Dear Khun Panu, Thank you for taking the time to share your detailed feedback following your recent stay with us. We sincerely appreciate your kind recognition of our team's friendliness and dedication. However, we are truly sorry that several aspects of your experience did not meet your expectations. Please accept our sincere apologies regarding the food quality at Beer Garden, particularly the Mixed Sausage Platter and Shrimp Fried Rice. We understand your disappointment, especially as you were dining with your parents, and regret that the quality of the dishes fell short of our standards. Regarding the discrepancy between the menu price and the amount charged for the Shrimp Fried Rice, we sincerely apologize for the inconvenience and frustration this caused. We fully understand your concern and agree that menu prices should be accurate and transparent to our guests. We will bring this matter to the attention of our management and Food & Beverage teams for an immediate review. We have also noted your comments regarding the breakfast salad dressing station, the condition of some equipment, the welcome amenities, and the fitness centre. Your feedback is valuable in helping us identify areas that require further attention and improvement. Please be assured that all your comments will be shared with the relevant departments for thorough review and appropriate follow-up. Once again, we sincerely apologize for the disappointing aspects of your stay and appreciate your honest feedback. We hope to have another opportunity to restore your confidence in Mövenpick Resort Khaoyai and provide you with the quality of experience you rightfully expect from us. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai,

Dear Mr.Avinash, Thank you very much for sharing your wonderful feedback. We are delighted to hear that you enjoyed your first visit to Khao Yai and appreciated the beautiful natural surroundings, mountain views, and greenery. It is especially rewarding to know that our team made your stay memorable through their warm hospitality and thoughtful arrangements for vegetarian dining. We sincerely appreciate your constructive comments regarding the property's maintenance, cleanliness, carpets in the lift area, and Wi-Fi connection speed. Please rest assured that we take your feedback seriously and will share it with the relevant departments for further review and improvement. Your kind recognition of our team's efforts means a great deal to us. Thank you for choosing Mövenpick Resort Khaoyai, and for your continued support as an ALL Platinum member. We truly look forward to welcoming you back to Mövenpick Resort Khaoyai for another wonderful and relaxing experience! Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai,

Dear Khun Thitimaporn, Thank you very much for sharing your feedback and for your generous rating. We are delighted to know that your overall stay met your expectations and that you enjoyed the hospitality of our team, as well as the various facilities and services offered at our resort. At the same time, please accept our sincere apologies for the inconvenience caused by the missing hairdryer and the telephone not being in working condition in your room. We understand that these essential amenities are important for your comfort and convenience. Your comments have been shared with our Housekeeping and Engineering teams to ensure that room amenities and facilities are properly checked and maintained before each guest's arrival. We truly appreciate your valuable feedback and your continued support as an ALL Accor Classic member. Thank you once again for choosing to stay with us. We look forward to welcoming you and your family back for another pleasant and seamless experience. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai,

Dear Mr. David, Thank you for taking the time to share your detailed feedback following your recent family stay with us. First and foremost, please accept our sincere apologies that your experience did not fully reflect the five-star standards and level of hospitality we strive to deliver. While we are pleased to know that you found our villa comfortable and our team friendly, we deeply regret the various service shortcomings that affected your overall experience. We are particularly concerned to learn about the communication difficulties during check-in and check-out, as well as the repeated lack of follow-up on your requests. We fully understand how frustrating it must have been to contact our team several times for updates regarding the baby cot, pool lighting, and dinner order confirmation. This is certainly not the level of service we aim to provide. Your comments have been shared with the relevant department heads to reinforce the importance of effective communication, timely follow-up, and accountability in handling guest requests. We also regret that the explanation of our ALL Accor loyalty programme during check-in felt too persistent. Our intention is always to introduce the benefits of the programme in a helpful and informative manner, without making our guests feel pressured. We will address this with our Front Office team to ensure a more appropriate approach. Furthermore, we appreciate your feedback regarding the villa amenities, cleanliness, replenishment of towels and tissue paper, dining experience, and Wi-Fi connection. These comments are valuable in helping us identify areas where greater attention and improvement are needed. Thank you once again for your honest feedback. We sincerely hope you will consider giving us another opportunity to restore your confidence and provide you with the exceptional hospitality that defines our resort. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai,

Dear Khun Nittaya, Thank you very much for your wonderful review and for awarding us a perfect score. We are delighted to know that you had such an exceptional stay with us. It is especially rewarding to hear that our team made a great first impression from the moment of your arrival. We are pleased that you enjoyed the spacious accommodation, European-inspired décor, comfortable bed and pillows, and relaxing bathroom facilities. Your kind compliments about our team's friendliness and helpfulness are truly appreciated. At the same time, we sincerely appreciate your feedback regarding the taste of the food, particularly the Thai clear soup. Please accept our apologies that the dining experience did not fully meet your expectations. Your comments have been shared with our Culinary team for review and improvement, as we continuously strive to enhance the quality and flavors of our dishes. Thank you once again for your generous recommendation and for sharing your experience with us. We truly look forward to welcoming you back for another wonderful and memorable stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai,

