Name: Mercure Zurich City | ALL - ALL
Address: Vulkanstrasse 108b, ZURICH, 8048, CH
Telephone: +41435231200
Rating: 4.4

Mercure Zurich City

Hotel for travellers looking for local and authentic experiences

A rich breakfast buffet is served each morning at the Hotel Zurich in Altstetten. In the evening, let us spoil you with culinary delights in the DELI restaurant and in our bar. For a small snack, the hotel 24 hours mini market is available. Enjoy moments of well-being in the modern hotel rooms, in the spacious wellness area and on the outdoor terrace. Perfect for attending numerous events. The Swiss Life Arena is only a few minutes away.

The Uetliberg is Zurich's local mountain. From the summit you can see an impressive panorama: the city, the lake and, with a bit of luck, the Alps. The mountain is perfect for a hiking trip - far away from the hustle and bustle of the city. Lake Zurich is located southeast of the city center. It is also an excellent excursion destination. The adjacent wine-growing region invites you to enjoy a glass of wine with friends in the evening sun by the lake before heading back to the hotel.

The lively district of Niederdorf - also known as Niederdörfli - is part of Zurich's old town. It is known for its medieval squares and streets, cathedrals and waterfront. The Mercure Zurich City is not far thanks to public transportation.

Hello at the Mercure Hotel Zurich! Enjoy your stay in modern rooms, relax on the outdoor terrace and benefit from the optimal connection to the city center by public transportation. Look forward to the vibrant metropolis!

Tanja SCHULTE, Hotel Management

Hotel extras

5-minute walk from the Swiss Life Arena
Hotel in Zurich's city center near public transportation
GreenSign Hotel Level 4 - GSTC compliant and Swisstainable Level 3
Spacious wellness area with roof terrace
DELI Restaurant and Bar with spacious outdoor terrace

Our accommodation(s)

Room

Comfort rooms with 1 double bed

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Double bed(s)
Views: City View

See availabilities

Room

Comfort rooms with 2 single beds

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Twin bed(s)
Views: City View

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Room

Superior room with 1 double size bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x Double bed(s)
Views: City View

See availabilities

Room

Superior rooms with 2 single beds

2 pers. max
21 m² / 226 sq ft

Bedding 1 x Twin bed(s)
Views: City View

See availabilities

Room

Privilege rooms with 1 double bed and 1 sofa bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s) and 1 x Single bed(s)
Views: City View

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Room

Comfort room is accessible

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Double bed(s)
Views: City View
Accessible room

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Room

Superior double room with connecting door

3 pers. max
21 m² / 226 sq ft

Bedding x Twin bed(s)
Views: City View

See availabilities

Room

Comfort room is accessible

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Double bed(s)
Views: City View
Accessible room

See availabilities

Hotel location

Mercure Zurich City

Vulkanstrasse 108b
8048 ZURICH
Switzerland

GPS:47.3934723, 8.484485

+41 43 523 12 00

ZUERICH ALTSTETTEN

Highway exit

Access: 1 km / 0.62 mi 2 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Breakfast
Bar
Meeting rooms
100% Non Smoking Property

DELI

The DELI Restaurant of the Hotel Mercure Zurich offers both a city lunch and a la carte dishes in a cozy atmosphere. In a relaxed atmosphere or on the outdoor terrace, the restaurant delights with regional and light dishes.

DELI BAR

Non contractual photo

Currently unavailable

Get pampered in the DELI Bar with refined cocktails and a wide range of snacks. End the evening here in a pleasant atmosphere with your fellow travelers and a drink of your choice.

Meetings & Events

Number of Meeting Room: 8
Surface of the largest room: 190 m² / 2045 sq ft
Maximum seats capacity: 100
Maximum capacity for banquets: 0

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.4/5 1,563 reviews

Cenk M. Business - 1/26/2026 Confirmed reviews ALL

The room which I’ve booked was not the one which I’ve got. As arrive late, don’t want to spend time on that, during check out mentioned for re-imbursement. Staff said that they will check with manager but no feedback after a week. Waiting for any kind of info and gesture as a feedback, as I stay always with Accor hotels.

