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Mercure Saint Malo Balmoral hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 2,933 reviews

Mercure Saint Malo Balmoral
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+ 22 Services

Hotel extras

  • 109 yards (100 m) from the TGV train station

  • Easy access: 0.6 miles (1 km) from the old town and beach

  • Family and connecting rooms

  • Buffet breakfast with local products.

  • ECOLABEL

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Saint Malo Balmoral hotel

24 Rue Theodore Monod
35400 saint-malo
france

Tel: +33299561673

Fax: (+33)2/99561674

Check-in from 15h00

Check out up to 12h00

  • By plane

    RENNES At 70km / 43.5 miles

  • By boat

    BRITANNY FERRIES At 2km / 1.24 miles

  • By train

    GARE TGV At 0.1km / 0.06 miles

GPS :48.646488, -2.005849

Hotel services

BAR Non contractual photo

Treat yourself to a drink accompanied by our tasty mackerel rillettes in our cozy bar.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 3 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 77 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • 3 connecting rooms
    • 77 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
    • German
    • English
  • Lounge
    • Executive Lounge
  • Laundry / Valet Services
    • Pressing
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Parking sur réservation
    • On site
    • 15 parking spaces
    • Private
    • Parking opened 24/7
Family
  • Equipements for children
    • Stroller available
    • Bottle Warmer

Our accommodation(s)

Our hotel features 77 spacious and air-conditioned rooms with free WIFI access. We also offer a wide range of family rooms. Our Privilege Rooms have Nespresso coffee machines, an iPhone/iPad docking station and other details providing the best working conditions

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 80

  • Maximum capacity: 90 people

Find out more

Our guest reviews for
Mercure Saint Malo Balmoral hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,933 reviews

TripAdvisor Rating 4.5/5

1,110 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Comfort in convenient setting

Customer review rating 4.5/5

Terence Solo - 04/11/2021 Confirmed reviews ALL

Friendly and helpful staff. Conveniently right across from the railway station. Smart rooms and a very nice breakfast.

Dear Sir M., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. We are glad that our breakfast buffet lived up to your expectations. We are committed to offering a wide choice of products and to be able to highlight local specialties such as pancakes, kouign amann, far Breton or even salted butter caramel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Elise D Executive assistant

Well located for ferry

Customer review rating 4.0/5

Robadob Couples - 03/11/2021 Confirmed reviews ALL

Room was fine. Bars staff were extremely helpful but lacking bar training. Breakfast was acceptable without being extravagant. Underground parking was a bonus.

Dear Sir B., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. We are glad that the geographical location of our hotel has met your expectations. Ideally located opposite the train station and 1km away from Intra-Muros, the various tourist and cultural points of the city and its surroundings are easily accessible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Elise D Executive assistant

Conforme

Customer review rating 4.5/5

Anonymous Business - 23/10/2021 Confirmed reviews ALL

Conforme

Monsieur Z., Nous vous remercions pour votre commentaire suite à votre séjour au Mercure Saint-Malo Balmoral. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur Z., en l’expression de nos sentiments les meilleurs. Elise D Adjointe de direction

Hotel is good but staff is not worthy of a Mercure

TripAdvisor rating 4.0/5

Cviellevoye 14/10/2021 TripAdvisor review

Very nice infrastructure. Staff quite rude and unfriendly. Covid measures for buffet breakfast totally unclear to guests which leads to surreal situations like people taking food with their hands !!!!!

Dear Cviellevoye, We thank you for your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. We are surprised that you find our measures for the buffet unclear. Displays have been installed at the entrance of the breakfast room and at the cold buffet. These displays explain in French, English and German that tongs and cutlery are available on each table. It seems that these displays are not large and visible enough. We will therefore think about printing them in a larger format. Thank you again for sharing your experience. Best regards, Elise D Executive assistant

Well located

Customer review rating 5.0/5

Anonymous Families - 02/09/2021 Confirmed reviews ALL

Staff were very friendly and helpful and the interconnecting rooms worked very well for us.

Dear Madam D., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. We are glad that the geographical location of our hotel has met your expectations. Ideally located opposite the train station and 1km away from Intra-Muros, the various tourist and cultural points of the city and its surroundings are easily accessible. Best regards, Elise D Executive assistant

Excellent stay, extremely clean, friendly staff

Customer review rating 4.5/5

K. P. Families - 02/09/2021 Confirmed reviews ALL

Very happy with our stay. Bikes safely parked in garage. Staff very friendly and helpful. Room immaculately clean - something that is really important to us. Thank you for a great stay.

Dear Madam Horsley, We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Elise D Executive assistant

My stay was as expected

Customer review rating 4.0/5

Jmm Families - 22/08/2021 Confirmed reviews ALL

This hotel is in a most convenient position, right next to the railway station. It was clean and comfortable. No complaints but it is a better than average business or one night tourist hotel. I thought it was reasonable value for money.

