Mercure Exeter Southgate Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 407 reviews

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Mercure Exeter Southgate Hotel - Image 1
Mercure Exeter Southgate Hotel - Image 2
Mercure Exeter Southgate Hotel - Image 3
Mercure Exeter Southgate Hotel - Image 4
Southernhay East, EX1 1QF EXETER, United Kingdom

Description

Hotel extras

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Complimentary Fitness Suite during your stay. Swimming pool, sauna & jacuzzi chargeable 10GBP

  • Secure parking is available at a cost of 16GBP per day

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

Our accommodation(s)

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

GPS:50.720332, -3.528424

Telephone
Fax +44 1392 413549

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Brasserie Bar

Join us at the Brasserie Bar for a delightful meal, serving from 11am to 9pm. Enjoy seasonal dishes made with fresh, local ingredients in a warm, welcoming atmosphere. Perfect for special occasions or a relaxed evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  407 reviews

TripAdvisor Rating  3.8/5  3,277 reviews

Certificate of excellence 2024

Customer review rating 5.0/5

Jane W. Families - Confirmed reviews ALL

I come with my family every year for my birthday weekend .We had a lovely time. Staff are lovely. Great to have a pool too! And brilliant location.

Dear Jane W., Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay with us and appreciated the spacious rooms, breakfast, and our lovely staff. It is wonderful to know that you celebrate your birthday weekend at our hotel each year. We look forward to welcoming you back! Best, Abi Mercure Exeter Southgate Hotel

Customer review rating 5.0/5

Barry T. Families - Confirmed reviews ALL

Great welcoming staff as always (stay here regularly), alwasy helpful for any needs.

Dear Barry, Thank you for your review. We are thrilled to hear that you have enjoyed your stay. Thank you for your continued loyalty, we would love to see you again very soon! Best wishes, Front Desk

Customer review rating 5.0/5

Robert L. Solo - Confirmed reviews ALL

I was very pleased to see that using the health spa facilities was included once again

Dear Robert, Thank you for your review. We are thrilled to hear that you have enjoyed your stay with us. We hope to see you return in the new year! Best wishes, Paula Front Desk

Customer review rating 1.0/5

Maria R. Families - Confirmed reviews ALL

We have been regular visitors to the hotel for a long time but our last few stays have been sadly lacking. The rooms have had light bulbs not working, one lamp flashed all night dodgy wiring possibly. The room service food was cold, gloopy and tasteless.the reception staff night and morning didnt speak. No aircon working, In fact it was so bad we thought the hotel had changed hands.we gave them 3 visits to see if it would change. It didnt . We wont return.

Dear Maria, Thank you for taking the time to share your feedback and for being a long-standing, loyal guest of the hotel. We are genuinely sorry to hear that your recent stays did not meet the standards you rightly expect from us. Your comments have been shared with our senior management and maintenance teams so these issues can be addressed as a matter of priority. We regret that, despite giving us multiple opportunities, we were unable to restore your confidence. Thank you again for your honesty and for your past loyalty, it is feedback like yours that helps us identify where improvement is urgently needed. Best wishes, Front Desk

Broken bed worst sleep ever!

TripAdvisor rating 1.0/5

Charlotte M TripAdvisor review

I have stayed in the Mecure Exeter numerous times and always had a pleasant experience but this time was just awful and will now not be returning! They gave us the family room as stayed with my partner and 1 year old booked in for 2 nights. Upon arriving to the room we realised the toilet flush was not working, this was bodged fixed by the manger and we were told to fix ourselves removing the cover and pull up the flush by hand! As this was a busy time of year they didn’t have any rooms for us to move to. Later that night we realised the bed was broken, the divan frame was snapped and the mattress was too big and hanging over the end of the divan. Mine and my partners backs are both absolutely killing and not the restful 2 night stay it was ment to be! I told reception in the morning about the bed which they immediately changed our room. This took up half our day moving rooms as we have a 1 year old and a lot of stuff also moving the travel cot ourself! As we only had 2 days there it was not ideal and ruined our Xmas getaway. Paige offered us 2 feee drinks and free parking which was a nice gesture. No guest should have been given that room 278! I cannot believe that they didn’t already know as at least the cleaners would have known changing the bedding as there was visible dips on the mattress. I would expect to be more reimbursed and a formal apology from a 4 star hotel.

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience with us, especially as you have stayed at Mercure Exeter on several occasions previously. On this occasion, we fully acknowledge that your stay fell well below the standards expected of a four-star hotel. Please be assured that your feedback has been shared with the hotel management and housekeeping teams and immediate actions are being taken to address the maintenance and communication failures highlighted. We are committed to ensuring this situation is not repeated. Kind regards, Front Desk Mercure Exeter

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Other web-users rate our hotel

  • 1,046 reviews 9.3/10 Location
  • 1,517 reviews 5.8/10 Room
  • 1,176 reviews 8.6/10 Service
  • 12 reviews 4.1/10 WiFi
  • 766 reviews 5.1/10 Comfort
  • 512 reviews 5.5/10 Cleanliness
  • 484 reviews 7.5/10 Breakfast
  • 459 reviews 4.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.