Fairmont San Francisco 4 stars

Customer review rating (ALL Rating) 4.3/5 4,111 reviews

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Description

Hotel extras

  • One of San Francisco’s most iconic luxury hotels, famed for impeccable, attentive service

  • Located in vibrant Nob Hill, near the Financial District, Chinatown and the Embarcadero

  • Lavishly appointed rooms and suites, most with sweeping views

  • Fine dining at the elegant Laurel Court and Polynesian-fusion cuisine at the Tonga Room

Our accommodation(s)

Hotel location

Fairmont San Francisco

950 Mason Street
94108 SAN FRANCISCO
United States

GPS:37.792581, -122.410513

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,111 reviews

TripAdvisor Rating  4.2/5  5,311 reviews

No hot water and no heat

TripAdvisor rating 2.0/5

2015PCL2016 TripAdvisor review

My reservation was made by AmEx and was prepaid. Had an early check-in and wasn’t told there was no hot water and no heat. My room is freezing. Can’t take a shower. Staff is all lovely. Had lunch, kept my jacket on thinking they had the air conditioning on. My room is nice, all staff is lovely I’m just freezing to death.

Customer review rating 4.5/5

Clinton K. Friends - Confirmed reviews ALL

Beautiful location with gorgeous views and a very friendly staff.

Dear Mr. K., Thank you for your kind words regarding your recent visit. We are delighted to hear that you enjoyed our beautiful location and the service provided by our friendly staff. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Fairmont San Francisco

Customer review rating 5.0/5

Richard B. Families - Confirmed reviews ALL

We were in SF and at the Fairmont to visit with relatives who live in SF and to enjoy the city. The location worked well for us and the room exceeded our expectations in terms of comfort, cleanliness and view.

Dear Richard B., Thank you for your positive feedback regarding your stay at Fairmont San Francisco. We are delighted to hear that our location, room comfort, and cleanliness exceeded your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Best regards, Fairmont San Francisco

Customer review rating 4.5/5

Ann F. Friends - Confirmed reviews ALL

We stayed in the new tower and were very appreciative of the upgraded room which was well appointed, very comfortable beds and spacious bathroom.

Dear Ann F., Thank you for your kind words regarding your recent stay at the Fairmont San Francisco. We are delighted to hear that you enjoyed the upgraded accommodations and found our facilities comfortable and spacious. Warm regards, Fairmont San Francisco

Customer review rating 5.0/5

Roderick R. Families - Confirmed reviews ALL

The hotel was very comfortable and very clean.

Dear Roderick R., Thank you for your kind feedback. We are delighted to hear that you found our staff to be excellent and the hotel comfortable and clean. Your compliments are greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Fairmont San Francisco

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Other web-users rate our hotel

  • 841 reviews 8.7/10 Location
  • 2,148 reviews 7/10 Room
  • 2,089 reviews 7.6/10 Service
  • 93 reviews 5/10 WiFi
  • 821 reviews 7.6/10 Vibe
  • 782 reviews 7.1/10 Amenities
  • 571 reviews 5.1/10 Food
  • 515 reviews 5/10 Cleanliness

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