Fairmont San Francisco 4 stars

Customer review rating (ALL Rating) 4.3/5 4,094 reviews

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950 Mason Street, 94108 SAN FRANCISCO, United States

Description

Hotel extras

  • One of San Francisco’s most iconic luxury hotels, famed for impeccable, attentive service

  • Located in vibrant Nob Hill, near the Financial District, Chinatown and the Embarcadero

  • Lavishly appointed rooms and suites, most with sweeping views

  • Fine dining at the elegant Laurel Court and Polynesian-fusion cuisine at the Tonga Room

Our accommodation(s)

Hotel location

Fairmont San Francisco

950 Mason Street
94108 SAN FRANCISCO
United States

GPS:37.792581, -122.410513

Telephone
Fax +1 415-772-5013

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,094 reviews

TripAdvisor Rating  4.2/5  5,296 reviews

Customer review rating 3.0/5

Charles O. Families - Confirmed reviews ALL

We have been to the Fairmont San Francisco countless times over the years, also bringing my family every few years, which I did this Thanksgiving week. At all times previous, the Fairmont was elegant, beautiful, and an oasis of calm in a busy city. While the lobby was understandably busier during Thanksgiving week, this year it was absolute bedlam. On arrival we were greeted with a chaotic scene, having to fight our way through literally hoards of non-guests, jostling each other, and occasionally yelling across the lobby to each other. The lobby itself, previously as elegant as the hotel has always been, had been inexplicably transformed. The tree was no longer the centerpiece of the lobby. Every single chair and sofa had been removed. There was quite literally no place to sit down, and given the hoards of 'Disneyland tourists' occupying the chaos of the lobby, we would have been hard pressed to find a place to sit anyway, even if the chairs and sofas had not all been removed. In the center of the lobby, with the tree stuck in the corner, was a tacky and cheesy pseudo-bar, not much used, at least it appeared to me on the occasions I fought my way through the lobby to the front door. The employees were gracious, polite, and hardworking, but clearly overworked in an indisputably and grossly understaffed facility. I do want to make note of one individual, Cameron, at the front desk, who was diligent, tremendously professional and helpful, and someone the Fairmont should be grateful to have in its employ. While I may return to the Fairmont again one day, unless they return to more elegant times, I will never do so during the holidays, as my entire extended family endured with us a similar experience, with the same reaction. Finally, having greatly enjoyed the Thanksgiving dinner before at Crown Room, neither we, nor many of the guests with whom we spoke, can understand why the Fairmont steadfastly refuses to duplicate that experience. The Laurel Court is simply no substitute, especially with the hoards right outside its doors.

Customer review rating 1.5/5

Aya T. Families - Confirmed reviews ALL

Too loud - awful stay and our whole family could not sleep due to loud family next to us and in the hallway. They were up at 5AM running up/down the hallway.

Customer review rating 2.0/5

Dana J. Families - Confirmed reviews ALL

Some of the basic items were missing from the room. Our late check-out was cancelled at the last minute, and we had to request it again. Our parking was canceled for no reason. The accommodations felt sloppy and rushed.

Customer review rating 3.0/5

Bret D. Couples - Confirmed reviews ALL

Check in was as good as I have ever experienced. The front desk man was incredibly nice. I was not told about the extra fees of $35/day so when I checked out I was shocked and very disappointed.

Customer review rating 0.5/5

Rmgolnoush113 M. Couples - Confirmed reviews ALL

Upon arrival, we specifically requested a quiet room. Instead, the hotel informed us that we had been “upgraded,” but the room we received had an extremely loud HVAC system that made it impossible to sleep through the night. Only after we complained the next day were we moved to a better room, while the shower did not have hot water at the beginning, and my husband had to take the shower with a warm look water. The check-in process was also disappointing. The lines were long, slow, and poorly managed, forcing us to wait twice — a frustrating and time-consuming experience. The buffet breakfast was overpriced and underwhelming, offering little value for the cost. In addition, the room itself was not as clean as one would reasonably expect from a hotel of this standard. Overall, our stay fell far short of expectations. Between the sleepless night, the inefficient check-in, the disappointing breakfast, and the lack of cleanliness, this hotel failed to deliver on even the basics of comfort and service. We will not be returning.

Dear Ms. M., Thank you for sharing your recent experience with us I’m truly sorry for the challenges you experienced during your stay. I’ll be reaching out to you directly so we can discuss your experience . Warm regards, Ashley Garcia Guest Experience Manager Fairmont San Francisco

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Other web-users rate our hotel

  • 851 reviews 8.7/10 Location
  • 2,139 reviews 7.1/10 Room
  • 2,059 reviews 7.8/10 Service
  • 101 reviews 5/10 WiFi
  • 811 reviews 7.9/10 Vibe
  • 756 reviews 7.5/10 Amenities
  • 576 reviews 5/10 Food
  • 497 reviews 4.9/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.