Novotel Brussels Airport 3 stars

Customer review rating (ALL Rating) 4.3/5 2,413 reviews

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Novotel Brussels Airport - Image 1
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Da Vincilaan 25, Bedrijvenzone Diegem-Vuurberg, 1831 Diegem (Brussels), Belgium

Description

Hotel extras

  • 24hours Check-in , 24hours reception team available.

  • Free Airport Shuttle from 6am(4am in summer) until 11pm every 30 minutes

  • Spacious and soundproof rooms with separated toilet from bathroom

  • Delicious breakfast buffet, bar and restaurant open every day

  • Meeting rooms up to 140m2 and fitness center recently reniewed

Our accommodation(s)

Hotel location

Novotel Brussels Airport

Da Vincilaan 25, Bedrijvenzone Diegem-Vuurberg
1831 Diegem (Brussels)
Belgium

GPS:50.8931, 4.4616

Telephone
Fax +32 2 721 39 58

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOODSQUARE

You are welcome to have a drink or a meal in our bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,413 reviews

TripAdvisor Rating  4.0/5  1,889 reviews

Location is perfect but service could have been better

Customer review rating 2.5/5

Kamran Business - Confirmed reviews ALL

I stayed in this hotel for 8 nights. I will briefly explain the pros and cons. Pros: Location is very good. Near to the airport. Shuttle service is prompt. Breakfast is delectable. Cons: There is nothing in the vicinity of the hotel. Not a lot of restaurants. It can give you a feel of a deserted place. Language problem. The chef and the housekeeper staff dont understand english. The room size is small irrespective of standard or superior room. No complimentary moisturizer given. They dont have travel adaptor as well. Everything is chargeable.

Dear Kamran, Thank you for taking the time to share your review. We are delighted that you found our location convenient and were pleased with the promptness of our shuttle service. It brings us joy to know that you found our breakfast offerings delectable, as we strive to provide a wide variety of options to suit all our guests' tastes, including gluten-free products upon request. However, we regret to hear that you felt a lack of nearby restaurants and experienced a language barrier with some of our staff members. While we do have a multi-lingual team at the reception, we understand that it is crucial for all our staff to be able to communicate effectively, and we will certainly look into improving this aspect. We would also like to apologize for the inconvenience regarding room size perception and the absence of certain amenities. Our rooms come equipped with a variety of features, including air conditioning, a safe, and coffee and tea facilities, and we are continuously working to enhance our guest experience. Regarding soundproofing, our rooms are designed with double-glazed windows to minimize noise, and we regret that this did not meet your expectations on this occasion. Your comfort is paramount to us, and we will take your feedback into consideration. Finally, we are glad that you enjoyed the overall convenience of our location in relation to the airport. We hope that the ease of access to both the airport and Brussels city centre via our free shuttle service and nearby train station contributed positively to your stay. We hope to see you again on a future occasion. Best regards, Your Novotel Brussels Airport Team

Hotel close to the airport

Customer review rating 3.5/5

Peter Business - Confirmed reviews ALL

Good breakfast Old furnitures in the room, renovation would be more then needed friendly reception shuttle to the airport and back is a +

Dear Peter, Thank you for taking the time to share your review. We are delighted that you appreciated our convenient location close to the airport, the variety and quality of our breakfast offerings, and the friendly reception you received. It is rewarding to know that these aspects contributed positively to your stay. However, we acknowledge your comments regarding the room furnishings and the corridor flooring. We strive to maintain a high standard of accommodation and your insights are important to us. We would like to mention that we have plans for continuous improvements and refurbishments to enhance our guest experience. We apologize for any inconvenience caused and appreciate your understanding as we work towards these enhancements. Finally, it is great to hear that you found the shuttle service to and from the airport beneficial. We understand the importance of efficient transportation for our guests, especially when traveling to and from the airport. We hope to see you again on a future occasion. Best regards, Your Novotel Brussels Airport Team

Got a room where I could not open the window.

Customer review rating 1.5/5

Maurice Solo - Confirmed reviews ALL

Could not open the window as it was stuck, front desk just mentioned it was known but they couldn’t help me. It was very humid in the room after a hot bath/shower, therefore had a horrible night. I would have expected better as a gold (almost diamond) member. Also did not got an upgrade (but apparently it was fully booked or so).

Dear Maurice, Thank you for taking the time to share your feedback. We are sorry to hear that you experienced discomfort due to the inability to open the window in your room, and the subsequent humidity that affected the quality of your rest. While our rooms are equipped with individually controlled air conditioning to ensure a comfortable environment, we understand that this incident affected your overall experience. We also regret to hear that the bed comfort and room condition did not meet your expectations. As a valued Gold member of ALL – Accor Live Limitless, we truly appreciate your loyalty and acknowledge that the situation you encountered does not reflect the high standards we strive to maintain. Regarding the upgrade, your reservation was already in one of our Next Rooms, which are the supérior rooms. We don't have any better room in the hotel and we do apologize if this not meet your expectations. We look forward to welcoming you for a more enjoyable stay. Best regards, Your Novotel Brussels Airport Team

Just passing by

Customer review rating 3.5/5

Marcin Business - Confirmed reviews ALL

Breakfast much better than standard, keep it up. It compensates somehow below standard room quality. Connection to the airport ok.

Dear Marcin, Thank you for taking the time to share your review. We are delighted that you enjoyed our breakfast offerings, which include a variety of gluten-free options and an early bird takeaway option for those on the go. However, we are sorry to hear that the quality of the room did not fully meet your expectations. While we ensure that each room provides comfort with air conditioning, superior bedding, and Fairtrade beauty products, we understand that there is always room for improvement. We appreciate you bringing this to our attention. Finally, it is great to know that you found the connection to the airport satisfactory. Our complimentary shuttle service aims to provide convenient and timely transportation for all our guests. We hope to see you again on a future occasion. Best regards, Your Novotel Brussels Airport Team

Good stay!

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Great hospitality at the front desk!

Dear Guest, Thank you very much for this kind review of your recent stay. We are thrilled to hear that your stay with us was enjoyable. We are delighted that you appreciated the hospitality at our front desk, the cleanliness of our facilities, and our commitment to sustainability initiatives. Our team strives to provide a welcoming and comfortable environment for all our guests, and it is wonderful to know that our efforts have resonated with you. We look forward to seeing you again soon. Best regards, Your Novotel Brussels Airport Team

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Other web-users rate our hotel

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  • 589 reviews 6.8/10 Breakfast
  • 112 reviews 3.8/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.