ALL PLUS ibis GENERAL TERMS & CONDITIONS OF SUBSCRIPTION

1.1.             Purpose

The ALL PLUS ibis Subscription programme is a service provided by ACCOR SA, an incorporated company, registered in the Trade and Companies Register in Nanterre under number 602 036 444, whose registered office is located at 82, Rue Henri Farman, 92130 Issy-les-Moulineaux, France. The Subscription offers exclusive benefits to Subscribers during their stays at participating Hotels operated by ACCOR.

These Terms and Conditions (hereinafter the “GTC”) apply exclusively to the ALL PLUS ibis Subscription and govern the relationship between ACCOR and each Subscriber.

The applicable GTC are those in effect on the date of the day of Subscription.

1.2.            Definitions

For the purpose of these GTC:

• ACCOR : the company ACCOR SA and its affiliated entities operating the Subscription.
• Member : ALL Accor loyalty programme member.
• Subscriber : a natural person subscribing to the ALL PLUS ibis Subscription
• Membership : ALL Accor loyalty programme membership.
• Subscription : ALL PLUS ibis Subscription programme entitling the Subscriber to preferential rates and benefits.
• Hotels : Participating ACCOR hotels worldwide under the brands eligible for the Subscription, subject to exceptions described in this document.

1.3.            Nominal and Non-transferability

Each Subscription is linked nominally and exclusively to a unique ALL Membership account. The Subscription is strictly personal, non-transferable, cannot be sold, loaned, assigned, or used by any third party.

The Subscription does not constitute a means of payment nor guarantee any booking or reservation by itself.

2.1.            Eligibility

To subscribe to the ALL PLUS ibis Subscription, an individual must be:

• Legally capable; and
• A valid Member of the ALL Accor loyalty programme.

Only one ALL PLUS ibis Subscription can be held per ALL Accor Membership account.

2.2.           Subscription Registration

• Each Subscriber must register using a unique email address linked to their ALL Accor Membership account.
• Natural persons not acting in the context of a professional activity do not hold a VAT number (intra-community or European Union VAT). Therefore, French VAT will be invoiced on the Subscription price regardless of their country of residence.
• Upon payment approval, Subscription confirmation and details will be sent by email no later than one (1) day thereafter.
• The Subscription is digital; no physical card or media is provided.
• Subscription duration is 12 consecutive months from the date of acceptance by ACCOR.

Renewing Subscribers will retain their existing Subscription credentials without issuance of new ones

3.1.            Subscription Benefits

By subscribing, Subscribers gain access to preferential rates when booking a participating Hotels as per article 3.5 through all.accor.com website or ALL.com app:

• 15% discount over the best public rate of the day at the participating Hotels within the participating brands:  
  • Ibis
  • ibis Styles
  •  ibis budget

• Discounts available up to two rooms booked in the same reservation (same hotel and dates), provided the Subscriber stays in one of those two rooms.
• A credit of 10 Status Nights on the ALL Accor Membership account, within 24 hours of Subscription confirmation or renewal subject to the provisions of Article 4.2.
• Guaranteed room availability up to 2 days before arrival (see Article 3.4.).
• A premium customer service hotline available to Subscribers (see Chapter 7).

3.2.           Access to ALL Accor Loyalty Programme Benefits

Subscribers retain full access to the benefits associated with their current Membership status. This includes privileges such as Suite Night Upgrades and complimentary breakfast, subject to the eligibility criteria of their Membership tier.

Please note that the ALL PLUS ibis dedicated preferential rates cannot be combined with the ALL Accor Member rate, since Subscribers already receive exclusive discounted pricing via this Subscription.

All other terms and conditions of the ALL Accor loyalty programme continue to apply fully to these benefits.

3.3.           Use of Benefits and Booking Conditions

• Subscribers must provide their Subscription number when making bookings and present it upon arrival.
• The Subscription must remain valid for the entirety of the stay for benefits to apply.
• The ALL PLUS ibis preferential rates are applicable to room-only, room with breakfast, and half-board rate plans. These preferential rates do not apply to all-inclusive rate plans unless the all-inclusive offer is explicitly stated and confirmed on the reservation.
• The ALL PLUS ibis preferential rates cannot be combined with other discounts or promotions, including ALL Accor member rates, unless explicitly stated otherwise in promotional offers.
• The guaranteed room availability applies as per defined terms (see “article 3.4).