Dear Sir M., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. It is always a pleasure to receive positive feedback and I will share it with our team. We are glad that the geographic situation of our hotel has met your expectations. Ideally located, opposite the train station and 1km from Intra-Muros, the various tourist and cultural points of the city and its surroundings are easily accessible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise D Executive assistant

Lovely, luxurious end to the holiday

Customer review rating 4.5/5

A. C. Families - 22/08/2021 Confirmed reviews ALL

We use this hotel every summer ahead of our ferry back to the UK. The family rooms are wonderful for us and the 3 children.

Dear Sir A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It is always a pleasure to receive positive feedback and I will share it with our team. Your loyalty is the greatest reward to all of our staff who strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Elise D Executive assistant

Smooth experience

Customer review rating 4.5/5

Jules Couples - 19/08/2021 Confirmed reviews ALL

Polite, competent staff on reception. Smooth, fast check in. Quick and easy parking. Quiet, light room. The glass door on the minibar is a nice touch.

Dear Madam M., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Elise D Executive assistant

Convenient to railway. Comfortable room

Customer review rating 5.0/5

Anonymous Families - 16/07/2021 Confirmed reviews ALL

Quiet location. Clean, good standard room. Helpful staff

Dear Madam B., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Elise D Executive Assistant

Always excellent

Customer review rating 4.5/5

Anonymous Solo - 26/06/2021 Confirmed reviews ALL

As usual, lovely, helpful staff and a well equipped and quiet room.

Dear Sir A., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. Your loyalty is the greatest reward for our staff who work day after day to provide you with impeccable service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise D Executive Assistant

Perfect after a long journey

Customer review rating 5.0/5

Anonymous Solo - 25/06/2021 Confirmed reviews ALL

Welcoming staff who were friendly and efficient. Beautiful room, clean and at a good temperature.

Dear Madam J., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Elise D Executive Assistant

Au top

Customer review rating 5.0/5

R. Couples - 22/03/2021 Confirmed reviews ALL

Au top

Monsieur R., Nous vous remercions pour votre commentaire suite à votre séjour à Hôtel Mercure Saint-Malo Balmoral. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur R., en l’expression de nos sentiments les meilleurs. Mélanie, Réceptioniste

Good stay, extremelly friendly team even if COVID period is hard

Customer review rating 4.5/5

G. Business - 22/03/2021 Confirmed reviews ALL

Everything ok even if there is no more life in your hotels ! I wish you good luck and keep strong !

Dear G., We very much appreciate your comment regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mélanie, Front desk

Bon séjour

Customer review rating 4.5/5

G. Couples - 23/02/2021 Confirmed reviews ALL

Excellent week-end

Monsieur G., Nous vous remercions d'avoir pris le temps de noter votre séjour à l'hôtel Mercure Saint-Malo Balmoral. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur G., en l’expression de nos meilleurs sentiments. Mélanie, Réceptionniste

Wonderful hotel

TripAdvisor rating 5.0/5

Manuel0x Couples - 05/01/2020 TripAdvisor review

Relatively new hotel. Rooms are comfy and the staff was kind. No complains. I highly recommend to stay here if you are visiting St Malo and even St Michel.. It is easy to park around the hotel as well!

Dear Manuel0x, We would like to thank you for your comments about your stay at Mercure Saint-Malo Balmoral. Your description is nice and we were very happy that you have a good time at our hotel. Thank you for the recommendation and we hope to see you again. Best regards, Gwenaël H General Ledger

Excellent short stay in St Malo

TripAdvisor rating 5.0/5

Ian G Couples - 31/08/2019 TripAdvisor review

The hotel is very well situated near the train station and the main town bus routes. The rooms are very well appointed and spotlessly clean. Reception staff are very friendly, helpful and professional as are the breakfast staff and the buffet breakfast is great.

Dear Ian G, Such a nice message for your your stay at our Hotel! We are very happy that you get the best time at Mercure Balmoral Saint-Malo. Our purpose is fulfilled when I read your comments. Be sure that we will be more than happy to welcome you again at our Hotel. Best regards,

An absolutely lovely hotel

TripAdvisor rating 5.0/5

Oversetter Couples - 07/08/2019 TripAdvisor review

We really enjoyed our stay at this hotel in St Malo. Every single member of staff was warm, welcoming and helpful, and we enjoyed having a balcony available in our room. I look forward to visiting the hotel again

Dear Customer, Thank you for your comment Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely

Good to stay

TripAdvisor rating 4.0/5

Cristimatei Family - 22/09/2018 TripAdvisor review

The room is good but would been nice to have a minibar too. In the bathroom we were surprised to find high quality soap and shower gel. Unfortunately, the shower flooded. The hotel is quit far from the old town and the shorter way is an uninhabited street.

Dear Guest, Many thanks for your comment about your stay in our hotel. The minibar are only in a privilège room and Suite room, it's why you don't have it in your room. We hope that you come back in our hotel when you come to St Malo. Best Regards The Direction

Pleasant stay

TripAdvisor rating 4.0/5

LilaCris Couples - 29/07/2018 TripAdvisor review

The hotel is located close to the train station but a little bit far from the old city center (however buses are frequent and convenient). Room and bed are correct and the bathroom is small. We were surprised that the towels were replaced the second day.

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