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Mercure Saint Malo Balmoral hotel 4 stars

Customer review rating 4.6/5 2,905 reviews

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Room 1

Mercure Saint Malo Balmoral
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+ 22 Services

Hotel extras

  • 109 yards (100 m) from the TGV train station

  • Easy access: 0.6 miles (1 km) from the old town and beach

  • Family and connecting rooms

  • Buffet breakfast with local products.

  • ECOLABEL

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Saint Malo Balmoral hotel

24 Rue Theodore Monod
35400 saint-malo
france

Tel: +33299561673

Fax: (+33)2/99561674

Check-in from 15h00

Check out up to 12h00

  • By plane

    RENNES At 70km / 43.5 miles

  • By boat

    BRITANNY FERRIES At 2km / 1.24 miles

  • By train

    GARE TGV At 0.1km / 0.06 miles

GPS :48.646488, -2.005849

Hotel services

BAR Non contractual photo

Treat yourself to a drink accompanied by our tasty mackerel rillettes in our cozy bar.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 3 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 77 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • 3 connecting rooms
    • 77 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
    • German
    • English
  • Lounge
    • Executive Lounge
  • Laundry / Valet Services
    • Pressing
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Parking sur réservation
    • On site
    • 15 parking spaces
    • Private
    • Parking opened 24/7
Family
  • Equipements for children
    • Stroller available
    • Bottle Warmer

Our accommodation(s)

Our hotel features 77 spacious and air-conditioned rooms with free WIFI access. We also offer a wide range of family rooms. Our Privilege Rooms have Nespresso coffee machines, an iPhone/iPad docking station and other details providing the best working conditions

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 80

  • Maximum capacity: 90 people

Find out more

Our guest reviews for
Mercure Saint Malo Balmoral hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,905 reviews

TripAdvisor Rating 4.5/5

1,103 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Hotel is good but staff is not worthy of a Mercure

TripAdvisor rating 4.0/5

Cviellevoye 14/10/2021 TripAdvisor review

Very nice infrastructure. Staff quite rude and unfriendly. Covid measures for buffet breakfast totally unclear to guests which leads to surreal situations like people taking food with their hands !!!!!

Well located

Customer review rating 5.0/5

Anonymous Families - 02/09/2021 Confirmed reviews ALL

Staff were very friendly and helpful and the interconnecting rooms worked very well for us.

Dear Madam D., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. We are glad that the geographical location of our hotel has met your expectations. Ideally located opposite the train station and 1km away from Intra-Muros, the various tourist and cultural points of the city and its surroundings are easily accessible. Best regards, Elise D Executive assistant

Excellent stay, extremely clean, friendly staff

Customer review rating 4.5/5

K. P. Families - 02/09/2021 Confirmed reviews ALL

Very happy with our stay. Bikes safely parked in garage. Staff very friendly and helpful. Room immaculately clean - something that is really important to us. Thank you for a great stay.

Dear Madam Horsley, We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Elise D Executive assistant

My stay was as expected

Customer review rating 4.0/5

Jmm Families - 22/08/2021 Confirmed reviews ALL

This hotel is in a most convenient position, right next to the railway station. It was clean and comfortable. No complaints but it is a better than average business or one night tourist hotel. I thought it was reasonable value for money.

Dear Sir M., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. It is always a pleasure to receive positive feedback and I will share it with our team. We are glad that the geographic situation of our hotel has met your expectations. Ideally located, opposite the train station and 1km from Intra-Muros, the various tourist and cultural points of the city and its surroundings are easily accessible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise D Executive assistant

Lovely, luxurious end to the holiday

Customer review rating 4.5/5

A. C. Families - 22/08/2021 Confirmed reviews ALL

We use this hotel every summer ahead of our ferry back to the UK. The family rooms are wonderful for us and the 3 children.

Dear Sir A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It is always a pleasure to receive positive feedback and I will share it with our team. Your loyalty is the greatest reward to all of our staff who strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Elise D Executive assistant

Smooth experience

Customer review rating 4.5/5

Jules Couples - 19/08/2021 Confirmed reviews ALL

Polite, competent staff on reception. Smooth, fast check in. Quick and easy parking. Quiet, light room. The glass door on the minibar is a nice touch.

Dear Madam M., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Elise D Executive assistant

Convenient to railway. Comfortable room

Customer review rating 5.0/5

Anonymous Families - 16/07/2021 Confirmed reviews ALL

Quiet location. Clean, good standard room. Helpful staff

Dear Madam B., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Elise D Executive Assistant

Always excellent

Customer review rating 4.5/5

Anonymous Solo - 26/06/2021 Confirmed reviews ALL

As usual, lovely, helpful staff and a well equipped and quiet room.