3.4.          Guarantee of an available room conditions

The Guarantee of an available room 2 days before arrival is subjected to the following conditions:

• This guarantee covers the availability of a room but does not guarantee a specific type or category of room.
• The Subscriber must explicitly request the room availability guarantee at the time the reservation is made. The reservation must be made at least two full days before the arrival date and before 12:00 PM (local hotel time) on the day of booking.
• Minimum stay for certain properties: For hotels classified as ‘resorts,’ as well as Thalassa Sea & Spa, and Adagio Original, Adagio Access, and Adagio Premium establishments, this guarantee applies only to stays of seven consecutive nights or more.
• The guarantee applies exclusively to bookings made through Accor’s official distribution channels: all.accor.com website, app and Customer Care.
• This benefit is not cumulable with the preferential rates of ALL PLUS ibis; discounted, promotional, or package rates are excluded.
• The guarantee covers only one room per booking — specifically, the Subscriber’s room. For reservations including multiple rooms, the guarantee applies solely to the Subscriber’s room and not to additional rooms.
• Should the hotel be unable to honour this availability guarantee, they may propose to relocate the Subscriber, fully or partially for the stay, to another Hotel of equivalent category or provide a service of equivalent value — in such case, the Subscriber can be relocated only with his prior agreement. The original hotel will cover any reasonable expenses related to the relocation, including any additional room rate costs, transport, and one phone call. All accommodation costs for the affected night(s), including the Subscriber’s original payment and any additional charges reimbursed by the hotel, qualify for Reward points and count towards Status Nights in the loyalty programme.
• This guarantee applies only to hotels participating in the ALL PLUS ibis programme, as specified in Article 3.1 of the GTC. The guarantee does not apply on certain restricted or blackout dates, that can be consulted on the official calendar of unavailable dates at: https://all.accor.com/loyalty-program/bod/index.fr.shtml.

For any claim or dispute relating to preferential rates or benefits, Subscribers may contact ACCOR Customer Care.

3.5.           Participating Hotels and Exceptions

• The Subscription applies to ACCOR brands listed above except for Hotels explicitly excluded as published and regularly updated on ACCOR’s official website: https://all.accor.com/a/en/information/all-plus-hotels-exception.html 
• Due to exceptional events, Loyalty and Subscription benefits may not be valid at specific Hotels during block-out dates. These dates and affected Hotels are published and updated regularly on ACCOR’s official block-out dates webpage: https://all.accor.com/loyalty-program/bod/index.en.shtml
• The Subscriber may no longer access the benefits provided by its Subscription at a particular hotel when the hotel in which they wish to stay has left the network or ended its participation the ALL Accor loyalty programme.

3.6.           Modification of the GTC

ACCOR reserves the right to amend, update, or modify the Subscription benefits, participating Hotels, and all related provisions of the GTC at any time and at its sole discretion. Subscribers will be informed of any material changes by email. Continued use of the Subscription following such notification shall constitute acceptance of the updated GTC.

4.1.           Compatibility with Other Programmes

• The ALL PLUS ibis Subscription is compatible with ACCOR’s ALL PLUS Voyageur, ALL Signature, and ALL PLUS China subscription programmes.
• It is not compatible with ACCOR Plus card programmes until 1 October 2025, after which compatibility and cumulation of benefits will apply.
• ACCOR reserves the right to amend compatibility conditions without prior notice at its sole discretion.

4.2.          Limit of Status Nights stacking

When a Subscriber receives bonus Status Nights for subscribing to or renewing any Accor subscription programme, there is a maximum limit of 30 bonus Status Nights that can be credited across all the Member's subscriptions combined (ALL PLUS ibis, ALL PLUS Voyageur, Accor Plus, All Plus China). Only up to 30 bonus Status Nights will be counted towards the Member’s annual Status Nights balance.

This limit applies solely to bonus Status Nights awarded for subscriptions and does not affect Status Nights earned from actual stays or other activities while using the subscription

The data collected during Membership is processed by ACCOR SA, data controller, whose head office is located at 82 Rue Henri Farman, 92130 Issy-les-Moulineaux, France, to fulfil these GTC and, on the basis of legitimate interest, for its marketing activities (including targeted marketing campaigns).

The data is communicated to the legal entities of the ACCOR group in charge of operating the present Subscription Programme, as well as to their service providers.

