Mercure Zurich City 4 stars

Customer review rating (ALL Rating) 4.4/5 301 reviews

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Mercure Zurich City - Image 1
Mercure Zurich City - Image 2
Mercure Zurich City - Image 3
Mercure Zurich City - Image 4
Vulkanstrasse 108b, 8048 ZURICH, Switzerland

Description

Hotel extras

  • 5-minute walk from the Swiss Life Arena

  • Hotel in Zurich's city center near public transportation

  • 24-hour mini market in the hotel

  • Spacious wellness area with roof terrace

  • DELI Restaurant and Bar with spacious outdoor terrace

Our accommodation(s)

Hotel location

Mercure Zurich City

Vulkanstrasse 108b
8048 ZURICH
Switzerland

GPS:47.3934723, 8.484485

Telephone
Fax +41 43 523 12 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

DELI

The DELI Restaurant of the Hotel Mercure Zurich offers both a city lunch and a la carte dishes in a cozy atmosphere. In a relaxed atmosphere or on the outdoor terrace, the restaurant delights with regional and light dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  301 reviews

Customer review rating 3.5/5

C Couples - Confirmed reviews ALL

we were woken up by the cleaning personal as they rushed into our room. I informed the receptionist and he apologized and was very friendly and kind. The ventilation in our bathroom was making noises the whole night, this was a bit disturbing

Dear c, we sincerely apologize for the inconvenience caused by the cleaning staff and the disturbance from the ventilation noise. Your feedback is valuable, and we will address these issues promptly. Thank you for recognizing our receptionist's kindness. We hope to welcome you back for an improved stay. Warm regards Pasa Özdemir Rooms Division Manager

Not for family

Customer review rating 2.0/5

Jj Families - Confirmed reviews ALL

Our checkin was okay.. We find the room has no basic amenities like safe deposit box, phone, fridge, kettle which are all basic in a room and needed having a baby with us. Food was okay but we were disappointed with one “rude” staff who told us off by getting hot water for our baby. Since there are no kettle in the room ofcourse we need some hot water for his milk, for food and for his water especially on this cold weather.. If this is not possible she could have told us politely and we will managed to figure out how to get one.. Just not a very accor experience .. Worked in the insudtry for 10years and this is not how you treat a guest especially with a baby.

Dear Mrs L., Thank you for taking the time to tell us about your experience at the Mercure Zürich City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will be renovating our rooms at the end of the year so we should have also more ameniies in the rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julia Hermes Assistant Front Office Manager

Good location

Customer review rating 4.5/5

Elizabeth M. Families - Confirmed reviews ALL

Clean efficient hotel

Dear Elizabeth M., thank you for your kind feedback. We are delighted to hear that you appreciated our hotel's convenient location and cleanliness. Your satisfaction is our priority. We look forward to welcoming you back soon. Warm regards, Pasa Özdemir Rooms Division Manager

Disappointed

Customer review rating 1.0/5

Wilmin Business - Confirmed reviews ALL

I've been staying at A-Ja, now Mercure since 2022 for my business trips. This is by far the most disappointing. Wifi in the room was not working, bathroom sink was clogged and the door was insensitive to the card (I had a change of 3 cards for a 4 nites stay). The bathroom sink was fixed on the 3rd day and the WiFi never got fixed.

Dear Ms K., Thank you for taking the time to tell us about your experience at the Mercure Zürich City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have fixed our WIFI issue and I really do apologize for the inconvience which has been caused by that. We will be rennovating our room in December and hopefully with that more space and self check in desk will come. If you have any further questions, please do not hesitate to contact me. Sincerely, Julia Hermes Assistant Front Office Manager

Cold days & nights in Zurich !!!

Customer review rating 2.5/5

G. Couples - Confirmed reviews ALL

I would like to explain my rating as ‘’5’’ as follows ; - I and my wife stayed Mercure Zürich City 3 nights starting on 22ndApril. The weather was extremely cold in Zurich. Highest 5-6’C daytime and 0-2’C at nights. After spending all the day outside in Zurich , we normally prefer to stay at the heated room in the hotels . Unfortunately we could not get this chance in Mercure Zurich City hotel , because our room was very cold and we felt uncomfortable. We informed the person at the reception from this case , but nothing changed and we had to stay and sleep 3 nights in the cold room. - Another complain was internet connection. Every night almost at the same time , internet connection was cut for couple of hours and again when we asked the persons at the reception , they told us that it’s well known problem and nothing to do except waiting with patience!!! Hope hotel management can find some solutions for these problems !!!

Dear Mr. G. Thank you for taking the time to tell us about your experience at the Mercure Zürich City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have passed on the problems regarding the internet and have escalted it to the highest level. I would like to apologize once again for the inconvience and the unpleasant stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julia Hermes Assistant Front Office Manager

Other web-users rate our hotel

  • 603 reviews 8.2/10 Location
  • 938 reviews 6.5/10 Room
  • 574 reviews 7.4/10 Service
  • 44 reviews 6.1/10 WiFi
  • 353 reviews 8.2/10 Cleanliness
  • 351 reviews 8.5/10 Breakfast
  • 6 reviews 1.7/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.