Dear Khun Patchariporn, Thank you for taking the time to share your feedback with us. We are pleased to know that you enjoyed the food and appreciated certain aspects of your stay. However, we sincerely regret that your overall experience did not meet your expectations, particularly regarding the service provided by our team. Please accept our sincere apologies for the disappointment and inconvenience you experienced. While we appreciate that you had the opportunity to discuss your concerns with our management team during your stay, we understand that an apology alone may not fully address your disappointment. Your comments regarding our team, accommodation, cleanliness, and concierge service have been taken seriously and shared with the respective department heads for further review and necessary improvement. We are committed to addressing these concerns and ensuring that our service standards consistently reflect the level of hospitality our guests deserve. As a valued ALL Accor Gold member, your satisfaction and loyalty are very important to us. We truly regret that we fell short of your expectations on this occasion. Thank you once again for your honest feedback. We sincerely hope you will give us another opportunity to restore your confidence in our service and provide you with the enjoyable experience you deserve. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai,

Dear Khun Pawina, Thank you very much for sharing your detailed feedback and for choosing Mövenpick Resort Khao Yai for your stay. We are delighted to hear that our team’s warm hospitality made you feel comfortable and that you enjoyed the convenient booking experience through the ALL Accor app, as well as our breakfast selection. However, we sincerely apologize for the technical issues you encountered in your room, particularly the disconnected telephone and the main light that could not be switched off. We understand how disruptive it must have been to require repeated technical assistance during the night, and we regret the inconvenience this caused. Your feedback will be shared with our engineering team for further review and to help prevent similar issues in the future. We also appreciate your comments regarding the live music arrangements. We understand that you had contacted our reception team in advance and were looking forward to enjoying the live band during your visit. We are sorry that the performance did not take place as you had anticipated, and we regret any disappointment this may have caused. Thank you for recognizing our team’s service and for giving us the opportunity to improve. We truly value your support as an ALL Accor Classic member and look forward to welcoming you back for a more seamless and enjoyable experience. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai,

Dear Khun Kanyakorn, Thank you for sharing your feedback and for recommending our hotel. We are pleased to hear that you enjoyed the beautiful views and were satisfied with the standard of service provided by our team. We also appreciate your ratings and valuable feedback regarding your booking experience, arrival, breakfast, and overall service. Your comments are important to us and help us identify opportunities to further enhance our guest experience. Thank you for your support as an ALL Accor Classic member. We look forward to welcoming you and your family back for another relaxing and enjoyable stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Rachaneeporn, Thank you for sharing your detailed feedback. We are delighted to hear that you enjoyed the stunning balcony view, delicious breakfast, and excellent service provided by our team. We also sincerely appreciate your loyalty as an ALL Accor Gold member. We apologize for the dust in your room and appreciate your suggestion regarding in-room coffee machines. Your comments on improving the egg station ordering process and providing clearer halal food labels or a dedicated halal section are also well noted. We will share these valuable suggestions with the relevant departments for further consideration. Furthermore, we regret that the Wi-Fi speed, welcome drink, and fitness centre did not fully meet your expectations. Please be assured that your feedback is important to us as we continuously strive to improve our facilities and services. Thank you once again for your valuable comments and recommendation. We truly appreciate your support and look forward to welcoming you back for an even more enjoyable stay in the future. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Tung F. H., Thank you very much for your perfect rating and for choosing to stay with us. We are delighted to know that you had a wonderful experience at our hotel. Your support and appreciation mean a great deal to our team and motivate us to continue delivering exceptional hospitality and memorable experiences. We look forward to welcoming you back to Mövenpick Resort Khao Yai for another fantastic stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai,