The data may also be disclosed to contractual partners (hotels) so that subscribers can fully enjoy the offers provided by these partners. Subscribers’ data will be processed and protected as described in the Personal Data Protection Charter, available from the “Personal Data” tab at https://all.accor.com/a/en/information/data-protection.html  

Depending on the circumstances, Subscribers’ data may be transmitted for the mentioned purposes to countries that do not have an adequate level of protection.

Consequently, appropriate and adapted guarantees are put in place, a copy of which may be requested by Subscribers.

On the basis of its legitimate interest, ACCOR also processes personal data with the aim of detecting and managing anomalies, including fraud, which may occur when a Subscribers joins or during the execution the Subscription. The data collected in this context is sent to personnel authorized by ACCOR, its service providers and, if necessary, the manager of the Hotel affected by an anomaly. Subscribers are informed by email of any detected anomalies concerning them.

In accordance with the provisions of the law of 6 January 1978, Subscribers have a right to access, query and rectify data concerning them, as well as the right to oppose for legitimate reasons to their personal data being processed, and the right to oppose their data being used for promotional purposes, particularly commercial promotion.

Subscribers may exercise their rights by writing to data.privacy@accor.com. Subscribers also have the right to file a complaint with a supervisory authority. 

6.1.               Right of Withdrawal for Subscribers

• Pursuant to Article L.221-18 of the French Consumer Code, Subscribers subscribing online via ACCOR’s website or app have a 14-calendar-day right of withdrawal from the date of subscription, provided they have not accessed Subscription benefits.
• Withdrawal may be exercised by submitting the withdrawal form online via the website’s “Assistance”, “Subscriptions cards” section or by contacting the Customer Care service:

6.2.              Voluntary Termination

• Subscribers may terminate their Subscription anytime by contacting ACCOR customer support (see Article 7).
• No partial or full refund will be granted on voluntary termination regardless of Subscription usage.

6.3.              Termination by ACCOR

• ACCOR may suspend or terminate Subscriptions immediately without prior notice or compensation in cases of breach, misuse, or fraud.
• Termination does not prevent ACCOR’s right to pursue compensation or claims under Article 1226 of the French Civil Code.

7.1.         Dedicated Subscriber Support

Subscribers can contact Customer Care for assistance by the online contact form on www.all.accor.com under “Assistance” section; or by telephone, using the dedicated Customer Care numbers:

• United Kingdom : +44 20 3467 9987
• Europe : +33 1 56 20 29 29
• North America : +1 877 740 0936
• South America: +55 11 5582 6522
• Africa and Middle East: +33 1 49 60 22 22
• Australia and Asia: +61 8 8461 4724

8.1.               Acceptance of Terms

Subscription payment and use imply full acceptance of these GTC by the Subscriber.

8.2.              Applicable Law and Jurisdiction

The GTC are governed by French law, without hindering the mandatory protective provisions that may be applicable in the country of residence of the Subscriber concerned.

In the event of any dispute or litigation arising between a Subscriber and ACCOR in connection with these GTC, the parties shall agree to seek an amicable settlement as a matter of priority, by resorting to a conventional mediation procedure or any other method of dispute resolution, under the conditions provided for by the applicable law.

After contacting Accor’s customer service team via the “Support” section at all.accor.com to try and resolve the dispute amicably, and in the event that a negative response or no response is received within sixty (60) days of the claim, Subscribers may engage the relevant mediation service: Médiateur du Tourisme et du Voyage – CS 30958 – 75383 PARIS CEDEX 08.

Referral to the Mediator can be done within twelve (12) months after the first claim. The Mediator’s referral form is available from the following link: https://cloud7.eudonet.com/Specif/EUDO_03874/FormulaireDossierLitiges/index.aspx

The Subscriber is also advised of the availability of a European Online Dispute Resolution (“ODR”) Platform to which they may refer the matter. The Subscriber can access it at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.

In the event of a dispute within an establishment located in Portugal, which could not be settled by the establishment concerned or by customer service, the Subscriber is invited to file a complaint on the complaints platform provided for this purpose and available on the presentation page of the relevant establishment and accessible from the following link: http://www.livroreclamacoes.pt.

The Subscriber remains free to agree or disagree to engage in mediation and, if the event mediation is used, each party is free to accept or refuse the solution proposed by the mediator.

Where an amicable settlement between ACCOR and the Subscriber is not reached, said dispute or litigation shall be submitted to the competent courts of Paris.

End of the General Terms & Conditions of Subscription ALL PLUS ibis.