Customer review rating 4.2/5 2,366 reviews
ALLSAFE approved hotel
Centrally located in the heart of Kensington
Fully renovated rooms inspired by the London Underground
Close to the V&A Museum and Natural History Museum
In-room temperature control
An ALLSAFE Bureau Veritas Certified & Cashless Hotel
Check-in from 15h00
Check out up to 12h00
Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.
The Double Room with (and extra) view
100% genuine reviews from our guestsFind out more
Good location and stylish
L_C_N229 20/09/2021 TripAdvisor review
Excellent for visiting museums + close to the tube and bus stops. Friendly staff and good continental breakfast options. Room was a decent size and very clean + king-size bed. If available, think it's worth paying the extra for a room with a little terrace at the back of the hotel so you can sit outside and enjoy the trees/fresh air/quiet after a day in town. It's a well-run and maintained hotel, and convenient for Waitrose over the road + many eating/drinking options.
Mark C. Couples - 17/09/2021 Confirmed reviews ALL
Good stay - should have been better though. Unable to open windows to allow air blow through the room. TV covered in dust, wrote my name in it. On the morning we checked out we were going to make a hot drink only to find water already in the kettle - I suspect because of the lockdown you have been closed and not yet back to expected standards - but to find water in kettle in appalling. However, staff we met were brilliant - especially Biruk? as night porter on Tuesday night - he was superb and excellent company, please ensure he gets feedback.
Kosta Business - 15/09/2021 Confirmed reviews ALL
Everything was good. A bit disappointed about breakfast, no hot food.
Ideally located, and provided for., in required short stay
Anonymous Families - 13/09/2021 Confirmed reviews ALL
Needed comfortable bed for a night in that location - well looked after by friendly staff, and comfortable if small room, and quiet.
Not a great experience but great location.
Pauline Friends - 13/09/2021 Confirmed reviews ALL
I stayed at this hotel for 6 nights. When I checked into my room I immediately noticed that the room wasn’t cleaned properly. Within the first few minutes I saw multiple (oily) footprints above the bed. I also found change and A CONDOM WRAPPING on the floor. The hotel staff was very apologetic and they send someone to clean the room again. A few day’s later we we’re woken up around 3.30 am by the smoke detector in our room. We didn’t smoke in the room and there was no smoke anywhere in our room. The staff failed to turn off the alarm and after an hour. Around 4.30 am we we’re told that we had to change rooms. When we changed rooms, the staff told us that they were sorry and that they would “ treat us well” by giving something complementary the following day. The following day they failed to do that. The 2nd room was way bigger than the first room. But noisy. There was also a constant dripping sound because the shower head was leaking. There was no wifi on the 5th floor. Besides that, the location of the hotel is perfect. Grocery store’s and the underground are nearby. The staff was friendly and very apologetic about what had happened. There is also no daily cleaning of the room because of covid.
Our most recent 20 reviews
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