Dear Khun Ingruedee, Thank you for sharing your feedback and for choosing to stay with us. We are delighted to hear that you and your family had a relaxing stay and enjoyed the beauty of our hotel and accommodation. However, we sincerely apologize that the cleanliness of your room did not meet your expectations. Please rest assured that your comments are important to us and will be shared with our housekeeping team to reinforce our cleaning standards and ensure a more thorough and consistent experience for our guests. As a valued ALL Accor Platinum member, we truly appreciate your loyalty and constructive feedback. We look forward to welcoming you and your family back for an even more comfortable and memorable stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Voraparn, Thank you for sharing your wonderful feedback and for giving us such a high rating. We are delighted to know that you had a comfortable stay with your family and were pleased with our services and support, especially the assistance provided by Ms. Rene. Your kind recognition will certainly be shared with her and our team. We also appreciate your valuable suggestion regarding ease of access. Your feedback is important to us and helps us identify areas where we can further improve our guests’ experience. Thank you for your loyalty as an ALL Accor Gold member. We truly appreciate your recommendation and look forward to welcoming you and your family back for another enjoyable stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Ms.C., Thank you for your wonderful review and perfect score. We are truly delighted to hear that you and your mother had such a relaxing and memorable stay with us. It is a pleasure to know that you enjoyed the room upgrade, our excellent food, and the beautiful surroundings that made your experience feel so enchanting. We are especially pleased that the cleanliness of your room and the warm hospitality of our team contributed to making your stay unforgettable. Your kind words are a great source of encouragement for our entire team. We sincerely appreciate your recommendation and look forward to welcoming you and your mother back for another exceptional and enchanting experience. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Kultida, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you appreciated our hotel’s beautiful surroundings and stylish room design. However, we sincerely regret that our service did not meet your expectations, particularly regarding the warmth of our welcome, attentiveness, and recognition of your ALL Accor Platinum membership. Please accept our apologies for the shortcomings you experienced during your stay. Your comments regarding the need for a friendlier, more proactive approach from our team are well noted and will be shared with the relevant departments to help us improve our service standards and create a more welcoming experience for our guests. We truly value your loyalty as an ALL Accor Platinum member and appreciate your feedback, which helps us identify areas where we need to improve. We hope to have the opportunity to welcome you back and provide you with the attentive and heartfelt service you rightfully expect. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Sirinart, Thank you for sharing your feedback and for choosing to stay with us on your family trip. We are delighted to hear that you enjoyed our service and beautiful scenery, and that you found our hotel a relaxing place to stay. Your kind comments and support as an ALL Accor Gold member are greatly appreciated. We also appreciate your valuable suggestion regarding Wi-Fi connection speed. Your feedback is important to us, and we will share it with our team as we continue to improve our facilities and guest experience. Thank you once again for your review. We look forward to welcoming you and your family back for another relaxing and enjoyable stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Panuwan, Thank you for sharing your feedback and for choosing Mövenpick Resort Khao Yai for your family getaway. We are pleased to hear that you enjoyed the atmosphere of our resort and appreciated the friendliness of our team. However, we sincerely apologize that the cleanliness of the floor did not meet your expectations. We also appreciate your feedback regarding the Secret Tower clue, and we understand that family activities should be enjoyable and accessible for children. Your suggestions will be shared with the relevant teams for further consideration. Additionally, we regret the inconvenience caused by the Wi-Fi security warning and connection issues. We will share your comments with our team for review and improvement. Thank you for your valuable feedback as an ALL Accor Gold member. We hope to have the opportunity to welcome you and your family back for a more enjoyable and seamless stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Suchada, Thank you so much for your wonderful review and perfect scores. We are delighted to hear that you and your child had such a memorable stay with us and enjoyed every aspect of your experience, especially our comfortable rooms, attentive service, and swimming pool. It is particularly rewarding to know that your child had so much fun in the pool and that the peaceful weekday atmosphere made your stay even more enjoyable. Your kind words are a great encouragement to our entire team and inspire us to continue creating exceptional experiences for our guests. Thank you once again for recommending our resort. We look forward to welcoming you and your child back for another relaxing and enjoyable family getaway. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Mr.T., Thank you for sharing such a detailed and thoughtful review of your stay at Mövenpick Resort Khao Yai. We are delighted to hear that you enjoyed the beautiful scenery, spacious and well-maintained accommodation, and the facilities throughout the resort. Your kind recognition of our security team, golf cart drivers, and housekeeping colleagues means a great deal to us. We will be sure to share your compliments with the team, as feedback like yours is a wonderful encouragement to everyone. We are also pleased that you appreciated our breakfast selection, family-friendly facilities, and sustainability initiatives. Thank you as well for your valuable suggestions regarding accessibility and in-room filtered drinking water. Your feedback is important to us as we continuously look for ways to improve our guests’ experience. Although our location may require a little extra travel, we are truly grateful that the overall experience made your journey worthwhile and inspired you to consider returning. We look forward to welcoming you and your family back for another memorable stay at Mövenpick Resort Khao Yai. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Mr. Daniel, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our beautiful surroundings, found our booking process convenient, and appreciated the warm welcome from our reception team. However, we sincerely apologize for the disappointment regarding the welcome drink arrangements and for the maintenance and cleanliness issues you encountered with the toilet seat and elevator carpet. We understand that these details are important to your overall comfort, and we will share your comments with the relevant teams for follow-up and improvement. As a valued ALL Accor Gold member, we truly appreciate your loyalty and are grateful for your constructive feedback. We are delighted to know that, despite these concerns, you are considering returning to our resort. We look forward to welcoming you back and providing you with an even more comfortable and enjoyable experience. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai