GENERAL TERMS AND CONDITIONS RELATED TO THE PARTNERSHIP WITH ECTORPARKING

 The distribution channel available for booking to ALL members is as follows:

 Website: https://www.ectorparking.com/fr/partenaires/all-accor and mobile app

 2.1 Accumulation of Reward Points for an order placed on the Partner's Website

 ALL Members accrue 3 Reward Points for every 1 (one) Euro spent when placing an order on the Partner's Website. The amount taken into account for calculating the number of Reward Points accrued by a Member is the total amount in Euros, excluding VAT, paid by the Member to Ector, including shipping and service fees.

In order to be credited with Reward points related to a purchase on the Ector website reserved for ALL members, the ALL card number must be mentioned in the personal information of the account created on the Ector website reserved for ALL members. The ALL card must be valid.

2.2 Discount on the public prices of Products displayed by Ector on https://www.ectorparking.com/fr/partenaires/all-accor 

Ector undertakes to grant ALL Members a tariff discount of a minimum of 5% (five percent) for Classic members, 10% (ten percent) for Silver members, 12% (twelve percent) for Gold members, and 15% (fifteen percent) for Platinum members on car wash services compared to the public prices displayed on the Website https://www.ectorparking.com/fr/partenaires/all-accor . This discount is valid only for orders placed on the Partner's Website. Ector is solely responsible for this tariff discount and bears sole financial responsibility for it.

2.3 Status Match on Ector's loyalty program

ALL members will benefit from a status match to the Ector loyalty program from their first order on https://www.ectorparking.com/fr/partenaires/all-accor , allowing them to accumulate cashback in a prize pool with each order at a reward rate of 1.5% (one and a half percent) of the invoice amount for Ector Bronze members, 2.5% (two and a half percent) for Ector Silver members, 4% (four percent) for Ector Gold members, and 5% (five percent) for Ector Platinum members. Upon their first order, ALL Classic members will be assigned Ector Bronze status, ALL Silver members will be assigned Ector Silver status, ALL Gold members will be assigned Ector Gold status, ALL Platinum, Diamond and higher status members will be assigned Ector Platinum status.

2.4 Other benefits

ALL members benefit from complimentary cancellation insurance for any order and will receive a complimentary bottle of water in their vehicle upon return. Diamond members will benefit from VIP access (chauffeured by a VIP valet from the top 10 highest-rated valets) and guaranteed availability for any validated booking made up to 6:30 PM (eighteen thirty) the day before the desired departure.

 3. Customer Service and Complaints with the Partner

 3.1 Complaints regarding orders

 Under the Agreement, Ector shall provide Customer Service concerning Complaints related to orders placed on the Partner's Website, in accordance with its general terms and conditions of sale, as well as those concerning the operation of the Website https://www.ectorparking.com/fr/partenaires/all-accor . To this end, Ector undertakes to communicate on the Website https://www.ectorparking.com/fr/partenaires/all-accor the telephone numbers and email addresses to which ALL Members may send their Complaints.

 3.2 Earning Reward points

 If a member finds that their Reward points have not been credited within a maximum of 6 weeks following their purchase on the Ector website reserved for ALL members, they may file a complaint by filling out the complaint form available on the website: all.accor.com, in which they explain the subject of their complaint and to which they must attach their supporting documents, within 6 months following the purchase date. In order for Reward points to be credited, the invoice corresponding to the complaint must imperatively be issued in the name of the ALL card member.

 4. Ordering on the Ector online website reserved for ALL members

 You can place an order if you are at least 18 years old. The ordering procedure includes the following steps:

1.  visit the Ector online website reserved for ALL members;
2.  add the service you wish to purchase to your cart;
3.  create an account on the Ector website reserved for ALL members;
4.  obligatorily enter your first name, last name, email address, and ALL card number;
5.  enter your contact details;
6.  confirm or enter your billing address;
7.  indicate that you accept the terms and conditions;
8.  before submitting your order and making payment, you will have the opportunity to review your selection again, and verify the total price of your order, including service fees.
9.  Once your booking has been submitted, Ector will send you an email confirming receipt of your booking.