Dear Mr. Cenk Thank you for sharing your feedback regarding your recent stay. We sincerely apologize that the room did not match your booking and for the delay in responding to your request. This experience does not reflect our usual standards and is not typical of our service. Please be assured that we are carefully reviewing your case and will contact you in the coming days with a clear update and next steps. We thank you again for your feedback and hope to have the opportunity to welcome you back in the future, providing an experience that meets your expectations. We remain at your disposal for any further information or clarification. Kind regards, Front Office Team

Alasan C. Business - 1/24/2026 Confirmed reviews ALL

I travel extensively for business and I have visited 71 countries, spending well over 100 days each year in hotels across the world. I say this not to boast, but to make one point very clear: this was, without exaggeration, the worst hotel experience I have ever had, and one I would never want to repeat or see anyone in my network go through. From the moment I checked in, the experience was absolutely disappointing. I was allocated a basic disabled room without any explanation. When I queried this the following day at reception, no one could give me a clear or reasonable answer. This alone set the tone for the stay. The room itself was shockingly under-equipped. There was no phone, no complimentary water, no fridge, no ironing board, and no iron. For a Mercure-branded hotel in a major city like Zurich, this is simply unacceptable. To make matters worse, the WhatsApp number provided for guest assistance was effectively useless—only automated, pre-recorded messages, with no real person monitoring or responding. On my second night, I explicitly requested room cleaning. I displayed the door tag clearly stating “CLEAN MY ROOM” before leaving for business meetings. When I returned late in the evening, the room had not been cleaned at all. The receptionist then attempted to justify this by claiming there was a separate card left inside the room to request cleaning,this was a blatant and unacceptable lie . The sign I used was clear and unambiguous and there was no note in my room. I also requested clean towels. After using the towels provided, I developed severe itching that lasted for three days. In addition to this, I noticed tiny bugs in the room, which is completely unacceptable under any circumstances. When I finally managed to get an iron to prepare for meetings, I was handed one that leaked and couldn’t work, rendering it useless and adding yet another layer of frustration to an already terrible stay. To be absolutely clear: everything about this hotel fell far below even the most basic expectations. The service, facilities, communication, cleanliness, and accountability were all deeply disappointing. I will not be returning to this hotel. Furthermore, given the seriousness of this experience, I would strongly advise people in my professional and personal network to avoid it. I have a business network and social following of over 50,000 people, and this is an experience I will share with them . I am sharing this feedback because it deserves to be documented honestly. What I experienced at Mercure Zürich City was not just poor service,it was a complete failure to meet the standards expected of an international hotel brand. Regards, Alasan C.

Dear Alasan C., Thank you for taking the time to provide us with your detailed feedback regarding your recent stay at Mercure Zürich City. I would like to express my sincere apologies for the numerous inconveniences you encountered during your visit. It is disheartening to learn about the issues related to your room assignment and the lack of essential amenities. We strive to ensure that all our guests have a comfortable and well-equipped experience, and it appears we fell short in this instance. Additionally, I regret that our communication and response systems did not meet your expectations, particularly regarding your requests for room cleaning and assistance. The concerns you raised about cleanliness and the condition of the towels are taken very seriously, as our priority is the comfort and well-being of our guests. Your feedback will be valuable in addressing these matters with our team. I appreciate your honesty and assure you that your experience will be reviewed to enhance our services for future guests. Goodbye and best regards, Mercure Zürich City

Dean C. Business - 1/23/2026 Confirmed reviews ALL

The staff, especially the front desk personnel, are wonderful. While there’s a whole crew behind the experience, the front desk is the band’s “front man.” Also the cleaning crew did a great job! My room didn’t feel as if it were slept in before. Ultra clean rooms! 🙂

Dear Dean C. Thank you for your kind words regarding our staff and the cleanliness of your room. We take great pride in providing excellent service and maintaining high standards. It is rewarding to know that our efforts made your stay enjoyable. Best regards, Mercure Zürich City

Ibrahim S. Families - 1/11/2026 Confirmed reviews ALL

Very nice hotel i liked

Dear Ibrahim S., Thank you for your kind words about your experience at our hotel. We are delighted to hear that you enjoyed your stay with us. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Mercure Zürich City

Michele F. Business - 1/9/2026 Confirmed reviews ALL

Overall very good. The room was really cold and couldn’t be heated more with the room regulator. The second day my room didn’t get cleaned, not sure why - I left early and didn’t put a sign.

Dear Ms. F., Thank you very much for taking the time to share your feedback about your stay at Mercure Zurich City. We are pleased to read that you had an overall very good experience and that you appreciated our location and the comfort of your room. At the same time, we sincerely apologize for the inconveniences you experienced. We regret that the room temperature did not meet your expectations and could not be adjusted further via the room regulator. Please also accept our apologies for the room not being serviced on the second day despite no “Do Not Disturb” sign being displayed. This is certainly not in line with our standards and will be addressed with the respective teams. Thank you as well for your valuable feedback regarding the WiFi network security. We take this matter seriously and will forward your comments to our IT department for review. We would be delighted to welcome you again in the future and hope to provide you with an even better experience on your next stay. Warmest Regards, Front Office Team Mercure Zurich City