Within these partnerships, ALL Accor allows partner loyalty cardholders to activate automatic conversion of their Reward points into airline miles through a specific link provided directly by the airline.
This link allows:

• a customer who is not an ALL Accor member to enroll in the program and then activate automatic conversion of Reward points into airline miles;
• a customer who is already an ALL Accor member to log into their ALL Accor account to activate automatic conversion of Reward points into airline miles.

The member must enter the requested information in the conversion request form. This information is the member’s sole responsibility.
Once automatic conversion to the member’s personal, named airline miles account has been activated, all Reward points available in the member’s ALL Accor account will be automatically transferred to the corresponding personal, named airline miles account after each stay. This includes Reward points accumulated prior to activation of automatic conversion. Thereafter, as soon as the member earns at least 2 Reward points for an eligible stay at an Accor hotel participating in the program, such Reward points will be automatically transferred without any action required from the member.

There are four (4) exceptions:

• PhoenixMiles (Air China): automatic conversion starts from 5 Reward points earned.
• Finnair Plus (Finnair): automatic conversion starts from 1 Reward point earned.
• Fortune Wings Club: the conversion threshold is 2,000 Reward points, in multiples of 2,000 Reward points.
• Unlimited automatic conversion is not available for Club Premier (Aeroméxico), JAL MILEAGE BANK (Japan Airlines), Flying Blue (Air France KLM), Qantas Frequent Flyer (Qantas), Azul Fidelidade (Azul), Velocity Frequent Flyer (Virgin Australia), and SKYPASS (Korean Air).

Once this automatic conversion of Reward points into airline miles has been activated for the selected partner, the member will not be able to use Reward points to obtain any rewards other than the corresponding airline miles.
This automatic conversion of Reward points into airline miles may be deactivated at any time by the member through their personal ALL Accor account at all.accor.com. The member must log in and then click “MY LOYALTY & SUBSCRIPTIONS SPACE,” then “Use my points,” and then click “Deactivate automatic conversion” under “Our partners.”
Automatic conversion will no longer be offered for Qantas Frequent Flyer as of December 8, 2021.

3.2 Automatic conversion into airline miles with a threshold

Within these partnerships, ALL Accor allows partner loyalty cardholders to activate automatic conversion of their Reward points into airline miles from their personal ALL Accor account at all.accor.com. The member must log in and then click “MY LOYALTY & SUBSCRIPTIONS SPACE,” then “Use my points.” The member must then click “Automatically convert your points to the partner of your choice” under “Our partners.” The member must select the desired airline loyalty program from those offered and enter the requested information in the conversion request form. The information provided by the member in this form is the member’s sole responsibility.
Once automatic conversion to the member’s personal, named airline miles account has been activated, all Reward points available in the member’s ALL Accor account will be automatically transferred to the corresponding personal, named airline miles account once the threshold set out in the selected partner’s conversion table (see below) is reached, in multiples of such threshold. This includes Reward points accumulated prior to activation of automatic conversion.

Example: if the member has a balance of 8,500 Reward points prior to activating automatic conversion and activates automatic conversion for a partner whose threshold is 4,000 Reward points, 8,000 Reward points will be automatically transferred to the member’s personal, named airline miles account, without any action required from the member. The member will then have a balance of 500 Reward points in their ALL Accor account. This operation will be automatically repeated once the member reaches the 4,000 Reward points conversion threshold again.

For each of these airlines, the conversion tables and transfer thresholds are as follows:

4,000 Reward points = 2,000 miles / km / airline points:
Aeroplan (Air Canada), Asia Miles (Cathay Pacific), Club Premier (Aeroméxico), Etihad Guest (Etihad), Executive Club (British Airways), JAL MILEAGE BANK (Japan Airlines), KrisFlyer (Singapore Airlines), LifeMiles (Avianca Taca), LATAM Pass (Latam), Miles & Go (TAP Portugal), Miles&Smiles (Turkish Airlines), PhoenixMiles (Air China), Royal Orchid Plus (THAI Airways), SkyMiles (Delta Air Lines), SKYPASS (Korean Air), Skywards (Emirates Airlines), and Velocity Frequent Flyer (Virgin Australia).