Dear Sir A., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. Your loyalty is the greatest reward for our staff who work day after day to provide you with impeccable service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise D Executive Assistant

Perfect after a long journey

Customer review rating 5.0/5

Anonymous Solo - 25/06/2021 Confirmed reviews ALL

Welcoming staff who were friendly and efficient. Beautiful room, clean and at a good temperature.

Dear Madam J., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Elise D Executive Assistant

Au top

Customer review rating 5.0/5

R. Couples - 22/03/2021 Confirmed reviews ALL

Au top

Monsieur R., Nous vous remercions pour votre commentaire suite à votre séjour à Hôtel Mercure Saint-Malo Balmoral. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur R., en l’expression de nos sentiments les meilleurs. Mélanie, Réceptioniste

Good stay, extremelly friendly team even if COVID period is hard

Customer review rating 4.5/5

G. Business - 22/03/2021 Confirmed reviews ALL

Everything ok even if there is no more life in your hotels ! I wish you good luck and keep strong !

Dear G., We very much appreciate your comment regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mélanie, Front desk

Bon séjour

Customer review rating 4.5/5

G. Couples - 23/02/2021 Confirmed reviews ALL

Excellent week-end

Monsieur G., Nous vous remercions d'avoir pris le temps de noter votre séjour à l'hôtel Mercure Saint-Malo Balmoral. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur G., en l’expression de nos meilleurs sentiments. Mélanie, Réceptionniste

Perfect location and great hospitality

Customer review rating 5.0/5

Dr. L. G. B. Business - 11/10/2020 Confirmed reviews ALL

Great room, great customer service and nice staff

Dear M. B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mélanie, Front desk

Perfectly situated for ferry terminal and for a visit to the centre. Room always top quality and airy.

Customer review rating 5.0/5

John R. L. Families - 04/09/2020 Confirmed reviews ALL

Always polite and pleasant staff, able and willing to help in any way. It is nice to know that when you arrive you are made welcome.

Dear Mister L., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise D Executive assistant

Great option

Customer review rating 4.5/5

Luciana C. Families - 29/08/2020 Confirmed reviews ALL

We have been staying at this hotel for 3 years now as an overnight stop before taking the ferry back to England. It is a modern, comfortable hotel and the family suite is extremely comfortable for us and our 2 children. Access to the old St Malo town is easy and quick on the bus and the ferry port is only 5 mins drive. Overall a great stay.

Dear Madam Andreoni C., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Concerning the WiFI, our director is in relation with our internet provider to find a solution to this problem. Concerning the hygenic and social distancing conditions due to Covid-19, we reshaped the breakfast room and removed some tables. We will move this table close to the coffee machine in order to have 1m betwin the table and the coffee machine. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise D Executive assistant

Lovely family room in a great location

Customer review rating 5.0/5

Gemma Families - 09/08/2020 Confirmed reviews ALL

We have stayed here for the last few years before we get the ferry home. The room is always clean and has everything we need. We can easily get to the walled city for the evening and it’s also very close to the ferry terminal

Dear Madam C., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is always a pleasure to welcome you during your stopovers in Saint-Malo. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise D Executive assistant

business trip

Customer review rating 5.0/5

Marcin Business - 28/07/2020 Confirmed reviews ALL

good location; the very polite personnel; delicious breakfast

Dear Sir W., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise D Executive Assistant

Well located

Customer review rating 4.0/5

Robert P. Couples - 20/03/2020 Confirmed reviews ALL

A very nice hotel with excellent staff. It was unfortunate that the hotel was forced to close the next day due to the Coronavirus epidemic.

Wonderful hotel

TripAdvisor rating 5.0/5

Manuel0x Couples - 05/01/2020 TripAdvisor review

Relatively new hotel. Rooms are comfy and the staff was kind. No complains. I highly recommend to stay here if you are visiting St Malo and even St Michel.. It is easy to park around the hotel as well!

Dear Manuel0x, We would like to thank you for your comments about your stay at Mercure Saint-Malo Balmoral. Your description is nice and we were very happy that you have a good time at our hotel. Thank you for the recommendation and we hope to see you again. Best regards, Gwenaël H General Ledger

Excellent short stay in St Malo

TripAdvisor rating 5.0/5

Ian G Couples - 31/08/2019 TripAdvisor review

The hotel is very well situated near the train station and the main town bus routes. The rooms are very well appointed and spotlessly clean. Reception staff are very friendly, helpful and professional as are the breakfast staff and the buffet breakfast is great.

Dear Ian G, Such a nice message for your your stay at our Hotel! We are very happy that you get the best time at Mercure Balmoral Saint-Malo. Our purpose is fulfilled when I read your comments. Be sure that we will be more than happy to welcome you again at our Hotel. Best regards,

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