Shadow Play Melbourne by Peppers 5 stars

Customer review rating 4.5/5 1,094 reviews

ALLSAFE approved hotel

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Shadow Play Melbourne by Peppers
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Hotel extras

In accordance with recent Government directives in response to slowing the spread of COVID-19, Hotel facilities may experience temporary closures or changes to operating times and/or services provided. Please contact our reception for further details.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Optic fiber technology provides the highest possible speed of Internet connection. Paying
  • Private indoor parking Paying
  • 100% non-smoking hotel
  • Air conditioning
  • TULLAMARINE AIRPORT Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)

Hotel location

Shadow Play Melbourne by Peppers

308 320 City Road
3000 southbank
australia

Tel: +611300092876

Check-in from 14h00

Check out up to 10h00

  • By plane

    TULLAMARINE AIRPORT At 27km / 16 miles - Shuttle paying

GPS :-37.827052, 144.958326

Our accommodation(s)

Make your selection from our beautiful one and two bedroom apartments, comprised of stylish kitchens, floor to ceiling windows, balconies, contemporary fittings and luxe décor.

Our restaurants and bars

EDWIN WINE BAR AND CELLAR

Type of cuisine: Wine bar

Designed to pair with your selected beverage, at Edwin Wine Bar & Cellar you'll discover a curated menu of generous proportions with share plates and micro-seasonal dishes in an ever-evolving menu.

EDWIN WINE BAR AND CELLAR

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Our guest reviews for
Shadow Play Melbourne by Peppers

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,094 reviews

TripAdvisor Rating 4.5/5

127 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great hotel

Customer review rating 5.0/5

Dean N. Families - 22/07/2021 Confirmed reviews ALL

Stayed in 2 bedroom 2 bath apartment with my kids. Rooms were amazing. Facilities at hotel were fantastic and kids loved the rooftop pool. Great location with trams nearby and DFO within walking distance. Would definitely stay again

Dear DEAN N., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerome

Short Break

Customer review rating 4.0/5

Sue Couples - 16/07/2021 Confirmed reviews ALL

a 3 night stay. Upgraded to a 2 bedroom apartment

Dear SUE L., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerome

Great location, loved the rooms

Customer review rating 5.0/5

Mary Families - 15/07/2021 Confirmed reviews ALL

Lovely rooms and service was good, will definitely stay here again

Dear Maria P., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerome

Fantastic stay

Customer review rating 5.0/5

Julie Couples - 14/07/2021 Confirmed reviews ALL

We had a wonderful stay at Peppers shadowplay - the staff were brilliant, so helpful & friendly and as it was our anniversary they left us wine & chocolates. The food at Edwin restaurant was really delicious- thank you for a very enjoyable stay.

Dear JULIE M., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerome
Customer review rating 4.5/5

Kath K. Families - 12/07/2021 Confirmed reviews ALL

Great stay, clean rooms and very polite and helpful staff

Dear Kath K., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerome

not a bad locality

Customer review rating 3.5/5

Michael Families - 12/07/2021 Confirmed reviews ALL

Short overnight stay for a city visit. room little small for 4 people , valet parking and breakfast were a must.

Dear Michael J., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerome

Staff were very friendly, professional

Customer review rating 5.0/5

Ally Families - 09/07/2021 Confirmed reviews ALL

I booked two apartments for our recent stay and was extremely happy. The staff at Shadow Play are very friendly, kind and professional.

Dear Noelene S., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerome

Clean and friendly... poor parking service.

Customer review rating 3.0/5

Matt M. Families - 05/07/2021 Confirmed reviews ALL

This apartment hotel is nicely designed, well located and the staff are very friendly and helpful. Rooms are small but well maintained and very clean. The outdoor pool is tiny (like a big bath), as are the breakfasts (smallest pastries I've ever seen). However the real drawback is the valet parking. Instructions on what to do when you arrive were non-existent. You actually have to park in a bus stop outside the entrance (which is not clearly marked). Then the staff take your car and park it somewhere else in Southbank. When we asked for our car to be returned at the end of our stay it took 45 mins for them to bring it back to the front of the hotel, despite us giving a time that we would need it. This spoiled our last day of our break as we were late for our planned events.

Dear Matthew M., Thank you for taking the time to tell us about your experience at the Shadow Play Melbourne by Peppers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jerome

Well below par, for a Gold Member experience. Makes us rethink being a member.

Customer review rating 1.0/5

Jason G. Families - 03/06/2021 Confirmed reviews ALL

After our first day of returning to our room to find it had not been serviced, reception informed us that unless you tell us we do not service the rooms. We asked why we were not told this on our check in. Reception apologized. That night in the restaurant we ordered two steaks to be told the entire restaurant only had one steak available. The next day returned to our room to find it had been cleaned but the beds were unmade also informed them our child was picking up cigarette butts off the balcony. Went to reception and asked why this was and they apologized and could not offer a reason and said the cigarette butts would be fixed which they never were. They said they would organize some compensation but never heard from them again. On checking out after 7 days we were asked how we enjoyed our complimentary breakfast due to all the issues we encountered, after a blank stare we informed them we had no breakfast because no one had told us we had been given complimentary breakfast. Reception very embarrassed and apologetic.

Dear JASON G., Thank you for taking the time to tell us about your experience at the Shadow Play Melbourne by Peppers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jerome

Great stay

Customer review rating 4.5/5

Lisa Couples - 02/06/2021 Confirmed reviews ALL

The staff were friendly and Super helpful. The young man who checked me in addressed me by name for the week stay. This was a lovely personal touch. Great location.