2,000 Reward points = 1,000 miles / km / airline points:

• Flying Blue (Air France KLM): 2,000 Reward points = 1,000 miles.
• United MileagePlus® (United Airlines): 2,000 Reward points = 1,000 miles.
• Fortune Wings Club (Hainan Airlines): 2,000 Reward points = 1,000 Fortune Wings points, with a maximum annual conversion limit of 200,000 Reward points per member per year.
• Privilege Club (Qatar Airways): 2,000 Reward points = 1,000 miles.
   

2,000 Reward points = 1,300 miles / km / airline points:

• Finnair Plus (Finnair): 2,000 Reward points = 1,300 Avios.
   

3,000 Reward points = 3,000 miles / km / airline points:

• Iberia Plus (Iberia): 3,000 Reward points = 3,000 Avios points.
   

4,000 Reward points = 4,000 miles / km / airline points:

• Velocity Frequent Flyer (Virgin Australia): threshold of 4,000 Reward points = 4,000 Velocity points.
   

Other tables:

• PhoenixMiles (Air China): 4,000 Reward points = 3,200 miles.
• Sindbad (Oman Air): 4,000 Reward points = 1,500 miles.
• Volare (ITA Airways): 4,000 Reward points = 5,000 Volare points.
• Juneyao Air Club (Juneyao Airlines): 2,000 Reward points = 150 Juneyao Air Club points.
• Lotusmiles (Vietnam Airlines): 3,000 Reward points = 2,000 Lotusmiles.

For SkyMiles (Delta Air Lines), there is a maximum annual limit of 250,000 Reward points converted per year and per ALL Accor member.
Automatic conversion with a threshold is not available for Flying Blue (Air France/KLM) and Azul Fidelidade (Azul).

A participant in the partner’s loyalty program must be enrolled in the ALL Accor program before initiating the transfer. Transfers must be made to the relevant ALL Accor member’s personal, named account. It is not possible to link the same partner card to multiple ALL Accor accounts.
The participant is not authorized to convert airline miles into Reward points to a third party’s account. Transfers may take up to six (6) weeks to be credited to the recipient ALL Accor account. Once airline miles have been converted into Reward points, such Reward points will be subject to the terms and conditions of use of the ALL Accor loyalty program.

The participant is responsible for the information provided, and the request may be cancelled in the event of inconsistent information in the transfer field.
For participants with an active and compliant registration in Clube Smiles and/or holding Diamond status, the conversion ratio is 7,000 (seven thousand) Smiles miles for every 1,000 (one thousand) Reward Points.
For all other participants, the conversion ratio is 8,000 (eight thousand) Smiles miles for every 1,000 (one thousand) Reward Points.
The Participant must consult the official partnership page for information regarding the minimum conversion amount permitted and the eligible transfer multiples.

5.1 Cancellation of the request

Pursuant to Article 49 of Law No. 8,078/1990 (Brazilian Consumer Protection Code), applicable to contracts executed in a digital environment under Brazilian law, cancellation may be requested within seven (7) consecutive days, provided the points have not been used.
In the case of temporary offers, under item 6, cancellation of the transfer will result in non-receipt of any benefits linked to it, including, without limitation, bonus points and the granting of temporary status.
For ALL Signature club subscribers, cancellation of the transfer will result in non-receipt of the 10% (ten percent) bonus.
For these requests and any other questions, please contact Smiles Support.

Submitting a transfer request implies acceptance of and agreement to these Terms and the rules in force.
The partnership may be changed, suspended, or terminated at any time, without affecting transfers already completed.
Any campaigns or promotional offers related to the partnership may set forth specific conditions, deadlines, different conversion ratios, or additional benefits. In such cases, the applicable rules shall be those set out in the relevant terms and conditions of the then-current offer, which shall prevail for the duration of the campaign, without prejudice to the general conditions of these Terms.
In the event of conflict, the official rules of each Loyalty Program shall prevail.

Personal data will be processed in accordance with Law No. 13,709/2018 (LGPD), exclusively to operationalize the partnership.
The Programs shall not be liable for third-party failures, temporary unavailability, incorrect information provided by the Participant, or events of force majeure or fortuitous events.
Transfers may be suspended or cancelled in the event of indications of fraud or breach of the rules, and additional documentation may be requested.
The Programs may place a preventive hold on the account for investigation.
If an irregularity is confirmed, miles and points may be cancelled without compensation.
Any waiver or tolerance shall not constitute a waiver of rights. If any provision is deemed invalid, the remaining provisions shall remain in full force and effect.