Mövenpick Resort Khao Yai 5 stars

Dear Mr. Ian, Thank you very much for your wonderful feedback and for returning to stay with us once again. We are truly delighted to know that our idyllic location, magnificent grounds, comfortable accommodation, food, and service continue to make your visits so relaxing. It is especially rewarding to hear that you consider us one of the most relaxing places you visit. We sincerely appreciate your kind recognition of our team and are pleased that you enjoyed the welcome amenity and the recognition provided as an ALL Accor Platinum member. We also apologize for the inconvenience with the air-conditioning and Wi-Fi connection. We understand how important both are for a comfortable stay, and your comments have been shared with the relevant teams for further investigation and improvement. Thank you again for your continued loyalty and for taking the time to share your experience. We look forward to welcoming you back for your next relaxing escape. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Ms. Fatima, Thank you very much for taking the time to share your detailed feedback with us. We are delighted to know that you enjoyed your stay and appreciated our location, cleanliness, Wi-Fi, sustainability efforts, and especially the service provided by our team. We are particularly pleased to hear that our team member at check-in made a positive impression and contributed to your satisfaction. Although you could not recall his name, we will certainly share your kind feedback with our team. We also appreciate your suggestion regarding carpet flooring in the room. Your preference has been noted and will be shared with the relevant team for consideration. Thank you once again for recommending us to your family and friends and for being a valued ALL – Accor Live Limitless member. We hope to have the pleasure of welcoming you and your family back for another enjoyable stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Pawinee, Thank you very much for taking the time to share your lovely feedback with us. We’re delighted to hear that you enjoyed the atmosphere and found the bed comfortable. We’re especially happy to know that you enjoyed the anniversary amenity and room arrangement. It was our pleasure to help make your celebration a little more special, and we’re glad it brought you happiness. We’re sorry, however, that noise from the walkway affected your stay. We understand how important a quiet and restful environment is, and we appreciate you bringing this to our attention. We will share your feedback with the relevant team as we continue looking for ways to improve our guests’ comfort. Thank you again for your kind words and valuable feedback. We hope to have the pleasure of welcoming you back for another relaxing and memorable stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Piyavat, Thank you for taking the time to share your detailed feedback with us. We’re pleased to hear that you enjoyed your stay overall, especially the beautiful property and views, spacious and comfortable room, and the quality of our food. We’re also very happy to know that Khun Heng, our Muay Thai trainer, made a positive impression. We’ll be sure to share your kind words with him. At the same time, we sincerely apologize for the issues you experienced. Finding black mold in the shower area is certainly not acceptable, and we understand your disappointment. We have shared your feedback with our Housekeeping and Maintenance teams so that the area can be thoroughly inspected and the necessary action taken. We’re also sorry that the BBQ pork ribs and the French fries were not served at the right temperature. While we’re glad you enjoyed the taste, food should always be served hot and to the standard our guests expect. Your comments have been shared with our Food & Beverage team for follow-up. Thank you again for your honest feedback and for your continued support as an ALL Accor Gold member. We hope to have the pleasure of welcoming you back for an even better experience next time. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai