Novotel Zurich Airport Messe 4 stars

Customer review rating (ALL Rating) 3.5/5 1,073 reviews

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Novotel Zurich Airport Messe - Image 1
Novotel Zurich Airport Messe - Image 2
Novotel Zurich Airport Messe - Image 3
Novotel Zurich Airport Messe - Image 4
Lindbergh-Platz 1, 8152 GLATTPARK, Switzerland

Description

Hotel extras

  • Tram connection to the airport or Messe Zurich

  • Direct connection to the airport and the city center

  • Overnight stay for 2 children in parents' room included

  • Hotel sauna and fitness area with roof terrace

  • 24-hour room service included

Our accommodation(s)

Hotel location

Novotel Zurich Airport Messe

Lindbergh-Platz 1
8152 GLATTPARK
Switzerland

GPS:47.425942, 8.559362

Telephone
Fax +41 44 829 99 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

GOURMETBAR

Take a break and indulge yourself in the GourmetBar at the Novotel Zurich Airport Messe. Enjoy a varied selection of regional and international dishes that regularly include seasonal ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  1,073 reviews

TripAdvisor Rating  3.5/5  1,474 reviews

Worst experience

Customer review rating 0.5/5

Ashis Families - Confirmed reviews ALL

It was worst service that I have ever experienced in Novotel . There no talking manners of one of your lady employee who is available in night at reception . And I am getting daily message that no water is available in hotel. I never heard this kind of message from any kind of hotels. Complained to manager but no response till left hotel. No taste in breakfast and from last 6 days it was same not single item was changed . I complained daily about water but instead of resolving it reception are asking to use tap water means even no fulfilments of complimentary . I will suggest never book this hotel

Dear Guest, Thank you for taking the time to review your visit. We are deeply disheartened to hear about the various concerns you've raised regarding your recent stay with us. We strive to offer all our guests a comfortable and enjoyable experience, and it is clear that we fell short during your visit. Regarding the service you received at reception and the issues with water availability, please know that we typically pride ourselves on our hospitality and regret that we did not demonstrate this during your stay. We also recognize that the consistency of our breakfast offerings is paramount to a pleasant start to the day, and we will certainly reflect on your comments. We would like to clarify that while our restaurant's limited hours may have caused inconvenience, this is part of a temporary adjustment. Furthermore, we are in the process of enhancing our facilities, including the fitness center and guest rooms, as part of our commitment to improvement and modernization. We hope that upon completion, our hotel will provide a level of comfort and satisfaction that aligns with our guests' expectations. It is our hope that, in the future, we can better demonstrate the high standards of service and hospitality that Novotel is known for. We acknowledge your membership with ALL – Accor Live Limitless and regret that we did not deliver the recognition you rightfully deserve. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Monica Moya Amengual, Front office Manager

Customer review rating 5.0/5

Luca M. Business - Confirmed reviews ALL

Nice staff, clear a spacious rooms. Conveniently positioned for my business. I'll definitely come back

Dear Mr M., Thank you very much for sharing your positive five star feedback! We are thrilled that you found our staff to be pleasant and our rooms spacious and clear, as we strive to provide exceptional service and comfort to all our guests. The convenience of our location for business travellers is one of the facets we are proud of, and we are glad it contributed positively to your stay. We are also pleased to hear that you are considering Novotel Zürich Airport Messe for your future visits, reaffirming our commitment to ensuring a memorable experience each time you stay with us. Should your travels bring you back to Zurich, we look forward to the pleasure of welcoming you once more. We look forward to a return visit from you in the future. Best wishes, Monica Moya Amengual, Front office Manager

reservation cancelled without notice

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

reservation cancelled without notice

Dear Guest, Thank you for taking the time to review your visit. We regret to hear about the lack of communication concerning your reservation status. It is our usual practice to inform our guests promptly of any changes, and we are concerned that this did not occur in your instance. While we cannot undo the inconvenience you faced, we are looking into our reservation procedures to ensure clarity and transparency. Please accept our genuine apologies for any distress this may have caused. We would be grateful for another chance to provide you with the high standard of service expected from our establishment. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Florian Kretzschmar, General Manager

Disappointing stay

TripAdvisor rating 1.0/5

angelopW1657QU TripAdvisor review

We stayed in this hotel for a few nights when visiting Zurich. The over all experience in Zurich was great, Switzerland is a beautiful country and the people are the most friendliest I ve come across in Europe I was very disappointed with the hotel, having worked in Hotels I know when I see poor maintenance. The room was dated, with a TV from the 80's (not a problem when your out all day, but when you want a bit of TV for the Kids, not great) The bathroom was dirty, the grout had plenty of mould and generally looked unhygienic. One of our rooms had a bottle of alcohol broken, as usual the lady in reception disputed this was very unfriendly and unhelpful. I don't think this hotel does justice to beautiful Switzerland.

Dear Mr Qu, Thank you for taking the time to share your feedback. It is heartening to hear that your overall experience in Zurich was pleasant and that you found the local populace to be welcoming. We are, however, deeply disconcerted to hear about the aspects of your stay that did not meet your expectations. We strive to maintain high standards of cleanliness and upkeep, and it seems we fell short in delivering this experience for you. While we are gearing up for a full renovation in the coming year, we regret any inconvenience caused by the present condition of our facilities. In regards to the television set, our rooms are equipped with modern amenities, and we are surprised to hear about your experience. We also take remarks on the cleanliness very seriously, and although our team works diligently to provide a clean and comfortable environment, it appears that we have missed the mark during your stay. Additionally, we aim for excellence in customer service, and it is concerning to note your encounter at the reception; please rest assured this is not indicative of our usual standards. We are grateful for your positive remarks on Zurich and hope these experiences have left you with fond memories of the city. Our team is committed to providing a high level of service and comfort to all our guests, and we sincerely hope we can demonstrate this to you upon your next visit. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Monica Moya Amengual, Front office Manager

Well located, good stay overall

Customer review rating 4.0/5

Gabriela A. Business - Confirmed reviews ALL

The hotel is easily accessible from the airport, has a essentials for breakfast with a good coffee selection. The room was of a good size with coffee/tea making facilities.

Dear Ms. D., We would like to thank you for this review about your experience in our hotel. We are delighted to hear that you found our location convenient for airport access and appreciated the size of our rooms along with the in-room coffee/tea facilities. However, we regret to hear about the issues you experienced with the coffee machine and room temperature. Our team is always on hand to assist with any equipment difficulties and we aim to ensure a comfortable room climate for all our guests. Regarding the Wi-Fi connectivity, we typically offer seamless service and are looking into the matter to prevent future inconveniences. We also note your comments on the breakfast selection and are exploring ways to enhance our pastry offerings. Furthermore, we are pleased to acknowledge your perfect rating on cleanliness. Our housekeeping team is committed to maintaining the highest standards of cleanliness and hygiene. We hope to welcome you back for a more enjoyable stay in the future. Best regards, Florian Kretzschmar, General Manager

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Other web-users rate our hotel

  • 699 reviews 8.7/10 Location
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  • 809 reviews 6.6/10 Service
  • 17 reviews 8.8/10 WiFi
  • 520 reviews 2.9/10 Cleanliness
  • 404 reviews 4.6/10 Comfort
  • 311 reviews 6/10 Breakfast
  • 293 reviews 2.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.