Cerretani Hotel Firenze - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.6/5 554 reviews

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Cerretani Hotel Firenze - MGallery Collection - Image 1
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Cerretani Hotel Firenze - MGallery Collection - Image 4
Via De Cerretani 68, 50123 Florence, Italy

Description

Hotel extras

  • Great location: in the heart of Florence, just a few steps from the Duomo

  • Historic charm: hotel's rich history reflected in architecture and design

  • Daily tea time: the Hotel's commitment to delivering a memorable experience

  • Michelangelo Bar: refined cocktails and spirits in a unique setting

Our accommodation(s)

Hotel location

Cerretani Hotel Firenze - MGallery Collection

Via De Cerretani 68
50123 Florence
Italy

GPS:43.773521, 11.252575

Telephone
Fax +39 055 238 1312

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Il Michelangelo

"Il Michelangelo" bar offers an intimate and elegant environment, ideal for enjoying fine Tuscan wines. Immerse yourself in the local winemaking tradition, in a refined and welcoming atmosphere

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  554 reviews

TripAdvisor Rating  4.6/5  931 reviews

Certificate of excellence 2025

Staff seems unhappy

TripAdvisor rating 1.0/5

Dave J TripAdvisor review

Recently, I stayed at this hotel for 3 days on vacation: “The Cerretani Hotel Firenze”. I also just returned from a business trip at the “Four Seasons Resort Bali at Sayan” where I worked with the managers of the hotel, as a “Life Coach for Managerial Staff”. My company coaches’ hotel managers, and Fortune 500 Business managers worldwide. I am a “Life Coach” for managers and upper staff, and I am contracted by the upper management of these firms to help them create a positive, working environment for their employees, by coaching the managerial staff of these businesses. My company is located in NYC and Los Angeles. With that being said, The Hotel Cerretani Firenze could use someone’s help. I have never seen a more downtrodden staff throughout a hotel than I have at this hotel. The staff is unhappy, never smiling. They seem as if they are managed by a controlling, angry manager. I made it a point, to place myself in the lobby of this hotel and observe the staff on three occasions. As I suspected, the front desk staff is miserable, and so I set out to discover who the manager was. As I observed her, and as I suspected, her demeanor and unpleasant attitude is the cause of this misery. She marches behind them, like a Staff Sergeant waiting for them to make a mistake, no acknowledgement or eye contact, and this is why her front desk staff, and even the cafeteria staff, seem very uptight, and robotic, with no genuine smiles or relaxed, friendly attitudes. The Manager is responsible for the attitude of the staff, and she seems “old school” in her management skills. Basic rules in making employees and staff work their best are; 1) Build them up with genuine concern. 2) Encourage them, let them know they are doing a good job. 3) Compliment them. 4) Smile at them and look into their eyes. Use words that are specific, appreciative, and recognize their unique contributions. This will build self-esteem in the staff, and they will be a much happier, positive group of employees. I am incognito with this letter, as I do not need this hotels business and my company is worldwide. However, the owners and management who oversees this hotel: “CDL Hospitality Trust” (owners) and “The Events Hotels Group” (managers) had better do something quick because this hotels staff is crashing hard! I will not be staying at this hotel again! On a positive note, the room we stayed in was nice, clean and well arranged, but the staff is what truly makes a hotel stay pleasurable, and due to the manager, it was not for us

Customer review rating 5.0/5

Jill W. Families - Confirmed reviews ALL

Staff were excellent, from reception to cleaning to bar and restaurant. All were helpful and nice.

Dear Jill W., Thank you sincerely for your wonderful review. We are delighted to hear that our team—from reception to housekeeping, and from the bar to the restaurant—made such a positive impression. Providing warm, attentive, and seamless service is at the heart of what we do, and your appreciation means a great deal to us. We look forward to welcoming you back for another exceptional stay. Veronica Broccardi Schelmi, General Manager

Customer review rating 5.0/5

Jonathan S. D. Couples - Confirmed reviews ALL

The hotel is excellent but what stands out are the staff, very friendly and attentive and ready to help at any time.

Dear Jonathan S. D., Thank you for your kind words regarding our location and the dedication of our staff. We take great pride in providing attentive service and are delighted that it made a positive impact on your stay. We look forward to welcoming you back in the future. Veronica Broccardi Schelmi, General Manager

Customer review rating 5.0/5

Joaquin K. Families - Confirmed reviews ALL

Nice rooms, extremely well located, good service

Dear Joaquin K., Thank you for your positive feedback regarding our location. We are thrilled to hear that you found it to be amazing. Your comments will be carefully noted as we continually strive to provide exceptional experiences for our valued guests. We look forward to the opportunity to welcome you again and provide you with an even more enjoyable experience. Warm regards. Veronica Broccardi Schelmi, General Manager

Customer review rating 4.5/5

Adleenda R. W. Couples - Confirmed reviews ALL

We had high expectations of Cerretani Hotel. They were very reponsive over email when we requested for a cake for my aunt's 60th which they delivered but I think the cake was left in the room for a while? We notified them of check-in time but when we arrived it was a bit melted. We also didn't feel super welcomed at check-in because the front desk staff answered the phone while checking us in and it all felt really brief and rushed (lack of staff?). Also, didn't like that the hotel didn't have a drop-off point so when we had to park our car in front of the hotel to unload and load our luggage, it was really stressful knowing we were blocking traffic. Our welcome drinks could also only be redeemed when the bar was open but every other hotel we have stayed in, allowed us to redeem drinks at the breakfast bar (we just wanted coffee). Overall good stay because of the fantastic location, thank you!

Dear Adleenda R. W., Thank you very much for taking the time to share your experience with us and for choosing Cerretani Hotel to celebrate such a special occasion. We are delighted to hear that you enjoyed our fantastic location. We truly appreciate your feedback, as it helps us continue refining the experience we offer. We are sorry to hear that certain aspects of your stay did not fully meet your expectations. Your observations are well noted, and we will review them carefully to ensure a smoother and more enjoyable experience for our esteemed guests. It was a pleasure having you with us, and we are grateful for your kind words. We hope to have the chance to welcome you back in the future and make your next stay even more enjoyable. Veronica Broccardi Schelmi, General Manager

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Other web-users rate our hotel

  • 675 reviews 9.8/10 Location
  • 613 reviews 8.3/10 Room
  • 668 reviews 8.9/10 Service
  • 339 reviews 8.3/10 Breakfast
  • 318 reviews 7.9/10 Comfort
  • 237 reviews 6.9/10 Cleanliness
  • 146 reviews 3.6/10 Amenities
  • 27 reviews 5.4/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.