Fairmont Sonoma Mission Inn & Spa 5 stars

Customer review rating (ALL Rating) 4.3/5 1,435 reviews

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Fairmont Sonoma Mission Inn & Spa - Image 1
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Fairmont Sonoma Mission Inn & Spa - Image 4
100 Boyes Blvd, 95476 SONOMA, United States

Description

Hotel extras

  • In the heart of Sonoma wine country, surrounded by vineyards and more than 400 wineries

  • Exceptional fine-dining restaurant and bars highlighting seasonal ingredients and local wine

  • Luxury spa with indoor and outdoor geothermal pools and restorative grape-derived treatments

  • Exclusive access to Sonoma Golf Club's 18-hole course, bordered by rolling hills & vineyards

  • High speed internet throughout the resort, room service available daily, and pet friendly

Our accommodation(s)

Hotel location

Fairmont Sonoma Mission Inn & Spa

100 Boyes Blvd
95476 SONOMA
United States

GPS:38.312967, -122.48246

Telephone
Fax +1 707-938-4250

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,435 reviews

Customer review rating 3.0/5

Hadassa L. Business - Confirmed reviews ALL

I expected a higher level of accommodations from the Fairmont Sonoma, especially given the location and brand positioning in wine country. Unfortunately, the room itself felt quite dated. The carpet was old and had a noticeable moldy smell, which for me was the biggest downside of the stay. The bathroom also felt overdue for renovation. The complimentary bottle of wine was a nice touch, although it felt odd that basic bottled water was only available upon request. I was able to get water from the lobby at no charge, but for this category of hotel, complimentary in-room water should be standard. The food at both the lobby bar and conference catering was good, but not at the level I would expect from a Fairmont property in Sonoma. Service overall was friendly when asked, but rarely proactive. One small example: I was heading upstairs in heels to a conference event and two front desk attendants nearby did not offer assistance, despite seeing me carrying items and navigating the stairs. Similarly, the lobby bar service was adequate, but lacked the attentiveness and polish expected at this price point. Overall, the property has potential and the staff was pleasant, but the rooms and service experience did not align with the premium positioning or expectations associated with Fairmont Sonoma.

Dear Hadassa L., Thank you for taking the time to share your feedback. While I’m pleased to hear you enjoyed aspects of your stay, I sincerely apologize that the condition of the room and overall service experience did not meet the expectations you had for Fairmont Sonoma Mission Inn & Spa. Your comments regarding the dated guest room, odor concerns, and lack of proactive service have been shared with our leadership team, as these are areas we are actively focused on improving. We truly appreciate your candid feedback and hope to have the opportunity to provide you with a more elevated experience in the future. Warm regards, Bailey Rodden Director of Guest Experience

Customer review rating 3.0/5

Jeff W. Couples - Confirmed reviews ALL

Not as good as last year. Bugs in the room, not as clean, and laundry service late (1 hour past the window, so 7p, and only after I went to lobby to track it down) and missing an item even though no one mentioned it and I was still charged. Unacceptable.

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the bugs in the room as well as your laundry experience. Your comments are important to us. Please know that we strive to maintain our standards, and your concerns will be taken into consideration. Thank you for your understanding, and we hope to welcome you back for a more enjoyable stay. Best regards, Sandra Daddario Director of Housekeeping Fairmont Sonoma Mission Inn & Spa

Customer review rating 3.5/5

Adam S. Business - Confirmed reviews ALL

Of you are off property getting someone on the phone there is impossible. I suggest you call the hotel and try it yourself. Property needs a facelift. Make the grounds non-smoking. Restaurant prices are offensive as is the $59 resort fee.

Dear Adam S., Thank you for sharing your feedback. We regret that you experienced difficulties in reaching us during your time away from the property. Your comments regarding the condition of our grounds and the pricing structure will be taken into account as we continually strive to improve our services. Regards, Bailey Rodden Director of Guest Experience

Customer review rating 5.0/5

Jennifer S. Couples - Confirmed reviews ALL

Great fun

Dear Ms. S., Thank you very much for taking the time to share your great experience at Fairmont Sonoma Mission Inn & Spa. It is always a pleasure to receive positive feedback, and we look forward to welcoming you back soon! Sincerely, Karen Mendez Guest Relations Specialist

Customer review rating 3.5/5

Drew P. Business - Confirmed reviews ALL

beautiful campus with friendly staff. the rooms are old and need updating

Other web-users rate our hotel

  • 190 reviews 8.2/10 Location
  • 637 reviews 6.3/10 Room
  • 717 reviews 7.9/10 Service
  • 5 reviews 2.4/10 WiFi
  • 242 reviews 6.8/10 Wellness Area
  • 148 reviews 5.9/10 Cleanliness
  • 134 reviews 8.1/10 Bar
  • 70 reviews 8.2/10 Breakfast

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