Dear LISA B., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerome

Friendly staff

Customer review rating 5.0/5

Judy Friends - 02/06/2021 Confirmed reviews ALL

We were 2 couples visiting Melbourne. We enjoyed staying in a 2 bedroom, 2 bathroom unit. The kitchen was very well equipped. We enjoyed our visits to the Edwin bar.

Dear JUDY C., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerome

Courteous staff good location

Customer review rating 4.5/5

Douglas W. Couples - 02/06/2021 Confirmed reviews ALL

We enjoyed our stay, apartment very good, except bedroom tight no shelf storage for clothes or room to sit case. We had to leave due to lockdown, however Melissa Mair advised us to contact her when we would like to use our other 2 nights of our 4 night stay, which we appreciate.

Dear Doug W., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerome

Fun weekend with friends!

Customer review rating 4.5/5

Jennifer Y. Friends - 31/05/2021 Confirmed reviews ALL

I booked for our friends, 8 of us on a Luxury Escape deal. It was amazing value for all that was included. We had 2 x 2 bedroom & 2 bathrooms apartments and found them well equipped for our needs for 4 days. Our rate included daily breakfast, wine & antipasto platter, dessert in the restaurant, welcome cocktail, car parking and late check out.

Dear Jennifer, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, James

Well located

Customer review rating 4.5/5

Anonymous Friends - 30/05/2021 Confirmed reviews ALL

Room was great. Service was great.

Dear Simon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, James

Great stay

Customer review rating 4.5/5

Angela Friends - 29/05/2021 Confirmed reviews ALL

Great customer service from Jerome. Well utilited room. Well decorated and clean. Perfect for a getaway trip with friends or family.

Dear SUSAN T., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerome

Good stay, great to be so close to the tram stop too

Customer review rating 5.0/5

Glenda Couples - 29/05/2021 Confirmed reviews ALL

Great stay, room was a little on the small side but ok. They were comfortable and exceptionally clean. Staff were amazing and so helpful and friendly.

Dear Glenda E., We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerome

Great apartment in great location!

TripAdvisor rating 3.0/5

melanie852021 19/04/2021 TripAdvisor review

We stayed in a 2 bedroom apartment with our 2 young girls for 4 nights while we explored the city. Upon arriving by car, there was no obvious entrance and we circled the block a few times trying to see where to stop. We ended up getting a car park further away and trying to lug all our suitcases down the street, it would have been nice to pull up right out the front, especially with children! When arriving in early evening, the writing on the glass is hard to see so we walked all the way around the outside of the hotel looking for something saying ‘hotel’ or ‘entrance’ but ended up still going through the wrong door and eventually finding the front desk for the hotel section, which was unattended. I thought it was supposed to be attended 24/7? We waited a few minutes, then in the incredibly dark room I finally saw a tiny card on the desk with a mobile number to call. I called it... no answer. I couldn’t believe it, it was getting late, we’d been driving for 4 hrs and we were exhausted, we just wanted to get our grumpy kids dinner and to bed. I called again, no answer. I then called Accor head reservations and asked where their staff were? Another few minutes and they got in touch with someone who finally appeared to check us in. It was somewhere between 6-7pm so not so late they’d be off sleeping but you’d think they would at least answer the phone if away for 15 minutes. The staff member was nice enough when he arrived. I later heard (on enquiring on checking out) that we could have pulled the car into the car stacker/parking area to just unpack the luggage before parking at the Crown on the next block over. ($10 daily parking instead of $45, do it!) Too late now. Our apartment was great though, very clean. Arriving put a negative spin on our trip and I wouldn’t stay here again based on all this, I’d rather go somewhere that I can pull up to the entrance in my car.

Dear melanie852021, I'm sorry to hear about your arrival experience, we are working on ways to improve our signage to ensure the hotel is easier to locate. There are some times when our team are required to leave the Reception area to assist other guests but should be contactable by phone at all times, for this I apologise. Thank you for taking the time to share your feedback and i hope to welcome you back in the future.

Nice Accomodation

TripAdvisor rating 4.0/5

Eddie B 18/04/2021 TripAdvisor review

Enjoyed my stay, nice position close to Casino, good bar choices with complimentary drinks, great breakfast! Was a mixed property with some owner occupiers. Didn't get my usual upgrade as wall full capacity I was told which was unusual for a Wednesday night. Didn't receive a welcome gift as a Platinum Member as I usually do which was disappointing but overall will stay again.

Dear Eddie B, Thank you for sharing your feedback. There is clearly some room for improvement for our team to ensure that our valued Loyalty members are recognised accordingly and I apologise that we have dropped the ball on this occasion. I look forward to welcoming you back and showing you that we can do better. Warm regards Kate

Wonderful

TripAdvisor rating 5.0/5

NabL1 Business - 27/03/2021 TripAdvisor review

Great location maybe 300-400 metres walk to crown casino Nice food not a huge selections though Good service reception staff and waiters were all very nice and helpful Rooms were great very spacious..

Hi NabL1, Thank you for your review and we look forward to seeing you again soon.

Fabulous!

TripAdvisor rating 5.0/5

John K 25/03/2021 TripAdvisor review

Fantastic place to stay, drink and dine, superb breakfast, beds are extremely comfortable. The only problem I found was the lack of signage on the exterior of the building making it very difficult to locate especially in rain like it was when we fianally did find the place.

Dear John K, Thank you for the wonderful review. We are working on installing some additional signage to assist with locating the hotel to make things a little easier for our guests. Hopefully this will be in place by your next stay. We look forward to seeing you again soon.

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